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Topic: Poloniex Ticket number order and resolution time (Read 3691 times)

newbie
Activity: 10
Merit: 0
Being Processed since 63 days, #712739!
  I sent all of my VIACOINS from my Ledger to a Vertcoin adress on Poloniex as a mistake. This is completely unacceptable!
newbie
Activity: 22
Merit: 0
Ticket # 329459 - processing since 6th June (101 Days)

Maidsafe deposit never arrived up in my wallet.
I raised one other ticket in the hopes to maybe create some urgency but haven't heard a peep.
I'll report back here if I ever have it resolved.


I had my ticket resolved a couple of weeks ago, in total I had to wait about 10 months. They clearly don't have a very efficient system in place over there.

Good luck to you all, make a thread on the reddit poloniex page, I'm not sure if this helped but mine was resolved not long after I opened one myself.
sr. member
Activity: 700
Merit: 251
170 Days now for my ticket for which Tristan has been assigned !! It's being processed they say!! No update for over 3 months now...  Do I win something??! 

Another 30 days and I'm submitting a new Ticket!!  Just watch me Tongue
Sad thing is, I'm the one who mistakenly sent my DOGE to my DGB wallet :/ Takes 3 whole minutes with the private key...Arrggg
#140835

Did your ticket get sorted already? I made the same mistake but I sent different coins. My mistake is that I have sent 846 viacoins from my ledger to a vertcoin address on Poloniex. I have created a support ticket and it is 39 days old now. How long did yours take to get solved/is yours solved?
Same problem I done mistake and send my ether on wrong address now its more then one month they never reply or give back my money we have any official Poloniex thread here or just wait and watch when they will respond for this because now I believe i lost my money forever

it is 47 days ago that I sent 846/all my Viacoins from my ledger to a Vertcoin address on Poloniex exchange now... and my ticket number is #712739. I hope Poloniex will help me soon. I am worried because those 846 viacoins are my entire portfolio. Currently its worth only about 2000 usd, but I used to have 10 grand worth of it, when the price was before the crash.
Dear Polo...if you read this, please Please help me with my ticket #712739.
 Does anybody have a clue how long it takes untill these type of issues finally go resolved?
Currently Poloniex is one of worst in customer Support as thousands waiting for solutions but they are no responding they need to do some quick work in this otherwise they will be more down in coming days as we have some good exchanges coming in recent times
full member
Activity: 135
Merit: 102
#288382
244 days.
I am a winner?  Embarrassed
newbie
Activity: 10
Merit: 0
170 Days now for my ticket for which Tristan has been assigned !! It's being processed they say!! No update for over 3 months now...  Do I win something??! 

Another 30 days and I'm submitting a new Ticket!!  Just watch me Tongue
Sad thing is, I'm the one who mistakenly sent my DOGE to my DGB wallet :/ Takes 3 whole minutes with the private key...Arrggg
#140835

Did your ticket get sorted already? I made the same mistake but I sent different coins. My mistake is that I have sent 846 viacoins from my ledger to a vertcoin address on Poloniex. I have created a support ticket and it is 39 days old now. How long did yours take to get solved/is yours solved?
Same problem I done mistake and send my ether on wrong address now its more then one month they never reply or give back my money we have any official Poloniex thread here or just wait and watch when they will respond for this because now I believe i lost my money forever

it is 47 days ago that I sent 846/all my Viacoins from my ledger to a Vertcoin address on Poloniex exchange now... and my ticket number is #712739. I hope Poloniex will help me soon. I am worried because those 846 viacoins are my entire portfolio. Currently its worth only about 2000 usd, but I used to have 10 grand worth of it, when the price was before the crash.
Dear Polo...if you read this, please Please help me with my ticket #712739.
 Does anybody have a clue how long it takes untill these type of issues finally go resolved?
newbie
Activity: 1
Merit: 0
#678738
still being processed. it has been more than 7 weeks.
hero member
Activity: 756
Merit: 504
170 Days now for my ticket for which Tristan has been assigned !! It's being processed they say!! No update for over 3 months now...  Do I win something??! 

Another 30 days and I'm submitting a new Ticket!!  Just watch me Tongue
Sad thing is, I'm the one who mistakenly sent my DOGE to my DGB wallet :/ Takes 3 whole minutes with the private key...Arrggg
#140835

Did your ticket get sorted already? I made the same mistake but I sent different coins. My mistake is that I have sent 846 viacoins from my ledger to a vertcoin address on Poloniex. I have created a support ticket and it is 39 days old now. How long did yours take to get solved/is yours solved?
Same problem I done mistake and send my ether on wrong address now its more then one month they never reply or give back my money we have any official Poloniex thread here or just wait and watch when they will respond for this because now I believe i lost my money forever
newbie
Activity: 10
Merit: 0
170 Days now for my ticket for which Tristan has been assigned !! It's being processed they say!! No update for over 3 months now...  Do I win something??! 

Another 30 days and I'm submitting a new Ticket!!  Just watch me Tongue
Sad thing is, I'm the one who mistakenly sent my DOGE to my DGB wallet :/ Takes 3 whole minutes with the private key...Arrggg
#140835

Did your ticket get sorted already? I made the same mistake but I sent different coins. My mistake is that I have sent 846 viacoins from my ledger to a vertcoin address on Poloniex. I have created a support ticket and it is 39 days old now. How long did yours take to get solved/is yours solved?
newbie
Activity: 4
Merit: 0
#630692 NOT RESOLVED yet, Withdrawal seems ok but TXID is invalid and coins are not received. Guess they have never started transaction. Then where did this TXID come from? wierd...
full member
Activity: 564
Merit: 100
Join GANTECH’s team of game changers
Poloniex just resolved my withdrawal issues after 3 weeks. People, don't worry, they will help you - just give them some time. Apparently the reason for the delay is due to people making the same tickets multiple times which slows down the support time for everyone. They are hiring new people to help the support backlog.

I can now sleep well again at night.  Cheesy



What is the correct procedure for withdrawal completed succesfully, but coins (PASCs) are not on the network at all.  More than 2+ months and they are completely missing.

2500 PASC is a lot for me.  Maybe not for the account that was somehow able to withdraw 1 million in about 5 days without doing a 1 coins test.

He/she accumulated since end of last year and they were not worried about polo issues.  Smells like nonsense to me.

I never keep my coins on an exchange, so for someone to keep 1 million PASC on polo for a year and somehow not being worried that they will go missing....
newbie
Activity: 12
Merit: 0
Open or Pending
Sorted by Date Created
BEING PROCESSED
WHY NOT??? #498017
Created on Wed, 25 Oct at 5:08 PM
BEING PROCESSED
Hello dear! #488372
Created on Wed, 18 Oct at 12:14 PM
BEING PROCESSED
help please #486812
Created on Tue, 17 Oct at 10:45 AM

Im waiting a 4 weeks, but there is no answer!!!  Angry
newbie
Activity: 1
Merit: 0
#516343 Bitcoin deposit. Im waiting a week, but there is no answer.  Deposit is on my BCH wallet. Easy solution for Poloniex. I will keep you updated.
legendary
Activity: 1764
Merit: 1000
Do we have a similar thread like this for Liqui.io exchange?
newbie
Activity: 58
Merit: 0
170 Days now for my ticket for which Tristan has been assigned !! It's being processed they say!! No update for over 3 months now...  Do I win something??! 

Another 30 days and I'm submitting a new Ticket!!  Just watch me Tongue
Sad thing is, I'm the one who mistakenly sent my DOGE to my DGB wallet :/ Takes 3 whole minutes with the private key...Arrggg
#140835
legendary
Activity: 2842
Merit: 1511
Don't like to give the ticket number, but it got resolved after 42 days. Still some hope out there.
member
Activity: 196
Merit: 15
Dont be surprised, many have heard about hitbtc.com this is another exchange like polniex.The evidence seems hitbtc.com is controlled by the fbi .They ask for peoples information scans etc and then do not release the money.They just want to collect information. They have been in business 4 years, everythi from a  shell company in delewaare and stealing from the people and nothing happens.These centralized exchanges are controlled almost 100% by the fbi .With hitbtc.com you people are going with a fake front made a by a lawyer, he created the fbi a delware shell companying to be surprised on day when you see how the new world order is taking over all of the movement of your money. I was robbed by this conspiracy named hitbtc.com for 130k usd,  why because it is not a company but a spying organization owned by the usa government., do yourself a favor and read about what is the Georgia guide-stones, they are planning your murder and no evil is out of their reach

sr. member
Activity: 273
Merit: 251
#380814

59 Days! Cmon!
newbie
Activity: 1
Merit: 0
 Being Processed since 9 days 9 hours  #468249 BTS Withdrawal Problem
Txid: e9ed757334478f247aeff04c1293871ac5f58fe8
help me
Thank
full member
Activity: 378
Merit: 101
Account Frozen from 55 day's . No response received Shocked
member
Activity: 106
Merit: 14
Support Ticket #146059 (BTC Withdrawal )  is still not being updated by the support staff since Last May, It is still Being Processed since 39 days 12 hours ago. And no feedback has been received since I reported it.

This got sorted a few days ago. Finally.

bitwarrior that's great!! But yeah, nobody should have to deal with the $#ell of being ignored for 60+ days by the financial institution "safeguarding" their asset.

I would not doubt it that Tristan/Poloniex has been hacked, but that he has managed to appear to make things work. It almost seems to be the plausible reason for his neglect. I hope he pulls out of it on top. But I'm not taking any chances right now.
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