[RESOLVED] Rollbit withdrawal pending for over 16 hours - page 3.

cryptoneki

newbie

Activity: 6

Merit: 1

Quote from: Woodie on September 15, 2023, 10:21:26 AM

Quote from: Cantsay on September 15, 2023, 09:53:36 AM

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.

If anything, most sportsbooks/casinos don't actually process such withdrawal requests as it looks like someone trying to wash their money...

But from what OP wrote saying ''The withdrawal queue has now been processed'' is a positive thing especially since the message says processed should be seen as a good thing unlike locking you out of your account or something...

Quote from: cryptoneki on September 15, 2023, 10:03:18 AM

no this time I didnt wager anything but I have made sports bets like a week ago on rollbit. Now the agent is telling me to kyc but apparently documents from my country are not accepted but my country is not on the 'restricted countries' list

So whats happening here Huh

Has your withdrawal request been processed??
Or they requested you to go through their KYC process before the withdraw/after the withdraw request which looks like you didn't complete?

which is which has you didn't mention KYC in the opening page?

here is the message i get after taking a photo of my id for kyc https://talkimg.com/image/6zpuv

and here are the messages with the support team
these are from 7 hours ago
https://talkimg.com/image/6F2C2
https://talkimg.com/image/6FUvc

these are more recent
https://talkimg.com/image/6zlOz
https://talkimg.com/image/6z0j5

Agbe

legendary

Activity: 1022

Merit: 1341

Quote from: cryptoneki on September 15, 2023, 09:50:28 AM

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

16 hours? Op inpatient is displaying in you mind. When there is a long queue in the withdrawal process it would take 24 hours to be released. And you have not waited for 24 hours, you just come here to create thread. At least you would have waited for one day before complaining. This days the support service team is not an experts in gambling and not even from the technical unit so most of the questions gamblers and clients asked them, they could not answer them. Op still wait for more hours and in the process of waiting, still communicate with them the best out come of the pending withdrawal.

Kelvinid

sr. member

Activity: 2828

Merit: 344

win lambo...

Quote from: cryptoneki on September 15, 2023, 09:50:28 AM

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

I suggest you wait for 24 hours before taking any action. There's a reason why some withdrawals are delayed. You mentioned that you deposited it, but did you wager the funds you deposited? If you did, then your funds will likely be released if you haven't violated any of their terms of service. However, if you didn't wager the funds, there might be a wagering requirement for every gambling site. In that case, you'll need to meet that requirement before you can withdraw the funds.

Slow death

legendary

Activity: 3164

Merit: 1127

Leading Crypto Sports Betting & Casino Platform

in their TOS they say that people will be asked to do kyc level two in case they deposit 2000 euros or more than 2000 euros, if I'm not wrong, but also in the FAQ they are clear in saying that new accounts when depositing need of having to wager $10 before they can request a withdrawal, that is fair and any casino will ask people to play before making withdrawals. you cannot make a deposit and not play anything and then request a withdrawal, this is what leads to suspicion of money laundering, this is probably the reason they are asking you to do kyc. I suggest you put more details in this thread

What documents did you submit to the casino? You say that the withdrawal is pending for 16 hours, in this short period of time have you already submitted the documents to kyc and have they already reviewed and disapproved your documents? It's strange that so much happened in just a few hours. Also post all conversations you had with support and also photos of your account along with deposits, statistics and withdrawal history, this to serve as evidence so we can all understand what is really happening

Woodie

hero member

Activity: 1834

Merit: 879

Rollbit.com ⚔️Crypto Futures

Quote from: Cantsay on September 15, 2023, 09:53:36 AM

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.

If anything, most sportsbooks/casinos don't actually process such withdrawal requests as it looks like someone trying to wash their money...

But from what OP wrote saying ''The withdrawal queue has now been processed'' is a positive thing especially since the message says processed should be seen as a good thing unlike locking you out of your account or something...

Quote from: cryptoneki on September 15, 2023, 10:03:18 AM

no this time I didnt wager anything but I have made sports bets like a week ago on rollbit. Now the agent is telling me to kyc but apparently documents from my country are not accepted but my country is not on the 'restricted countries' list

So whats happening here Huh

Has your withdrawal request been processed??
Or they requested you to go through their KYC process before the withdraw/after the withdraw request which looks like you didn't complete?

which is which has you didn't mention KYC in the opening page?

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: cryptoneki on September 15, 2023, 09:50:28 AM

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

By any chance, Does your last withdrawal trigger KYC verification if you still didn’t undergo on it? Because you consecutively withdraw both huge amount and typically casino already will require KYC with that activity and amount.

Can you provide screenshots of conversation with the support? You ch use talkimg.com to upload image and share the link here.

It’s odd for a withdrawal to become pending for over 16hours without any verification pending because Rollbit has a fast withdrawal feature.

btc_angela

hero member

Activity: 2660

Merit: 551

Quote from: cryptoneki on September 15, 2023, 10:03:18 AM

Quote from: Cantsay on September 15, 2023, 09:53:36 AM

Quote from: cryptoneki on September 15, 2023, 09:50:28 AM

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

You account was not banned, you just have a pending withdrawal… I’d suggest you look for the representative here in the forum and send them a Pm so that they can look into your situation to know the reason for the delay.

And also try to post the link if your thread in their Ann thread for more visibility, I’m sure your issue will be resolved soon enough since your account was not blocked and you didn’t go against any rule.

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.

no this time I didnt wager anything but I have made sports bets like a week ago on rollbit. Now the agent is telling me to kyc but apparently documents from my country are not accepted but my country is not on the 'restricted countries' list

Perhaps the reason is that you just deposited your money without any wager and you try to deposit. If I'm not mistaken, there is a wagering requirements not just in Rollbit but any casino for that matter and probably it trigger that in their system and that's why they are asking you to do a complete KYC as this is mandated by law (and I hope you know that).

I don't understand what you mean by your documents are not accepted. But for sure you have a passport or even a national ID that the casino might accept so at least make it clear to them.

noormcs5

hero member

Activity: 2814

Merit: 618

Leading Crypto Sports Betting & Casino Platform

Quote from: cryptoneki on September 15, 2023, 10:03:18 AM

no this time I didnt wager anything but I have made sports bets like a week ago on rollbit. Now the agent is telling me to kyc but apparently documents from my country are not accepted but my country is not on the 'restricted countries' list

What do you mean that the documents from your country are not accepted ? How it is possible if your country is in the allowed list ? Or you mean to say that the documents you provided for KYC are not satisfactory ?

Did you talked with the agent and what exactly did he said about the KYC documents ?

At first, i thought that you will get your withdrawal as 16 hours or so is not a big deal but now things seems complicated and Rollbit seems to have a valid reason denying you payment. However, your case is not clear as i don't think you have told every details here at the moment Huh

cryptoneki

newbie

Activity: 6

Merit: 1

Quote from: Cantsay on September 15, 2023, 09:53:36 AM

Quote from: cryptoneki on September 15, 2023, 09:50:28 AM

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

You account was not banned, you just have a pending withdrawal… I’d suggest you look for the representative here in the forum and send them a Pm so that they can look into your situation to know the reason for the delay.

And also try to post the link if your thread in their Ann thread for more visibility, I’m sure your issue will be resolved soon enough since your account was not blocked and you didn’t go against any rule.

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.

no this time I didnt wager anything but I have made sports bets like a week ago on rollbit. Now the agent is telling me to kyc but apparently documents from my country are not accepted but my country is not on the 'restricted countries' list

Wiwo

hero member

Activity: 1022

Merit: 667

Top Crypto Casino

At this point, I think what you need to do is be patient for now, since the agent already responded that there is nothing wrong with your withdrawal only on que which is something that we need to understand with blockchain transactions sometimes it is instant other times it may take hours or days so you have to wait.

If there was anything wrong with your account, it should have been started in the agent's response to you, you can still create a reminder for the agent letting them know your issue is still pending.

Cantsay

hero member

Activity: 700

Merit: 541

Bitcoin Casino Est. 2013

Quote from: cryptoneki on September 15, 2023, 09:50:28 AM

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

You account was not banned, you just have a pending withdrawal… I’d suggest you look for the representative here in the forum and send them a Pm so that they can look into your situation to know the reason for the delay.

And also try to post the link if your thread in their Ann thread for more visibility, I’m sure your issue will be resolved soon enough since your account was not blocked and you didn’t go against any rule.

One last thing, is this the first time you have deposited and withdrawn without wagering anything? Because such act seems shady ngl.

cryptoneki

newbie

Activity: 6

Merit: 1

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

Topic: [RESOLVED] Rollbit withdrawal pending for over 16 hours - page 3. (Read 386 times)