Topic: Re: Coinbase Warning !!! (Revisited, Somewhat Resolved) (Read 16483 times)

its been one month i cant get 6 coins out of my account. Coinbase claims there is bug with my account they cant fix. They keep giving me run around how they dont have enough help or whatever they say I dont care. Very stupid organisation. Have no choice but to complain to higher instances.

I've done a small amount of business with coinbase without any problems so far.  I've seen a few others complaints in various threads, and it seems like they need to improve their customer support a bit.

been going on for 10 days now. CANT GET coins out of account. Olaf replied over a week ago, there was issue with blockchain than should be fixed it was 10 days ago, still nothing. Something to consider when opening account with coinbase.

used coinbase for a month, spotless, very quick buy and sell. But last 2 weeks my sell orders get canceled. I'am able to sell and see in history when usd will show up in my account but after few hours sell order dissapears and i get coins back. They claim they cant synchronize with blockchain.
I could be wrong but when i sell to coinbase they have to resell it.. right? If they can resell it what happens? they cancel order.

Ive used coinbase for about 3 months without any issues. weird lol. ive put around 3,000 USD through my account to lol

Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums and chat, contact the founders on Twitter, LinkedIn, and Facebook, and file a complaint with the government. 

What a company. Now hopefully I am able to successfully transfer the coins out (doubtful).
 

Coinbase has forced me to file a complaint against them with the SEC. The $679 they owe me never showed up in my bank account and they have been completely unresponsive to my inquiries. I advise anyone reading this not to do business with them.  

I will never understand people who go to a public forum to air their complaints before contacting the person/company they are having issues with...

To be fair to coinbase.  They did finally straighten out my order and sent me my order

totally screwed me too.  I bought 6 bitcoins they deducted the money from my bank account right away.  8 days later when I was supposed to get them i get an email that they cancelled my order:

On Jul 5, 2013 you purchased 6.00 BTC via bank transfer for $419.99.

Unfortunately, we have decided to cancel this order because it appears to be high risk. We do not send out any bitcoins on high risk transactions, and you will receive a refund to your bank account in 3-4 business days.

Of course they had gone way up in price which was the whole reason I bought when I did.  I had made a transaction for 1 bitcoin in the past and it went through no problems.

I finally got a reply after many emails:
 
Olaf replied:
Hi,

I'm sorry for the trouble! I can appreciate how frustrating that must be. I've whitelisted your account - this means your transactions will no longer be flagged as high risk. You shouldn't have any problems going forward - let me know if you want me to push through the cancelled transaction at the original exchange rate.

Again, my apologies for any undue stress this has caused you!

So I immediately replied YES, push through the transaction at the original exchange rate and do not refund my $ to my bank account I want my 6 bitcoins. 
Never heard back, have written emails everyday asking the status and when will i receive my bitcoins...in the mean time they refunded my $419.99 back to my banking account.

VERY UNSCRUPULOUS BIZ...I am still waiting on a reply from the the last one from Olaf days ago.  I sure hope they honor their word and "push through" my cancelled order at the original exchange rate...otherwise...These guys are just complete scammers

I've had no problems with them cancelling my purchases except for one incident back in February.

Now in the last 24 hours I've had two purchases cancelled, one initiated on the 4th and another from the 8th. The average purchase price for those two buys was $80.01, and at the time of cancellation the price they were quoting for buys was in the mid-$90s.

Agree.  I planned to sell just now through my coinbase account, but the funds won's get credited to my
bank account until FRIDAY JUNE 7?

WTF?

here is there phone number 415-843-1515 had to call them myself and i get the same crappy answer sorry our fault and thats it. They sounded like they didnt care or try to offer any compensation for the lost time of not having my money credited to my account 89 days just for $75 i will never use them again its bad enough having to wait a week to transfer btc to usd.

UPDATE: Like others reported here, I emailed them and got them to reverse the cancellation... and I got my bitcoin!

My April 19th order for 2 BTC was supposed to deliver today but checking on status by logging in I now find it cancelled. Never got an email from this about cancelling my order. No reason yet. I emailed them and awaiting an answer. This is first transaction after being verified.

Just wanted to update that Coinbase made everything right and I too got the "whitelisted" email. Coinbase is A+

I had a transaction cancelled today after waiting the 4 business days for funds to clear.

Strange thing is I have had several successful transaction with Coinbase both buying and selling, so why would an account with several successful transactions be deemed "Risky" all of a sudden? Might the fact that the BTC value had increased since the time of my order have anything to do with it?

It shouldn't take till the last minute to decide the transaction is "risky"

They have had the wrong account balance for me for several days.

They have deducted coins from my account, but never sent the transaction.

I don't know they are a scam, but they are at least incompetent. I'm hoping the coins show up soon.

I had some trouble authentication a coinbase account and was not willing to jump through the hoops if you will. I was interested in using one of their widgets on my blog and all the information they required for receiving payment or cashing out just seemed sketchy from the beginning so I stayed away. One trading site we like a lot is Vircurex: https://.com/welcome/index?referral_id=965-5327

Good Luck!

Fuck no, this is the internet. I reject your reality and substitute my own.