Topic: Question to players: what does really drive you crazy in an online casino? - page 2. (Read 1399 times)

It is important that if at some point we do not have a clear understanding about a rule a casino has in place that we ask for clarification, as a great deal of the time many of the complains casinos receive are about a misunderstanding between what the players interpret a rule means and the way the casino actually applies the rule, if more gamblers did this I think a great deal of the complains against the casinos will disappear almost instantaneously.

This is why we are here to drop some experience about some certain casinos which would always refuse to pay customers there funds. There many things that do annoyed me about some crypto casino which is an attempt to scam. It is really painful to play a games and make winnings and finally the  casino decided not to pay. This is where many things goes wrong because this will alway tarnish the image of the casino and other gamblers that might be using the casino for long might be scared of keep their funds to avoid been scammed.

You have good luck, I have had to go through that bad moment, and it is something that is very stressful, I do not wish it on anyone, while you are with the support they assure you that in 24 hours they will solve you, 24 hours pass and nothing happens, that's very annoying, that happened to me only 1 time and I don't want it to happen to me again, but that happened through a casino that was new, with casinos that are of very high reputation things like that don't happen, quite the opposite , are casinos that ensure all transactions for their players. The professionalism of a site can be measured in this way and that is what I like about gambling, I would like to have a lot of money to play big, just like the whales do.

Sometimes not having a demo play pisses me of   But it doesn't really matter a lot.
I would be annoyed if the casino will hold the funds without having any reason that makes sense. Luckily, I'm happy that I have no experience with that. All of my withdrawal requests are processed and confirmed within minutes, that one is a huge plus factor.
Giveaways, of course, codes, contests, etc.

Meet a stupid player in my tables.

If you playing "Blackjack" at least everyone are gonna to play with other people, while you're playing on public table not private. The most things made me mad while some stupid user who don't really know "Basic Strategy" of Blackjack.

Example:
Dealer : 4-6
Then some random dude, hitting 12/13 or maybe higher number while we all know is a stand-due dealer has a bust card. The dealer should getting busted, but since that player hitting and getting the high card make the dealer win.

Another things, dealer have 10 but this player stand on 13,14,15 or 16.

There are a lot of issues that drive me crazy with an online casino like

1) Lagging: It is common in new websites and apps and is a big no for me. I simply exhaust the added funds and say goodbye to such a casino. When you are playing on a reputed and aged casino, you can be sure that this problem will not occur. To enjoy different types of games in an online casino, it is important to have a pleasant experience first without any interruptions.

2) Delay in withdrawals: Some exchanges cause delay in withdrawal giving different types of excuses as their reason. Like some exchanges will ask for KYC even for small amount withdrawal which is completely unnecessary. These type of exchanges do not succeed in long run as people post their negative reviews against them online.

The casino rules are not very complicated to understand. If you try to read and follow them, you should not encounter any problems. And yes, the casinos give a full explanation of their rules and if you feel unclear about the rules, you can email customer service or even use live chat with one of the support teams to understand them well. Both casinos and gamblers have different understandings and since we want to gamble at that casino, we should try to understand the rules because that is their business and we want to be there and follow the rules.

I agree that this is would be much better if there's a poll for this kind of topic being discussed. Personally, I don't think there is something that really drive me crazy in an online casino as my goal is to only have fun gambling instead of wanting to win huge amount or decent amount. I am sure you know that gambling in gambling sites such as casino is about luck which is if you are lucky then you won if you are not lucky then you always lose which is what happen most to gamblers though you can say what about those who won very huge amount, well they are the ones I said who are very lucky to be able to win that kind of amount.

That's exactly what it is.  I think, in fact, everyone is infuriated by bot answers in any use case for sappors.  And when it comes to some kind of failure in the course of gambling, especially if you have a lucky streak and you yourself guess about it.  That's when the bot-answers definitely infuriate extremely much.  And a person can even start feverishly clicking all the questions from the bot. 
And it can even end with "beating dishes in the kitchen"

There's to much condition of how gamblers can abuse the casino, that's why they give a complete explanation about their rules and not in brief explanation. Because when they only give a generic rules, usually there's a different perception and this would make the problem in grey area where the casino isn't actually correct and the gambler isn't actually wrong.

Usually this kind happen on live support, you should contact them on their email, if you still receive bot replied on your mail, this mean there's no representative on that's casino.

Well, I understand you perfectly, as a player you are so involved in your games at that moment, and you have a problem as it is, it is obvious that anyone will be very upset, but this serves so that all the casinos come here and They manage to see the suggestions that all players like in order to improve the attention in their casino, something like that bothers me too, as well as it bothers me when one goes to make a withdrawal and they say that it is a manual withdrawal, of course This is not the case with the most trusted and reputable casinos, somehow they have all those things out of the way and offer the best support and everything.


Well, it should be noted that when a casino has bots to provide support, it is something in very bad taste, especially when after that bad experience one has to send an email and wait until they read it and give a response, I think that is something very annoying. , I admire casinos that are like bitcasino.io,. stake.com that 24 hours a day there are service agents who are willing to help and they are 1005 human, and if they don't know something they can quickly escalate to the corresponding instance to be able to issue a judgment on the problem, I think that's what it's all about, if all the Casino did that, I think the competition would be much tougher.

The use of bots is not bad, although there is something that could also be very annoying and that in games it is infested with bots in a chat, that is something that bothers me and usually happens, bots that act like humans.

I will admit that I dislike this very much not only in casinos but in many other business too, while a bot can indeed solve the majority of the most common issues a customer may be facing, there are also many instances in which you need the help of a human, so having to go through the bot at first can be a very infuriating experience, and if you have to do this several times before you can contact a human then by the point that you can do so it is understandable that you are going to be tired already of explaining the same problem over and over again.

That's what I think too. I'm surprised this sentence wasn't criticized more here. It's only the animation, like you rightly said, what needs to be finished. Your big win is not going anywhere, it's yours.

I remember once my computer crashed  when I was playing slots, and right after that I was distracted by something, and then when I turned my comp on again, I forgot about the slot game. And only on the next day, when I started playing the same slot I saw the animation that should be there when clisked "SPIN" many hours ago.

Having an automated robot reply system is kinda annoying to be sincere because when you need a solution onna particular aspect with gambling that requires a prompt response then comes a bot replying you with an inaccurate and twisting kind of response that is not on point, just as you've said it, they could actually take good advantage of those beautiful time by employing customer service representative to admit to gamblers request than playing intelligent with a bot response.

Exactly. Reading the ToS and making sure to understand your rights and duties is necessary if you want to avoid getting in trouble with the service provider (casinos in this case). As they say "ignorance of the law is not an excuse", but honestly speaking: how many gamblers does actually read the ToS?
Personally I focus only on parts related to kyc policies and restricted jurisdictions.

Reading the rules and regulations may seems to be most annoying or boring thing, a gambler faces in an online gambling casino. However it is equally important to read the rules so avoid any unexpected thing or surprise in the future from the casino. Most of the time we dispute with casino and later found out it was already mentioned in terms and services.


At which casino do you play where the withdrawals are delayed? There are many trusted casinos where you will get instant withdrawals.
I think if delayed withdrawals are a major problem for you, better change the casino. However, before playing at any other casino you need to see the reviews and what they say about withdrawals.

Most people don't read the rules or ToS that exist in every casino, making many break them unintentionally. Those who accidentally broke the rules tried to complain to the customer support team and after being explained, they still didn't want to understand why they were at fault themselves.

That's why we try to always follow every rule in every casino so we can find out which casino we can use well. If we can do that, we can avoid the problems driving us crazy after gambling in that casino.

I have experienced a lot of these things in casinos, although I am not so new in this area I see casinos in a very astute way, not all casinos I clarify, they are branded as new and try to capitalize on the money from the deposits of others players, and when they can't control some vulnerabilities, that's when problems arise and many problems are due to the fact that the money coming in is not equal to the money going out, it happens that the money going out is greater than the money coming in and since they don't have a way to compensate, they have what to do and say that the withdrawals are stopped for the moment with a problem on the platform, they always look for some excuses, and there it becomes a scam.

bet rejection.
I often get annoyed at gambling when placing big bets and the winnings are clear but are rejected by the gambling platform. several times I have experienced such an incident and sometimes it makes me upset and leave for a while from gambling.


actually for longer withdrawal issues for me it is not a distraction while gambling for me. because the withdrawal process depends on how many queues at that time and sometimes when the transaction is busy it will definitely take longer. I totally understand that and it won't be a problem for me.
For visual appeal, there are now many gambling platforms that have good and attractive visual appeal. so many gamblers feel at home living there. and that's not a problem either

Ignorance of rules or ToS of any gambling platform isn't an excuse in any way so it's a must to know them to avoid breaking or violating them. The casino will not be held responsible if the gamblers or users will be violating their rules no matter how much it inconveniences them.

Yes, various trusted casinos are already available out there and it's our responsibility to know which platform suits us most whether it be on the rules or the overall service they provide to avoid any nuisance later on.