Topic: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet ) (Read 783 times)

Looks like it has only been a day old. I'd give it more time. It will probably be manually credited to you hence why it wouldn't be that fast. Nevertheless, you should contact support ASAP to get reassured and maybe give a heads up to them as well.

P.S. after almost half a year, it's nice to see some progress on your case OP 

Looks like they recovered your bitcoins. maybe time to send them another email. Please stay away from these shady exchanges & always do a test transaction.

Hi, I checked my wallet on blockchain and saw that my lost bitcoin which one I am waiting for recover, transferred to " 1FPjzeLsuYZeu7XZMYPuBLdgML5kDhbqjV " .. But bitcoin didnt deposited to my Poloniex account. what does it mean ? why they didnt deposit my bitcoin to my account ? ( I dont understand what is going on ? Does anyone have an idea about this?  

Here is my blochchain wallet link..

https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv

thanks..

Hi, thank you for your reply.. They didnt ask me anytime fee for recover. I think 3-4 month ago I wrote them that I can pay fee for recover service but I don't know if they will consider it. any way I know that I have to wait and I can not do anythink more but its really hard to wait when I need this btc... thanks.

It is very possible.

It is not their priority to expose their private key to recover your crypto.

The support staff pinpointed the rule that you must afford your loss if you made mistake with your transactions. As I said months ago, you should afford your loss.

Fortunately, again they don't say they will not support you so please keep in contact with them via your support ticket. Bump it after each 2 weeks.

Think positive canyalos1. If they finally recover your money, in December, Bitcoin might have higher price than now. 

One thing I don't know. Did you emphasize that you accept to pay support fee to recover your BTC? You don't have to paste it here because it breaks your personal information. Just say yes or no.

I think if you show that intention to pay support fee, it can boost the progress. Only if they really intend to support you.

Be patient, your problem is very serious and requires technical matters. I believe that email and live chat support does not have the competence to deal directly. They will keep giving the same reply over and over again as long as they don't get any updates from their technical team. They must have had an undisclosed reason why it took so long.


By the way, I strongly discourage publishing your complaint ticket number. Remember, scammers anda impersonators are everywhere.

Hi, thank you for your reply. I dont have enough tech. about of crypto but after their reply i was wondering about of " what is the cross-chain " . I searched on google and read some articles about of cross-chain but I dont understand what they want to say me.. I really think that Poloniex doesn't take me seriously because always got some answer from support . As a result nothing... I am really sad about of it..  How can takes recover process more then 190 days. Is it possible ?

Really? I don't think this is a cross-chain transaction. Omni is just a protocol layer that is still one chain with bitcoin. cmiiw


I have no idea in this regard, maybe asking for things that can speed up the recovery process and your availability provides any information needed on it. 0.4 BTC is a huge amount from my point of view, maybe they can refund but need some investigation beforehand. The thing to remember is that you are sending btc from an address that you do not control. Your BTC is sent from the binance hot wallet.

Hi all, I got new reply from support which one have same tech. words after half a year. Here is the reply

Hi,
 
Thank you for your patience while we look into this matter.
 
As you have stated, a staff member in your employ has sent BTC to your USDTOMNI wallet. This is a cross-chain transaction, and as stated within the deposit message of USDTOMNI (along with all other currencies): Sending any other asset to this address may result in the loss of your deposit
 
We understand the frustration regarding this case, but this is something that we are attempting to rectify, but there is no timeline given, nor a guarantee of the recovery of said funds. Please also refer to our user agreement, specifically section 5 stating: If you send a Digital Asset to a Poloniex address that is unable to receive that specific Digital Asset, or if you make any typos or inaccuracies in the wallet address, such Digital Asset may be lost forever.
 
We will attempt to recover this transaction for you, and we will be in touch should/when we make any progress related to this matter.

I will reply support but before that I want to know your thoughts and What should I write them..  I found more post on bitcointalk which one got the same issue and Poloniex support solved that in 1 month but mine takes more then 6 month and dont have any solutions. I am afraid of that finally they will say me that it can not be recover. what I have to do ? Thanks..

Hi, thank you for your reply. I already doing the same as you said. thanks.

Thank you for your reply. Yes I fund some post on bitcointalk who had the same issue with Poloniex. Their problem solved in max 1 month but mine already passed 5 month. I really dont know what I have to do.  I can not contact directly their Tech. Team so they dont give me any information about of my ticket.


Hi, thank you for your reply. I already opened a court but the problem is I can not find their own adress and I dont know they have real office or they are virtual company. I find an adress which one is on island but I dont belive that in that island have any law. I think they especially moved their adress to this island. As a result I think they dont care about of me.. But I dont understand IF they dont want to solve my issue why they dont say me ...

I'm sad to know that you're still waiting for resolution regarding this topic OP. Sadly altough we have the most dedicated members ready to help anyone who comes here, we aren't able to provide you with any more help than by telling you that you have to keep pushing Poloniex until they give you a definitive answer regarding what are they going to do with your case - either being a positive or negative answer.
While browsing for similar situations (as I did in my first reply) I've found your reddit profile where I saw that you already exposed the situation on their sub as well[1] - although you have removed the post meanwhile. I also saw that you had a early complain[2] where you also had other members telling you that they are in the same boat as you and it seems like that they already went to a lawyer to have justice made.

They seem to be very unable to help you on live chat so I guess I'll would send them a weekly e-mail regarding my open ticket and their inability to solve the issue - if they won't do it at least they should already come forward and just say it, it's worse leaving you in a "limbo" state. Sadly they have all the power in their hands in this case, and it seems that it's not the first time that they do this to their users ...

---

[1]https://old.reddit.com/r/PoloniexForum/comments/o6xnpa/please_solve_my_ticket_today_106th_day/
[2]https://old.reddit.com/r/PoloniexForum/comments/n3wmuw/poloniex_support_do_not_reply_me_about_of_20_days/

Your coins are unmoved still - which means they technically didn't steal your coins, but this case is a shame. Poloniex as an exchange with many years of experience should have fixed this in a maximum of two weeks - and yeah, that is already way too much time for such an easy task.

At least you can rest assured, no one touched your coins yet. They just seem to be unable or unwilling to fetch their private key and fix your issue. In no case that would be okay.

Hi, Today 160 th days and I am still waiting ... they always sent me the same reply that tech team working on my ticket.. I am really sad. I can't think positive anymore... Is anybody know diffent way for solve my issue.. thanks.. this is the last conversation with live chat on Poloniex..

(02:44:55 AM) *** **** joined the chat ***
(02:44:55 AM) ****: Hi,
(02:45:18 AM) ****: Hi, Jessica How are you ?
(02:45:23 AM) Jessica: Hello ****, My name is Jessica from Poloniex Support. How may I assist you?
(02:46:01 AM) ****: I am waiting about of 160 days for me ticket
(02:46:20 AM) Jessica: can I have your ticket number?
(02:46:26 AM) ****: I am really not good. I need money because of my child is sick
(02:46:43 AM) ****: and I have to pay money to hospital every month
(02:46:46 AM) ****: 1331300
(02:46:58 AM) ****: Please jessica I need help..
(02:47:26 AM) ****: I always got the same answer that tech working on my ticket
(02:47:27 AM) Jessica: one moment let me check your ticket
(02:47:38 AM) ****: but as a result nothing
(02:47:44 AM) ****: ok I am waiting.. thanks
(02:48:30 AM) ****: I dont want to keep support busy
(02:48:47 AM) ****: but I really need help and I dont have lots of time
(02:49:53 AM) ****: recover my btc takes max 1 hour. Why it takes more then 5 month
(02:50:25 AM) Jessica: We have received your inquiry but it cannot be solved on live chat for security reason. I have escalated your concern to the agent in charge of your ticket/email. Our team will reply you as soon as possible - please wait patiently.
Thank you for understanding.
(02:51:11 AM) ****: Jessica what is the security reason
(02:51:17 AM) ****: I dont understand ...
(02:51:27 AM) ****: May you explane to me ?
(02:52:22 AM) Jessica: Unfortunately, this issue is handling by our technical team and cannot be solved on live chat
(02:52:42 AM) ****: support agent always escalated my ticket about of 160 days .. but nothing..
(02:53:03 AM) ****: I understand that your tech. team will solve my ticket
(02:53:22 AM) ****: But please they dont reply me nothing about of my issue
(02:53:30 AM) ****: they dont give me any information
(02:54:22 AM) ****: ıf you have a directly contach with tech team.
(02:54:59 AM) Jessica: Unfortunately, live chat is only available for certain inquiries and this is not one of them. I will pass your concern to the agent handling your case.
(02:55:10 AM) ****: Ma you say them that my child is sich and I need to pay money every month to hostipal please ?
(02:55:25 AM) ****: *May
(02:56:23 AM) Jessica: Sorry to hear that, however, the team need to investigate only on your case to see if we can help with that.
(02:56:45 AM) ****: My child need to have surgery ..
(02:58:18 AM) ****: I dont understand that they are working on my ticket or they investigate ?
(02:58:36 AM) ****: sorry about of my english...
(02:58:51 AM) ****: I hope I can explane my issue..
(03:00:21 AM) ****: I know that tech teamcan recovery my btc easily ..
(03:00:38 AM) Jessica: Please understand the nature of blockchain, which needs the technical team to investigate your case
(03:00:40 AM) ****: with my usdt private key
(03:01:34 AM) Jessica: We cannot provide further information about that on live chat, please follow up with your ticket
(03:01:45 AM) Jessica: Thanks for your patience
(03:01:49 AM) ****: ok thanks.
(03:01:53 AM) ****: finaly
(03:01:57 AM) ****: finally
(03:02:09 AM) ****: May you update my ticket please
(03:02:46 AM) Jessica: I'll pass your concern to the team handling your ticket
(03:03:09 AM) ****: I mean try to contact your tech team an explain my problem please
(03:03:15 AM) ****: Ok thank you so much
(03:03:19 AM) ****: Have a good day
(03:03:34 AM) Jessica: Have a good day!
(03:03:44 AM) *** **** left the chat ***

Sure. They will use their ban hammer if you or anyone else spam in the troll box.

Spam in the troll box, in this topic or on Poloniex social media won't help you. The only way for you to keep up your hope is support ticket and email back and forth with Poloniex. Use only one ticket that you created months ago, bump it and repeat your request to their support.

Don't hope high as said and only do the right things at right place (support ticket + email).

Hi, today 105th day and still support didnt solved my issue. I am tried to check my emails and write them email. Finally they replied me 31 days ago.  3-4 days ago I connected live chat on Poloniex and chat with support but I dont feel that they want to help me .. here is chat logs.. they always want to find some problem.. for example in this chat, admin write me about that they disabled OMNI network because of it problem didnt solved. But when I wrote them that I opened ticket while Omni network active, they always told me somethink different.

(07:56:36 AM) *** Can E**z joined the chat ***
(07:56:36 AM) Can E**z: Hi,
(07:57:07 AM) Can E**z: Hi Evelyn.
(07:57:08 AM) Evelyn: Hello Can E**z, My name is Evelyn from Poloniex Support. How may I assist you?
(07:57:49 AM) Can E**z: I am waiting about of 101 days, but my ticket still didnt solved
(07:58:03 AM) Can E**z: May you check it for me ?
(07:58:14 AM) Evelyn: May I know if you have the ticket number?
(07:58:39 AM) Can E**z: Yes I have. Here is ticket number = 1331300
(07:59:17 AM) Evelyn: one second
(07:59:56 AM) Evelyn: it is with our technical team
(07:59:58 AM) Evelyn: As previously stated, we can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process. We appreciate your patience! We will be in touch with you as soon as we have an update, but please note this process could take several weeks or more.
(08:01:04 AM) Can E**z: Evelyn I am waiting about more then 100 days.
(08:01:46 AM) Can E**z: Poloniex solved the similar issue in 30 - 40 days
(08:01:56 AM) Evelyn: I can help escalate your case
(08:02:07 AM) Evelyn: I understand it has been a while
(08:02:22 AM) Can E**z: I fund some post which one got the similar issue on some forms
(08:02:45 AM) Can E**z: please I need some help
(08:02:50 AM) Evelyn: while I am not an expert but things can be different for our technical team
(08:02:56 AM) Evelyn: and it will take longer
(08:03:02 AM) Evelyn: I will let the team know
(08:04:07 AM) Can E**z: I contacted with these poloniex user. Our problem is the same... I created a topic on (bitcointalk)
(08:05:10 AM) Can E**z: I already contacted with 3-4 user who got the same issue.
(08:05:45 AM) Can E**z: If I got my usdt wallet private key, I can recover my btc my self in 1 hours
(08:06:10 AM) Can E**z: But poloniex tech. dont provide me my usdt wallet private key
(08:06:10 AM) Evelyn: the address you used it USDTOMNI
(08:06:18 AM) Evelyn: and we have disabled USDTOMNI
(08:06:25 AM) Evelyn: that takes longer time
(08:06:37 AM) Evelyn: I will let the team know to solve it as soon as possible
(08:06:52 AM) Can E**z: I know it, I opened ticket before poloniex disable omni network
(08:07:22 AM) Can E**z: I opened thick at 14 april. poloniex disable it at 30 april
(08:07:50 AM) Can E**z: and I already contacted with tether support
(08:08:20 AM) Can E**z: they wrote me that ,
(08:08:21 AM) Can E**z: Thank you for contacting Tether.

We are sorry to hear about this accident.
You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance.

We hope that your funds will be recovered soon.
(08:09:11 AM) Can E**z: please I really need help,
(08:09:51 AM) Evelyn: yes, the recovery was time-consuming and it happened with the delisting issue
(08:10:10 AM) Evelyn: your ticket is still open and our team will check it as soon as possible
(08:10:30 AM) Can E**z: ok. thanks. may you update it for me ?
(08:11:19 AM) Evelyn: they will check all the tickets about USDTOMNI together and get back to you
(08:11:46 AM) Can E**z: ok. thanks.
(08:11:54 AM) Can E**z: Have a good day.
(08:12:09 AM) Evelyn: thank you
(08:12:40 AM) *** Can E**z left the chat ***


I also filed a complaint with the court, but they don't even have a real address. I do not know what to do..  I find them on Linkedin and wrote their support manager many times they didnt replied me and Linkedin freeze my account because of that they complained about me. I opened a ticket on Linkedin and unblock my account..  After that Poloniex ( [email protected] ) this email adress sent me email and threatened me.

And today when I asked about of my ticket on trollbox , admins again banned me from trollbox.... ((

Hi, I dont understand you clearly. I explained everythink on my topic and my posts. May you read all of them please.. ? thanks

Note: today 86th day. support still didnt solved my issue. They blocked me from tweeter and Poloniex trollbox..

Hi,
can you please explain how that happen, that transfer with this amount is dated by 2018 ?

Hi, thank you for your reply .. Sorry i'm a little angry .. 24k usd now 14k usd. I lost 10.000 dollars from the laziness of the support team. today 64th day and I got reply from support the same like first email.. I mean they dont care about of my issue..


I spoke hard to you because I was a little angry .. sorry about of that.

I have no reason to defend Poloniex or other exchanges.

Please read my posts earlier and few helpful posts of others. If you understood my posts and others, you will know you have only option. Use your support ticket (old one, only one ticket), bump it after a while sometime. I told you earlier that you can bump your ticket weekly or bi-weekly, then wait.

Use the only one support ticket to catch their attention and wait, hope, that's all you can do.

The email you received recently reveals the fact I gave you. The more noise you make, the more unofficial channels you use to spread your case, your chance will be vanished. Because, their rules are clear "You will lose your money when you send it inaccurately".

You can only hope for their generous support. Not only Poloniex, many other exchanges won't give you support in such recovery case. Some will give support but charge very high recovery fees. Obviously, with 0.4 BTC, you can accept their fee but you must have their support. The must condition is not in your hands.

Ok. Well thanks for your time.