Topic: [RESOLVED] Is it possible for duelbit.com to retrieve my wrong deposit ? - page 2. (Read 398 times)

I'm sorry to hear that. So this case depends on the casino policies. Hope you already get over it





Thanks for your sympathy. I posted a message in Duelbits's thread https://bitcointalksearch.org/topic/m.62802977.
As I indicated in the conversation with their support (in #1), I'm willing to do something to speed up the process, so they can charge me. I will wait and update this post as soon as I have the official answer from Duelbits support.

Yes it should be possible since ultimately they are the owners of the address

But it depends if they are willing to do this, it will someone un the highest position who has the means and the access required to send those coins to you,

I did a similar mistake when i deposited on the wrong chain on stake's address , they refunded me in 1 hour but they charged like 5 or 10% (i dont remember)

Maybe u can offer some retrieval fee to duelbits if they are willing to help you, this is a significant amount and i hope they do it

^ So what will happen to the fund that was accidentally sent to their address which we know they have control of? Confiscate without returning to the right owner? So where are their customer-friendly policies?
Yeah, I know they are not obliged but I think to show being customer friendly they should help the OP since it was accidentally sent. At least giving him a time frame for recovering the fund would give hope that it will recover sooner or later.
I don't think a casino always finds a loophole in a scam when there are cases like this.

Since the address is valid, Duelbits should have received it. So, there is a possibility that you can still recover it, but it will greatly depend on them. I think you did not double-check your inputs before confirming the transaction; if you do, though, it was not 'comprehensive.' We all know that this happened because of your negligence; it's good that you seem to be aware of it. Have you tried bringing this up on their thread here?

It's very sad reading your story involving this amount of asset. Although the duelbit team can decide to help you out at their will which I pray they should consider you but if otherwise then they are not at fault and will not be responsible for your loss. It's our sole responsibility to be careful when making any transaction both deposit and withdrawal. Disclaimer notice and warnings are there to prevent things like this from happening but human by nature is fallible and mistakes like this are bound to happen. Sorry for your loss once again.

Duelbit is one of the reputable platform here in the forum and I believe they'll want to maintain that reputation by serving the customers with utmost satisfaction to their ability. Since you have bring the issue to the attention of the public in the forum, let await the take of Duelbit team on the case and see how it will end.

Required a long process journey.

Since the person you are chatting with (Live-support) it's a common support assistance. That's mean they are handle most common issue/question for the casino, these case really require approval from a high person rank.
- Finance
- Wallet signature access approval by 2-3 people (depends on the wallet setup).

Not really easy at all, maybe try to negotiated with them to:
- Manually credited the balance to your account without neede to refund to your address
- Take some percenatge % fee due the mistake on you.

I doing these on CHIPS casino, but they're don't want to do it. It's sucks for me, but what I can do.

Great, thanks for sharing about your cases. It shed some lights. How much time did you wait until you get your coins back?

Thanks mate, I uploaded the image to talkimg. You can see it in #1

That's exactly what happened.
I just want to tell the full story to make it more clear: In the first time, I only have USDT in my Binance account. Normally, I deposit to Duelbits via USDT-BEP20 (Binance Smart Chain). I wagered more than 125k$ in Duelbits and most of the time, I only deposit via USDT-BEP20. But this time, Binance disabled USDT-BEP20 withdrawal due to maintenance, and I don't really want to withdraw via USDT-ERC20 because it costs more fee and I think it's nonsense. So that I converted $350 USDT to TRX in Binance because I only want to deposit $350 to Duelbits. After conversion, I immediately create a withdraw order to send to Duelbits. But I made a biggest mistake in this step, instead of choosing TRX, I chose USDT instead. Because I know that my TRX balance is equivalent to $350 so that I pressed "MAX" button, that's the reason why I sent $2418 USDT, a huge amount. Right after I press the "Submit" button on Binance account and the page reload, I realized that I made something very wrong. I immediately pressed the "Report" button on the withdrawal order and hope that it will stop sending the transaction, but it doesn't work.

My conversion order from USDT to TRX
https://www.talkimg.com/images/2023/09/07/mESQz.png

Withdrawal order
https://www.talkimg.com/images/2023/09/07/mEZf2.png
You can see that the timestamp is very close.

Actually, the warning message has just updated recently when they upgrade to Duelbits v2.0 (I think at around mid August). Below is the old UI, I took a screenshot right after I made a mistake
https://www.talkimg.com/images/2023/09/07/mEAW5.png
But that's not the point here. I don't blame them. I know that it's all my mistake, I know that I can lost my money if I send wrong asset. I just do whatever I can to fix my mistake as long as there is no official answer from Duelbits support.

All clear, there are warning notification about TRX address deposit fund available for TRX coins only not for USDT with TRC20 network, I think its fatal mistake from OP because Duelbit have warning based on above picture. I think have winning solution between OP or Duelbit teams about refunded if any possibility but OP need to pay refund service fees based on happening when sending in exchange wallet but we use difference network kinds and still not supported yet in exchange market.

---

For every one before depositing fund in gambling platform account see their term of service, which one network allowed and supported for depositing because not all exchange will supported all network for depositing our fund.

You best bet os to reach out to them via either the support and lay your complaint to them,  I doubt if there is much they can do for you in this situation as you are always warned not to send to wrong coin to the receiving address as that will result into lost of your asset.

Anyway there is no harm in trying and I encourage you to reach them directly instead of creating a thread here in the forum,  although you may likely to get some advice from members who may have made the same or similar mistakes before.

There is a notice and a warning which is shown in this reply :


So I think it is not right to attach credibility and reputation here, since it is the user's fault that he sent the fund to the wrong address.  The most the Duelbits can do here is to consider the request but they are not obliged to do so.

I still hope that Duelbits gives consideration since the amount lost is not small. 

The good thing here is that you realize that this is your own mistake. So, whatever decision duelbit takes regarding this matter, no one can blame them especially that they made it clear on the deposit page that any coins sent to a wrong address will be lost.
That being said, I believe duelbit should help you (a loyal customer) recover your money. After all, you made the mistake while trying to deposit on their casino to play there. $2400+ is not a small amount and it's worth the risks associated with the recovery process.
I hope you will get a satisfying response from their customer support soon.

I once sent ltc to a btc address by mistake.
And guess what? The casino was able to get my coins back.
In your case getting access to usdt shouldn't be that hard, it all depends on the casino.
Good luck.

Looks like no chance of getting it back as per Strongkored's image given and I hope the customer service should be honest with you on that as well. I think moving on would be the best course of action here but it's really regrettable that your money was in the wrong hands already, chance they won't give it back to you of whoever owns that address. If they own that address good thing but chance here is very slim.

OP can get his funds back if Duelbits wants, the whole thing depends on Duelbits. Since the Op made a mistake here, he will have to wait until they give an update on this. Duelbits forum rep has been offline for a month, now when he comes online he can update this thread on the current situation. It is true that if the OP does not get these funds back, it will be a very expensive lesson for him so that he does not make such mistakes in the future. But I hope Duelbits will try their best to return the OP's funds.

This usually happens especially to new users of a casino. Since it isn't intended, it is best to reach out to their support which is actually active regarding this concern. It might be a mistake but I hope Op would learn from this to check the accepted network or currency first before depositing.
Not sure either if they could still recover it or could even refund it but you should inform the team regarding the problem so they can do something to solve this issue. Same thing happened to me before when I sent the wrong currency to another network and it took a long time before I got refunded which isn't a bad thing since the mistake was on my end. I hope we can learn from this as well.

The other problem is that the USDT that Duelbits is using is on Erc20 and not TRC20, i dont know if it can be recovered manually but i do have the same problem when sending up another chain as deposit on Binance on which they do ask out for some BUSD fee for that recovery service, so i had paid for that and successfully retrieved those funds which is really that good but i dont know if this one would really be applicable or could really be that possible on some certain conditions or situations.

If ever that Duelbits cant really be able to retrived it out then it would really be that an expensive lesson learned for OP which its
always been that recommendable that whenever you do tend to deposit thousands of $$$ then always double check out those warnings
because if they have stated that wrong deposits would be lost forever then there's nothing you can do.

I am not the OP but let me explain about the transaction. Op has taken the wallet which is of TRX. And deposited USDT to the wallet and it has not occurred any problem as it is a TRX wallet. The problem is that wallet is TRX and that's why it couldn't be deposited on the wallet. If team can add manually then it may work otherwise it is not possible.

Sorry I don't know details about Duelbit gambling platform, but how possibilities wit OP available sending USDT TRC from Binance to Duelbit account actually impossible sending using TRC network in Binance to wallet TRC USDT in duelbit. Its seems impossible for sending with address start first 0x as USDT ERC20 network.

But how possibility with OP can get Duelbit deposit address with USDT TRC network if there in duelbit gambling platform not support TRC, drastically difference address kinds between ERC20 and TRC because when wrong kinds of address can't sending fund. I don't understand yet about problem if wrong network usually in exchange platform we need to pay fees service and they will return back our fund.

Use https://www.talkimg.com/ to upload your images because the screenshot you provided shows error 404 when I click it. It's possible that the privacy of the image is not on public. Nevertheless, use the regular imagehost for the forum for convenience. I'm eager to see the reply of the support regarding your case. Duelbits is known as a very helpful casino in regards with issue against them.


Importing the private key is very easy. The only problem is the risk involved since they are importing a private key for all their assets which means it can jeopardize all the money included on that one particular key. This kind of retrieval needs extra caution and this makes them very hesitant to solve this case quickly.