Topic: Poloniex Ticket number order and resolution time - page 5. (Read 3682 times)

- 169312 - Fail transfer LTC 22-05-2017 - 60 days
- 213847 - June 9th - 12 days
- 214680 - June 10th : No reply yet - 13 days
- 229146 - being processed since 12th June 2017, 9 days
- 230270 - June 13th - 8 days
- 236183 - 16 June 4:57PM - being processed - Never received feedback - 5 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 4 Days
- 238178 - being processed since 17th June 2017, 4 days
- 244943 - 19 June -  being processed - Never received feedback - 2 Days

If you find a ticket number that as been solved, please tell us...that way we can calculate how many days we will still be alone.

- There where 108631 tickets opened from 22 May till 19 June - 2 months
- Longest waiting ticket is 2 months old
- More then 1000 tickets are created per day
- In the last 4 days, more then 2100 tickets where created per day
- We can still say...for now... that tickets are being solved by order of ticket number.
- I am sure that we can assume at least 3 tickets average per person..around 36000 tickets to be solved by support

Keep your records coming.
Please help in making more statistics
Please copy my post and edit it when you make a reply. Also update days

I know this may not help solve tickets faster, but at least we know what to expect and feel that we are not alone

If we dont find a "resolved ticket" soon..then we should be worried.

G.

Withdrawal (Complete: Error) - June 10th

#214680 - June 10th : No reply yet.

#244943 Account Frozed, 19 June.

#169312 Litecoin transfer 22-05-2017

Asked for withdrawal - June 8th

#213847 - June 9th
#230270 - June 13th

No reply on either and no BTC

Ticket #229146 - being processed since 12th June 2017, 9 days
Ticket #238178 - being processed since 17th June 2017, 4 days on the same issue

Another ticket from someone here at forum:

- 236183 - 16 June 4:57PM - being processed - Never received feedback - 4 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 3 Days 18Hours
- 244943 - 20 June 4:00AM -  being processed - Never received feedback - 0 Days

First impression:
8760 tickets where created just in 4 days after a created mine.

G.

Hi,

Since a lot of people like me, still waiting for Poloniex support reply, and we dont have any idea of when it will being addressed, i would like to propose everyone to put here the ticket number, resolved or not, and how many days it toke or its taking.

If this is being processed by ticket number (lowest to highest) maybe we could have an idea of when we may expect an answer.

So....i have 2 tickets:

- 236183 - 16 June 4:57PM - being processed - Never received feedback - 4 Days
- 237096 - 17 June 12:00AM - being processed - Never received feedback - 3 Days 18Hours




If you have a better idea..i am all ears.
G.