Topic: Official Thread: AMT - page 223. (Read 678353 times)

Sirminesalot.

What is your name? And your Address? And what qualifications do you have to judge A startup manufacturing company?  And how old are you?

Sirminesalot its ridiculously obvious that your deliberately trying to hurt or impact this companies reputation.  

SIRMINESALOT IS NOT A CUSTOMER OF AMT - HE IS HERE TALKING TRASH TO TRY AND HURT AMT'S REPUTATION.


AMT IS A GOOD AND HONEST COMPANY!

AMT IS TRYING THEIR BEST AND I AM JUST ONE AMT CUSTOMER THAT HAS PURCHASED OVER $18,000 WORTH OF HARDWARE.

I BELIEVE IN AMT BECAUSE I KNOW THEY ARE IN FACT ON THE LEVEL.

I heard back from AMT this morning at 5:43 am MT I received the e-mail confirming receipt of my payment.

I could create a picture of it but I'm too damn tired, you can believe it or not that is your choice. Here is the content of that e-mail:

Hi Curt,

first of all I would like to apologize on behalf of the entire AMT Team that we haven't replied to you yet.
My name is Alyssa and I am dealing with the payments and the accounting, but we are so extremely swamped and short staffed at the moment, that I will try and help out by catching up on the tons of emails in the sales inbox as well - as much as I can of course.
Your check has been received as you have been previously told. I am sending you confirmation for your payment - you can find it attached.
Regarding the status that the website is showing you - I will tell the IT guys to change it, but even if this doesn't happen in a timely fashion, disregard it because I have already added you to the list of orders and this is what counts the most.
I have amended you email address as well, so we don't run in any confusions in the future.

Also I would like to thank you for your patience, I can assure you that the entire AMT team has been mobilized in the manufacturing facilities, solving issues, running tests and trying everything we can to get the machines out the door.

All the best,
Alyssa Trusten

Attached was a confirmation of payment in the form of a fully paid invoice.

They were even nice enough to correct a mistake I had made while inputting my e-mail.

Who ever is in charge there needs to let this Alyssa take front of house operations, and posting in this thread, this is the most professional response I've seen from the company. Even if it took two days to receive, which wouldn't be bad if I hadn't made prior attempts with no response. 

I'm interested to see if anyone else receives any e-mails today If you do I'd at least post that you received one. It's not really fair to give them all the shit but not comment on something they might be doing right. The fact that someone is up and working at 7:45 am on a Sunday gives me some encouragement.   

Did that refund check ever clear?

Personally I'm waiting for Bruno to find out who Alyssa trusten is... I like that, make up a new customer service person and put trust in the name. Yes, companies like this do make up csr names.

Personally I'm waiting for Bruno to find out who Alyssa trusten is... I like that, make up a new customer service person and put trust in the name. Yes, companies like this do make up csr names.

Personally I'm waiting for Bruno to find out who Alyssa trusten is... I like that, make up a new customer service person and put trust in the name. Yes, companies like this do make up csr names.

1 post? here we go again. if you want your message to resonate with folks AMT do what you are supposed to!! I am 100% certain this is your post. Stop dicking people around and just give a LITTLE customer service. Jesus christ you guys just dont get it!! I want a response from you. I have fulfilled my end of the deal Jim so tell me what it's going to be.

Hi Curt,

first of all I would like to apologize on behalf of the entire AMT Team that we haven't replied to you yet.
My name is Alyssa and I am dealing with the payments and the accounting, but we are so extremely swamped and short staffed at the moment, that I will try and help out by catching up on the tons of emails in the sales inbox as well - as much as I can of course.
Your check has been received as you have been previously told. I am sending you confirmation for your payment - you can find it attached.
Regarding the status that the website is showing you - I will tell the IT guys to change it, but even if this doesn't happen in a timely fashion, disregard it because I have already added you to the list of orders and this is what counts the most.
I have amended you email address as well, so we don't run in any confusions in the future.

Also I would like to thank you for your patience, I can assure you that the entire AMT team has been mobilized in the manufacturing facilities, solving issues, running tests and trying everything we can to get the machines out the door.

All the best,
Alyssa Trusten

None of this had to happen. Worries could have been squashed if AMT just gave some updates. I had to go to extremes to get these guys to answer me and then when i get a response they come on this  board and lie about me? Well, that just confirms for me what I all ready knew - these guys are extremely unprofessional at best and thieves at worst. I am not an AMT lapdog plain and simple. I will not sit quiet and be told this is par for the course. AMT's definition of harassment is what other companies call basic customer service.  I'm not in the business of giving thousands of dollars to people and then being ignored. I don't care what the supposed industry standard is or what anyone else does for that matter. AMT is their own worst enemy. I have made it very clear to AMT... they deliver my miner as order #610 or they refund my money. Plain and simple. All I am requesting is they keep their word. I am not asking for special treatment. If they do not do this I will pursue every means I can as a consumer to make them wish they had. If they think things are bad now they are in for a surprise. I have given them my word I will remove every negative comment I've made in regards to AMT if they JUST DO WHAT THEY PROMISED. The problem is... I am asking these guys to be sensible. To date AMT has not displayed any professionalism. That begs the question why am I even bothering to ask this of them now? Well, some people don't change until they have the screws put to them. I am hoping cooler heads prevail and Josh steps in. If he doesn't matters are only going to get worse for both parties. AMT wont be the first mining company taken to court.

Hi All,   (updated 2/1/2014)

We're Advanced Mining Technologies and we're located in Haverford, PA.

We design, build, assemble and ship Asic miners. We've worked with Bitfury, Avalon, and now the coincraft A1 chip for our terrahash miners.
If you would start shipping for my equipment that I paid since early November and stop lying to customers would have been nice..




We accept most forms of payment. Local pickup is an option for sure. Our pricing vs lead time is the best in the industry. We're real and when you call the office someone usually picks up.

Below are some key factors that separate us from most other asic manufacturers.

1. We've actually shipped miners and have been doing so since November 2013.
2. We speak to our customers directly and we are trying to improve our customer service everyday.
3. You can find our products on Amazon and buy them with a credit card.
4. We're American and proud to build our miners in America and not China.
5. We deliver on time if the situation is in our immediate control.
6. We take checks, and all forms of checks too, even personal.
7. We offer customer support for guys that are just starting in the mining industry.
8. Our hardware is built to be upgradable, you can add more GH/s to each of our machines accept the 80ghs (as of now).
9. We're in this for the long haul and we've filed with the IRS.
10. We don't mine.

We are working very hard, and we're usually over tired and kinda out there, but your free to come see us at our administrative office anytime you'd like. We are located at:
355 lancaster Ave, Bldg E1, Haverford, PA 19041.  If your coming from  downtown Philly or I95, take 476 to cityline ave and then after a few miles make a right on Lancaster.

To newbies:  There are a lot of scams out there, please take your time and evaluate each seller/company/manufacturer before buying. Even if the deal seems great or the buying opportunity seems to be limited.

There are a few decent companies in America, and a few decent companies in Europe that actually sell, build and ship miners, but most foreign companies are  complete scams.



 

The client support portal login I was given didn't work. I haven't tried it this week, but as of last week it didn't work. I figured out how to set up the miner from reading the technobit threads and talking to Jim at AMT. The interface (see my video) is really straightforward. If it's the same or similar for the Coincraft based units, it won't be a problem, but some docs would be nice.

Biomech, could you so kindly share link to that video ?

The client support portal login I was given didn't work. I haven't tried it this week, but as of last week it didn't work. I figured out how to set up the miner from reading the technobit threads and talking to Jim at AMT. The interface (see my video) is really straightforward. If it's the same or similar for the Coincraft based units, it won't be a problem, but some docs would be nice.