Author

Topic: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading - page 271. (Read 723903 times)

legendary
Activity: 1868
Merit: 1023
As a lender, my account was unaffected.  Just to give another side of the story. Good luck to everyone else!
legendary
Activity: 2128
Merit: 1002
UPDATE

Just to clear up things, it's better to repeat what has already been stated earlier today:

1) No coins were stolen.
2) No money was moved.
3) Our servers are safe.
4) Nobody broke into our system.
5) We use cold wallets and only a very tiny portion of our total is kept in the hot wallet.
6) The malicious trader was only able to by some coins on margin but his positions were then reversed
7) All the trades that took place before 3 a.m. GMT today were neither effected nor reversed.

We resumed trading 3 hours ago and now all is working fine, the glitch has been corrected and apart for some people that tried to take advantage of the abnormal situation the very vast majority of our customers behaved brilliantly.

Let me once more reiterate that I believe Bitfinex is a community and its people should behave accordingly and not try to take advantage on each others when things are clearly showing dysfunctional numbers.
Few people understand that if they are able to buy a coin for half price is the other part of the trade and not Bitfinex that loses something.

We will always protect customers getting exploited in their leveraged positions by market manipulators.

We surely had better days, but we emerge from this difficult event with the consciousness of having made the right thing.

Have a good day you all and thanks a lot for your support

Giancarlo
Bitfinex Team

 

@Giancarlo , did not know you have a new nick = urwhatuknow.
Glad to know you guys have this under control.
So much drama every week in the crypto domain.

full member
Activity: 130
Merit: 100
Bitfinex is my favorite exchange for a number of reasons, but yes still does have some major issues sometimes.  I miss the 4:1 leverage and I've had some terrible fills on market orders, so I recommend you only use limit orders. 

But I love it overall and the only one that I really actively trade on nowadays.
sr. member
Activity: 338
Merit: 250
Hi  i have a problem with my withdrawl on bitfinex. please pm me!

i withdrew 2 hours ago which worked fine and was instant. i then tried again to withdraw the rest, but i still haven't received it
member
Activity: 112
Merit: 10
Quote
Suggestion:

Write a note to yourself that goes like this:

"I'm here to make money, not Kiss A _ _"

I'm thinking that may come in handy in your case,

As someone said early,

"Grow a Pair"

Place the note in your pocket and read it whenever necessary !
Then "Rinse and Repeat" !
as necessary !

15 Posts, a Freaking "Fish",
yet he feels BOLD enough to make a statement like that,
I guarantee you I have more on account than your 0.5 btc,
Freaking Fish, exist out here in the world as well as in Prison !

Not only that, but you are trying to sell a Pre-Ordered Miner
that have no Proof of any previous Deliveries:

https://bitcointalksearch.org/topic/m.4812653

You are aware that the reason "Con Game" is called Con Game, no ?
It's because they build up your CONfidence "First", then take your Money,
You've been SCAMMED ALREADY, don't think that your opinion will carry any weigh in this thread.
Sorry,
Pure Noob !

I'm well aware how con games work, and yes I pre-ordered with Alpha-t because I believed the risk/reward was worth it... (Incidently, I was able to get a refund on two of my machines from the company directly without incident, keeping the third)

Either way its a non issue here... Your simply an a$$hole and I'm not gonna waste anymore time with you...


Sure,

Listen,
It's your Story,
Tell it any way you want to,
Just don't ask us to "Believe" it !

Whatever you have to tell yourself to live with the "Errors" you've made,
Whatever makes you "Feel Better" !

Go For It, Go Figure !
newbie
Activity: 25
Merit: 0
Quote
Suggestion:

Write a note to yourself that goes like this:

"I'm here to make money, not Kiss A _ _"

I'm thinking that may come in handy in your case,

As someone said early,

"Grow a Pair"

Place the note in your pocket and read it whenever necessary !
Then "Rinse and Repeat" !
as necessary !

15 Posts, a Freaking "Fish",
yet he feels BOLD enough to make a statement like that,
I guarantee you I have more on account than your 0.5 btc,
Freaking Fish, exist out here in the world as well as in Prison !

Not only that, but you are trying to sell a Pre-Ordered Miner
that have no Proof of any previous Deliveries:

https://bitcointalksearch.org/topic/m.4812653

You are aware that the reason "Con Game" is called Con Game, no ?
It's because they build up your CONfidence "First", then take your Money,
You've been SCAMMED ALREADY, don't think that your opinion will carry any weigh in this thread.
Sorry,
Pure Noob !

I'm well aware how con games work, and yes I pre-ordered with Alpha-t because I believed the risk/reward was worth it... (Incidently, I was able to get a refund on two of my machines from the company directly without incident, keeping the third)

Either way its a non issue here... Your simply an a$$hole and I'm not gonna waste anymore time with you...
newbie
Activity: 16
Merit: 0
I can not withdraw my coins again just now!

It is so terrible~
legendary
Activity: 1386
Merit: 1009
Will Level 2 orderbook come back?
full member
Activity: 222
Merit: 100
Thanks for the updates in this thread Giancarlo.

I still have a withdrawal pending for 12 hours (sent you PM with username, just in case it fell through the crack), I sent a support email, we'll see when it goes through.

EDIT : I had to convert LTC into BTC at a cheaper rate I could get at BTC-e, but the BTC withdrawal worked.  Just losing a few LTCs on the change...

I too am going on a 12 hour pending withdrawal.
member
Activity: 112
Merit: 10
newbie
Activity: 25
Merit: 0
legendary
Activity: 2618
Merit: 1007
Well, to be honest I was thinking of applying for the position they wanted to open some weeks ago. Looking at people's responses here, I am VERY happy that I didn't.
member
Activity: 112
Merit: 10

so many newbies spitting nice words, most of them at their first message.....
after I ask for their username they all disappear like snow in the sun....
can you please PM your username to me so that I can check your position?

Thanks

Giancarlo
Bitfinex Team


Hey Chief (Giancarlo),

You can check my position on my last trade,
I held that trade open for like 19-Hours because
my P/L kept reading like $50+ dollars when I knew
that I was only like one point short from where I entered,
so I did not exit until the P/L appeared someone correct,
but still not right, meanwhile the Swap Interest shot up to like
$23 or $26 dollars on a 15 btc position, even when I exited the
P/L did not appear to be functioning correctly, I would be more
than happy with setting my balance back to whee it was before
the trade, something you might want to look into, and my handle
is my username, no need to pm.
was this a bug in the system ?, a credit would be great.

This was after I had cleared the fees point.

nothing happened to the Swap, apart for the fact that it went up a little bit due to some borrowing.
You basically closed a position where you had a profit of 23 dollars that was offset by a swap of 26 usd, landing you on a loss of 3 usd.
So what's your proposal here?
Shall we reimburse a quarter and call it a deal?

Sorry for being a little sarcastic, maybe I just had a bad day.
Or maybe it's just me.....

Have a good day

Giancarlo
Bitfinex Team


No Chief,

They were both negative,
The P/L and the Swap,
there was no profit.

And YES that was pretty ASSinine of you to make a remark like that,
I'll pull your coat-tail to something which is that is the reputation that
you are developing at TradingView.com, a reputation of being a ASS,

Now having said that I will share a Sales Story told to me by a former
Old Sales Trainer of mine that goes like this, "You can have the best
product or service in the world, but if your customer does not like you
then they are not going to buy anything from you, first and foremost
what you are selling is yourself" !

Not going to get too far being a complete ASS with your customers,
but hey, it's your Bar-B-Que, put whatever type of sauce on it you like.

It was not me that brought up your name at TradingView.com, someone
else actually referred to you as being a "Complete ASS" with your customers,
You're becoming "Infamous", I would serious suggest you hire someone to
handle your "Customer Service" and take a backseat yourself.

Apology, "Not Accepted",
You can't just say shit,
and think that apologizing makes it "O.k." !

Learned that after 8-Years in Prison,
Prison is all about Respect,
and when you falter in your Respect
you usually don't make it out of Prison "Alive" !

But don't get me wrong, had the C.I.S. "College Degrees"
Before going to Prison, was taught the Market by a
Certified Public Accountant in Prison that was doing 13-Years for moving
Money out of the USA.

As I tell everyone, Prison is just like College in the USA,
you can checkout Books from the Library that are
University Master's Level,
http://www.amazon.com/Financial-Markets-Institutions-Stock-Coupon/dp/0538482133
What else does one have to do in Prison with nothing but time on their hands besides read Master's Level TextBooks ?
There are guys in Prison / Millionaires that support their family via trading the market everyday.
Millionaires doing LIFE Sentences that were Pediatric Doctors out here in the world, still supporting their family via trading stocks.
It's just like college, just a "Dangerous College" !  


Don't think that you would last too long in Prison with that attitude of yours, just my opinion !
newbie
Activity: 21
Merit: 0
i sent a message to support but i'll post here too.  can someone take a look at my account?  i'm in a position i should not be in and have some fees which need reversing. 
jr. member
Activity: 50
Merit: 1
Thanks for the updates in this thread Giancarlo.

I still have a withdrawal pending for 12 hours (sent you PM with username, just in case it fell through the crack), I sent a support email, we'll see when it goes through.

EDIT : I had to convert LTC into BTC at a cheaper rate I could get at BTC-e, but the BTC withdrawal worked.  Just losing a few LTCs on the change...
legendary
Activity: 1428
Merit: 1000
Inside job would never give EVERYONE 17:1 leverage
legendary
Activity: 2618
Merit: 1007

Sorry for being a little sarcastic, maybe I just had a bad day.
Or maybe it's just me.....

Have a good day

Giancarlo
Bitfinex Team


I'm not convinced you've caught everything that was going on last night.  Firstly, if you're rolling back trades that were profitable and those people withdrew their LTC (as they discussed while it was happening), then how much LTC in total are you compensating people?

Also, swap numbers were crazy yesterday.  My personal swap cost for my open BTC short went from $6 to $98 in five minutes - no explanation for that.

...but most importantly.  We were trying desperately to contact support last night.  Is there really no one online monitoring the system?  ALL OF THIS COULD HAVE BEEN AVOIDED IF YOU HAD SOMEONE ONLINE.

 ...sorry for all caps - I had a bad night as well.

You are right.
We cover 24/7 but yesterday the guy that was supposed to cover that time (John) was on a plane from Thailand to Hong Kong and the European guys were sleeping.
I miscalculated his flying time and thought he was flying in the evening and not in the morning.

This wont happen again in the future.

Thanks and have a good day

Giancarlo
Bitfinex Team


P.S.) I guess Murphy's law once more was applied....

Or it was an insider job!
hero member
Activity: 826
Merit: 508
UPDATE

Just to clear up things, it's better to repeat what has already been stated earlier today:

1) No coins were stolen.
2) No money was moved.
3) Our servers are safe.
4) Nobody broke into our system.
5) We use cold wallets and only a very tiny portion of our total is kept in the hot wallet.
6) The malicious trader was only able to by some coins on margin but his positions were then reversed
7) All the trades that took place before 3 a.m. GMT today were neither effected nor reversed.

We resumed trading 3 hours ago and now all is working fine, the glitch has been corrected and apart for some people that tried to take advantage of the abnormal situation the very vast majority of our customers behaved brilliantly.

Let me once more reiterate that I believe Bitfinex is a community and its people should behave accordingly and not try to take advantage on each others when things are clearly showing dysfunctional numbers.
Few people understand that if they are able to buy a coin for half price is the other part of the trade and not Bitfinex that loses something.

We will always protect customers getting exploited in their leveraged positions by market manipulators.

We surely had better days, but we emerge from this difficult event with the consciousness of having made the right thing.

Have a good day you all and thanks a lot for your support

Giancarlo
Bitfinex Team

 

Have you reversed all trades that will be reversed? 16 hours later, this is all I want to know -- something we all need to know ASAP. This market is volatile, and traders need to know if their positions from 16 hours ago are still locked in. By the time they are reversed, they may have become unprofitable. The longer this can go on, the more fucked up this is.

everything is back in place.

Let me know if you see any discrepancy, but all should be ok now.

Thanks

Giancarlo
Bitfinex Team

Whew. THANK YOU.
newbie
Activity: 25
Merit: 0
Hello Giancarlo,

I sent you two PM's earlier today... Could you take a look at my issue when you've got a moment? Thank you...

done, sorry for the delay

Giancarlo
Bitfinex Team

Thank you... :-)
newbie
Activity: 4
Merit: 0
Just wanted to update everyone on my post above about the loss of $50 and 2.5054837 BTC. Giancarlo has returned the money back to my account (except the small amount of commission that was taken for some of the invalid trades). I am happy that I have recovered most of my money and want to thank Giancarlo for his quick actions.
Jump to: