Topic: Official Thread: AMT - page 295. (Read 678353 times)

American's pay to American banks, Europeans pay to European banks, what doesn't make sense?

BFL has gotten their stuff together recently and we can't say anything bad about their customer service/shipping times over the last few months. They've taken this market to a next day delivery, fine they're delivery a small miner which wont yield a return, but still next day shipping deserves a good amount of respect and credibility in any industry right. And the CoinTerra guys have their act together as well regarding customer service and looks to have a decent product too. Their pricing points were just... Ballsy.. and if they pull it off then they deserve a good amount of respect credibility as well. We're looking forward to either working with or competing against both companies in the future. As far as we see it, those are the only two threats we have in America and we're the underdog. Kinda like rocky.. ya know, cause he's also from Philly.  Dun..na..nahh.... Na.. Na.. Nahhh...

I wish we could do that, no jk. But like 50% of the calls we get and return are people asking for updates on their shipping time (even 1 week after they purchases) and guys that don't really understand Bitcoin and just looking for someone to explain them everything mining from A to Z. We haven't updated the system enough to select who we call back, its literally like an answering service where when we sit down to return calls we pick a date, ie yesterday or today and click start and it call people back one by one.

And as i'm answering in order.. i see you're really having an issue here. Write us another email to sales and I'll make sure its responded to quickly.

No you're right we need to send updates for sure. There's no excuse as to why we can't get back to everyone that called or inquired. In general we just moved to a different office and hired some new staff that we're training in the moment, but still that's not an excuse and we apologize for not getting back to you. There is no selection when responding to clients it's actually just an issue of being understaffed which we are resolving as fast as possible.  Regarding coming to pick up your miner, we are running few weeks back due to the delivery of our chips, but in general once they arrive they go straight to surface mount, then assembly then ship/pickup. Which is a one week process per shipping batch. We've also looked into getting some help from a local Assembly/Shipping house in the area that can assist in the event we get too backlogged ourselves. One of the guys in our core team has over 15 years of experience in this matter, start to finish engineering procedures and especially in final assembly. We also have a good relationship with a PCB assembly/fulfillment house which is out in Croydon, PA and have had discussions and made plans to work with them as well.  We'll never close up shop and run off, in fact we've been working hard just "opening shop" if we're speaking frankly.  Clients in the first few batches that ordered the 1.2 will be compensated in  for the late delivery, and will be highly rewarded in the future regarding all AMT products.

edit: brainfart.

Those chips are 28nm chips, just like coincraft A1. Nothing old about them, they arent even on the market yet. As for power consumption a little under 1W/GH at the wall is in line with all the other 28nm chips, and that probably includes coincraft A1 which is specced at 0.6W/GH at the chip level. Its not because AMT seems to think it will somehow be lower at the wall than what the chip is specced for, that you should bet a lot of money on that.

We agree, ISAWHIM does have some good comments. And Naran is right when he states that going from a 65/55 to 28nm in 5 months is not easy for any industry. Our 1.2's and soon to be released larger miners will be dependent on 28nm chips and nothing more. You can build a 1.2th miner with bitfury, bu the cost to build is roughly - well too much and not practical.  This market will really unravel over the next 6 months, and we'll understand the cost to produce/buy/ and develop chips as we move forward. A good factor on new players entering the production market depends on a various things, but one major one that everyone seems to overlook, is how ALT coins perform over the next 6 months. In general, this will determines the LTV of the customer, which will define major risk factors when choosing to enter the market or not. That's what the big guys are waiting for if you ask me.

Guy's,  CLenell is one of most enthusiastic clients, I mean this guy has written an email everyday for the last 10 days straight until he gets an answer and he sends it to all of our emails until Jim eventually responds. Theres no excuse as to why we can't answer an email but all in all Clenell gets it done.

You don't know the background of AMT and Bitmine, so lets not assume anything. Bitmine made us their exclusive distributor for the US.  And yes you're close when thinking we are working on a smaller margin than most. But that's the point, we need to be competitive and first on the market in order to demonstrate to the world what the future of AMT is.

Some companies might just answer phone calls until you order. They are willing to spend the money to have someone answer pre-sales calls, but it might not be worth it for them to pay someone to answer all the calls from people asking when they are getting their miner.

Regarding hearing back from BFL and Cointerra:  Part of the answer depends on the "season" you are calling.  I was able to get someone on the phone with BFL early on after placing the order, however, I could get no one to return a call or email when it got to crunch time.  My experience with Cointerra to this point that been great!, or course they are just now getting into their crunch time, but, of all three companies I have ordered from, I feel best about Cointerra's customer service.

wait until the first week of January. if i don't have a miner by then i'll be blowing these boards up too 

Clenell, you're lucky.  You get an answer back!  I haven't had a single email replied.  I'm not being hostile in any of my correspondences either.  I'm not demanding a phone call.  Just some correspondence to be returned in ANY form.  That would be greatly appreciated.  But I've had none whatsoever.  You really think I'm being dramatic???  Aren't these normal expectations?

Terahasher, I am sure it is just bad timing or something reasonably limiting the desired reply you wish for.

I do sympathize with your concern, as I am sure they do/will, once they manage to get a hold of you. Your account should still show all the status updates for your purchase. If you see nothing, there is nothing new to report.

In the end, being one of the first to make a purchase, you will still be one of the first to get your miner. A miner that few will get, before anyone. (There are not too many consumer THs models that even exist.)

They have a physical location, they have contact information, they are operating in the U.S.A... So, rest assured, if there were to be any "issues" that are "reasonably unacceptable", you do have that "consumer protection", which can be enforced. Just as BFL had to deal with.

Also note, for what it is worth, many shipping methods are delayed due to the severe weather. That, and standard "holiday shipping congestion". (Even if you don't have severe weather in your area, your packages may still be delayed, as you are not the only package being delivered. When one is backed-up, they all get backed-up. Not that this matters directly to you, but if they are getting the packages delivered, then it will impact you. This may also include the "pick-up" date, possibly being stalled.)

tera... man, when i need to hear from AMT I hear from them. my emails are returned. maybe not as fast as i like but returned nonetheless. i have to agree you are sounding a little on the dramatic side. as far as phone calls being received. i can only imagine how many phone calls are placed into AMT a day. not once have i even thought of trying to call them - fruitless endeavor. can you get a hold of someone at BFL? cointerra? i dunno if you can to be honest. im asking.

Are you serious?  I cannot recall ANY store that doesn't answer the phone or a single email.

No, no, I don't want a response every day.  Perhaps you misunderstand my previous posts.  I just want ONE single response.  I didn't think I was asking for much.  Several people have gotten a response so I have a ballpark idea of what's happening.  It would be quite pathetic if a 3rd party forum was their way of getting back to me.  I would hope they would check their emails and vm's and keep those as a priority for people they need to answer back to.  I left them my details so they can easily verify that I'm a legit customer.  I think it's odd that others have gotten a response and I haven't...especially being an early buyer.

I understand... but I can not recall ANY store, selling any item, which "gives updates"... What exactly do you want them to do? Call every customer every day, and say... Only 14 more days... Only 13 more days... Only 12 more days... Only 11 more days...

You, by your, "Unusual pestering for updates", "Through voicemails and emails", are probably one of the reasons they are having difficulty answering any questions, anywhere. Pick-up date is Monday, so show-up monday, and pick it up. If they don't have it, then I am sure someone will "update you". If it ships that date, then expect the shipping information to be updated on your account. What other information could you possibly need, that would change anything, other than, "It's here, come get it!"

Sorry, but I personally believe you are being overly dramatic and demanding. Did you call Amazon every day, asking for updates on your x-box-one order, up until the date when they said that it was going to be available for shipping? (That was just my flavorful dramatic example... If you did actually do that, now I know why mine didn't get here on time. They were too busy trying to explain to you how buying things works. You buy, you wait, you get. At no point in buying, do you hound the business, unless it doesn't arrive... AFTER the date expected. Which has not arrived yet, by my watch... Monday is two days in the FUTURE, from PRESENT.)

Please, stop calling them, unless you want to cancel your order. They seem to be answering others calls. Perhaps you should be calling at a more appropriate time or day. Perhaps your email is showing as SPAM, and being ignored. Does your phone have an anti-automated caller-blocker? (One that does not answer unless it hears a real human voice response? Mine has that, and I don't get some important automated calls. They might use a call-back program, which is waiting to hear a human response also, before connecting the call.)

There is also the PM system here. Since this is the "official thread", and they have "filled us in", with more information... I assume you may get a direct response by the person who is responding, privately. (Since you stated, in public, over and over, that you don't want a public response.)

There are instruments to handle these problems, as described in The positive market effects of the delivery bet. All people like you need to do is use them. And if you don't use them and get burned...well you gotta learn somehow. Next time you'll use them. Or get burned again, and eventually become this retard.

I received an email from Jim on Dec. 3rd, regarding my 1.2 th/s order (541).  At that time he told me that they were working on the final "board tweaks" and that if they were late it would be by a week or so.

I'm just waiting for the big reveal.