Let me try to understand what you think it is a valid proof of evidence....
Writing that some non specified "third party" audited our numbers and found nothing wrong with them is something what will re-assure you about our honesty?
Don't you think that a statement like this is actually as good as the person writing it?
But if the person that writes it is worth your trust, what sense does it make to ask him to state something like this?
Maybe I'm trying to find a logic in something completely illogical (or I'm just really stupid) but I can't give a rational sense to a request like this.
Finally if you had unanswered emails from support on important topics please PM them to me and I'll take care of it.
Thank you and have a good day
Giancarlo
Bitfinex Team
Firstly, sorry for my bad English if not properly expressing as that is not my native language.
Let's take aside "third party" issue first, since that is only your choice of "to do or not to do" despite any reason or reasoning you could add on it.
Let's get things straight.
If a guy send you a email ,he didn't get response for long time ,you could say maybe it was missing during sending.
If a guy send you multiple emails and get no responses at all for long long time, you could say maybe that is their mail sever problem .
But when more and more guys complaining about long response times to e-mail support, definitively that is your problem !
Your intention is good for letting us to PM you but not good for Bitfinex support, sure course we can "PM you" here on "important topics" ,But what good for Bitfinex support to earn customer trust when just a few people here compare to huge amount customer on Bitfinex offical website ?
Any customer's mail is important for them no matter whether you think or judge it "important" or not !
When your customer's service couldn't accomodate so much customer volume, why not hire more enough people to handle this or just temporarily stop new account application until you have enough capability to handle customer's service ??
Failure customer's service is harmful to customer's trust on any business.
Furthermore ,to what extent can we trust Bitfinex especially when we can't find any Tel no. or any Address of where Bitfinex is located on Bitfinex website ?
Maybe I'm trying to find a logic explanation in Bitfinex's completely illogical in order to trust Bitfinex enough !?