Anyone sent a formal complaint here yet?
Compensation for fraudulent sellers can be as high as 3x the value of the item. Start there. Consumer advocates can be called in to help you with the processing of your complaint.
http://www.saic.gov.cn/english/LawsRegulations/Laws/200602/t20060227_55251.html
Code:
Contents
Chapter I General Provisions
Chapter II Rights of Consumers
Chapter III Obligations of Businees Operators
Chapter IV Protection of the Legitimate Rights and Interests of Consumers by the State
Chapter V Consumer Organizations
Chapter VI Settlement of Disputes
Chapter VII Legal Responsibility
Chapter VIII Supplementary Provisions
Chapter I General Provisions
Article 1
The present Law is formulated for the protection of the legitimate rights and interests of
consumers, maintenance of the socio-economic order and promotion of the healthy development of
socialist market economy.
Article 2
The rights and interests of consumers in purchasing and using commodities or receiving
services for daily consumption shall be under the protection of the present Law, or under the
protection of other relevant laws and regulations in absence of stipulations in this Law.
Article 3
Business operators shall, in their supply of commodities produced and sold by them or
services to consumers, abide by the present Law, or abide by other relevant laws and regulations
in absence of stipulations in the present law.
Article 4
In transactions between business operators and consumers a principle of voluntariness,
equality, fairness, honesty and credibility shall be followed.
Article 5
The State shall protect the legitimate rights and interests of consumers from infringement.
The State shall adopt measures to safeguard consumers' exercise of their rights in accordance
with the law and to maintain the legitimate rights and interests of consumers.
Article 6
It is the common responsibility of the whole society to protect the legitimate rights and
interests of consumers.
The State shall encourage and support all organizations and individuals to exercise social
supervision over acts infringing upon consumer rights and interests.
Mass media shall conduct propaganda defending the legitimate rights and interests of
consumers and, through public opinion, exercise supervision over acts infringing upon the
legitimate rights and interests of consumers.
