Topic: RESOLVED - page 3. (Read 984 times)

Hello,

This player tries to show himself as victim but we are victims in reality: last month 1.2 BTC were withdrawn by him without a single deposit:

All won by value betting activities which is restricted in any gambling platform and is subject for confiscation; Please have in mind that we did not cut balance but cancel the bet slips which were won by these actions;

We with our sports betting provider checked the profile of this user played during the last month;

As a result, on the ground of value betting activities the following bets slips id were canceled:

2206646772934250525
2206630708485693737
2206630142808305965
2206308726162469114
2206283993064808496
2206282279226061162
2205567151128055873
2205555267494617147
2205237284406694064
2204879879005147423
2204828191783264705
2204511227781190263
2204503841376973085
2204029261952721044

https://wintomato.com/en/news/sports-terms-and-conditions

12.2.1 Within one month we reserve the right to cancel bets slips if the user has been spotted doing permanent value betting activities;
*** A value bet is simply a bet where the likelihood of a given outcome is higher than what the odds offered reflect. This means that the expected return is statistically positive. Value betting, therefore, means betting only when your chances of winning are higher than the bookmaker estimated.

Wintomato – Risk Management Department

THey ve done like scam to me.
They re Really big scam.
I betted 250 usd and after I won I expected 290 usd but they pay me 214 usd lol that s not even my base bet.
How can you win a bet on sport and don't even get your base bet after winning :O

Sad to hear your experience against this casino,

Just like above user mentioned there's an accusation that hasn't been resolved and they have active type 1 flag. But since the victim didn't online after he create an accusation, this casino give an excuse if the accusation is fake. So I hope you shouldn't leave this forum until your case has been resolved, although they seems not really active in this forum again.

I will leave negative feedback to warn other users.

They already have scam accusations against them and also active flags that have never been solved.
So do not expect that your issue will be solved it's sad that after you sent a KYC or documents to them they confiscated your funds without a valid reason terms and privacy policies from them can be change anytime that can be also used to fool individual users if any users withdraw a big amount? That's an obvious scam they only made their Casino to scam.

Don't ever play again at a non-reputable Casino just like this. Most of the trusted casinos here on the forum are those that have active and consistently running a campaigns and old Casinos with high trust scores.

This is the highest form of injustice, and a modern way of scaming, if I must say, because i see no reason why a casino should liquidates a users winning games of almost $29,000 after requesting for KYC and successfully completed by that user. But however, this is still an allegation until proven otherwise, and luckily we have representatives of " Wintomato" on this forum, of which I will like to ask what does "Wintomato" has to say about this allegations.?

Because with all due respect, O.P has done nothing wrong from explanation given above, and should be given back his/her money in full @  $29,000,  i.e if Wintomato care about its reputation

Hello,

Today is one of the worst days of my life. I cannot believe what Wintomato.com have done to me today. The simply took away my balance of 1.791 BTC (about 29K USD worth) with some rediculous reason mentioned. Let me explain the situation:

I decided to join Wintomato.com in December 2021. I liked their design and their many livebetting options and started to bet live on my favourite sport NBA. I did not go quite well as I was losing way more than winning, but okay that is simply how it can go in sports betting. I continued betting on NBA during winter and spring, and then also started betting a lot on MLB during the summer. All in all, from December 2021 till this week I have probably placed about about 2000 bets (all on NBA and MLB, never on any shady leagues or sports) and lost a shitload. I remember I was down about 80K in USD at some point back in the summer. Then, in the last couple months it slowly went a bit better and especially the last 2 weeks I was on a roll, winning a lot of bets on NBA. So right now I was at the point of being "only" about 30K USD in the minus and I was quite happy that finally I was getting out of the hole I was in before. So since my balance got a little high (1.791 BTC) I decided to request a withdrawal of 0.4 BTC on Tuesday. Business as usual I was expecting, because the previous deposits and withdrawals (about 50 in total)  all went smooth and fairly fast, but this time the next day I saw it was rejected and then I saw a message saying I needed to do KYC and send in a selfie with my passport and a note with some text next to my head. Okay, fine, so I sent it. And then they kept silent for 2 days. The new withdrawal I submitted kept pending and was never processed and then today I log in to my account and suddenly my balance is set to all zero's......I was shocked and first I thought it must have been hacked or some kind of mistake and then I read the text they write saying they cancelled several bets because of some rediculous rule that I am "value betting"?
So I check my betting history and see all kind of bets that are now suddenly cancelled in retrospect. Surprise, surprise, only winning bets are cancelled and never losing bets....
It is completely rediculous that they think they can just randomly decide to cancel bets in hindsight. If this is fair then they can basically do anything they want to any customer whenever they like.....this is a totally unfair unethical practice!
As I said, I have been an active customer there for 11 months and always used the same betting style. I am not doing value betting, whatever that may be. I simply watch the NBA and MLB games and when I feel like a team is going to win I place the bet, just like any other gambler would do. And why was my betting style never a problem when I was losing so much? And now one good run is suddenly not acceptable for them? Even when I am in a big minus altogether over the lifetime of my account, they simply decide to steal my own money. If I am doing "value betting" for 11 months over a sample of about 2000 bets in total, how can it be that I am not even in the plus? How much bigger proof do they need that this is not "value betting"?

I am FLABBERGASTED by this decision. I knew Wintomato does not have a great reputation but because they treated me well for the past 11 months I thought they would be fair. Obviously I will never bet with them anymore and I would strongly advice anyone reading this not to open an account there.
They only welcome people who keep on losing forever, if you go on even a small run they will simply confiscate your funds.

And as rediculous as their rule is, it is not even listed in their general T&C: https://wintomato.com/en/terms-and-conditions
After a lot of looking around I eventually found out it's sneakily hidden somewhere in their Sports Rules right in between rules about weather abandonments etc, which is very shady and not a place where you can expect customers to look for such a rule. But that is not even the point, the point is that this is a very widely interpretable rule and basically gives them freedom to take away any winnings they like in hindsight for the full period of a month.

IF they're gonna void bets then they have to void ALL my bets. Not just the winnings ones and not just the recent ones. Then please void all of my bets since I joined and in that case I would be getting even a lot more back than my balance was because I was still in minus. But ofcourse.....they decide that when I was losing I was placing normal bets and when I go on a small winning run, then those are suddenly "value bets". And of that recent period, of course the losers were fair losers, only the winning bets were the value bets! Haha, if I was not hurting so much right now, it would even be laughable!

In hindsight, there was one alarming thing that happened to me back in September, when I was betting on an MLB game and won a bet with odds of 8 and they decided to randomly take away 9K USD worth of winnings because "the odd was too high" even though their sports betting provider settled the bet as normally won and all other books had completely comparable odds. But after a few days of discussion they decided to give me back this 9K they took away so I assumed they were reasonable people after all.
But now, 2 months later, this happened.....I hope Wintomato can still come to their senses and realize that this is completely bullshit and unethical.

Wintomato, I promise you it's better in the long run to be ethical and fair and build up a good reputation, like for example Sportsbet or Stake have done. This pays off much more in the long run than short term stealing will bring you. Now if you do not fix this issue you will have lasting reputation damage. Think hard about this!

Here are the screenshots of my account:
Confiscation:


Randomly cancelled bets in hindsight:








A screenshot of my account balance 2 days ago before the confiscation:


And here proof that I was already betting at Wintomato from December 2021: