Topic: Question to players: what does really drive you crazy in an online casino? - page 5. (Read 1385 times)

If you really don't, you can complain to customer service or at the casino's ANN. And if you play at a reputable casino, they will pay attention to your complaint and forward it to the customer complaint department for checking. And if indeed you really do not abuse, they will definitely allow the withdrawal of winnings and apologize to you and maybe they will compensate you as a form of their apology. This is why you should choose a reputable casino so that if you encounter a problem, they will immediately help you and solve it.

That’s a good topic on which we should give our honest opinions. For me everything at one place and fairness of the game comes first. If a game provided by the casino is not fair, then definitely it’s a bad casino and it really annoys me a lot. Moreover unnecessary KYC, long withdrawal and buggy interface are also other issues for which i like to avoid many gambling sites. In case of Sports betting I have seen many sportsbook limit players max betting amount. This annoys me the most.

So much issues about withdrawals over the years and the support communication , if the site can prove this better then surely they will gather/lure more bitcointalk members to gamble as we have been taking this serious matter for many years.
I myself already experienced that situation so if I were to decide?  i will choose old gambling sites that had already proven their trustworthiness .
so the pressure to new casino sites are on and that is to prove them good to be chosen .

Of course everyone will be concerned about withdrawals, because that's the main goal of all players, if it can't run smoothly, then all will not be pleasant enough.

I can imagine these kind of scenarios especially that I myself have experienced it on a few casinos out here on the forum. It's kinda irritating especially when you don't even reach those necessary limit that they set for someone to be requested for KYC. Most of the time, long withdrawal is associated with random KYC and after waiting for a long time for your withdrawal, they'll notify you that it will not proceed without doing the KYC.
 
I understand your frustration on this one however I think the reason why casinos only require KYC when a player win and not when they lose is because that they only do KYC when needed. Imagine being notified for KYC after a huge loss. Anyways, I think the casino is not fully at fault here especially if it's on the ToS.
What's wrong is when they indicated that you can play and withdraw without KYC for a certain amount only however they still request KYC even if you don't reach that limit.

So your title means crazy, the negative way and not crazy because you want the thing badly. Of course a long delayed withdrawal is annoying and it's a big issue to most of us because we are dealing about cryptos here and what if that crypto dump hard before it arrives in our wallet? That would have cause us to rage even more.

It can also cause a worry and we can think that we lose our coins because we entered a wrong address but in order to be sure I just track the transaction in block explorers. The second or it can also be a main thing for some would be KYC as I often heard this anywhere but I see that you already implement it in the site that you built. So are you planning to remove it now?

Random KYC and long withdrawal times are the most disgusting stuff I can imagine.

Some casinos do KYC especially when a player wins. They don't care as long as you are losing but when you win, boom, a wild KYC appears. If you don't want to share your passport with a bunch of stragers then, boom, you are out of luck, the casino can freely seize your money and you can't do shit because it is in their T.O.S. and you should have read it before you decided to play there.

Any centralized crypto gambling will ask for KYC to comply with the government regulation.  Aside from that I haven't read any terms of service or terms of condition that promised anonymity between the gambling platform and player.  If anonymity is to be consider I think this is about the player and other players.  Reputable Casino will alway secure the privacy of their players and won't leak any information unless the platform is hacked.


This is the sad part of other gambling platform that uses suspicion of system abuse and asking people for KYC to find fault and deny players of his winnings and or confiscate his funds.  We have seen several cases like these here in the forum.


There is probable reason why a gambling platform is asking for the source of fund.  It is actually a rare case where gambling platform requires its player to conduct a higher level of KYC and it is most probably connected to irregular movement  of fund before it is deposits in the platform.  In this cases it is highly probable that someone has informed the casino that the funds come from shady activities.

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It is indeed troublesome to a player if the crypto casino which suppose to be KYC free to ask for KYC verification.  But in some cases there is pros in providing KYC such as when there is a dispute on the ownership of the account, account is hacked together with the email, accidentally deleted the 2fa apps, in short, verified users can easily regain their account since they are already identified by the gambling platform through KYC procedure.

Yes, KYC is the most unwanted thing which any gambler wants. For me, I have just made up my mind that without KYC we cannot do online gambling so if you want to gamble, you need to do the KYC. As a precaution to safeguard your information you can do KYC and play only at trusted casinos. This will make your peace of mind that your KYC information will not be misused by gambling authorities.

KYC is the worst thing about crypto gambling sites since it completely goes against anonymous gambling that they promise.

Asking KYC when they find something suspicious etc makes sense since these are valid reasons, but some sites provide these excuses when there is actually nothing shady going on in order to try and make the gambler use his/her winnings.

Also, some sites request KYC for crappy reasons like source of funds etc which is messed up if you think about it. This is the craziest part of crypto gambling sites in my opinion.

When this type of thing happens it is better to get away from the casino, because it is obvious that they will not pay it, but if it is the case that you have to claim or have to send multiple messages to see what response they can have, this is something that can be taken as one of the platforms that we should never enter, if the site that is applied that is here within the forum you have to follow the regular channels, one is to first write to the support, then come and write to the main ann thread and if there is no response It should climb right here in Reputation, I would do something like that, and I think there is no need to go to the reputation thread, no casino likes to be bad here.

The two worst things is in order of hating on it like crazy:

1. Getting asked for KYC when withdrawing winnings or some other nonsense stalling strategy which the online gambling casino is using in hopes that your money will be forfeited to them.

2. Bad user experience design. I absolutely hate it when the user experience is made as if by a toddler. Nobody knows which button does what and where you have to figure out everything as if learning a new language. And if they make the entire graphical design so awful it actually drys out your eyes in seconds just by looking at their site.

There are other things I would want to rant about, but those two things are the worst. At least for me.

The design at first glance becomes the main thing in a casino for those that haven't tried them. But when someone starts to gamble, the design becomes the last priority.

And the first priority and most important thing is about how quick the withdrawals are. It becomes more annoying when a gambler experiences delay in withdrawal and the admins and supports are not that communicative.

What can really drive you crazy is the actions of casino administrators, which arise completely unexpectedly for you and complicate your game so that you want to spit and not communicate with them anymore. 

For example, you won at the casino and were going to withdraw the winnings to your account.  And you receive a requirement to pass KYC, which you did not do when you started using the casino.  And they never even thought about such nuances.  But you were allowed to play and even an account was opened.  And everything was fine. 
These are the "gifts" of course infuriates the most.  You can say crazy.  And you are also furious because you have to go through KYC, communicate with support, and stressfully.  And you basically need to remain anonymous, there can be many reasons for this. 
And there is still a chance not to receive your winnings at all, otherwise you can even lose your deposit.

Pretty sure I do not want to wait long when I want to withdraw my own money. I expect my withdrawals to be just as fast as when I deposited my funds in a casino to make it fair. Second is the very slow response from customer support. Nobody wants to wait for hours for our questions, concerns, and issues to get answered and resolved. I applied for a fast internet connection because I am also annoyed to see pages and websites I am browsing load for 30 seconds to a minute. So this is also the same when I am in an online casino, I want it to be fast too. The last one is probably a bad interface, I like staying in a sleek and cool-looking casino because it also sets my mood.

There is one thing that drives me crazy not only in online casinos, but on every web page where you need to have an account. I just cant stand when I get logged out. Because sometimes I forget to add an email/login/pass to a notepad and then I took hours to get back. I like to stay online, and I dont use autofill browser option. As I am impatient, I dont like waste time opening notepad, finding page, typing login and pass. I like to open page and enjoy gambling.

One major frustrating thing about casinos, is the fact that most of them lure you to their sites with the claims of no KYC but later start demanding for KYC maybe on a huge withdrawal which is very annoying. I prefer to do my KYC before depositing or carrying out any task on the platform so as to be sure and certain of what I'm doing rather than being lured.

Withdrawal delay is another annoying thing about casinos and I have also noticed that, this issues don't really affect depositing on the platform but mostly on withdrawals especially on huge withdrawals.

Network issue is another issues with online casino esoey in my country because most of this online casinos require heavy networks and most times one might miss the right time to play a game and end up missing that opportunity.

Waiting more then an hour for a wd would aggravate the hell outta me. That's why I usually like to play on the more popular well known platforms such as Stake or bustadice. If a casino is going to try to cater to multiple players, they should have their shit together enough to have proper wd times.

It drives me crazy when I go to withdraw those winning rewards after gambling properly and then the platform asks me for KYC to withdraw those funds. This is really annoying and when something like this happens it becomes very difficult to control self anger

The one that ranks high is always the withdrawal issue, you have won a big amount it's not every day that you get to win a big amount sometimes it takes months before you win a big amount, and it will drive you crazy when they ask you a lot of things and keeps delaying your withdrawal, we have so many cases, where out of disappointment players have to resort to opening a scam accusation.
Lack of good support or delay in answering your issues is also a big concern and will drive you crazy if you cannot get answers from your concern, especially when its about account and withdrawals.