Hi, today 105th day and still support didnt solved my issue. I am tried to check my emails and write them email. Finally they replied me 31 days ago. 3-4 days ago I connected live chat on Poloniex and chat with support but I dont feel that they want to help me .. here is chat logs.. they always want to find some problem.. for example in this chat, admin write me about that they disabled OMNI network because of it problem didnt solved. But when I wrote them that I opened ticket while Omni network active, they always told me somethink different.
(07:56:36 AM) *** Can E**z joined the chat ***
(07:56:36 AM) Can E**z: Hi,
(07:57:07 AM) Can E**z: Hi Evelyn.
(07:57:08 AM) Evelyn: Hello Can E**z, My name is Evelyn from Poloniex Support. How may I assist you?
(07:57:49 AM) Can E**z: I am waiting about of 101 days, but my ticket still didnt solved
(07:58:03 AM) Can E**z: May you check it for me ?
(07:58:14 AM) Evelyn: May I know if you have the ticket number?
(07:58:39 AM) Can E**z: Yes I have. Here is ticket number = 1331300
(07:59:17 AM) Evelyn: one second
(07:59:56 AM) Evelyn: it is with our technical team
(07:59:58 AM) Evelyn: As previously stated, we can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process. We appreciate your patience! We will be in touch with you as soon as we have an update, but please note this process could take several weeks or more.
(08:01:04 AM) Can E**z: Evelyn I am waiting about more then 100 days.
(08:01:46 AM) Can E**z: Poloniex solved the similar issue in 30 - 40 days
(08:01:56 AM) Evelyn: I can help escalate your case
(08:02:07 AM) Evelyn: I understand it has been a while
(08:02:22 AM) Can E**z: I fund some post which one got the similar issue on some forms
(08:02:45 AM) Can E**z: please I need some help
(08:02:50 AM) Evelyn: while I am not an expert but things can be different for our technical team
(08:02:56 AM) Evelyn: and it will take longer
(08:03:02 AM) Evelyn: I will let the team know
(08:04:07 AM) Can E**z: I contacted with these poloniex user. Our problem is the same... I created a topic on (bitcointalk)
(08:05:10 AM) Can E**z: I already contacted with 3-4 user who got the same issue.
(08:05:45 AM) Can E**z: If I got my usdt wallet private key, I can recover my btc my self in 1 hours
(08:06:10 AM) Can E**z: But poloniex tech. dont provide me my usdt wallet private key
(08:06:10 AM) Evelyn: the address you used it USDTOMNI
(08:06:18 AM) Evelyn: and we have disabled USDTOMNI
(08:06:25 AM) Evelyn: that takes longer time
(08:06:37 AM) Evelyn: I will let the team know to solve it as soon as possible
(08:06:52 AM) Can E**z: I know it, I opened ticket before poloniex disable omni network
(08:07:22 AM) Can E**z: I opened thick at 14 april. poloniex disable it at 30 april
(08:07:50 AM) Can E**z: and I already contacted with tether support
(08:08:20 AM) Can E**z: they wrote me that ,
(08:08:21 AM) Can E**z: Thank you for contacting Tether.
We are sorry to hear about this accident.
You are correct, the coins could be recovered by the private key holder. Since most platforms are not willing to share the key with their users for security concerns, we encourage you to wait for Poloniex's assistance.
We hope that your funds will be recovered soon.
(08:09:11 AM) Can E**z: please I really need help,
(08:09:51 AM) Evelyn: yes, the recovery was time-consuming and it happened with the delisting issue
(08:10:10 AM) Evelyn: your ticket is still open and our team will check it as soon as possible
(08:10:30 AM) Can E**z: ok. thanks. may you update it for me ?
(08:11:19 AM) Evelyn: they will check all the tickets about USDTOMNI together and get back to you
(08:11:46 AM) Can E**z: ok. thanks.
(08:11:54 AM) Can E**z: Have a good day.
(08:12:09 AM) Evelyn: thank you
(08:12:40 AM) *** Can E**z left the chat ***
I also filed a complaint with the court, but they don't even have a real address. I do not know what to do.. I find them on Linkedin and wrote their support manager many times they didnt replied me and Linkedin freeze my account because of that they complained about me. I opened a ticket on Linkedin and unblock my account.. After that Poloniex (
[email protected] ) this email adress sent me email and threatened me.
And today when I asked about of my ticket on trollbox , admins again banned me from trollbox....
((