...But they do lack customer-service for "small purchases". They are obviously inundated with millions of time-killing questions from people who don't even have actual money to pay for the item. Just as BFL had to deal with. They are not selling customer service, they are selling machines. Either you have the money to buy it, and buy it, or you don't, and are just wasting their time, and ours. (That is only to the trollers.)
By the way, there are few people who are in the forums who purchased BFL's 1.5Ths miners, and few who purchase the other 1.2Ths modules which stack by the dozens into cages. Those are big businesses, the ones selling cloud-mining services and who own the majority of the 7000+Th on the network now. Be glad that they are willing to sell such small quantities to us, at these prices, or they will eventually take that away from us too. Not selling unless we buy 10+ 1.2 THs machines at once.
Nothing is stopping you from buying the old crap at 60-100Ghs for $6000, which is still abundant and people are eager to get rid of....
Do not worry, as soon as my unit arrives, I will be giving a detailed review and hosting plenty of information for those who like to read about history.
All I'm asking from AMT is to PLEASE send out an update to all the people who purchased back in Oct. Our due dates for pick-up are Dec 16th (Monday!). They should NOT be wasting time on this forum dealing with trolls. In fact if they just sent the paying customers an update, all of us customers would be able to disprove the trolls. Currently, AMT left me in the dark. And I don't want them to respond to me here. I hope they'll answer one of my voicemails or emails I left with them requesting an update. I hope they'll behave professionally and contact me via the outlets provided on their official website.
The only thing reassuring on this forum is that AMT still exists and they haven't closed shop and left with my money. Before coming across this forum (just this week!), I was totally freaking out when none of my communications were being returned since Thanksgiving!