Seriously, Micro? Player is asking very specified question about his withdrawal and you're selling PR bullshit about "exiting things coming in future"? Pffff. And what these things are anyway? 24/7 support? Wow, you are now reaching the standards from 1998, congrats!
And btw, did you see what is happening on recently added chatrooms? Absolutely nothing. They're dead, they're house of spam. Was really worth to implement them. Indonesian and Chinese, yep, that was urgent. You forgot Martian tho.
I wrote that while i was waiting for his cashout to be sorted and it did get sorted. And i already did reply to him.
And we gave him a nice bonus.
Sorry but there is not much better we can do.
I will address your feedback on chat rooms when i have bit more free time.