Topic: [RESOLVED] Is it possible for duelbit.com to retrieve my wrong deposit ? (Read 465 times)

I'm glad you were able to recover your funds. This gesture of goodwill shows why they are a very reputable casino. $2.4k is a substantial amount of money for the average person so it's very considerate of them to fix your error despite not having an obligation to do so. Hhampuz also deserves credit for coming to your aid. This was a very valuable lesson to learn about always being careful when sending funds and always keep in mind that transactions are irreversible when confirmed on the blockchain.

First of all, Congratulations to successfully recovering your lost funds. This is expected since Duelbits is reputable here and we have strong connection to the management since manager Hhampuz has a regular connection with them through their long running signature campaign here.

Please lock this thread before you leave to avoid being spam by other user that doesn’t read updates. Congrats again.

I am really happy for you as you get your amount back. I know how it feels that your money is stuck somewhere for such a long time.

Also, it is good news that campaign managers have good relationships with the gambling sites for which they manage their signatures campaigns and with the help of them, the case get resolved. 

Hi all,

After waiting around 2 months without any updates, I contacted Hhampuz in this forum. He helped me a lot, he talked with his guys at duelbits and came to the conclusion that they can retrieve the funds at some point in the future so they have credited me with the lost amount. I received it today and I withdrew it successfully, and they don't charge me any fees. Below is the proof they credited the lost amount which is $2418.9 to my duelbits account.
https://www.talkimg.com/images/2023/10/09/RH0RP.png

This is really awesome news and it's like a dream for me. I waited for a long time but it's really worth it. I can't expect more than this.

Through my case, I knew that I made a right choice when I chose duelbits to gamble. IMO, duelbits is really one of the best gambling sites. They might be late to resolve some customer problems, but they will really do it at some point. I know that the support agents don't have much power to process my case, they just can forward the request for other teams to decide. In my opinion, they did what the best they can do. In order to speed up similar cases like me, the right move is to contact the right person (duelbits representative). In my case, Hhampuz helped me a lot. After receiving the lost amount, I told him give me his coin address so that I can send him an amount equivalent to 10% of the lost amount, I really want to do that to thank him. But he denied and told me that I don't owe him anything. Such a good marketing campaign manager.

Once more time, thanks all your comments in this thread. All your comments really help me a lot and give me hope to wait for 2 months. Such a good community.

Casinos have policies too, and since they mentioned any wrong deposit will end as a permanent loss on the deposit page itself then duelbits can't be blamed for this.

About Roobet they took this and treated it in another way but can't expect the same even from them again because they made it clear in that chat itself. But OP you can only hope you may recover funds if Duelbits wants too but there is nothing beyond that.

If that's the case then it's an expensive lesson, never make deposits in a hurry, and make sure the destination address, network, and whatever as many times as you can until you are sure that there is no mistake.

Unfortunately Op has been waiting a long time in for the issue but no update whatsoever, actually if that is the Duelbits domept address it should be a glitch this is understandable and the team can look into it as this is not small money either as it is enough to live on for a few weeks, but I don't want to badmouthing casinos because every casino has rules and requirements that I don't understand yet.

I'm not a Duelbits user but if they solve the case it will be greatly appreciated by the community, unless it's the user's problem or the OP is withdrawing money from Duelbits to the wrong wallet I think it's ok because the OP's mistake didn't check properly and this can be used by the OP to cheat the casino too, but while the problem is that the Duelbits wallet address is on the OP's account too so I think it can be understood and solved if the Duelbits team seriously checks it out.

They will feel intimated if you annoy them with messages every other day when there are a lot of issues coming in their support so it is just right that you don't message them every day once a week is good enough so the support will remember your case.

So much depends on how you configure your request, It should not be demanding or you feel that you are depressed because of the issue pressuring them to take action immediately, make your request light and sincere.

I believe that Duelbits will show compassion and goodwill and send you back your funds or credit your account, it will be in their favor if they resolve it, because the confidence of the gambling community will go to Duelbits for their goodwill.

^ See?
Look at Roobet, this is how casinos treat their customer when it comes to trouble, we know it is your mistake but a casino should help you when it comes to this trouble if they value their customers. I appreciate the kind of attitude of the casino that showed above about roobet and which is how we test duelbits team resolving their customer problem. Let us see how they will handle this matter and if they will help OP.

Thank you so much for sharing about your case. From your screenshot, I see that you just got this problem recently and it is completely similar to my case. It's really helpful for me, it gives me a hope and a reason to continue with my case.

Thanks for your info, I tried sending a private message to @Duelbits and @Duelbits_Marketing but they disabled receiving message from newbie, so I can't send the message to them. Instead, I posted a message in https://bitcointalksearch.org/topic/m.62802977 . It seems that they are offline since 02 Aug, so I must wait.

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Thanks everyone for sharing ideas about my case. I read all your posts and I understand that the casino is possible to recover my fund, but they're willing to do that or not depends on their policy. Technically, I think that they have private key of TRX wallet and with private key, you can totally control and can send the asset in the wallet to another address. I think that they're willing to recover my fund. If not, then why they make me wait. It will be easier and quick if they just say that they can't help me in this case. That's my logical thought or it can be a hope I give myself to continue.

You know, I can send Duelbits support a message everyday to remind them about my case and inform that I'm still alive and waiting for their judgment (I'm feel really like I'm in jail due to my stupid mistake and waiting for the judgment from the court, lol). But I think it's not a good way for my case, I don't want to make them feel annoyed and stop conversation with me forever. So I only do that once a week or once every other week. And during this long waiting periods, I feel better when I read all your comments.

So it wasnt really that possible to make out some recovery if ever a certain depositor do sent out on other blockchain into a certain deposit address. I was that totally shocked that Roobet do still

consider on giving back on what that user had sent out despite of his mistake because as a standard on which there's no way that you could really be able get those funds back since it was
really that you own negligence on why you have done such thing. Good thing that they did really make out some giveback at least and really shows generosity. I agree that if Roobet could
be able to do so then why not Duelbits but of course it would really be depending on the amount because if we do talk $2k on this one or in talks then i doubt that Duelbits would be giving it back.

It would be good though if we do see some issue resolved in regarding on this but always bare in mind that in next time you should really be that careful on reading up instructions
so that you would really be able to avoid such problems which is really that pain in the ass on the time that would be experiencing such issue.

I am not seeing any different things we are saying here, at the end we still fall back at same place.
The thing is if the entire system support trc20usdt op's fund could have displayed in there (which is still lost, since not listed in there system), between how do you know they can easily sent it back to op knowing too well most of the casino finds it harder to refund or attend to such issues. Again whenever you read their ToS you would understand whenever you are making a transfer you need to be very mindful and careful before hitting the button send.

Well I wouldn't want to go further talking about this anymore rather we should look for a way for op to get back his funds, alternatively I suggest op should also reach out to @Hhampuz he might be of help maybe with his influence as a campaign manager they give him a listening ear to restore back op's fund that was lost.

You are wrong and I believe this to be born out of misconception of ops explanation of his situation.

First, let me point out to you that, if duelbits supports trc-usdt deposits on their site, op will not have this challenge in the first place since he actually deposited usdt over the trc network..

Secondly, op deposited usdt to his trx wallet, which is normal on a normal circumstances, but the only problem is that, duelbits does not support usdt deposits over trc network, but then, this money is still very easy for them to retrieve since trx wallet address and private key op sent usdt to , is the same as the trx wallet made available to him by the casino, this simply means that , the casino do have access to the usdt stored in the trx wallet since it's a wallet they own and have control over ..

Retrieving the usdt is a matter of them deciding to do it and it won't take them more than 15 minutes to do, and also, it's about them making out time to carry out the operation since as a business that is online 24/7, I expect them to always be busy with several other issues patterning to smooth running of the platform.

You're most welcome! I also believe that if Roobet can do something like that then why Duelbits can't. I'm  very sure that once the Duelbits team see the generosity of Roobet then they will also provide help to the OP because the situation is mostly similar. If Roobet can solve such situations within minutes then why can't Duelbits?

Honestly, I believe that Duelbits has made its name in top casinos that have signature campaigns on this forum and such a great casino will surely do something to help users like OP because if a Roobet can do that than Duelbits can also do that.

Thanks for sharing your screenshot. I will surely bookmark this as reference in case some casino show the same problem like OP while other casino like Roobet can do this without any problem. This will give encouragement to OP for recovering his funds since Duelbits always solve cases that brought up by the forum.

@Duelbits @Duelbits_Marketing I hope that you will check this thread.

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@OP contact the Bitcointalk I mention above of Duelbits since they occasionally login and read PM in the forum aside from waiting to the support to solve your case.

Oh man sorry for the OP. This is a big toll lesson for everyone who is transacting in the crypto. This is not just limited to casino cashiers but anywhere we transact from small faucets to the big casino's like in OP's case, they will always mention the blockchain on which they should be sending the coins. In fact it is also mentioned on the exchangers.

If you are using the Binance then it should have been known to you already. I know sometimes we are ignorant due to a few factors but whenever it is crypto it shouldn't be this way. There is no one to blame on and highly doubt there is any type of recovery in this case.

Since this matter is in the hands of Duelbits no one can promise you the recovery, but here is some knowledge for future reference.

Recovering from a wallet that supports BSC and Ethereum

Yes, I'm going to share the screenshot below this post. After getting the screenshot I found that the case was solved within 15 minutes, and I was truly amazed by their generosity. Although, I'm a type of person who doesn't really share screenshots due to privacy concerns but I'm going to be sharing the screenshot this time because I believe that it will be helpful for @OP and it may help to solve out his issue faster. I must say that the amount which I deposited was pretty low as compare to the @OP's deposit but still it's they generosity that they credited that into my balance. I believe that Duelbits is also a reputed casino and they'll surely help OP to add those funds into his account.

Here is the screenshot:

They will answer, that the fund is lost and cannot be recovered.

That mean, the fund should stay on there (cannot be moved). If the platform say that, moving the fund that's clear indication the fund can be recovery and the customer who owned the money (can opened) a thread case. They moved/recovery the fund while they say to us the fund cannot be moved.

I actually waiting (CHIPS) casino do these, they move my money 290$ from the address wrong network I sent. If they moved it, I will opened a thread case. Any fund lose & respond to the user cannot be recovery:
- The fund should be cannot moved
- The fund should be cannot be recovery by platform

Stay forever on there.

Can you provide screenshot of your conversation with the support to backup your story because issue like this typically won't solve quickly especially if they didsupport at all the blockchain network that you sent in just like the case of OP which he sent TRC20 tokens to an ERC20 dedicated wallet.

Solving a 10-30minutes for delicate issue like this is surely amazing if you can backup it up with proof. This will help OP to make his case better since other Casino can do this quickly while Duelbits can't.

I have gone through most of the posts of this thread and also read most of your replies and I must say that the amount is really of good value to many people. I don't know that $2418 means a lot for you but for someone like me that value is really a lot. I have had done a similar mistake when I transferred my funds to Roobet a few months ago and I selected the wrong network during transaction. I thought that my funds are gone because it was my own mistake that I selected the network which had lower fees as compared to the one that Roobet accepts.

I contacted their customer support team and told them about the issue. After a conversation of 10-30 minutes they just added the balance to my account and warned me that if in future anything like that happens then why won't be responsible for the losses. The amount that I deposited was very low in value as compared to yours and that's why I recommend you to continue your conversation with their customer support team and I'm quite sure that they may find a solution for you. Otherwise, it will be a lesson for you and all of us that during depositing selecting of wrong network can cause huge issues.

Fund can only be retrieved if they support trc-usdt in their site, or lemme say if they support that network your fund wouldn't have lost maybe it would have deposited now. Naturally your chances of retrieving your funds are very slim since they do warn against wrong deposit. However, I never deposited fund over there or having to come use that betting site but you must be aware of the risk associated when your funds are mistakenly deposited to wrong chain or network. So I can't say with all assurance that your funds would be restored or not but less hope something positive comes out from them, otherwise I will suggest you should moved on as your fund are already lost.