Pages:
Author

Topic: ( Resolved ) Poloniex isn't being professional at all with me - page 3. (Read 7684 times)

sr. member
Activity: 490
Merit: 252
http://VKcams.com/
I'm sure about is that the problem isn't with me

Why You contact not New Yourk Lawyers?
They love to solve problems of customers.
legendary
Activity: 2436
Merit: 1804
guess who's back
You could try looking at this: http://stevegrundy.blogspot.nl/2017/06/poloniex-customer-service-how-to-get.html

I had 2 withdrawals that were stuck pending "awaiting approval" for over a week. I sent in a ticket right after when it happen but I never got a reply, until a few hours ago. My ticket has been closed and the withdrawals have been processed. I doubt Poloniex is pulling an exit scam (or trying to scam certain users). They do have a lot of support issues and fix them asap because now they are losing a lot of customers. I'll be using Bittrex until Polo solves their issues.

may I know how much in total you waited ?? glad that they are paying some people
I have done previously everything mentioned in the link you provided , and btw my  ticked has always been showing being processed and it's been over 40 days now so what I'm sure about is that the problem isn't with me
legendary
Activity: 2198
Merit: 1989
฿uy ฿itcoin
You could try looking at this: http://stevegrundy.blogspot.nl/2017/06/poloniex-customer-service-how-to-get.html

I had 2 withdrawals that were stuck pending "awaiting approval" for over a week. I sent in a ticket right after when it happen but I never got a reply, until a few hours ago. My ticket has been closed and the withdrawals have been processed. I doubt Poloniex is pulling an exit scam (or trying to scam certain users). They do have a lot of support issues and fix them asap because now they are losing a lot of customers. I'll be using Bittrex until Polo solves their issues.
legendary
Activity: 2436
Merit: 1804
guess who's back
Seems to be getting out of hand... Reason why they blocked your IP could be either that they refuse to communicate with you on purpose or it has been blocked along with the whole IP range belonging to the provider in the area they claim to not support anymore... Worth to find out.

gonna check that in the coming days , didn't have an access to another computer yet

anyways it's been almost 40 days and their support still not answering or paying me , checked their twitter and there are many similar problems mine had the highest waiting time so yay me  Grin
since my ticket id 128707 there is definitely some thing fishy , and I wont be surprised if poloniex is preparing for an exit scam
full member
Activity: 163
Merit: 100
Seems to be getting out of hand... Reason why they blocked your IP could be either that they refuse to communicate with you on purpose or it has been blocked along with the whole IP range belonging to the provider in the area they claim to not support anymore... Worth to find out.
sr. member
Activity: 490
Merit: 252
http://VKcams.com/

I can access their support , and already have tickets being processed but the problem is that they haven't responded to me after they said that they will pay ASAP  Smiley

OK, this is a promise.

Try to get some "free consultation" here
legendary
Activity: 2436
Merit: 1804
guess who's back

no , no word from them since the time I created the topic here


I feel sorry for you mate. $3,000 is a decent amount of money and I understand your frustration.

We have nothing to do here but to wait. But here is my own view on the situation, right now that Poloniex are experiencing massive tickets request (prior to much massive request when they experienced heavy volume) and already lots of pending, major things are now being handled too long to give way for those they can handeld easily . Their manpower is shit and I think it can't handled old tickets. At least they must sending an update/s for let's say twice a week so that people are aware that their concern are being handled.

yeah I think all I can do is waiting , but I want to spread the word cause what happened with me may happen with anyone in the community here
I know that poloniex has a lot of tickets but this is just ridiculous  to wait that much , they were replying to my tickets after maximum 7 days but once I requested the withdrawal they started to not respond at all
other tickets may need time and work cause some people lost money in margin , so these types of tickets need patience
but my ticket is simply a withdrawal request !! does it take over a month to prcoess a ticket that's asking for a withdrawal ??
legendary
Activity: 2940
Merit: 1083

no , no word from them since the time I created the topic here


I feel sorry for you mate. $3,000 is a decent amount of money and I understand your frustration.

We have nothing to do here but to wait. But here is my own view on the situation, right now that Poloniex are experiencing massive tickets request (prior to much massive request when they experienced heavy volume) and already lots of pending, major things are now being handled too long to give way for those they can handeld easily . Their manpower is shit and I think it can't handled old tickets. At least they must sending an update/s for let's say twice a week so that people are aware that their concern are being handled.
legendary
Activity: 2436
Merit: 1804
guess who's back
my ip is blocked

SafeIP Free VPN is a solution to change IP.

But if they permit not to You upload new data to account is a different thing.

Is Your account blocked Here?
https://poloniex.freshdesk.com/support/solutions/folders/1000223792

yeah I know that I may be able to access the site with a VPN , but there is no reason for me to do so cause will change nothing
even if I access the site I won't be able to do anything since my account is frozen , and also I don't want to give them a reason to not pay me
They may say that I tried to access my account illegally  Grin

I can access their support , and already have tickets being processed but the problem is that they haven't responded to me after they said that they will pay ASAP  Smiley
sr. member
Activity: 490
Merit: 252
http://VKcams.com/
my ip is blocked

SafeIP Free VPN is a solution to change IP.

But if they permit not to You upload new data to account is a different thing.

Is Your account blocked Here?
https://poloniex.freshdesk.com/support/solutions/folders/1000223792

Quote
17. PERMANENT WITHDRAWAL OF SERVICE
Poloniex may (a) suspend or terminate your access to the Services, and (b) deactivate or cancel your Account as required by a valid subpoena or court order, or if Poloniex reasonably suspects you of using your Account in furtherance of illegal activity.
You will be permitted to transfer cryptocurrency associated with your Account for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order.
If any transaction is in a pending state at the time your Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate. You may not cancel your Account to evade an investigation or avoid paying any amounts otherwise due to Poloniex. Upon cancellation of your Account, you authorize Poloniex to cancel or suspend pending transactions and, after providing written notice to the you, return the funds associated with such transactions to your wallet address.
In the event that you or Poloniex terminates this agreement or your access to the Services, or deactivates or cancels your Account, you will remain liable for all amounts due hereunder. In the event that a technical problem causes system outage or account errors, Poloniex may temporarily suspend access to your Account until the problem is resolved.

23. ARBITRATION
Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under your use of the Services shall be finally settled on an individual basis through confidential, binding arbitration in accordance with the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Poloniex hereby expressly waive trial by jury. The arbitration shall take place in New York, New York, in the English language and the arbitral decision may be enforced in any court. At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings. The prevailing party in any action or proceeding to enforce this agreement shall be entitled to costs and attorneys' fees. Additionally, you hereby waive your right to participate in a class action lawsuit or class-wide arbitration.


You need become the Answer about why there the Account is cancelled.
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
no , no word from them since the time I created the topic here

I'm shocked, polo is getting worse than yobit... I can not believe. they retired troll box and the problems still persist?

Why do not polo hire more people to support? Would solve most of the problems
legendary
Activity: 2436
Merit: 1804
guess who's back
I entered Syria as my country


If You go to listen, just change the place of Residence for some time, provide proofs of this New Residence, withdraw the Money, and You are OK.
This cost Money, so You need check, If this make the economic Reason.
I have no idea, how is easy to become the Lebanon Residence, this is few kilometers from You.
Until You are not on "ISIS" territory.

man I have said it many times !! I can't access the site now anymore my ip is blocked and my account is frozen
so even if I was able to get into my account I can't do anything with it , I can't change the country or do withdrawals

you people are ignoring that Poloniex said that they will pay me , they said that they are temporarily halting the use of the exchange for Syrians ( not hey you are using us in Syria and you can't so you are blocked for ever ) also they said that I have the right to make a one time withdrawal
so even polonix knows that I did nothing wrong !!
 

Any new responses from them? Lol, rather than depositing btc into poloniex you could have bought yourself a ton of popcorn and watched like 50 movies lmfao.

no , no word from them since the time I created the topic here


hero member
Activity: 644
Merit: 501
I just made several withdraws (up to my daily withdraw limit) without issues. I want to upgrade my account but I refuse to wait for over a month to do so. That's why I'm moving my funds to Bittrex (even though that will take a long time with a $2000 daily withdraw limit Sad).

Darn. Well, you are lucky to have at least withdrawals going well with you.

Basically if your account gets into any sort of trouble from now on you're screwed. No more customer support, no nothing. It's just pure luck. So don't stretch it, make sure that you stay in the limit. I'm not sure whether they are randomly scamming people, or they have a certain bracket of people they don't process withdrawals to. Either way bittrex is the logical alternativ ehere.

hmmm there is something new finally  Smiley
for the past month my ticket was still pending , but today something new happened
it was showing that agent who is working on my ticket is Johnny Garcia , now it's only showing Johnny  Grin Grin

damn it seems that I will have so many boring days with poloniex

Any new responses from them? Lol, rather than depositing btc into poloniex you could have bought yourself a ton of popcorn and watched like 50 movies lmfao.
sr. member
Activity: 490
Merit: 252
http://VKcams.com/
I entered Syria as my country


If You go to listen, just change the place of Residence for some time, provide proofs of this New Residence, withdraw the Money, and You are OK.
This cost Money, so You need check, If this make the economic Reason.
I have no idea, how is easy to become the Lebanon Residence, this is few kilometers from You.
Until You are not on "ISIS" territory.
legendary
Activity: 2198
Merit: 1989
฿uy ฿itcoin
I just made several withdraws (up to my daily withdraw limit) without issues. I want to upgrade my account but I refuse to wait for over a month to do so. That's why I'm moving my funds to Bittrex (even though that will take a long time with a $2000 daily withdraw limit Sad).
legendary
Activity: 2436
Merit: 1804
guess who's back
Sorry that you guys are still dealing with this evasive jerkwads! I will never ever deal with them based off of the way they have treated my friend and refused to answer support tickets about his BTC! This is totally pathetic customer support. I don't care what part of the world you are from you cannot just take people's money like this!
This seriously seems to be a very shady behavior. We are with you on this issue dude and hope you will work it out somehow eventually.

thanks for both of you guys , I really appreciate your support

This is listed in their terms, which you should read carefully - it's not very long, but the eligibility part highlights the main issue.
Quote
By accessing or using the Site, you represent and warrant that you are at least 18 years old and have not previously been suspended or removed from the Site. You also represent and warrant that you are not a resident of the State of New York. You represent and warrant that you are not: (a) located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, (b) identified as a "Specially Designated National", or (c) placed on the Commerce Department's Denied Persons List. You further represent and warrant that you will not use the Site if the laws of your country prohibit you from doing so in accordance with these Terms. Finally, you represent and warrant that you will not be using this site for any illegal activity, including but not limited to money laundering and the financing of terrorism.

Syria, Sudan, North Korea, Cuba, and Iran are not eligible. It's unlikely that anything will happen here.

not sure if these parts are new or not but if they want to not accept members from a certain country they should name the countries not only say that that you shouldn't use the site if you are in a country which US has embargoed goods or services !!
most people don't know exactly what are these countries , also please note that when I registered I didn't use fake information !! I entered Syria as my country and was able to deposit and withdraw for over a year !!
if they want to apply the laws they should make it obvious that certain countries can't use the site , not letting people register , deposit and then take their money

after the war started I had the same problem with all major gambling sites like pokerstars and 888 , but once they stopped accepting players from my country they let me withdraw all the funds and I had my money back in less than one week ( in a fiat site )
copper member
Activity: 2562
Merit: 2510
Spear the bees
This is listed in their terms, which you should read carefully - it's not very long, but the eligibility part highlights the main issue.
Quote
By accessing or using the Site, you represent and warrant that you are at least 18 years old and have not previously been suspended or removed from the Site. You also represent and warrant that you are not a resident of the State of New York. You represent and warrant that you are not: (a) located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, (b) identified as a "Specially Designated National", or (c) placed on the Commerce Department's Denied Persons List. You further represent and warrant that you will not use the Site if the laws of your country prohibit you from doing so in accordance with these Terms. Finally, you represent and warrant that you will not be using this site for any illegal activity, including but not limited to money laundering and the financing of terrorism.

Syria, Sudan, North Korea, Cuba, and Iran are not eligible. It's unlikely that anything will happen here.
member
Activity: 90
Merit: 10
This seriously seems to be a very shady behavior. We are with you on this issue dude and hope you will work it out somehow eventually.
full member
Activity: 172
Merit: 100
'Bout It.
Sorry that you guys are still dealing with this evasive jerkwads! I will never ever deal with them based off of the way they have treated my friend and refused to answer support tickets about his BTC! This is totally pathetic customer support. I don't care what part of the world you are from you cannot just take people's money like this!
legendary
Activity: 2436
Merit: 1804
guess who's back
Nice! 
i am still at 17 days no response at all, and i find it really weird that we all seem to be having this same issue (IP change locks)
i understand the security thing but kinda random , i remember cryptsy selectively locked withdraws to to try hide a hack for a year, i wonder if polo is doing the same now Sad
my funds are only 0.2BTC frozen, but it's MY money and i have done NOTHING wrong to have my account locked with no explanation... Sad

may I know where are you from ?? cause I want to know if this locking thing has anything to do with the country
also what's your ticket about ?? is it like my ticket a one time withdrawal then closing the account ??
would appreciate it if you share more details with me

1. wait until US sanctions end
2. make a Lebanon residence if there are much money, or some other state residence

Poloniex is a US based business, and they need fit local laws.

Lebanon residence may not work , first of poloniex isn't saying that they don't want to pay me but they are ignoring me !!
in their last reply they said that if I'm a Syrian I can take my money back and then they can close my account


Just updating on this since I'm facing same problem.
You got your money back ?!

no I haven't got a satoshi back , can you please share more details with me ?
is it the same country locking thing ?
Pages:
Jump to: