Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot! - page 472.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: bitcoinmax88 on August 25, 2016, 12:51:23 PM

Still no changes? This looks brutal now, more than ever. Does anyone have more insight as to what really happened here? I am going to make a video about all this now and maybe get more feedback and answers.

Hey,

You never provided any info to verify ownership but i guess since you are writing here that is good enough. So your account will be sorted out as soon as dev is online.

bitcoinmax88

hero member

Activity: 518

Merit: 500

The Visonary Behind VIRAL - Adam Guerbuez

Still no changes? This looks brutal now, more than ever. Does anyone have more insight as to what really happened here? I am going to make a video about all this now and maybe get more feedback and answers.

trafficolaa

legendary

Activity: 1008

Merit: 1000

Quote from: Samspudz on August 25, 2016, 11:59:31 AM

hi can you help me and me to fix this error?

http://imgur.com/a/IBybM

Did you tried on their main site instead of using bot? I'm quite sure about this that is just a bug, very possible chance this is happening due to database error and something got broken, so you have to sent the support ticket to get timely solution about this problem.

Samspudz

newbie

Activity: 46

Merit: 0

hi can you help me and me to fix this error?

http://imgur.com/a/IBybM

maxhor

hero member

Activity: 686

Merit: 500

Quote from: Slark on August 25, 2016, 11:13:01 AM

What is maximum bet amount on PrimeDice? Because I saw someone showing error message when he wanted to bet 1 BTC, that the max accepted bet is 0.04 BTC.
But then he bet exactly 0.04 BTC and still received error:

Quote from: Samspudz on August 23, 2016, 03:47:57 PM

I tried 0.04 and does not work, may be due to this Special error? If such could be solved?
http://imgur.com/a/pskpW

His thread: https://bitcointalksearch.org/topic/m.16017940

The maximum bet amount is 30 BTC with 2x payout so in case lower odds player can place the bigger amount too, this is big for sure or maybe that player have only 1 BTC into his account there, than he has to reduce the 1 satoshi from the bet amount.

Slark

legendary

Activity: 1862

Merit: 1004

What is maximum bet amount on PrimeDice? Because I saw someone showing error message when he wanted to bet 1 BTC, that the max accepted bet is 0.04 BTC.
But then he bet exactly 0.04 BTC and still received error:

Quote from: Samspudz on August 23, 2016, 03:47:57 PM

I tried 0.04 and does not work, may be due to this Special error? If such could be solved?
http://imgur.com/a/pskpW

His thread: https://bitcointalksearch.org/topic/m.16017940

cutepapyboy1

newbie

Activity: 1

Merit: 0

Hi micro,

I already response to your email about my account problem. here"s the support ticket number:(15915). Hope you can fixed it ASAP. I'm kinda bored and it's been a day not playing. Thanks

1982dre

hero member

Activity: 1372

Merit: 512

https://www.youtube.com/watch?v=EdB_24CtC0Y

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: ?? on ??

Quote from: MICRO on August 25, 2016, 04:22:25 AM

Quote from: adaseb on August 24, 2016, 08:05:05 PM

The support is usually slow but it shouldn't be over 11 days. Maybe they missed your ticket. So like the others suggested just submit another ticket.

We had first response time under 3 hours which is better than 95% of the other sites that use zendesk Cheesy

.
Industry average is 19 hours.

But yes support was a lot slower with this issues since we had huge amount of tickets and every single one required a lot of time to be sorted out.
We are almost done with all the tickets and then support will resume to be one of the fastest supports in the market.

MICRO, I have access to my account again, but the stats are still wrong .. will this be fixed or is this the end product and the ticket closed?

Atm we are focusing on fixing people accounts so they can login .
When we finish with this we will see what we can do about stats , get them from backup or what we can do to get them as accurate as possible.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: BTCForum1230 on August 24, 2016, 08:03:19 PM

Quote from: barbarosa on August 24, 2016, 07:51:56 PM

Quote from: BTCForum1230 on August 24, 2016, 07:17:58 PM

I don't understand. My issue still exists, but this user had his issue resolved (and a bonus) because he asked about it multiple times in an aggressive manner? Please assist me with the ticket #(15670) I've provided or at least let me know what more I could possibly do to have it resolved in a more expedited manner.

Thank you.

i think your ticket is simply older than mine. i was 15562

Ah... Yes... Fair enough... Lips sealed

Hey,

I replied to your ticket and its marked as solved.
Check your email.

MICRO

legendary

Activity: 2464

Merit: 1037

CEO @ Stake.com and Primedice.com

Quote from: adaseb on August 24, 2016, 08:05:05 PM

The support is usually slow but it shouldn't be over 11 days. Maybe they missed your ticket. So like the others suggested just submit another ticket.

We had first response time under 3 hours which is better than 95% of the other sites that use zendesk Cheesy

.
Industry average is 19 hours.

But yes support was a lot slower with this issues since we had huge amount of tickets and every single one required a lot of time to be sorted out.
We are almost done with all the tickets and then support will resume to be one of the fastest supports in the market.

1982dre

hero member

Activity: 1372

Merit: 512

Quote from: LoyceV on August 25, 2016, 01:05:15 AM

Quote from: MICRO on August 24, 2016, 06:33:30 PM

Sometimes zendesk can mess up and we don't even get reply to a ticket. If you don't get reply after 48h feel free to submit ticket again.

This is crucial information!
I thought I was doing the right thing not following up so you guys have time to process all emails, but it has been 4 days. I've sent an email again (Ticket 15635).

Crucial indeed. So I may hope they already looking for a better system.

Sven42

newbie

Activity: 40

Merit: 0

MICRO... Stunna...

I believe I have found a bug that has presented itself since the update that messed everything up. I submitted a request (15943) where I explain what is going on. Please contact me either through this forum or by the email I gave you in the request. The bug is very unusual as it allows users to avoid the house edge in specific circumstances. I think you should take a look at my ticket. Hopefully my good intentions will be rewarded with a little coin to play with;)

Zaih

hero member

Activity: 504

Merit: 500

Support ticket response has been averaging less than 2 hours!

LoyceV

legendary

Activity: 3290

Merit: 16489

Thick-Skinned Gang Leader and Golden Feather 2021

Quote from: MICRO on August 24, 2016, 06:33:30 PM

Sometimes zendesk can mess up and we don't even get reply to a ticket. If you don't get reply after 48h feel free to submit ticket again.

This is crucial information!
I thought I was doing the right thing not following up so you guys have time to process all emails, but it has been 4 days. I've sent an email again (Ticket 15635).

Vhern

sr. member

Activity: 322

Merit: 250

There's a slight difference in my account is this some kind of a bug I last see my profit loss is -0.20 now it is -0.15 Did I win some coins ahaha, joke nevertheless I am not always playing my PD account however please verify my Issue if I'm wrong when you have the time thank you.

Username: Vhern
4BTC waggered
Profit -0.2+++++ estimated
roll win 15000 loss 11+++ estimatedly.

Naoko

hero member

Activity: 812

Merit: 1000

Quote from: powrslave on August 24, 2016, 09:19:41 PM

I can't log in

maybe try to create new account so you can submit a ticket, when sending a ticket they will ask you to provide your username and email address anyway so they can contact you and verify that you are the real owner of the account, probably additional verification is needed

powrslave

member

Activity: 123

Merit: 17

I can't log in

Naoko

hero member

Activity: 812

Merit: 1000

Quote from: powrslave on August 24, 2016, 09:00:56 PM

How do I submit a ticket?

log in to the site > click "support" in the top bar and fill all the necessary informations needed. since there are currently some users sending tickets because of some issues, your ticket might get answered quite longer this time

powrslave

member

Activity: 123

Merit: 17

How do I submit a ticket?

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