Regardless, OP should just continue reaching out to Poloniex's support in whatever ways possible. It doesn't cost him/her much to continue doing that.
OP, present your case well, formally and courteously, with all the evidences and screenshots. I don't know, it might help your ticket stand out. For sure, Poloniex regularly receives a whole lot of tickets with the same case as yours.
$23,000 may not be a biggie to Poloniex but it is to OP. It is an amount worth pursuing till the end.
I hope I will get money back, I fund Poloniex staff on Linkedin .. I wrote them that I need help and support dont reply me. They send me email that ;
Hello ...............,
It has come to our attention that you have recently engaged employees of Poloniex using non-business social media sources, including LinkedIn. We respectfully request that you do not engage employees using their personal social media accounts and only utilize official Poloniex Support channels, where official business is conducted.
We will look into your matter as quickly as possible, and we handle matters in the order in which they are received. However, should you continue to engage with employees outside of official business channels, your account will be closed.
We very much appreciate your cooperation and respect for employee's privacy. Thank you.
Sincerely,
The Poloniex Compliance Team
what is that, I dont understand.. I need my money why they dont want to understand me.. Its very simple to recover bitcoins, its cant be takes 50 days.. I will not give up...