Topic: 🦉 Owl.games 🦉 Web 3.0 Crypto Casino & Sportsbook - BTC-Metamask-Walletconnect - page 9. (Read 12455 times)

I contacted via livechat on your website....but messages simply show as "not read yet" even after days of waiting. 2 separate conversations. The only two things you said initalially were "hello, how may I help you?" in one converation and a copy paste of the FAQ without any further explanation in the other. But after my follow up questions days of waiting and nothing has been read on your end.
Now, couple hours ago, probably because of your intervention I am getting a "what is your username?" response so I hope things will be resolved from now on.

And by the way, please don't say I didn't provide any ID....I did tell you the whole story including withdrawal ID on October 19th and also that has not been read yet:

Does your live support feature doesn’t show the user details whenever they use your 24/7 chat? Because the support can check the account of the user even if he didn’t provide the details of his account if your chat support has this feature. I’m using CS of different casino and they didn’t ask me any details of my account to check my withdrawal history. In the user case, He doesn’t have reference number for his withdrawal which is why he can’t provide anything unless the cs will look into his account.

This is a clear misunderstanding on both parties and I hope it will be resolved. The complainant seems panicking which he didn’t notice that he didn’t answer the question clearly but atleast the support should answer again on user last pm.

I asked our customer support lead regarding any pending withdrawal cases inquires and he said they attend to every request.

So I asked for a login/password to check because you said you got no replies.

Then I saw multiple messages like this:


- Hello?
Support: Hello, how can we help you?
- I recently did a withdrawal and it dorsn't arrive
Support: (support sent info regarding withdrawal issues, which clearly stated that you should to provide relevant info for us to check)
- Thx, But the withdrawal was done a week ago
- Hola?

- End of conversation



Attaching the withdrawal issue template

Pending Withdrawals
98% of our withdrawals are automatic and instant, some of them need manual review.

The team will review the pending ones during office hours.

Our current office hours: 04:00 UTC - 16:00 UTC

Maximum processing time is 24 hours.

Still have Questions?
If you still have questions regarding withdrawals, please provide the following info:

Your account name / registered wallet address

Your withdrawal ID, you can find this in Withdrawal History page.

Please describe the issue faced.



Please note that we got tons of withdrawal inquires each day and even sometime it only takes a few mins, there will be people sending support tickets asking why it's not instant.

If you want us to check your withdrawal issues, please sending at least some user related info to our support because support do NOT know who you are via the ticketing system.


That is why your request was not answered later because you never replied to them regarding your any of your info.


Thanks

did you try contact any support via the 24x7 support channel?

Man, i dont know what to say, maybe you can try to reach Sujonali his campaign manager here, and maybe he can talk with some other people in OWL who can see your case. Its really strange because its not your first withdraw.

I hope this can be solved  soon as possible.

I never play in OWL with BTC, so i cant say so much.

Guys, to answer your questions:

On 17th October I requested a 119mbtc withdrawal to my Blockchain address. It did not arrive and all my chat messages remain unread up until today, very very weird. Before I never had any problems, the 2 previous withdrawals I did in August were for bigger amounts and were processed really quick within hours. And now this.....really flabbergasted about this. It feels like I am a ghost. I have sent a PM to the representative of Owl in here and I will keep you updated.

I make a transaction recently and there's no error regarding the withdrawals base on my experience I guess there's something delayed in the process and still not cant proceed better to contact support to have an assistance with you. as long as you've got your transaction ID upon requesting a withdrawal you can wait for that to be credited.

Transactions must be confirmed by miners on Bitcoin network to be valid. What do you mean about 'delay' with your BTC withdrawal?

Were Owl.games late to approve your withdrawal request and take too much time to proceed it?

Or did you mean they approved and proceeded it shortly after you make your withdrawal request but the transaction needs a bit long time to be confirmed. If it relates to confirmation on the network, maybe they just proceed it for you with low transaction fee rate.

With Bitcoin transactions, it is normal to have first confirmation after a few hours if fee rate is low.

Or he can contact the owl games campaign manager because he will has access to the owl games team and can immediately notify this problem so that can be resolved immediately.
Maybe there is an update so that your withdrawal is delayed

What is the amount that you are trying to withdraw? If livechat is not answering, I would send a PM to the representative of owl.games on this forum (contact the OP of this topic). He seems to be pretty active so hopefully he can take a look at your case and solve it.

BTC, so this should not be the issue

Im not using so much OWLGames in the last times, so idont know.

I hope one guy can come and say if he its experiencing some troubles, or if its only in your account.

What cryptocurrencie, are you trying to withdraw?.

BEcause i remember sometimes they said in his media X chain its experiencing troubles bla bla bla.... But i dont know your case seems like a lot of days.

Guys, I am a little worried about Owl. I never had any problems with my withdrawals in the past, in fact all of them went super quick. But now suddenly my withdrawal from Sunday is still pending and in the livechat they are not even reading my questions, let alone answering.

Do Owl still respond to you and do any of you have problems with their withdrawals?

Well from what I have seen OWL are doing things well, they already have a good marketing campaign, it is also necessary to say that they are trusting more and more in the forum and its traffic, they bet on the quality of bettors and players that there are, because they are in a good campaign of signatures where the payments are very good and they are up to very good campaigns where they are carried out with great mastery, I could say that these things not only help the casino, but also that the token is much more famous, have a much more attractive volume and the same investors may be more interested in the tokens to make good investments.


Well, the truth is that if the team and the owners of OWL have given this type of guarantee, it is very good, few people have enough confidence in a casino like this, despite all the competition that exists in the world of casinos, it is very good. that it exists, we all know that there are many things in a casino and a very important one is the capitalization of the casino, when there is enough money in a casino I think it will not have many problems, the problem of every casino is that whenever there is something to solve it is you need money, and when there is little, things get complicated and that is when they begin to fail in very important things, such as withdrawals or the like.

From the comment you quoted the answer to the question of the source of the fund for the back should be included in the information the manager shared on the link, you can visit the site to find the information you are looking for. But in the main time, the platform has high revenue to diversify into another aspect of the entire business as long as that will bring more revenue to the casino in the long run. I trust the team's judgment to make the best decision for the owl platform.

The mechanism for the circulation of money and products will be guaranteed in the long term, especially if there are more users, of course it will increase the income of OWL.games at this time it still doesn't look magnificent but I believe enough for OWL.games

This was stated already on owldao website under tokenomics. The portion of casino profit is being use to buy back tokens including there profit to there software sales. This is same to all casino utility tokens that has token bun mechanism. The only difference was Owldao software can be sold to other startup casino that wants to build web3 casino. Owldao gets huge profit on there software which helps them to gather funds for buy back on top o there casino profit.

did the money used to make the buy back come from the OWL.games platform income? or money that is taken out of the team's pocket, this neat and open arrangement is quite good, it makes you more confident to save more tokens

Everything is on the owldao pages. what type of articles are you looking for actually? I can just share extra things (though it's in on that pages) which is buyback history to make a more substantial decision. https://docs.google.com/spreadsheets/d/13183Jkf5KlR_mC2MkBI7HTTZWXyYYMGCnl-e7v855_4/edit#gid=331178138

You can just check owldao.io for more info.