Topic: ✅ Paradice.in | 🍀 Provably Fair 🎲 | Rain☔| 30 sec Faucet | 1% House Edge 💰| - page 9. (Read 13246 times)

First of all, I want to apologize again. If you have read my post carefully, I have also apologized before for the inconvenience. I accept my faults. I agree, that was unprofessional from me. I understand my mistakes. I was upset about your statement because when you have knocked on the support, it wasn't my duty time. Whenever I back to work, I give the highest priority to your issue and worked on it. I have immediately asked the Concerned person to either release the withdrawal or refund him as soon as possible because I have invited him from Bitcointalk. Whenever the concerned person comes online, he did the refund. I am a support agent and I have some limitations. I don't have access to refund or release funds so that's the reason I wasn't enough helpful. I did my best to help you but your statement makes me frustrated as well. Anyways, I apologize again for the inconvenience.

Best Regards!
Naim027
Support Agent.

If you were respecting the privacy of the players then you wouldn't highlight those chat messages here. I have shared my honest experience here. And you have disclosed those messages which I have sent by being frustrated.

You can do it at anytime if I have broken the chat rules. I won't complain about it. But you shouldn't have highlighted the message here. Observe the chat of other popular casino, many players are sending similar messages in the chat everyday. I haven't seen any other casino support agent/moderators to highlight those user messages without any reason.

Who is responsible for this? I wouldn't have sent such messages if the support team has responded me within few minutes. Paradice system has messed up my withdrawal and they provided a tx link which was showing error. What would you do in such situation? I had deposited 5 LTC in total, and my withdrawal amount was 5.37+ LTC. I believe, no-one will react normally if they face the same issue.

No, it wasn't worth to be disclosed here. The OP has apologized for the inconvenience. I appreciate his statement. But you are trying to make an argument here. I will never suggest anyone to play in this type of casino where the casino staff doesn't accept their faults, doesn't respect the players and doesn't care about the privacy of the users.

Well, To be honest, We do. If we ere not. We could post your last withdrawal transaction link here and claims that the issue is resolved. But, We didn't. We waited for you to answer here.


Well, being rude to the chat leads to Ban only because it is against the chat rules.


Well, Being rude to the chat out of frustration is not going to solve your issue. You have knocked us on the support and our English speaker agent was not available that time. They answered you 1 hour later and they have tried their best since they don't have access to reverse the transaction or refund you. That's why you were not satisfied with the support. After that, You become frustrated and send those messages.


I apologize, But that's worth it.

The transaction is showing zero-fee on the BlockCypher explorer. But the fee is visible from the Blockchair explorer. Actually, it has happened for the parent transaction, which is unconfirmed since 7th March. They have used very low fee to process that transaction.

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Yeah, the amount was refunded to my account. I have requested for a withdrawal 6 hours ago and received it instantly. The system was saying that ‘agents are online’ and the support was giving replies in other language. Maybe it was an automated message. The English support agent responded to me later, but they weren't helpful enough.

Thanks for the reminder about the rakeback. I have wagerd above 114 LTC and I just found 0.012+ LTC rakeback from the VIP tab. I'm satisfied with your response here, but I'm not going to play again at Paradice for the post of your support agent.

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I wasn't expecting to receive the withdrawal instantly. Because it was my first withdrawal, a lot of casino process the first withdrawal manually by doing some security check. But the situation was different there. Paradice system said they have sent my withdrawal and marked my withdrawal as proceed. And my withdrawal wasn't traceable from their provided link. I was concerned about the situation. There was no-one in the live support at the moment, and chat moderators were not online.

They are not giving any priority to the privacy of their users! Even the top rank VIP users show rage in the chat when they face some losses unexpectedly. I was disappointed for their inactive support team after facing the issue with my withdrawal. I have sent those messages in their chat by being frustrated. Paradice support agent has shown unprofessionalism by disclosing those here.

Sometimes there are players who are just really wanted to withdraw their withdrawals as soon as possible and with the absence of the support for almost an hour I think for them is unprofessional but we know that the live chat is not working 24/7 for most of the casino but in regards with the bad words I think as a customer and you are a representative you should make it confidential and shouldn't quote anymore the exact words for confidentiality, some users are just frustrated and since it is a gambling site it is unavoidable to experience frustrated players.

Hi bro!
You may know I am a Support Agent of Paradice. I was not available at that time you have knocked on support. So it takes longer to respond. We apologize for the inconvenience. As Cratoon already mentioned, The transaction was reversed and we made a refund. Happy to hear that you have successfully withdrawn your balance. You may also know I am a Chat Moderator too. I have seen you were angry enough and exposed yourself on Public chat. You have used bad words and complained in Public chat which is against the chat rules.

After you have made withdrawal, When you see that the withdrawal is not confirmed yet, You have started complaining on The Public Chat. We welcome any healthy criticism but bad words are not part of criticism.

To be honest, I didn't expect that much rudeness from you since I know you are from Bitcointalk with a good rank.

Naim027
Support Agent.

Hello Mahdirakib, First of all, I want to apologize for the inconvenience. Our Withdrawal system is automated and accidentally the transaction was released without fees. After you have contacted our support, We informed the concerned person about it and he made a refund on your account. As I can see, You have successfully withdrawn your balance. About support, Our English support agent was not available at that moment you have knocked. But, As I can see, They have assisted you. Still, We want to apologize for the inconvenience. I hope you will come back again. Don't forget to claim your Rakeback and give it another try.


You got it. It happened accidentally and we made a refund. He has already withdrawn the balance. I hope he will confirm here too.

Best Regards!

I agree.

They should not be able to charge you for withdrawal fees and still send you funds from an unconfirmed source. By the way, is the transaction a zero-fee transaction or is that just a bug on the blockchain explorer's side? If it's zero-fees then that is quite irresponsible.

I understand that this will happen accidentally sometimes, especially if they are automating this. But they should be liable to resolve this issue.

Today I have played for the first time at Paradice with some deposits and requested for a withdrawal (in litecoin). The system said they have proceed my withdrawal and I received an email with a transaction link of my withdrawal. But I'm facing difficulties to trace my transaction from their provided link. I tried to view the transaction on some other blockchain explorer, but I'm receiving the error message everywhere.

However, occasionally I'm able to see the transaction in Blockchair and BlockCypher platform. I have noticed that Paradice team has sent my withdrawal from a wallet where there is an unconfirmed transaction since last 3 days. Unfortunately my withdrawal was sent with the input of that unconfirmed tx. My withdrawal tx isn't going to be picked by the miners as long as the parent transaction not getting the confirmation. As a result my withdrawal is showing as pending since last 7 hours. This is completely unnatural for LTC transaction. Paradice team is fully responsible for this inconvenience.



See the input (between the red rectangle) of my withdrawal tx. It says ‘empty script type’. They shouldn't have sent the withdrawal from such wallet. I have asked their live support regarding this issue and they replied me after 1 hour. The live support isn't friendly enough. I'm still waiting for my withdrawal  

Moderators note: Don't consider it as consecutive post. This post content should stay separately and there is one week difference between the two posts.

Thank you for the invitation. But it will not be fair enough if we share our experience and opinion here by getting special treatment. I have the plan to test my luck in Paradice, but I'm not sure when I will do that. There aren't a lot of games available. Currently there is only 6 games available including slots. But the slots game is developed by the casino team itself. No games from 3rd party providers. I will definitely share my experience here after checking the platform, but I have no plan to do it by informing the casino team.

It's okay to give this kind of suggestion because you have tried playing on them and who knows maybe if they consider your suggestion they can attract more players and you will also find yourself here competing daily just to score a prize in the wagering contest.

I also like to see a more fair prize distribution because I'm not a big gambler but sometimes I'm trying my best to wager and hoping that I can win some but only few players are going to get rewarded if they give more percent of wins to the top players. That can be a discouraging experience to us small time gamblers. It's okay though if they will stick to their method, we ain't forcing them anyway.

Well, Your suggestion makes sense. yeah, It could be more standard but the team wants to see great competition between players for more prizes. You may know I am a Support Agent of paradise and also a player. I see a great clash between first and 2nd rank players because of the difference in the prize amount. We don't see any complaints about it so we let it go in its way. But, As Cratoon already said, If we see similier suggestions in the near future, We may make a change to the prize pool. Till then it's standard in my opinion. At least substandard. You are Invited to check our platform again. I would like to offer 24 Hours VIP for Sr. Member+ to check the platform and give your honest opinion.

Hi Mahdirakib!
Thank you very much for your suggestions! We always care about the community's suggestions. I have already forwarded the information to my team. If we get similier suggestions from our regular players, We may make a change to the prize pool.

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Hi, demonstration!
Thanks for your suggestion. We do not have too much activity on our thread. So, I am taking it positively at this moment. If we see a lot of activity here. We may create a separate ANN in the near future.

No, most of the popular crypto casino gives maximum 40% of the total prize pool amount to the first rank user. Even most of them gives 25%-30% to the first rank user. Although your signature casino gives 50% to the first rank user and 25% to the second rank one. But Paradice.in giving 60% to the first rank user, 15% to the second one (I'm talking about their daily wagering contest, not the special one). In my opinion, that's not a standard prize distribution method. I have only said it as a suggestion here. Because, I'm not a regular player of Paradice. I have only played once or twice there.

I beg to differ. This is the standard prize pool distribution (known as long tail) that most leaderboard contests follow. The first winner should get the biggest prize and 50% seems fair. Also, there should be a noticeable difference between prizes for each rank to make the contest more competitive.
Distributing the prize pool this way will incentivise participants and make them wager more to reach the next higher rank because the reward is bigger.

It seems you are posting same things about informing casino that you are busy which is the reason that you missed there promotion even though its already not necessary. I saw same post of yours on Livecasino thread with same content, I don't to bother you but your campaign might notice you by doing such things to complete post quota. Take care bro.

@Cratoon, You should create a separate ANN thread for your promotion in Game and Rounds board for additional visibility contest. Your post here can be easily flooded due to the high volume of post being made every hour by campaign participants.

The prize pool distribution should be more standard. It isn't great to give 50% or higher amount of the total prizes to the first rank user only. The first ranked user has received 50% of the total prizes during the 1 BTC wagering contest. And the first ranked user is receiving 60% of the total prizes from daily Regatta. It will be standard if you make it 40% or less for the first rank. Then share the remaining prize pool with the other ranked user. Take it as a suggestion only and listen to the opinion of the regular users of your casino. Then make the changes based on their suggestions.

Hi LUCKMCFLY!, First of all, Thank you very much for your feedback. Sorry to hear that you were not able to participate at that time.
Yes. We gonna launch a similar contest at St. Patrick’s on, 17 of March. I hope you won't miss the contest this time.

Best Regards!

Hello Paradicei.in,

The Valentine's contest looks like it was great, I would like to know if you have something prepared for this carnival or this carnival week? I couldn't participate before because I didn't have much time and and I've been a bit busy traveling, but honestly the prizes you offer are very good, so far I have seen two casinos (including you) that have a prize of 1btc, and this one draws attention, maybe And as I said as a suggestion on the previous platform, the use of social networks would help you a lot.uld help them a lot.

Hi, Bitcointalk community. Enjoy Valentine's Regatta wagering contest with a 1 BTCTC prize pool! 💰💰💰 14th to 21th of February ❤️. Don't forget to take your place.

Only 8 hours left to take a part in the 1 BTCTC Wagering Contest.