(old OR thread, closed and moved) - page 4.

kimpeck

newbie

Activity: 29

Merit: 0

Fluffypony,

Can you ask them to pass through the updated details they promised.

Quote

Quote from: kimpeck on February 05, 2014, 12:08:47 PM

Quote

Re: [ANN] OpenRigs.com - Aluminium Frames for Mining Rigs
February 04, 2014, 01:49:23 PM
#489
Quote from: kimpeck on February 04, 2014, 01:43:22 PM
fluffypony

Can you check order 1185. I really dont want to buy a temporary case
while awaiting for delivery but the delay is begining to cause a few problems.

regards

Sure - I've passed this on to the support team, and someone will get back to you within the next few hours:)

Your support team don't seem to be listening,

Sorry about that, I'll go light a fire under them now!

fluffypony

donator

Activity: 1274

Merit: 1060

GetMonero.org / MyMonero.com

Quote from: Zoella on February 11, 2014, 07:48:28 PM

Quote from: KWH on February 11, 2014, 03:18:26 PM

Quote from: Damnsammit on February 11, 2014, 03:04:51 PM

Quote from: KWH on February 11, 2014, 02:43:34 PM

Assembled, now the fun begins!

Looks good! Maybe I'll get mine soon Cheesy

Looks good. Hopefully you will get yours soon.

Looks good. Hopefully I get mine even sooner.

Looks good. Hopefully you will ALL get yours soon!

Zoella

full member

Activity: 168

Merit: 100

Quote from: KWH on February 11, 2014, 03:18:26 PM

Quote from: Damnsammit on February 11, 2014, 03:04:51 PM

Quote from: KWH on February 11, 2014, 02:43:34 PM

Assembled, now the fun begins!

Looks good! Maybe I'll get mine soon Cheesy

Looks good. Hopefully you will get yours soon.

Looks good. Hopefully I get mine even sooner.

KWH

legendary

Activity: 1904

Merit: 1045

In Collateral I Trust.

Quote from: Damnsammit on February 11, 2014, 03:04:51 PM

Quote from: KWH on February 11, 2014, 02:43:34 PM

Assembled, now the fun begins!

Looks good! Maybe I'll get mine soon Cheesy

Looks good. Hopefully you will get yours soon.

Damnsammit

sr. member

Activity: 406

Merit: 250

Quote from: KWH on February 11, 2014, 02:43:34 PM

Assembled, now the fun begins!

Looks good! Maybe I'll get mine soon Cheesy

micax1

hero member

Activity: 708

Merit: 502

Well I`m still waiting mine since black friday )
November 29...
2.5 months -
I have all my machines running - total of 20 GPU (3*5 in 4u rack mountable cases and one used full tower)

Basically I don`t need this rig anymore - PM me as soon as it arrive I`ll sell it (US)
(I hope in 1-2 weeks)

KWH

legendary

Activity: 1904

Merit: 1045

In Collateral I Trust.

Assembled, now the fun begins!

SgtMoth

hero member

Activity: 910

Merit: 1004

buy silver!

...with my luck, mine prob got thrown on the crate marked shark cages

fluffypony

donator

Activity: 1274

Merit: 1060

GetMonero.org / MyMonero.com

Quote from: Gazza1 on February 11, 2014, 01:53:45 PM

All the time they spent putting a hundred stamps on the box they could have packaged a handful of more items for delivery Shocked

LOL - I've got a meeting at one of the hubs on Thursday, I'm going to tell them that and see what they say;)

Gazza1

full member

Activity: 238

Merit: 100

All the time they spent putting a hundred stamps on the box they could have packaged a handful of more items for delivery Shocked

KWH

legendary

Activity: 1904

Merit: 1045

In Collateral I Trust.

Just arrived, assembling now.

KWH

legendary

Activity: 1904

Merit: 1045

In Collateral I Trust.

Out For Delivery. Will update when it arrives.

botcoinExpress

newbie

Activity: 42

Merit: 0

glad I never ordered and made my own!

el_rlee

legendary

Activity: 1600

Merit: 1014

Hi,

the tracking number you gave me for order #1221 still doesn't work. Also nobody replied my email.

Please get back to me.

Thanks!

fluffypony

donator

Activity: 1274

Merit: 1060

GetMonero.org / MyMonero.com

Quote from: joshvette001 on February 10, 2014, 11:08:13 PM

Quote from: fluffypony on February 10, 2014, 10:55:50 PM

Quote from: joshvette001 on February 10, 2014, 10:49:41 PM

Fluffy,

I do appreciate your response but if a company makes a mistake for instance in labeling something or advertising something at a different price etc. That company normally would then bite the bullet and ship/sell said item the way that was advertised. What should of been done is your company should of shipped these packages as AirMail if you had been aware of the problem. I myself own a business outside of cryptocoins and I can completely understand not wanting to loose money on half of the orders I take but if I screwed up and put something up at the wrong price, the wrong shipping speed, or whatever else I could of done wrong. I would then honor whatever mistakes I made. I knew that I could potentially be waiting 3-4 weeks for my package to arrive. It has now been over 4 weeks without a tracking update which is just crazy and honestly I'm surprised you even offer surface mail because I had read that it can take 10-14 weeks not 4-6 weeks.

Thanks for your time and response I appreciate it.

Josh

I agree with you 100%, and I wish we'd picked up on it sooner. Unfortunately you were the first to notice, and by then it was too late - we'd already shipped all the affected parcels. On the flip side, I'd love to be able to offer a refund, but our margins are thin thin, and we'd end up going poof in one swoop. If we'd been around for a bit longer and had cash on hand to buffer us I would refund without hesitation. I'd also love to be able to offer a refund and then we can just be repaid once the person has received it and either flipped it on eBay or decided to keep it - but there's always going to be a douchenozzle in the group that takes advantage of it and never repays:/

I do appreciate what your saying. I honestly don't even care about the money of the frame. I see what you are saying but honestly I'm not concerned about the fact that I might of gotten "scammed" I am actually just really annoyed because I really really really wanted to get the frame. I needed the frame it was almost like someone had finally built exactly what I needed and was looking for. I don't really care if I lost the hundred dollars its honestly not that much money at risk.

If I was to place another order and pay for the faster shipping would you yourself make sure it was escalated and produced faster seeing as I am currently still waiting on my first order?

Absolutely - just pm me your new order number and I will make sure it gets sorted ASAP to make up for it:)

joshvette001

full member

Activity: 127

Merit: 100

Quote from: fluffypony on February 10, 2014, 10:55:50 PM

Quote from: joshvette001 on February 10, 2014, 10:49:41 PM

Fluffy,

I do appreciate your response but if a company makes a mistake for instance in labeling something or advertising something at a different price etc. That company normally would then bite the bullet and ship/sell said item the way that was advertised. What should of been done is your company should of shipped these packages as AirMail if you had been aware of the problem. I myself own a business outside of cryptocoins and I can completely understand not wanting to loose money on half of the orders I take but if I screwed up and put something up at the wrong price, the wrong shipping speed, or whatever else I could of done wrong. I would then honor whatever mistakes I made. I knew that I could potentially be waiting 3-4 weeks for my package to arrive. It has now been over 4 weeks without a tracking update which is just crazy and honestly I'm surprised you even offer surface mail because I had read that it can take 10-14 weeks not 4-6 weeks.

Thanks for your time and response I appreciate it.

Josh

I agree with you 100%, and I wish we'd picked up on it sooner. Unfortunately you were the first to notice, and by then it was too late - we'd already shipped all the affected parcels. On the flip side, I'd love to be able to offer a refund, but our margins are thin thin, and we'd end up going poof in one swoop. If we'd been around for a bit longer and had cash on hand to buffer us I would refund without hesitation. I'd also love to be able to offer a refund and then we can just be repaid once the person has received it and either flipped it on eBay or decided to keep it - but there's always going to be a douchenozzle in the group that takes advantage of it and never repays:/

I do appreciate what your saying. I honestly don't even care about the money of the frame. I see what you are saying but honestly I'm not concerned about the fact that I might of gotten "scammed" I am actually just really annoyed because I really really really wanted to get the frame. I needed the frame it was almost like someone had finally built exactly what I needed and was looking for. I don't really care if I lost the hundred dollars its honestly not that much money at risk.

If I was to place another order and pay for the faster shipping would you yourself make sure it was escalated and produced faster seeing as I am currently still waiting on my first order?

fluffypony

donator

Activity: 1274

Merit: 1060

GetMonero.org / MyMonero.com

Quote from: joshvette001 on February 10, 2014, 10:49:41 PM

Fluffy,

I do appreciate your response but if a company makes a mistake for instance in labeling something or advertising something at a different price etc. That company normally would then bite the bullet and ship/sell said item the way that was advertised. What should of been done is your company should of shipped these packages as AirMail if you had been aware of the problem. I myself own a business outside of cryptocoins and I can completely understand not wanting to loose money on half of the orders I take but if I screwed up and put something up at the wrong price, the wrong shipping speed, or whatever else I could of done wrong. I would then honor whatever mistakes I made. I knew that I could potentially be waiting 3-4 weeks for my package to arrive. It has now been over 4 weeks without a tracking update which is just crazy and honestly I'm surprised you even offer surface mail because I had read that it can take 10-14 weeks not 4-6 weeks.

Thanks for your time and response I appreciate it.

Josh

I agree with you 100%, and I wish we'd picked up on it sooner. Unfortunately you were the first to notice, and by then it was too late - we'd already shipped all the affected parcels. On the flip side, I'd love to be able to offer a refund, but our margins are thin thin, and we'd end up going poof in one swoop. If we'd been around for a bit longer and had cash on hand to buffer us I would refund without hesitation. I'd also love to be able to offer a refund and then we can just be repaid once the person has received it and either flipped it on eBay or decided to keep it - but there's always going to be a douchenozzle in the group that takes advantage of it and never repays:/

joshvette001

full member

Activity: 127

Merit: 100

Quote from: fluffypony on February 10, 2014, 10:44:46 PM

Quote from: joshvette001 on February 10, 2014, 10:40:38 PM

Yes and I paid for what was classified as Air Mail Insured when I purchased the item. I understand its not your fault that Surface mail takes so long but I in no way shape or form KNEW that I was going to be getting surface mail. I honestly didn't even pay that close of attention but when I did do the order I know it said Air Mail Insured and so does my receipt. I had assumed that mine was coming via AIR some way shape or form. If I would of known that I would be sitting around in February talking about how I never received my order and still haven't seen a tracking update I would of PAID for the upgraded shipping that wasn't even available at the time. That is all that frustrates me is that if I was aware I was getting surface mail I would of paid for the more expensive one. I was aware that I would be receiving Air Mail Insured which I didn't receive.

Josh

Sure - and I can understand your frustration. However, when you purchased there were only two options: Surface Mail (which I understand was mistakenly labelled by the system as Air Mail on the front-end) and EMS. We didn't have a third or fourth option. We added Air Mail as a separate option on December 15th, and added Aramex once we confirmed pricing on the 23rd of December. So whilst I sympathise with you and I wish there was something I could do to make you receive it faster, on a list of two shipping options you did choose the cheaper and slower one, the incorrect label notwithstanding.

Fluffy,

I do appreciate your response but if a company makes a mistake for instance in labeling something or advertising something at a different price etc. That company normally would then bite the bullet and ship/sell said item the way that was advertised. What should of been done is your company should of shipped these packages as AirMail if you had been aware of the problem. I myself own a business outside of cryptocoins and I can completely understand not wanting to loose money on half of the orders I take but if I screwed up and put something up at the wrong price, the wrong shipping speed, or whatever else I could of done wrong. I would then honor whatever mistakes I made. I knew that I could potentially be waiting 3-4 weeks for my package to arrive. It has now been over 4 weeks without a tracking update which is just crazy and honestly I'm surprised you even offer surface mail because I had read that it can take 10-14 weeks not 4-6 weeks.

Thanks for your time and response I appreciate it.

Josh

fluffypony

donator

Activity: 1274

Merit: 1060

GetMonero.org / MyMonero.com

Quote from: joshvette001 on February 10, 2014, 10:40:38 PM

Yes and I paid for what was classified as Air Mail Insured when I purchased the item. I understand its not your fault that Surface mail takes so long but I in no way shape or form KNEW that I was going to be getting surface mail. I honestly didn't even pay that close of attention but when I did do the order I know it said Air Mail Insured and so does my receipt. I had assumed that mine was coming via AIR some way shape or form. If I would of known that I would be sitting around in February talking about how I never received my order and still haven't seen a tracking update I would of PAID for the upgraded shipping that wasn't even available at the time. That is all that frustrates me is that if I was aware I was getting surface mail I would of paid for the more expensive one. I was aware that I would be receiving Air Mail Insured which I didn't receive.

Josh

Sure - and I can understand your frustration. However, when you purchased there were only two options: Surface Mail (which I understand was mistakenly labelled by the system as Air Mail on the front-end) and EMS. We didn't have a third or fourth option. We added Air Mail as a separate option on December 15th, and added Aramex once we confirmed pricing on the 23rd of December. So whilst I sympathise with you and I wish there was something I could do to make you receive it faster, on a list of two shipping options you did choose the cheaper and slower one, the incorrect label notwithstanding.

joshvette001

full member

Activity: 127

Merit: 100

Quote from: fluffypony on February 10, 2014, 10:37:41 PM

Quote from: joshvette001 on February 10, 2014, 10:36:53 PM

That really does piss me off that somehow yours got to you before mine did lol I was in the 700 orders also #722 to be exact. Yours was 1000+ and yours arrived in the USA before mine. Very shocking in all honesty and quite disappointed. I really don't know if I should just ask for a refund or keep waiting especially after hearing this.

He paid for EMS:)

Yes and I paid for what was classified as Air Mail Insured when I purchased the item. I understand its not your fault that Surface mail takes so long but I in no way shape or form KNEW that I was going to be getting surface mail. I honestly didn't even pay that close of attention but when I did do the order I know it said Air Mail Insured and so does my receipt. I had assumed that mine was coming via AIR some way shape or form. If I would of known that I would be sitting around in February talking about how I never received my order and still haven't seen a tracking update I would of PAID for the upgraded shipping that wasn't even available at the time. That is all that frustrates me is that if I was aware I was getting surface mail I would of paid for the more expensive one. I was aware that I would be receiving Air Mail Insured which I didn't receive.

Josh

Edit: Including the picture of my email confirmation.

Topic: (old OR thread, closed and moved) - page 4. (Read 64820 times)