Topic: ( Resolved ) Poloniex isn't being professional at all with me - page 3. (Read 7661 times)

I'm sure about is that the problem isn't with me

You could try looking at this: http://stevegrundy.blogspot.nl/2017/06/poloniex-customer-service-how-to-get.html

I had 2 withdrawals that were stuck pending "awaiting approval" for over a week. I sent in a ticket right after when it happen but I never got a reply, until a few hours ago. My ticket has been closed and the withdrawals have been processed. I doubt Poloniex is pulling an exit scam (or trying to scam certain users). They do have a lot of support issues and fix them asap because now they are losing a lot of customers. I'll be using Bittrex until Polo solves their issues.

Seems to be getting out of hand... Reason why they blocked your IP could be either that they refuse to communicate with you on purpose or it has been blocked along with the whole IP range belonging to the provider in the area they claim to not support anymore... Worth to find out.

I can access their support , and already have tickets being processed but the problem is that they haven't responded to me after they said that they will pay ASAP 

I feel sorry for you mate. $3,000 is a decent amount of money and I understand your frustration.

We have nothing to do here but to wait. But here is my own view on the situation, right now that Poloniex are experiencing massive tickets request (prior to much massive request when they experienced heavy volume) and already lots of pending, major things are now being handled too long to give way for those they can handeld easily . Their manpower is shit and I think it can't handled old tickets. At least they must sending an update/s for let's say twice a week so that people are aware that their concern are being handled.

no , no word from them since the time I created the topic here

SafeIP Free VPN is a solution to change IP.

But if they permit not to You upload new data to account is a different thing.

Is Your account blocked Here?
https://poloniex.freshdesk.com/support/solutions/folders/1000223792

my ip is blocked

17. PERMANENT WITHDRAWAL OF SERVICE
Poloniex may (a) suspend or terminate your access to the Services, and (b) deactivate or cancel your Account as required by a valid subpoena or court order, or if Poloniex reasonably suspects you of using your Account in furtherance of illegal activity.
You will be permitted to transfer cryptocurrency associated with your Account for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order.
If any transaction is in a pending state at the time your Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate. You may not cancel your Account to evade an investigation or avoid paying any amounts otherwise due to Poloniex. Upon cancellation of your Account, you authorize Poloniex to cancel or suspend pending transactions and, after providing written notice to the you, return the funds associated with such transactions to your wallet address.
In the event that you or Poloniex terminates this agreement or your access to the Services, or deactivates or cancels your Account, you will remain liable for all amounts due hereunder. In the event that a technical problem causes system outage or account errors, Poloniex may temporarily suspend access to your Account until the problem is resolved.

23. ARBITRATION
Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under your use of the Services shall be finally settled on an individual basis through confidential, binding arbitration in accordance with the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Poloniex hereby expressly waive trial by jury. The arbitration shall take place in New York, New York, in the English language and the arbitral decision may be enforced in any court. At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings. The prevailing party in any action or proceeding to enforce this agreement shall be entitled to costs and attorneys' fees. Additionally, you hereby waive your right to participate in a class action lawsuit or class-wide arbitration.

no , no word from them since the time I created the topic here

If You go to listen, just change the place of Residence for some time, provide proofs of this New Residence, withdraw the Money, and You are OK.
This cost Money, so You need check, If this make the economic Reason.
I have no idea, how is easy to become the Lebanon Residence, this is few kilometers from You.
Until You are not on "ISIS" territory.

Any new responses from them? Lol, rather than depositing btc into poloniex you could have bought yourself a ton of popcorn and watched like 50 movies lmfao.

I just made several withdraws (up to my daily withdraw limit) without issues. I want to upgrade my account but I refuse to wait for over a month to do so. That's why I'm moving my funds to Bittrex (even though that will take a long time with a $2000 daily withdraw limit ).

hmmm there is something new finally 
for the past month my ticket was still pending , but today something new happened
it was showing that agent who is working on my ticket is Johnny Garcia , now it's only showing Johnny 

damn it seems that I will have so many boring days with poloniex

I entered Syria as my country

Sorry that you guys are still dealing with this evasive jerkwads! I will never ever deal with them based off of the way they have treated my friend and refused to answer support tickets about his BTC! This is totally pathetic customer support. I don't care what part of the world you are from you cannot just take people's money like this!

This seriously seems to be a very shady behavior. We are with you on this issue dude and hope you will work it out somehow eventually.

This is listed in their terms, which you should read carefully - it's not very long, but the eligibility part highlights the main issue.
Syria, Sudan, North Korea, Cuba, and Iran are not eligible. It's unlikely that anything will happen here.

By accessing or using the Site, you represent and warrant that you are at least 18 years old and have not previously been suspended or removed from the Site. You also represent and warrant that you are not a resident of the State of New York. You represent and warrant that you are not: (a) located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, (b) identified as a "Specially Designated National", or (c) placed on the Commerce Department's Denied Persons List. You further represent and warrant that you will not use the Site if the laws of your country prohibit you from doing so in accordance with these Terms. Finally, you represent and warrant that you will not be using this site for any illegal activity, including but not limited to money laundering and the financing of terrorism.

Nice! 
i am still at 17 days no response at all, and i find it really weird that we all seem to be having this same issue (IP change locks)
i understand the security thing but kinda random , i remember cryptsy selectively locked withdraws to to try hide a hack for a year, i wonder if polo is doing the same now
my funds are only 0.2BTC frozen, but it's MY money and i have done NOTHING wrong to have my account locked with no explanation...

1. wait until US sanctions end
2. make a Lebanon residence if there are much money, or some other state residence

Poloniex is a US based business, and they need fit local laws.

Just updating on this since I'm facing same problem.
You got your money back ?!