I'm from Lithuanian and it's not a blacklist country.
Better ask them if the place where you live is not on their blacklisted countries that is why you are ask to perform a KYC. If the country your in or you live in is one of the country that is on their blacklist then it's your fault for gambling in their site even if you know that your country is on the list. If the country your in is not on the list then completing the KYC should not be a problem to process your withdrawal if you did request a withdrawal of your funds.
Topic: RECEIVED! - page 2. (Read 402 times)
I'm from Lithuanian and it's not a blacklist country.
Better ask them if the place where you live is not on their blacklisted countries that is why you are ask to perform a KYC. If the country your in or you live in is one of the country that is on their blacklist then it's your fault for gambling in their site even if you know that your country is on the list. If the country your in is not on the list then completing the KYC should not be a problem to process your withdrawal if you did request a withdrawal of your funds.
Sveiki haha, hope all goes well for u and you can receive ur winnings. Good luck!
Quote from: naira on Today at 05:49:15 PM
Let's take a look at the screenshot you provided:
https://i.ibb.co/kS2JVxf/image.png
It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language
https://i.ibb.co/717WQXw/image.png
then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.
https://i.ibb.co/LPJscfW/image.png
I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.
I can confirm it's Lithuanian!
I live close.
Quote from: naira on Today at 05:49:15 PM
Let's take a look at the screenshot you provided:
https://i.ibb.co/kS2JVxf/image.png
It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language
https://i.ibb.co/717WQXw/image.png
then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.
https://i.ibb.co/LPJscfW/image.png
I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.
I can confirm it's Lithuanian!
I live close.
I'm from Lithuanian and it's not a blacklist country.
Let's take a look at the screenshot you provided:
It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language
then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.
I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.
It's quite interesting that the language you use in the email application is in Swahili, I looked it up on google translate detection. Based on the Swahili Wikipedia which is used in several areas in sub-Shara Africa https://en.wikipedia.org/wiki/Swahili_language
then matched with https://duelbits.com/tos there are several country names that are included in the Blacklisted Territories including Uganda. While Uganda is also a country that uses the Swahili language.
I'm not accusing you of being in the Blacklisted Territories. Only match the text that is listed in the email view that you provide.
The OP is too panicked, duelbits can't possibly do that because we know everything will be fine as long as the OP stays patient and waits, do what the team asks don't be too prejudiced for me duelbits will still be safe for you because it's not a scam like you mentioned it.
I think this problem will be solved as long as the OP sends the best document, don't make more noise because duelbits support already knows with the system how the document you have provided.
I think this problem will be solved as long as the OP sends the best document, don't make more noise because duelbits support already knows with the system how the document you have provided.
I am not against the KYC procedure, but please assess my situation. Duelbits KYC system is not working normally, my photo quality is very good, I try confirm documents N times, but still same disable.
I try sent documents to email, I don't get reply from support. I try chat with livechat, same dont get reply?
How can I confirm KYC if the system is down? I send to email, you not accept..
I try sent documents to email, I don't get reply from support. I try chat with livechat, same dont get reply?
How can I confirm KYC if the system is down? I send to email, you not accept..
If the system is down, it means that the support you submitted is still in the queue, because you are not the only one sending support. This will take some time, so my advice is to be patient and not panic. Because after all, we know Duelbits, they are the most trusted casino. Please be patient, I believe sending your support via email is still in the queue. Sit quietly and you will surely find a solution.
From the screenshots, the up posted of discussion he hard with support and I can tell you that you are still on track all you need to do is to exercise patience with the support give them some time to get you verified since you already sent your documents to support via email. Most businesses are still on holiday and trying to reopen the year so activities have not been picked.
If you think that duelbits scammed you then show the evidence or proof that they scammed you and create a thread in scam accusation in the correct board as mentioned im above post. That way you'll help other gamblers to stay away from that site if your accusation is true or proven. As what I can see in the images, it is not a scam scheme but a process where they ask you to complete a KYC and you have to send the best quality as it can be that is why they ask you to take the photo with a better lighting to make it more clearer.
see from the screenshot of your conversation with customer service. it's clear that you don't do KYC as in their TOS, it's your right not to do it but it's their right not to process your withdrawal.
I believe there is an option to tip your balance in duelbits. If you have a verified friend, use their help to cashout.
this is the best option that can be taken, of course it must be a trusted one.
I am not against the KYC procedure, but please assess my situation. Duelbits KYC system is not working normally, my photo quality is very good, I try confirm documents N times, but still same disable.
I try sent documents to email, I don't get reply from support. I try chat with livechat, same dont get reply?
How can I confirm KYC if the system is down? I send to email, you not accept..
I try sent documents to email, I don't get reply from support. I try chat with livechat, same dont get reply?
How can I confirm KYC if the system is down? I send to email, you not accept..
I have a very strong impression that this thread with these accounts was created to injure the image of DUELBITS.COM.
Note that the main thing is to keep this thread as active as possible, making [SCAM ALERT] DUELBITS.COM STOLE MY 8000 USDt !! very visible in the main thread all the time.
In my opinion, such threads should be immediately transferred to the "reputation" section
Note that the main thing is to keep this thread as active as possible, making [SCAM ALERT] DUELBITS.COM STOLE MY 8000 USDt !! very visible in the main thread all the time.
In my opinion, such threads should be immediately transferred to the "reputation" section
One sentence for you "It's too early to say that our casino is a Scam casino. Well, let's start from the beginning of the case that seems to make you worry about losing your funds or your funds not being withheld.
Just because the KYC process is rejected doesn't mean the casino won't allow your account to be opened, but the data you provide may not meet the terms and conditions. It could be that your photo is not very clear, it could be that you enter incomplete personal data. Please don't pretend to be a gambler who has lived in a casino for years. When there is a problem like this because you did not read the casino rules carefully, it means you have entered into an area that you are not familiar with.
Don't like KYC? So right from the start, you look for a casino that doesn't enforce this procedure. Duelbits party holds your funds because the balance deposited is large, and for the sake of your safety and convenience, your bet is bigger, please follow the procedures that have been set.
Don't accuse a scam just yet, because if your scam funds are lost without any reason, your deposit won't be processed and you won't be able to get service. Even though they provide instructions and services, it means that you are asked to complete what the casino has specified in the FAQ.
Just because the KYC process is rejected doesn't mean the casino won't allow your account to be opened, but the data you provide may not meet the terms and conditions. It could be that your photo is not very clear, it could be that you enter incomplete personal data. Please don't pretend to be a gambler who has lived in a casino for years. When there is a problem like this because you did not read the casino rules carefully, it means you have entered into an area that you are not familiar with.
Don't like KYC? So right from the start, you look for a casino that doesn't enforce this procedure. Duelbits party holds your funds because the balance deposited is large, and for the sake of your safety and convenience, your bet is bigger, please follow the procedures that have been set.
Don't accuse a scam just yet, because if your scam funds are lost without any reason, your deposit won't be processed and you won't be able to get service. Even though they provide instructions and services, it means that you are asked to complete what the casino has specified in the FAQ.
Quote
For Cash Deposits and Cash Withdrawals
The objective of the AML Policy: We seek to offer the highest security to all of Our Users and Customers on Duelbits for that an Account verification is done to ensure the identity of Our Customers.
The reason behind this is to prove the details of the person registered are correct and the deposited values are not stolen or being used by someone else, which is to create the general framework for the fight against all kinds of Money Laundering. We also take into consideration that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.
Duelbits also puts reasonable measures in place to control, limit, and avoid Money Laundering risk, including dedicating the appropriate means. Liquid Gaming N.V.s goals are to ensure there is no Money Laundering done via their gambling Services.
Duelbits is committed to high standards of Anti-Money Laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its Services for Money Laundering purposes. Liquid Gaming N.V. also takes additional safety measures, especially when accepting any cryptocurrencies or objects of value.
The first step of verification is an electronic KYC (Know Your Customer) check, must be done before any Withdrawal is possible. duelbits.com is not responsible for any delays in withdrawal created by the KYC checks.
After a user deposits funds to Duelbits using any depositing option provided by the company, except CS:Go Skins, there is a minimum percentage of the amount that must be wagered until a withdrawal for the said funds is requested, otherwise the company reserves the right to ask for any additional KYC documentation and freeze the user's funds until the KYC requirement is fulfilled.
If the funds are illegally gained, the company reserves the right to hold any User's funds including CS:GO Skins.
For certain investment amounts, further verification would need to be carried out.
The objective of the AML Policy: We seek to offer the highest security to all of Our Users and Customers on Duelbits for that an Account verification is done to ensure the identity of Our Customers.
The reason behind this is to prove the details of the person registered are correct and the deposited values are not stolen or being used by someone else, which is to create the general framework for the fight against all kinds of Money Laundering. We also take into consideration that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.
Duelbits also puts reasonable measures in place to control, limit, and avoid Money Laundering risk, including dedicating the appropriate means. Liquid Gaming N.V.s goals are to ensure there is no Money Laundering done via their gambling Services.
Duelbits is committed to high standards of Anti-Money Laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its Services for Money Laundering purposes. Liquid Gaming N.V. also takes additional safety measures, especially when accepting any cryptocurrencies or objects of value.
The first step of verification is an electronic KYC (Know Your Customer) check, must be done before any Withdrawal is possible. duelbits.com is not responsible for any delays in withdrawal created by the KYC checks.
After a user deposits funds to Duelbits using any depositing option provided by the company, except CS:Go Skins, there is a minimum percentage of the amount that must be wagered until a withdrawal for the said funds is requested, otherwise the company reserves the right to ask for any additional KYC documentation and freeze the user's funds until the KYC requirement is fulfilled.
If the funds are illegally gained, the company reserves the right to hold any User's funds including CS:GO Skins.
For certain investment amounts, further verification would need to be carried out.
Here is my first post on forum.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
What is your motive here you just sign up here just now made two posts on this thread about OP's issue, when there is no issue at all, there are hundreds of scam projects in the scam section why drop here, if you are concerned about scams, go there and post hate post on those scammers, it just strengthens our suspicion that you are an alt of OP.
Your English is good but unfortunately, you don't know or understand the word victim, there is no victim here OP is not accused of breaking any rules he can withdraw his earnings and stop your nonsense post and focus on OP's or your issue.
OP is very anxious he should put in the title " Having a hard time uploading my files need help" instead of accusing right away,
I would like to ask you or OP have you tried again can you post a screenshot of how you upload just hide the ID details.
I believe there is an option to tip your balance in duelbits. If you have a verified friend, use their help to cashout.
When you register to the casino online, you agree to all the terms and conditions of the agreement. Therefore, always read ToS before depositing money to know exactly what your obligations are.
When it comes to data verification, a very good quality selfie is required so that they can match your face with the photo on the document.
Take that to your mirror before "click" about rules. When it comes to data verification, a very good quality selfie is required so that they can match your face with the photo on the document.
Here is my first post on forum.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
First OP did not lose his money it's in his account ready to withdraw all he has to do is to follow the right procedure there have been thousands of withdrawals already and this guy cannot do it because he cannot do a simple KYC.I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
Second, do not be a hypocrite if you are not a player of any casino don't know anything about how a casino works then whatever you say don't mean anything here,
Third, you are an alt of OP it's obvious, fish are caught in the mouth you don't say I'm not an alt of this account if you are not accused
second : learn to avoid.
third: Just a disclaimer, such like wrong (?)
Casino with regulated or some KYC were clown for me.
They are never ask your ID if you have deposit 1,42,20,100,39($) whatever as long they thing are "small".
They are asking you ID if you have good "value", what is for?
Here is my first post on forum.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
First OP did not lose his money it's in his account ready to withdraw all he has to do is to follow the right procedure there have been thousands of withdrawals already and this guy cannot do it because he cannot do a simple KYC.
Second, do not be a hypocrite if you are not a player of any casino don't know anything about how a casino works then whatever you say don't mean anything here,
Third, you are an alt of OP it's obvious, fish are caught in the mouth you don't say I'm not an alt of this account if you are not accused
Here is my first post on forum.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
When you register to the casino online, you agree to all the terms and conditions of the agreement. Therefore, always read ToS before depositing money to know exactly what your obligations are.
When it comes to data verification, a very good quality selfie is required so that they can match your face with the photo on the document.
As for the advice for the OP, you should definitely calm down and talk to the support one more time. KYC verification can take up to few days.
I'm not joking. I have all proofs. Just check! 👆
I see & read your complaint so far you are still on track but this is not final the solution is still open. If the problem is KYC there should be many ways to solve it I know you made this accusation to get attention and a faster response so we will wait how this is resolved. By the way this is not the right place to make accusations you can post here Scam Accusations
Here is my first post on forum.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
I am not the alternative account of OP.
This is a very annoying thing, when you put your money to a casino online. You have spend lot time and power to send a proof who is your are. Meanwhile, I don't know how could they are could verifying your ID is valid or not fake. and you don't know the personal data is anchored in the future or it may be sold on the black market.
I don't care about reputable DuelBits are huge casino, big promotion or else. blah blah blah just leave the casino before "click" T&C or others.
Make this case learn guys.
Don't tell OP about calm down, You talk like that cause you were not the victim. You are nothing to lost. You not bear anxiety about losing the money. OP Sharing the experience cause they are care about your are.
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