[RESOLVED] Another Transaction Gone Sour (dalamchops and Garrett Burgwardt) - page 2.

dalamchops

sr. member

Activity: 345

Merit: 250

Quote from: deslok on August 25, 2011, 09:00:40 PM

Quote from: rokh on August 25, 2011, 08:59:27 PM

Used computers are a murky subject, so I'll just say that even seperating the bezel would have voided a new laptop's warranty from any manufacturer(except one very specific manufacturer).

On this note i don't know what manufacturer you're thinking of but i can dismantle my entire thinkpad without voiding the warentee every part is avilable as a CRU

Pretty much all consumer lines. Business class laptops are a totally different story (caters to companies having their own IT guys)

I am just trying to figure out why Garrett thinks i am responsible for the entire cost of the damage, unless someone can tell me how $150 is not more than fair.

deslok

sr. member

Activity: 462

Merit: 250

It's all about the game, and how you play it

Quote from: rokh on August 25, 2011, 08:59:27 PM

Used computers are a murky subject, so I'll just say that even seperating the bezel would have voided a new laptop's warranty from any manufacturer(except one very specific manufacturer).

On this note i don't know what manufacturer you're thinking of but i can dismantle my entire thinkpad without voiding the warentee every part is avilable as a CRU

deslok

sr. member

Activity: 462

Merit: 250

It's all about the game, and how you play it

Why don't you two try and file the claim first before sitting here assigning blame this fighting may all be a waste of effort.

rokh

newbie

Activity: 27

Merit: 0

Used computers are a murky subject, so I'll just say that even seperating the bezel would have voided a new laptop's warranty from any manufacturer(except one very specific manufacturer).

Garrett Burgwardt

sr. member

Activity: 406

Merit: 256

But I didn't open the screen - I'll take a video of this if I have to.

I opened the top lid of the computer, the front of which is a piece of thin flexible plastic - to remove it all I had to do was slide a fingernail between the two halves, even easier than opening something with screws tbh. No screws were touched, no adhesive dealt with and no pressure put on any of the screen. Only a complete imbecile would be able to damage the screen in the process. The whole sheet of plastic just bent forward a bit, I gently wiped at both the smudge of dust and the dead pixels to confirm that they were a problem with the screen and not a liquid or dirt or something between the two layers, and snapped the assembly back together.

If I'd opened the actual unit, ie removed screws or separated any components, I would agree with you, but I didn't, and let me remind you that this problem existed before I did anything with the laptop. I can't prove that of course, but my word should carry some weight, either as a long time member of these forums or as a trader with many good references behind him.

@deslok see above, yes I had to separate the bezel, but it required no pressure.

deslok

sr. member

Activity: 462

Merit: 250

It's all about the game, and how you play it

File for the usps claim if they give you anything use the entirety of it towards the screen, if it doesn't cover the cost of a new screen since you two agree that it happened during shipping split the cost between the two of you. If it does cover the entire cost split what's left. If they don't give you anything I have to say i've never heard of poping something off the screen without dismantling the bezel at the very least the pressure to the side of a lcd could rupture some of the lines vertically as weak ones collapse to account for the added pressure and have to say that garrett is soley responsible for that.

dalamchops

sr. member

Activity: 345

Merit: 250

Quote from: Garrett Burgwardt on August 25, 2011, 08:37:46 PM

Like I said, I agree it's USPS' fault. The packaging seemed a bit light when I got it (as in, the box the laptop was in was right up against the top of the box with half a sheet of bubble wrap around it), but I've shipped worse that got through fine (before I joined these forums, don't worry).

I still take issue with only half of the screen coming from dalamchops - he's the one that will get the USPS claim if I understand their form properly, and he's the shipping party, so the onus on protection is his.

Not only that, but he offered more before I told him I had checked to make sure it wasn't something simple to fix, with a simple unclipping of the screen protector. That's like saying it's my fault the laptop is broken for opening the ram slot on the bottom.

-Garrett

The problem is that, i was alleviated of all the blame/responsibility the moment you opened up the screen. For most laptop manufacturer, if you mess with anything besides hard drive and ram, u would've immediately voided any warranty. I think i am being way more than fair for offering to cover half the cost of the screen. Most agreed that i shouldn't even do anything at all.

Garrett Burgwardt

sr. member

Activity: 406

Merit: 256

Like I said, I agree it's USPS' fault. The packaging seemed a bit light when I got it (as in, the box the laptop was in was right up against the top of the box with half a sheet of bubble wrap around it), but I've shipped worse that got through fine (before I joined these forums, don't worry).

I still take issue with only half of the screen coming from dalamchops - he's the one that will get the USPS claim if I understand their form properly, and he's the shipping party, so the onus on protection is his.

Not only that, but he offered more before I told him I had checked to make sure it wasn't something simple to fix, with a simple unclipping of the screen protector. That's like saying it's my fault the laptop is broken for opening the ram slot on the bottom.

-Garrett

trentzb

sr. member

Activity: 406

Merit: 251

I specifically requested (and paid more for) USPS insurance for the laptop dalamchops sold/shipped me. Fortunately I didn't need to file a claim and yes dalamchops packaged and shipped (with insurance) the laptop superbly. No complaints with the transaction.

It's too bad that the middleman/carrier can cause such a problem between two upstanding members of the community and suffer no liability of their own.

Kudos to dalamchops for the offer to make things right with Garrett despite recently losing some BTC to that other guy.

kookiekrak

full member

Activity: 238

Merit: 100

damn. i'd say split the cost of the new screen.

dont bother with trying to file any claims with usps. i was RMA'ing a 300$ psu and it got stolen in transit even with tracking. they told me to call back two weeks later to file a claim and when I did, they told me all they could do is look out for it. worthless people

dalamchops

sr. member

Activity: 345

Merit: 250

http://img836.imageshack.us/img836/2984/img20110825193558.jpg

These are the lines if looking at the entire screen. I'd say it's pretty bad.

kookiekrak

full member

Activity: 238

Merit: 100

are the lines really bad? cause if not, then theres no real point in replacing it.

rokh

newbie

Activity: 27

Merit: 0

If it's USPS's fault, one of you might be able to get some money out of them for mis-handling it.

PS: Sucks to see you get 2(that i've seen) transactions that went bad, but cheer up, you can't have bad luck with transactions forever

dalamchops

sr. member

Activity: 345

Merit: 250

Quote from: kookiekrak on August 25, 2011, 08:02:04 PM

where in gods name are you guys getting the price of a screen replacement from?

these things should only be max 150$ from ebay, not 30 btc worth...

here's one i found:

http://www.ebay.com/itm/HP-ENVY-14-14-5-HD-SCREEN-REPLACEMENT-LCD-TFT-PANEL-/270736121956?pt=UK_Computing_LaptopAccess_RL&hash=item3f09216064

and imo, you guys should split the price of the screen. everyone knows the risks of shipping a laptop, and the blame lies with neither one of you.

The screen is a radiance display 1600x900 no longer manufactured. Price is $300 for a used one. Like in OP, i'm still ready to pitch in half for a screen DESPITE everyone saying that i shouldn't.

kookiekrak

full member

Activity: 238

Merit: 100

where in gods name are you guys getting the price of a screen replacement from?

these things should only be max 150$ from ebay, not 30 btc worth...

here's one i found:

http://www.ebay.com/itm/HP-ENVY-14-14-5-HD-SCREEN-REPLACEMENT-LCD-TFT-PANEL-/270736121956?pt=UK_Computing_LaptopAccess_RL&hash=item3f09216064

and imo, you guys should split the price of the screen. everyone knows the risks of shipping a laptop, and the blame lies with neither one of you.

dalamchops

sr. member

Activity: 345

Merit: 250

Whatever you pointed out as the spec of dust is of different color and size to the original pictures i showed. Regardless, there's no way to tell if that picture is before or after you opened it.

http://img42.imageshack.us/img42/2158/imag0099h.jpg
http://img594.imageshack.us/img594/3931/imag0100tj.jpg

Garrett Burgwardt

sr. member

Activity: 406

Merit: 256

I'll agree with that chain of events, for the most part.

After seeing this thread I went through my phone looking to see if any of the junk pictures I took when I first was documenting the screen had the speck of dust (which is a great identifier for the laptop, btw Roll Eyes

)

Found this one, which may help out. Note that I did not open the laptop, simply popped the plastic sheet that is in front of the screen off to see if there was something between it and the screen that was causing the lines. Unfortunately, there weren't, and I didn't touch the screen aside from a very gentle wipe with a fiber free cloth.

http://i.imgur.com/yXEXr.jpg

I blame shipping, as according to the pictures that were taken before shipping it didn't have this problem. Thus the onus is on dalamchops to either refund me shipping and the purchase price of the laptop, or pay for a new screen, which I am willing to accept as 30 BTC despite the lower price of BTC at the moment.

-Garrett

Hollie

member

Activity: 84

Merit: 10

This account was a fraudulent account.

You don't owe him anything.

He broke it himself after delivery.

Stefanie Andrea

newbie

Activity: 56

Merit: 0

He broke it & you don't owe anything.

thavok

newbie

Activity: 16

Merit: 0

Agreed if he opened the screen after deliver he broke it he bought it.

Topic: [RESOLVED] Another Transaction Gone Sour (dalamchops and Garrett Burgwardt) - page 2. (Read 2599 times)