Topic: Rollbit has literally has thrown my money away, sending it to an FTX address (Read 899 times)

Hopefully the red isn't an issue or else that would be scary. I'm slowly getting over the loss but would greatly help at this time if they could get it back. I tried making an account a few weeks ago but it says "Use your FTX credentials and the same MFA as you did before." meaning only the company is available to do this and check to see if there is any claimable balance.

So I suppose now, the next best thing to do is to tell the company about this, with the image you've showed and hope for the bets?

[Reuploaded to talkimg and adding some mark]

The text I underlined in red raised some concern in me. I hope I'm wrong, but the way I perceive it from their reply, they made some kind of "snapshot" of the balance during petition date, and what's claimable was what's recorded during that date, and thus your "deposit", which happens later than the snapshot, was not recorded.

The sentence I marked in blue, though, might offers something. Have you made an account on their portal and see if there's any claimable balance there? Given your fund on the NFT company's address was moved, maybe --just maybe-- it's recorded and claimable.

I'm surprised I received a response at all but
https://cdn.discordapp.com/attachments/1134382609984651265/1175194026761269368/image.png?ex=656a57ba&is=6557e2ba&hm=e13909af1fda74952a192c61769be8b555dc6e70962f49238b35e797e4ff9e28&

That's what it says

As I understand it, your money was sent to the address that you specified in Rollbot during registration. And the fact that you did not change the address in a timely manner is only your fault, since the payment was sent to you in a timely manner using the details specified in your personal account.

As I understand it, your money was sent to the address that you specified in Rollbot during registration. And the fact that you did not change the address in a timely manner is only your fault, since the payment was sent to you in a timely manner using the details specified in your personal account.

...I never told him to send it there, we had no discussion about where my Rollbit funds would be sent to, and considering it was over a year since the deposit he should’ve talked to me before doing this. Why did this not at least happen? ...

Have you got any email reply from them? If they replied, you can probably ask them what to do on this situation. If they haven't reply you, have you tried their other email address? Which one did you use to send them an email? [email protected]? Try these that's listed on their portal for claiming:


meanwhile, what's the development from the NFT company? Have they give you a legal power to control that wallet or something that might help you gain access to that fund?

I've heard both that it's "easier" to get my money back since it was from after the crash but I also heard people say that its not gonna happen. I'm not sure what but I hope something can be done

The money Rollbit sent was already confirmed and is now being transferred out. The outgoing transaction is being sent to a wallet used for consolidating recent deposits sent to FTX. There aren't any other clues as to the wallet's purpose because there is no other activity besides these consolidations.

The FTX claims website indicates that customers are only entitled to their balance prior to November 11, 2022. Since it is after the claim deadline and your lost funds were sent to FTX after the specified date it's not looking too favorable but perhaps the custodial service you used could amend their claim or submit a new one to try and get back those funds.

I click on the address where its sent to and it looks like starting Yesterday and Today, a bunch of money is just being mass sent to this one address, including my money
https://blockchair.com/bitcoin/address/3KUHpUCxaaJAsR5DQYB5rPYK8xwQprcZC9

is this something related to giving back the money from FTX victims? What's happening?

Little Update:

I've shown them and talked to them about the suggestion you've provided and I got a response


original image

Could we double check, or confirm that claims.ftx.com is a legitimate website for them? I've been also trying to get ahold of a FTX Prosecutor on LinkedIn but no response so far as well. Any other people I should contact for advice or help?

Thank you again

Is there like any way I could claim the money without having to go through the company? They've ignored my message for over a week now   I've sent [email protected] a message but no response in some time too. Unfortunately I can't use claims.ftx.com without the company's help since its their FTX account.

Is there like any way I could claim the money without having to go through the company? They've ignored my message for over a week now   I've sent [email protected] a message but no response in some time too. Unfortunately I can't use claims.ftx.com without the company's help since its their FTX account.

I might be wrong, but that snippets of announcement were scattered around the website, and I believe the full article is here, which reads,



The way I interpret it, yes you can try to file a withdrawal request after 29 September, but you'll need an order or approval from from U.S. Bankruptcy Court for the District of Delaware, without it, your claim might be rejected.

I think it's worth the shot, though. I mean... there's nothing to lose, is there?

I just remember reading it here, maybe I misread it? idk
https://claims.ftx.com/welcome


File your customer claim
Deadline: September 29, 2023, 4pm ET ("Bar Date")


The FTX Customer Claims Portal and the Kroll Portal will remain accessible after the Bar Date to amend or file a claim. Absent order from the U.S. Bankruptcy Court for the District of Delaware, any claims filed after the Bar Date will be considered late filed and may be disputed. KYC will also remain open for customers to complete and upload the requested documentation

Do you mind providing me this article? If I have some time at hand, I don't mind to give it a read and see if we have the same understanding of what the article conveyed. But... I agree with you, suppose they're still allowing it, I think the fund will most likely transferred to that company's possession, and/or can only be verified by the company, and not you. Unless... maybe the company can write a statement that the recent deposit to their address is yours and will be "bestowed" to you?

Considering that Rollbit sent the coins after collapse, and after FTX/its subsidiaries become defunct, you should be able to get them back quite easily.

This will actually serve as a great test for the parties that are in control of FTX. If they do not give ineedhelpplease's money back, then the thievery is still continuing.  

It would be dumbfounding if they turn around and say that they no longer have access to the wallets. If they have a large array of wallets, someone with blockchain knowledge a part of the party in control can export the private key quite easily.

There are not many reasons why you would be rejected. I would not be surprised if it takes a long time to even get a response from them though.

Good luck, please keep us posted.


This is a damn stupid industry practice. You are telling me that every casino will just fling funds to places despite not knowing where it's going, and that regulations render casinos incapable of asking a user "do you control this address?" before sending a refund? Please. That is a very poor industry practice and all casinos who do that are asking for complaints, and deserve to be scrutinized for this.

I am not in the mood to get involved in more drama, however if you want to prevent complaints in the future, communicate better and don't be idiots. I say don't be idiots because this "internal policy" that is apparently "standard industry practice" is idiotic. You know how the blockchain works and you know that confirming address validity to ensure it's not a service-address is essential for any kind of refund. This process that ineedhelpplease now has to follow is 100% Rollbit's fault and was very simply to preventable...If I were him I'd be pushing for compensation for the time and potential loss that you've caused for him at the minimum and probably scrutinizing until the "internal policy" is publicly changed as well, so that others don't face these problems.

Considering that Rollbit sent the coins after collapse, and after FTX/its subsidiaries become defunct, you should be able to get them back quite easily.

This will actually serve as a great test for the parties that are in control of FTX. If they do not give ineedhelpplease's money back, then the thievery is still continuing.  

It would be dumbfounding if they turn around and say that they no longer have access to the wallets. If they have a large array of wallets, someone with blockchain knowledge a part of the party in control can export the private key quite easily.

There are not many reasons why you would be rejected. I would not be surprised if it takes a long time to even get a response from them though.

Good luck, please keep us posted.

This is a damn stupid industry practice. You are telling me that every casino will just fling funds to places despite not knowing where it's going, and that regulations render casinos incapable of asking a user "do you control this address?" before sending a refund? Please. That is a very poor industry practice and all casinos who do that are asking for complaints, and deserve to be scrutinized for this.

I am not in the mood to get involved in more drama, however if you want to prevent complaints in the future, communicate better and don't be idiots. I say don't be idiots because this "internal policy" that is apparently "standard industry practice" is idiotic. You know how the blockchain works and you know that confirming address validity to ensure it's not a service-address is essential for any kind of refund. This process that ineedhelpplease now has to follow is 100% Rollbit's fault and was very simply to preventable...If I were him I'd be pushing for compensation for the time and potential loss that you've caused for him at the minimum and probably scrutinizing until the "internal policy" is publicly changed as well, so that others don't face these problems.

[...]
If I may reverse the situation though, do you disagree that it'll be risky for a platform and probably expose themselves in abetting money laundering [and thus jeopardizing their license] because they go lenient with user by removing the second layer of AML policy and allow user to withdraw their fund to a different wallet, with consideration to the point I raised in #37?