Topic: [RESOLVED] Another Transaction Gone Sour (dalamchops and Garrett Burgwardt) (Read 2599 times)

Lol im sure we are both doing things differently from now on.

I know this is already resolved, but heres my opinion anyways because i know some of you are broke and need two cents:
*Dalamchops should have have offered insurance - especially since its more value than $100 (good rule of thumb), if not offered, shouldve been included with shipping.
*Once Garret saw that something was wrong with the screen - shouldve dropped everything and dalamchops shouldve been notified.

I've been a internet sales manager (for businesses) for a few years now, selling everything from used to new stuff. I think how they resolved this is pretty fair - both paying half since IMO - they both are at fault for the reasons above. If dalamchops packaged the laptop like he packaged my video card i got from him yesterday, i say it was probably packaged pretty good, even though i know UPS and USPS thinks all of their packages are indestructible.

dalamchops, if i were you, i would use insurance on anything above $100 and either include it in the shipping cost, or ask the customer.
Garret, i would notify your seller of any issues if ANYTHING is even slightly different from described immediately.

These are just my opinions...

No worries. I have the same "issues". Obviously shipping ompanies aren't exactly gentle. I always get a kick out of "fragile" warnings.

They pretty much get ignored cause they are on every box! I had a shipping company actually shear the steel  bolts of an a Porche engine somehow.
Go figure.

Since this is resolved, this is just for fun;

again, I removed the cover on the screen to see if there was something between the protector and the screen that was causing the issue, and while I was there I swiped at the dust cause I may as well have since I was already in there - call me optimistic that I would fix it myself.

-Garrett

Years ago , I used to ship high end stuff (500K+). UPS has 1000 page manuals on how to pack stuff for shipping. Any deviation pretty much absolves them from liability.

UPS abuses packages. I watched a worker crack boxes on the side of our loading dock like he was cracking eggs. He was pissed cause they where heavy.

Computers have to be surrounded info foam with at least 3 1/2 inches internal clearance on all sides. They can not move inside at all.

I believe UPS charges $1.25/$100 and there might be a deductible.

Although I can't help to wonder why anyone would take the screen apart if it was already broken. What would the point be to clean a broken screen?

it's out of my pocket both ways i do it. I'm just glad we found a reasonable resolution to this.

If you send as a gift there shouldn't be fees, fyi

payment sent.

I will send you $160, to compensate for the fees, I am really trying to do what's right. I think we both learned a lesson to request (as a buyer), and offer (as a seller) insurance for something this delicate.

Thinking over this whole thing, sure, 50% each way is fine. I still contend that opening the bezel wouldn't void any sort of warranty and that the laptop screen was damaged in shipping, but it's not that big a deal in the long run. Dalamchops has been courteous for the most part and as far as I know has been honest this whole time, and I think he's a good trader. Someone who should buy insurance and/or use UPS, and it's unfortunate that I had to get a faulty product to learn this lesson, but what has happened happened.

-Garrett

And to Dalamchops - sorry you're having bad luck with transactions - hopefully they go better for you in the future. I made an offer to the guy on ebay and couldn't get the price lowered, but got 2 day shipping at the same price, you can send 150 to the email address I've been conversing with you with for your half. Ugh, paypal

I think i'll just leave the $150 offer up for 24 hours, you can decide to take it or not. I'm convinced that i shouldn't even do anything base on what everyone has said.

Please if anyone else think it's unfair of me, then please speak up.

Guess I stand corrected, was looking for that (Whenever I've shipped things they have told me that things were insured for 200 by default, but that could very well have been because I was shipping out of country.

it appears the only "free" insurance from the USPS is for Expedited or overnight packages and that is $100 free, it's on the FAQ at USPS

I can't prove your packaging was poor because I didn't video the unpacking with today's newspaper in it, which I'm sure even then would barely be considered proof. I do have pictures of before I touched the screen, but apparently those aren't good enough. I tried something easy to do and safe to see if it was an easy problem to solve, and it wasn't, yet I'm being punished for that?

And for what it's worth, I did notify dalamchops about the screen before I opened it, I opened the bezel before he replied though, and the pictures I sent after that were missing the speck of dust (because again, I cleaned that while I was in there). I thought what I pointed out in the picture above was the dust but that could be wrong - what you can do is take a look at the exif data the pictures contain to see the time difference. Again, I can't prove this as much as you'd like because I didn't think it would be that big of a deal, or rather, I thought it was clear that this was a shipping problem and not something I did (why would I lie about breaking the screen to make him pay for it? I think my track record shows I'm an honest businessman and I wouldn't want to do something to jeopardize that).

-Garrett

EDIT: @Ninja, what? I did not ask for insurance because that is the shipper's responsibility. If asked whether I wanted it I would have certainly said yes, because it's all of what, 5 bucks?

He declined/ not requested insurance thus he have to pay for the damages to the laptop

If you can prove that my careful packaging was not up to standards, then let me know. Insurance is something that is mutually agreed upon, not something that is added for free as a given.

file the USPS claim, couldn't possibly hurt

I do agree that if there was a problem with the screen Garrett probably should have just stopped right then and there and notified dalamchops. That being said, barring USPS stepping up and paying for the damage, 50% seems fair on dalamchops part

AFAIK USPS gives 250 USD worth of insurance with every package, whether you pay extra or not.

No insurance was purchased at addition expense.

I can agree to that - file claim, see how that shakes out, extra reimbursement later?



Simply that the laptop arrived in a damaged state, you are responsible for packaging and shipping damages, and should have insured the package to avoid problems such as this.

-Garrett