An update: I got an email from bitcoin-24 support during the night asking for the SEPA sender's name - they seem to think the transfer may have come through without a reference (there was definitely a reference when I sent it, it shows on my statement, but maybe it got lost en route?)…
I have replied with the information so I assume they are looking into it, although it is still odd that my previous SEPA from the same bank account went through without a hitch.
I will post back when I have news.
I also got my reply during the night, where they finally executed.
Apparently they have a strange system for "sorting" support. They apparently move All earlier incoming email down in line with the last incoming mail. So if you write
one email, and then another 6 hours later, the first one will be moved down to the last one in que.....
Very strange system, and I have suggested that they change that so that all incoming mail is connected to a "case number". Let's see if they manage something
"not invented here" of if they are stubborn enough to continue with this strange way of treating clients.
I will of course not try any transfer of Fiat from them. To them I never had any problems, and I do think that any problems with that really depend
on the sending part. SEPA, correctly filled, is automatic and pratically fool proof. But of course there are banks that are not perfect.
I did that myself over the Internet and it worked perfectly for me.
For my part this case is closed. It caused me a lot of unneccesary concern, and it is apparent that BTC-24 is under staffed, and they should perhaps take aout a small
trading fee in order to employ some support.
