Question to players: what does really drive you crazy in an online casino?

Wakate

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Quote from: Sanitough on November 15, 2022, 04:49:55 PM

Quote from: lienfaye on November 06, 2022, 11:02:57 PM

Quote from: Chikito on November 06, 2022, 08:22:32 PM

Knowing the rules is an obligation, it's the same as; eating, drinking, and breathing.

Indeed. We don't want to be put in a situation because of our negligence to know their rules right? Thus it's a must for us to do our part before playing to avoid having inconvenience because if you already face a problem on their platform (and you're at fault), it's not an excuse that you don't know the rules.

Anyway, nowadays there are many casinos existing already, that means plenty of choices for gamblers to look for a casino that they prefer. As we know, some gamblers are still not fine to comply if there's a kyc requirement and this is a common issue.

Issues like KYC is never that big because in the long run, all centralized casinos will obviously require KYC to be compulsory, so there’s no escaping from it really. But when it comes to withdrawals, I think that will be a big issue especially if the company itself is neglecting your concern, and it takes long hours of waiting before your problem gets attended.

I see KYC as a tools to prevent customers from hackers that might to choose to take over another persons account. If their is no KYC to know whether it is the original person that is operating the account, this might lead to bigger loses to customers with bigger accusations to the casino. Because of this reasons many casinos do ask for little KYC to prevent this kind of senerio from happening. There are other things apart form this that could be customers not satisfied about what they get or experienced from a casino.

Silberman

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Quote from: Finestream on November 15, 2022, 04:44:22 PM

Quote from: Docnaster on November 02, 2022, 01:48:39 AM

Quote from: MainIbem on November 01, 2022, 07:47:30 AM

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

Waiting for that long will really drive us crazy where in fact, they don’t give us problems when depositing but when we withdraw funds, seems like they intend to create some problems because they didn’t want us to withdraw our funds. If they can’t solve a simple problem like that, then most likely they will not be reliable enough when certain high rollers end up winning such a huge amount. That will be a very big mess then.

This is something that also bothers me, it is easy for some people to dismiss this as something that is not really that important, however if a casino cannot deal with something simple and they need so much time to give you an answer then how are they doing to deal with a difficult situation when it happens? They will take weeks to resolve that issue and that is simply too long of a time to wait, especially if you happened to win a big amount at the casino, and even if things were to evolve in your favor I doubt many people will be interested in keep playing at a casino that took so much time to solve such an issue.

Sanitough

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Quote from: lienfaye on November 06, 2022, 11:02:57 PM

Quote from: Chikito on November 06, 2022, 08:22:32 PM

Knowing the rules is an obligation, it's the same as; eating, drinking, and breathing.

Indeed. We don't want to be put in a situation because of our negligence to know their rules right? Thus it's a must for us to do our part before playing to avoid having inconvenience because if you already face a problem on their platform (and you're at fault), it's not an excuse that you don't know the rules.

Anyway, nowadays there are many casinos existing already, that means plenty of choices for gamblers to look for a casino that they prefer. As we know, some gamblers are still not fine to comply if there's a kyc requirement and this is a common issue.

Issues like KYC is never that big because in the long run, all centralized casinos will obviously require KYC to be compulsory, so there’s no escaping from it really. But when it comes to withdrawals, I think that will be a big issue especially if the company itself is neglecting your concern, and it takes long hours of waiting before your problem gets attended.

Finestream

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Quote from: Docnaster on November 02, 2022, 01:48:39 AM

Quote from: MainIbem on November 01, 2022, 07:47:30 AM

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

Waiting for that long will really drive us crazy where in fact, they don’t give us problems when depositing but when we withdraw funds, seems like they intend to create some problems because they didn’t want us to withdraw our funds. If they can’t solve a simple problem like that, then most likely they will not be reliable enough when certain high rollers end up winning such a huge amount. That will be a very big mess then.

Agbe

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Quote from: Team_MegaPari on October 10, 2022, 08:31:07 AM

Hey guys. Casinos and its players often talk about juicy promos and giveaways but
today I'm thinking about what really annoys players when it comes to casino platforms...
For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visial appeal that first comes into your mind?
Share your opinions and we pick most crazy things about gambling in an online casino

Really it seen that big withdrawal is a problem casino gamblers are facing. They are denied to withdraw their wins even though when they have been asked to do KYC yet they cannot withdraw, there are some times that the casino company even block the account. Not really that is poor visual appearance but some casinos are deliberately doing it. All the casinos that are doing this are fraudulent casinos. When a gambler wins a bet or a game and the person could not meet up the demanded things in platform tell the person the things to do then if the person provide those things then pay the person.

worldofcoins

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Quote from: Team_MegaPari on October 10, 2022, 08:31:07 AM

Hey guys. Casinos and its players often talk about juicy promos and giveaways but
today I'm thinking about what really annoys players when it comes to casino platforms...
For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visial appeal that first comes into your mind?
Share your opinions and we pick most crazy things about gambling in an online casino

I agree that such wrong impressions can create negative thoughts regarding the casino.
But it's also up to us to have complete information and research on any casino before registering.

We must first confirm whether there are any existing issues with that particular site.
Then, based on the expert opinion and user experience, we can make a better choice and avoid such an issue.

swogerino

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Quote from: Blawpaw on November 14, 2022, 04:44:52 PM

The thing that bothers me the most is when Casinos have all sort of impositions for us to withdraw our money. I also do not like those promotions that they usually have that have thousands of requirements to meet before we can actually withdraw something.

I understand that Casinos need to protect against people who prey on promotions but they should at least make the process easier for a normal player to collect his winnings

The very casino you are promoting in your signature and also I am doing the same has some of the best promotions available which sometimes are not run directly by them and are run for example by the slot provider,like Pragmatic is doing,rewarding and sharing 100.000 dollars monthly to the players with the most points by playing selected games,this has no additional requirement,just climb the leaderboard and wait for the price to be shared,of course one needs a lot of time playing their games but their games are also famous for the huge wins they offer sometimes even in the base game.

For all other promotions,the ones who asks requirements by our side we are free to not join them and mind our own business.

Betwrong

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Quote from: Blawpaw on November 14, 2022, 04:44:52 PM

The thing that bothers me the most is when Casinos have all sort of impositions for us to withdraw our money. I also do not like those promotions that they usually have that have thousands of requirements to meet before we can actually withdraw something.

I understand that Casinos need to protect against people who prey on promotions but they should at least make the process easier for a normal player to collect his winnings

You can always choose to not participate in the promotions you don't like. I agree, sometimes it's not worth it, but the other times you can see some very good promos on the same platform. My theory regarding the ones we consider "bad" is that we happen to be very unlucky during our wagering. But don't forget that there are always people who win even more during wagering. Also, they enjoy playing anyway. So if they get nothing to withdraw from a promo, they still don't regret their participation.

Newlifebtc

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Quote from: ?? on ??

Quote from: dezoel on November 13, 2022, 02:40:34 PM

Quote from: Crypt0Gore on November 13, 2022, 09:07:02 AM

Here are my complains about online gambling websites and I am not happy about them.

1) There is no reimbursement when hacks takes place.
2) KYC is forced on users when they win big amount of money.
3) Try to add games that aren't all about getting lucky, add games that are about how skilful one is.

1) We rarely saw a platform who offer reimbursement so why will you expect one in a crypto casino? But crypto casinos are now rarely being hacked so don't worry.

2) Not all crypto casinos are like this but for you to be sure, you better be reading the terms and conditions of each casino that you are playing.

3) I am not sure if this one is a recommendation or you just hate games which are based on skills, but why? Does that mean you are not skill enough and you don't want to think hard? But fine because I sometimes don't like to think too much either. Gambling is supposed to be having fun anyway and not about stressing one self because we are already stressed the whole day from working.

The biggest mistake we do is we don't read terms and condition before signing a contract and that is the worse of all the mistake.
It always a good idea - to sit back and read what you are about to sign in relax mood so that you don't repent like I used to.

Many people next search mistake and research mistake is supposed to be corrected because some people don't read the tense and the condition of new platform before they carry on any action or any investment or project they want to do or bet they want to deposit in a particular platform so that is why when it goes wrong to them they will start lamenting and negatively why the instruction has already been given so I think what you said is one of the things that bring a setback or problem to wards investment

Blawpaw

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The thing that bothers me the most is when Casinos have all sort of impositions for us to withdraw our money. I also do not like those promotions that they usually have that have thousands of requirements to meet before we can actually withdraw something.

I understand that Casinos need to protect against people who prey on promotions but they should at least make the process easier for a normal player to collect his winnings

Captain Corporate

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Anything that is out of the usual could definitely turn me crazy if there isn't a response very quickly to it. It's a simple thing, I deposit my money, I pick a game, I gamble there, and if I win then I withdraw (which I usually don't even do and come back a day later to keep gambling) and then I keep redepositing and keep gambling. If there is a problem in any of these positions and something happens, then I end up going crazy about it because I am not even doing anything weird, it's the most common thing you could see in a casino. Usually its a dev problem, and it takes a long to fix it, I can understand that but keep me posted hourly in order to make me feel better about it, if you tell me "we will take a look at it" and don't respond for over 24 hours, that's just bad business.

ajiz138

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Quote from: Eureka_07 on November 10, 2022, 01:21:22 PM

Quote from: Team_MegaPari on October 10, 2022, 08:31:07 AM

Sometimes not having a demo play pisses me of Tongue

But it doesn't really matter a lot.
I would be annoyed if the casino will hold the funds without having any reason that makes sense. Luckily, I'm happy that I have no experience with that. All of my withdrawal requests are processed and confirmed within minutes, that one is a huge plus factor.
Giveaways, of course, codes, contests, etc.

Of course we will be annoyed that our funds are being held for no apparent reason but this usually happens to big wins but for normal wins like that we will not have this period especially without reason to hold funds in the account.
We chose a casino with an automatic and not manual withdrawal process this is a little boring if we have to wait a long time, because we are small gamblers so we won't feel any problems except for small things that can be solved via live chat.

Dunamisx

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Quote from: Eureka_07 on November 10, 2022, 01:21:22 PM

Sometimes not having a demo play pisses me of Tongue

But it doesn't really matter a lot.

Something like this is ok to experience because demo will help channel gamblers experience to the right expected way they would have wanted to, but most times this comes in forms of ads that can also be annoying whereby users may find the contents uninteresting.

Quote from: Eureka_07 on November 10, 2022, 01:21:22 PM

I would be annoyed if the casino will hold the funds without having any reason that makes sense.

Casinos don't normally denies gamblers access to their account except if the law is breached or been suspected for unusual acts, this is mostly the gamblers fault if you find out at the end.

bitcampaign

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slow withdrawals and have to send documents complete KYC, that's usually what many gamblers feel when they want to withdraw their money from casino sites, sometimes something easy is always made difficult really drives us crazy

khaled0111

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Quote from: Silberman on November 12, 2022, 05:46:49 PM

It is important that if at some point we do not have a clear understanding about a rule a casino has in place that we ask for clarification, as a great deal of the time many of the complains casinos receive are about a misunderstanding between what the players interpret a rule means and the way the casino actually applies the rule

In general, companies try to make their rules as clear as possible and avoid any terms that may cause confusion. But it's always recommended to contact the support and ask for clarification if you have any questions.
According to my experience, following common sense is more than enough to avoid getting banned. You don't even need to read all the ToS. For example, if the casino offer bonuses then you should not abuse it by creating multiple accounts.. If gambling is restricted in your country then you should not use a VPN to access the casino...

Baofeng

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Quote from: dezoel on November 13, 2022, 02:40:34 PM

Quote from: Crypt0Gore on November 13, 2022, 09:07:02 AM

Here are my complains about online gambling websites and I am not happy about them.

1) There is no reimbursement when hacks takes place.
2) KYC is forced on users when they win big amount of money.
3) Try to add games that aren't all about getting lucky, add games that are about how skilful one is.

1) We rarely saw a platform who offer reimbursement so why will you expect one in a crypto casino? But crypto casinos are now rarely being hacked so don't worry.

I was about to say this, yeah, we haven't heard casinos being hacked, maybe exploited or something specially in the early days.

Quote from: dezoel on November 13, 2022, 02:40:34 PM

2) Not all crypto casinos are like this but for you to be sure, you better be reading the terms and conditions of each casino that you are playing.

Case to case basis, although it seems that every services that will involved crypto now will have to pass certain KYC

Quote from: dezoel on November 13, 2022, 02:40:34 PM

3) I am not sure if this one is a recommendation or you just hate games which are based on skills, but why? Does that mean you are not skill enough and you don't want to think hard? But fine because I sometimes don't like to think too much either. Gambling is supposed to be having fun anyway and not about stressing one self because we are already stressed the whole day from working.

There are casinos that are also focus on skill base game like Poker. But definitely luck based games will take it over. Just like what we have seen in land base casinos. 70% of them have slot machines because that's where the money is coming from.

dezoel

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Quote from: Crypt0Gore on November 13, 2022, 09:07:02 AM

Here are my complains about online gambling websites and I am not happy about them.

1) There is no reimbursement when hacks takes place.
2) KYC is forced on users when they win big amount of money.
3) Try to add games that aren't all about getting lucky, add games that are about how skilful one is.

1) We rarely saw a platform who offer reimbursement so why will you expect one in a crypto casino? But crypto casinos are now rarely being hacked so don't worry.

2) Not all crypto casinos are like this but for you to be sure, you better be reading the terms and conditions of each casino that you are playing.

3) I am not sure if this one is a recommendation or you just hate games which are based on skills, but why? Does that mean you are not skill enough and you don't want to think hard? But fine because I sometimes don't like to think too much either. Gambling is supposed to be having fun anyway and not about stressing one self because we are already stressed the whole day from working.

ethereumhunter

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Quote from: Silberman on November 12, 2022, 05:46:49 PM

Quote from: ethereumhunter on November 10, 2022, 04:32:12 AM

Quote from: Plaguedeath on November 09, 2022, 09:29:58 PM

Quote from: ?? on ??

Casino rules seems to be always complicated to understand,. And this complicated rules makes gambler to always have problems at the end of everything. It will be nice if casino can make their rules very simple.

There's to much condition of how gamblers can abuse the casino, that's why they give a complete explanation about their rules and not in brief explanation. Because when they only give a generic rules, usually there's a different perception and this would make the problem in grey area where the casino isn't actually correct and the gambler isn't actually wrong.

The casino rules are not very complicated to understand. If you try to read and follow them, you should not encounter any problems. And yes, the casinos give a full explanation of their rules and if you feel unclear about the rules, you can email customer service or even use live chat with one of the support teams to understand them well. Both casinos and gamblers have different understandings and since we want to gamble at that casino, we should try to understand the rules because that is their business and we want to be there and follow the rules.

It is important that if at some point we do not have a clear understanding about a rule a casino has in place that we ask for clarification, as a great deal of the time many of the complains casinos receive are about a misunderstanding between what the players interpret a rule means and the way the casino actually applies the rule, if more gamblers did this I think a great deal of the complains against the casinos will disappear almost instantaneously.

Yes, you are right. Thus, we will not be in trouble as long as we play gambling. The rules in the casino are sometimes confusing, especially if we don't seek further information from the casino representative or use or otherwise. And most of it is about misunderstandings between the players. But I'm sure a reputable casino will explain the rules to players who don't understand certain points in more detail. This is where we have to actively ask about things we don't understand so there will be no problems later.

Woodie

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Quote from: Crypt0Gore on November 13, 2022, 09:07:02 AM

Here are my complains about online gambling websites and I am not happy about them.

1) There is no reimbursement when hacks takes place.
2) KYC is forced on users when they win big amount of money.
3) Try to add games that aren't all about getting lucky, add games that are about how skilful one is.

This looks very familiar to some of the hurdles I have gone through with some of these bookies and casinos out there. But being more sports aligned I hate it when the bookies take several hours to payout a ticket which I feel is mearnt to frustrate the player so as to make the player play with emotions. Other factors that drive me crazy is not asking for kyc when depositing funds but when time to withdraw funds comes you are made to go through the process of KYC... honestly this is some kind of blackmail which is a bad practice done by most of these casinos/sportsbooks.

Crypt0Gore

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Here are my complains about online gambling websites and I am not happy about them.

1) There is no reimbursement when hacks takes place.
2) KYC is forced on users when they win big amount of money.
3) Try to add games that aren't all about getting lucky, add games that are about how skilful one is.

Topic: Question to players: what does really drive you crazy in an online casino? (Read 1399 times)