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Topic: Poloniex Ticket number order and resolution time - page 2. (Read 3691 times)

legendary
Activity: 1764
Merit: 1000
Support Ticket #146059 (BTC Withdrawal )  is still not being updated by the support staff since Last May, It is still Being Processed since 39 days 12 hours ago. And no feedback has been received since I reported it.

This got sorted a few days ago. Finally.
member
Activity: 106
Merit: 14
Dude, I'm so sorry.

I found that the best way to get the quickest help is to make sure you create a support account with the "same email" as the Polo account you're having trouble with, and submit the support request/trouble ticket from it. If you submit from a linked account, even if it is your main account, Polo will ignore you.
newbie
Activity: 22
Merit: 0
Ticket # 329459 - processing since 6th June (101 Days)

Maidsafe deposit never arrived up in my wallet.
I raised one other ticket in the hopes to maybe create some urgency but haven't heard a peep.
I'll report back here if I ever have it resolved.
member
Activity: 106
Merit: 14
Poloniex is not safe. I finally drove to their "Corporate Offices" in Wilmington, Delaware, USA because I could not get support for my reoccurring $3000+ stuck cryptocurrency deposits.

This is what I found (read post 6 for the best way I have found to get help within hopefully one week):
https://bitcointalksearch.org/topic/warning-visited-poloniex-corporate-offices-these-are-my-findings-2142453

newbie
Activity: 21
Merit: 0
suck
sr. member
Activity: 383
Merit: 250
Poloniex just resolved my withdrawal issues after 3 weeks. People, don't worry, they will help you - just give them some time. Apparently the reason for the delay is due to people making the same tickets multiple times which slows down the support time for everyone. They are hiring new people to help the support backlog.

I can now sleep well again at night.  Cheesy



My ticket for a stuck factom deposit has been pending for 71 days, ticket number #206073 and I have not created additional tickets. In fact I've seen many people with tickets 100,000 behind me get resolved, no idea why. What's the point of a ticket number if they don't get resolved in order?
newbie
Activity: 1
Merit: 0
My ticket #146364 ETH Withdrawal (95 Days)
newbie
Activity: 22
Merit: 0
My ticket:

#337772 - Processing since 24 July (19 days) - Ticket assigned to "Javan" but no response.

Made a thread on Reddit:
https://www.reddit.com/r/PoloniexForum/comments/6qu24v/poloniex_insolvency_withdraw_request_has_been/
newbie
Activity: 5
Merit: 0
My Ticket #155776, a Monero deposit issue is now 85 days old and no response yet.
newbie
Activity: 37
Merit: 0
#367646- Withdraw "Awaiting Approval" for just .24 ETH. I have 2FA and have had no response. Withdraw was initiated on 2017-08-04. It has been a week (7 days)!  Embarrassed Embarrassed Embarrassed
newbie
Activity: 30
Merit: 0
My ticket got solved after 70+ days. Large amount of coins got back to me so it looks like there is no insolvency on Polo side. Just a backlog.
newbie
Activity: 5
Merit: 0
Hi All,

Finally, after 60 days, my ticket #214680 resolved and I received my BTS(4139) back to my account. even though value of bts droped 3 times in 60 days perioed Sad however happpy that I received my all coins.
legendary
Activity: 1470
Merit: 1004
for all those who are waiting since months for an answer,  what do you think about people who are saying that Poloniex is the best? Smiley

what message do you have for them?
full member
Activity: 252
Merit: 100
#341220 #368817

still waiting . it has been more than 3 weeks.
newbie
Activity: 21
Merit: 0
Still Waiting
newbie
Activity: 27
Merit: 0
i lodged one 348648  for btc withdrawl that is awaiting approval.
I guess I will have to wait a few more weeks, so far only regurgitating copy pasta..
newbie
Activity: 5
Merit: 0
Any update on the tickets? is anyone got their ticket resolved?

#214680 - Mine still in being processed after 53 days Sad
full member
Activity: 186
Merit: 100
Ticket #313917
ETC deposit  does not appear in the wallet  since week
Deposit date  12 july 2017
Ticket number: 295435
I have been waiting too since 7 july. Here is details from the blockchain
https://gastracker.io/tx/0xfb298af477e772321c59a176fb140f06b749fa072907a7a0e1bd876ab2346906
Their fucking system gave error and they still don't give answer to my support ticket.
legendary
Activity: 2240
Merit: 1112
LLP Programming & Electronics
Ticket #313917
ETC deposit  does not appear in the wallet  since week
Deposit date  12 july 2017
full member
Activity: 209
Merit: 100
Yes...finally today my ticket was resolved...30 days after i open it....and i got my account back. uffff

Luckily no coins where withdraw, and since hacker sold my alt coins to BTC, i should thank hacker for making those transactions...
..he helped me cutting my losses, from ETH to BTC etc etc. To bad he didnt pass all my crypto to FIAT. He would give me more profit.

Well...i have to say that 30 days is along wait for ticket resolution, but Poloniex in not dead...and i am glad for that.

Dont lose fate...your ticket will be adressed.

Regards
G.
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