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Topic: Rollbit has literally has thrown my money away, sending it to an FTX address - page 2. (Read 995 times)

legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
First of all, the claims.ftx.com URL seems to be legitimate.

Second, you do not have to wait for them to reply on a discord chat, you can use the customer services email address on their website to initiate your queries ([email protected]).

I doubt any of us here are experts in how FTX investigations are going but you have an interest to contact them and get as much information as possible as that would seem to be the only way you stand a chance of getting some of the owed amounts returned to you. You should remain hopeful and you should stay positive, just send them an email if you want to ask them questions or better still you can log your claim. The fact the option to log the complain is still present therefore the obvious conclusion would be that you still have time to submit your claim.

I wasn’t very good at reading it but they did say you can submit a claim after the due date but it might be denied or something idk. Could still trying be hopeful? And if I do, it would have to be under the companies FTX account. I’m willing to verify KYC since it’s my money but is this illegal since i don’t own the account? Unfortunately it actually was the same day I decided to verify KYC that it was also the deadline lol
legendary
Activity: 1666
Merit: 1037
Woops, almost forgot to respond!

So, I heard about this site named ftx claim or something and it wanted me to log in. Since I don't have an FTX account I contacted the company and I was ignored.


[image reuploaded through talkimg]

If they decide to cooperate do you think I could get my money back from that website? I saw one of the steps said to complete KYC I'd be willing to do this for them or something assuming its legal and etc.

Is there anything I could do really? I feel like it's just gonna be stuck there forever.

That option had crossed my mind before, but if I am not mistaken [which is why I didn't voiced it to you] the deadline for claiming a return already passed, even before you created this thread, on 29 September. Read more here and here. If it's still open and the deadline is extended, it might worth the shot.





I wasn’t very good at reading it but they did say you can submit a claim after the due date but it might be denied or something idk. Could still trying be hopeful? And if I do, it would have to be under the companies FTX account. I’m willing to verify KYC since it’s my money but is this illegal since i don’t own the account? Unfortunately it actually was the same day I decided to verify KYC that it was also the deadline lol

Considering that Rollbit sent the coins after collapse, and after FTX/its subsidiaries become defunct, you should be able to get them back quite easily.

This will actually serve as a great test for the parties that are in control of FTX. If they do not give ineedhelpplease's money back, then the thievery is still continuing.  

It would be dumbfounding if they turn around and say that they no longer have access to the wallets. If they have a large array of wallets, someone with blockchain knowledge a part of the party in control can export the private key quite easily.

There are not many reasons why you would be rejected. I would not be surprised if it takes a long time to even get a response from them though.

Good luck, please keep us posted.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

This is a damn stupid industry practice. You are telling me that every casino will just fling funds to places despite not knowing where it's going, and that regulations render casinos incapable of asking a user "do you control this address?" before sending a refund? Please. That is a very poor industry practice and all casinos who do that are asking for complaints, and deserve to be scrutinized for this.

I am not in the mood to get involved in more drama, however if you want to prevent complaints in the future, communicate better and don't be idiots. I say don't be idiots because this "internal policy" that is apparently "standard industry practice" is idiotic. You know how the blockchain works and you know that confirming address validity to ensure it's not a service-address is essential for any kind of refund. This process that ineedhelpplease now has to follow is 100% Rollbit's fault and was very simply to preventable...If I were him I'd be pushing for compensation for the time and potential loss that you've caused for him at the minimum and probably scrutinizing until the "internal policy" is publicly changed as well, so that others don't face these problems.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I wasn’t very good at reading it but they did say you can submit a claim after the due date but it might be denied or something idk. Could still trying be hopeful? And if I do, it would have to be under the companies FTX account. I’m willing to verify KYC since it’s my money but is this illegal since i don’t own the account? Unfortunately it actually was the same day I decided to verify KYC that it was also the deadline lol

Do you mind providing me this article? If I have some time at hand, I don't mind to give it a read and see if we have the same understanding of what the article conveyed. But... I agree with you, suppose they're still allowing it, I think the fund will most likely transferred to that company's possession, and/or can only be verified by the company, and not you. Unless... maybe the company can write a statement that the recent deposit to their address is yours and will be "bestowed" to you?
member
Activity: 244
Merit: 19
Woops, almost forgot to respond!

So, I heard about this site named ftx claim or something and it wanted me to log in. Since I don't have an FTX account I contacted the company and I was ignored.


[image reuploaded through talkimg]

If they decide to cooperate do you think I could get my money back from that website? I saw one of the steps said to complete KYC I'd be willing to do this for them or something assuming its legal and etc.

Is there anything I could do really? I feel like it's just gonna be stuck there forever.

That option had crossed my mind before, but if I am not mistaken [which is why I didn't voiced it to you] the deadline for claiming a return already passed, even before you created this thread, on 29 September. Read more here and here. If it's still open and the deadline is extended, it might worth the shot.





I wasn’t very good at reading it but they did say you can submit a claim after the due date but it might be denied or something idk. Could still trying be hopeful? And if I do, it would have to be under the companies FTX account. I’m willing to verify KYC since it’s my money but is this illegal since i don’t own the account? Unfortunately it actually was the same day I decided to verify KYC that it was also the deadline lol
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Woops, almost forgot to respond!

So, I heard about this site named ftx claim or something and it wanted me to log in. Since I don't have an FTX account I contacted the company and I was ignored.


[image reuploaded through talkimg]

If they decide to cooperate do you think I could get my money back from that website? I saw one of the steps said to complete KYC I'd be willing to do this for them or something assuming its legal and etc.

Is there anything I could do really? I feel like it's just gonna be stuck there forever.

That option had crossed my mind before, but if I am not mistaken [which is why I didn't voiced it to you] the deadline for claiming a return already passed, even before you created this thread, on 29 September. Read more here and here. If it's still open and the deadline is extended, it might worth the shot.



member
Activity: 244
Merit: 19

AFAIK, gathered from several sources some time ago and probably a bit outdated, AML verification for crypto "business" involves submitting ID [driving license, passport, or other govt. issued ID] and proof of residential [utility bill, bank statement, landline bill, etc.] Not sure if the part I bolded above was one of their AML compliance, though one of the AML protocol is simply identifying and monitoring the flow of the funds. Thus, probably you're not in a serious situation where they require a complicated AML verification, they simply tracing and "labelling" your flow of fund.


Here are all the questions that I was asked, after their review of the interview if this helped
"Can you provide some information on who the withdrawal was initially going to?"
"Why did you deposit the funds to Rollbit then try and withdraw them again to use in a deal?"


[image reuploaded to talkimg]

So from what I'm reading, I'm assuming that AML happened around here?

Unfortunately, from what I read, judging from their wording, I think yes, you indeed triggered their AML alarm. Casino are very sensitive to funds that deposited to their platform and later withdrawn without any bets. Usually they have minimum wagering requirement to discourage people from using their platform to launder money. I've been wondering about this too, but I assumed you passed this requirement because you said you did gambled some.

If you deposited the funds and requested withdrawal soon after, without touching your fund at all, casinos will usually get suspicious and implemented KYC/AML screening.

Is that all they asked? Or is there any other question related to the fund activity they asked, be it on the live chat or during video verification?

For the chat, those were the only two questions asked before they ended their investigation.

I do remember being asked multiple questions within the interview, but since I don't have a recording, I cannot remember them all

Here are some;
They asked if I could log out and log back in
They asked if I could verify my email (At the time this gmail was locked, but as of literally 10 minutes ago I've gotten it back through entering my correct password and verifying my phone, so I can do this now but sadly it's uh far too late lol)
They asked where did my most recent deposit come from, which I showed them

I believe there may have been some other questions but I don't remember.



Hey, since you are an expert I would appreciate some advice or help here if possible for something i’m about to ask related to this thread. I’ll post in a second since i’m at phone and I need to go home to type easier and provide screenshots.



Woops, almost forgot to respond!

So, I heard about this site named ftx claim or something and it wanted me to log in. Since I don't have an FTX account I contacted the company and I was ignored.

https://cdn.discordapp.com/attachments/1051132543350611968/1169142611454476308/image.png?ex=655453e8&is=6541dee8&hm=24fa049c4db520e57d14c3fed6329ec8df8e74dcaba8a8b21a49cc7647f56837&

If they decide to cooperate do you think I could get my money back from that website? I saw one of the steps said to complete KYC I'd be willing to do this for them or something assuming its legal and etc.

Is there anything I could do really? I feel like it's just gonna be stuck there forever.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole

AFAIK, gathered from several sources some time ago and probably a bit outdated, AML verification for crypto "business" involves submitting ID [driving license, passport, or other govt. issued ID] and proof of residential [utility bill, bank statement, landline bill, etc.] Not sure if the part I bolded above was one of their AML compliance, though one of the AML protocol is simply identifying and monitoring the flow of the funds. Thus, probably you're not in a serious situation where they require a complicated AML verification, they simply tracing and "labelling" your flow of fund.


Here are all the questions that I was asked, after their review of the interview if this helped
"Can you provide some information on who the withdrawal was initially going to?"
"Why did you deposit the funds to Rollbit then try and withdraw them again to use in a deal?"


[image reuploaded to talkimg]

So from what I'm reading, I'm assuming that AML happened around here?

Unfortunately, from what I read, judging from their wording, I think yes, you indeed triggered their AML alarm. Casino are very sensitive to funds that deposited to their platform and later withdrawn without any bets. Usually they have minimum wagering requirement to discourage people from using their platform to launder money. I've been wondering about this too, but I assumed you passed this requirement because you said you did gambled some.

If you deposited the funds and requested withdrawal soon after, without touching your fund at all, casinos will usually get suspicious and implemented KYC/AML screening.

Is that all they asked? Or is there any other question related to the fund activity they asked, be it on the live chat or during video verification?
member
Activity: 244
Merit: 19
[...]

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?

Yeah I don't remember submitting any documents and they never told me anything about "AML" I didn't even know that was a thing until after I made this thread. I was told to do KYC, and completed it using my Legal ID. I then completed a google interview with SmokeyLisa, and then answered a couple of questions related to the transaction I believe.

I'm not even sure what an AML document either but I know that was all I did, never submitted any paper files or documents to them, just my ID and an interview and answered their questions.

AFAIK, gathered from several sources some time ago and probably a bit outdated, AML verification for crypto "business" involves submitting ID [driving license, passport, or other govt. issued ID] and proof of residential [utility bill, bank statement, landline bill, etc.] Not sure if the part I bolded above was one of their AML compliance, though one of the AML protocol is simply identifying and monitoring the flow of the funds. Thus, probably you're not in a serious situation where they require a complicated AML verification, they simply tracing and "labelling" your flow of fund.


Here are all the questions that I was asked, after their review of the interview if this helped
"Can you provide some information on who the withdrawal was initially going to?"
"Why did you deposit the funds to Rollbit then try and withdraw them again to use in a deal?"

https://cdn.discordapp.com/attachments/1051132543350611968/1168118643679313960/image.png?ex=65509a43&is=653e2543&hm=403d9d597b7a80f87ed06a3b6083d09a22fa7b3960e860562e6c511fdab94355&
https://cdn.discordapp.com/attachments/1051132543350611968/1168118685504909332/image.png?ex=65509a4d&is=653e254d&hm=b15a2303553a78aa627398cb97c22d60b9ea75096ec11c0cb593cfd3b0b1ea40&



So from what I'm reading, I'm assuming that AML happened around here?
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
[...]

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?

Yeah I don't remember submitting any documents and they never told me anything about "AML" I didn't even know that was a thing until after I made this thread. I was told to do KYC, and completed it using my Legal ID. I then completed a google interview with SmokeyLisa, and then answered a couple of questions related to the transaction I believe.

I'm not even sure what an AML document either but I know that was all I did, never submitted any paper files or documents to them, just my ID and an interview and answered their questions.

AFAIK, gathered from several sources some time ago and probably a bit outdated, AML verification for crypto "business" involves submitting ID [driving license, passport, or other govt. issued ID] and proof of residential [utility bill, bank statement, landline bill, etc.] Not sure if the part I bolded above was one of their AML compliance, though one of the AML protocol is simply identifying and monitoring the flow of the funds. Thus, probably you're not in a serious situation where they require a complicated AML verification, they simply tracing and "labelling" your flow of fund.
member
Activity: 244
Merit: 19
I needed this money to pay back a friend $2.6k and use to eventually pay for college. Since I value my Rollbit account just as much as my money, I already feel hurt well enough that my Rollbit account is banned but I'm aware that the moderation is my fault so it is what it is. But to have my money basically lost for no reason hurts so much... Please understand the importance of why I needed to get my money back. If I can’t get it back my life will be a lot more difficult and stressed for literally no reason. Please help me!

What you wrote sounds like the monologue of a gambling addict who gambled with the money he needed for his education and to pay back his debts. Without going into why they banned you, would it hurt you less if you lost your deposit gambling and now you have to find another way to pay your debts and education?


I don’t want to call Rollbit “scammers” as that’s the wrong word. They are amazing people and calling them scammers is wrong. However though, the owner of the website has sent my money to the “depositing address” which was an FTX address that can no longer be accessed by anyone I believe.

As far as this is concerned, I believe that you have a full right to be dissatisfied and to seek justice, because this is definitely stupid on the part of the casino, because how else can you describe that after such a long time, someone thinks it is right to return someone's coins to the address from which the deposit was made, without first contacting the client and asking for confirmation.

I don't know if there is anything in their TOS regarding that on the basis of which you could ask for a refund? Besides, can you prove that the address to which the coins were sent really belonged to FTX?

I understand it's a gambling site but they have an NFT buying and reselling section which is allowed for the USA to participate in. I opposed gambling and never like putting any extreme amounts in there, only like $1 $10 etc just really small amounts every once in a while. If I lost it from gambling it would hurt even more considering that the stupid action was on me. I already learned my lesson not to gamble long ago and seeing how it took along time to have it gone by a really dumb and avoidable action that I already knew the consequences to (losing money by gambling).

The company has directly told me it was from FTX, I could link a recording of me refreshing the chat and show the chat history too.
legendary
Activity: 3234
Merit: 5637
Blackjack.fun-Free Raffle-Join&Win $50🎲
I needed this money to pay back a friend $2.6k and use to eventually pay for college. Since I value my Rollbit account just as much as my money, I already feel hurt well enough that my Rollbit account is banned but I'm aware that the moderation is my fault so it is what it is. But to have my money basically lost for no reason hurts so much... Please understand the importance of why I needed to get my money back. If I can’t get it back my life will be a lot more difficult and stressed for literally no reason. Please help me!

What you wrote sounds like the monologue of a gambling addict who gambled with the money he needed for his education and to pay back his debts. Without going into why they banned you, would it hurt you less if you lost your deposit gambling and now you have to find another way to pay your debts and education?


I don’t want to call Rollbit “scammers” as that’s the wrong word. They are amazing people and calling them scammers is wrong. However though, the owner of the website has sent my money to the “depositing address” which was an FTX address that can no longer be accessed by anyone I believe.

As far as this is concerned, I believe that you have a full right to be dissatisfied and to seek justice, because this is definitely stupid on the part of the casino, because how else can you describe that after such a long time, someone thinks it is right to return someone's coins to the address from which the deposit was made, without first contacting the client and asking for confirmation.

I don't know if there is anything in their TOS regarding that on the basis of which you could ask for a refund? Besides, can you prove that the address to which the coins were sent really belonged to FTX?
member
Activity: 244
Merit: 19
Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

I am a bit unclear about this. So OP triggered AML flags, but he doesn't asked to provide AML verification documents?



[...]

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

[...]

There's no harm in double checking things, right? Besides, I might be wrong, but being a USA citizen does not means you're banned from using their service, being a current resident of USA does. So, they probably checking if you're accessing from within US soils.

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?

Yeah I don't remember submitting any documents and they never told me anything about "AML" I didn't even know that was a thing until after I made this thread. I was told to do KYC, and completed it using my Legal ID. I then completed a google interview with SmokeyLisa, and then answered a couple of questions related to the transaction I believe.

I'm not even sure what an AML document either but I know that was all I did, never submitted any paper files or documents to them, just my ID and an interview and answered their questions.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

I am a bit unclear about this. So OP triggered AML flags, but he doesn't asked to provide AML verification documents?



[...]

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

[...]

There's no harm in double checking things, right? Besides, I might be wrong, but being a USA citizen does not means you're banned from using their service, being a current resident of USA does. So, they probably checking if you're accessing from within US soils.

If you can help re-clarifying from your side for above question, you are not asked for specific document related to AML? You're just asked to provide ID and to log in and out of your account?
member
Activity: 244
Merit: 19
Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.

Yes I’ve been completely honest about me being from the US and the stuff here, how long it’s been, that i’ve gambled a couple of times on rollbit.com instead of sticking to rollbot.com etc.

I’m confused as to why you had to do an investigation to see if I was from the USA when Before KYC verifying I literally admitted that I was from the USA and had gambled a few times but explained that the money earned wasn’t from gambling. Why investigate over something that i’ve admitted to before the verification?

I’ve contacted the service before doing anything such as worrying and they said and they used FTX. Please understand that I really needed this money. I needed to pay back my friend and pay for college and So far it just seems like i’m being treated like a bot and I get stressed over this situation way too much. $6K is a lot for me and where i’m at in life at the moment and it really hurts man



I worked hard for this money and the entire reason why I even deposited was because I trusted rollbit wholeheartedly.. Please man I don’t deserve to lose it and now I need it the most and I can’t access it because of this random stuff.

Please understand how much this is affecting my life. I actually needed the money
copper member
Activity: 84
Merit: 51
Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.

Thanks for the heads up on this one!

This case first started on Jul 7, 2022 when our system flagged the account for suspicious activity related to their crypto transactions. KYC was requested at this stage.

The account remained stagnant until Sep 29, 2023 when KYC was finally completed on the account.

Once our support picked the case back up, we noticed the KYC had been completed by a US individual.

This doesn't necessarily mean OP was based in the US, but after further checks we were certain the individual was based in the US.

We now have an account where the player has circumvented our geographical blocking measures to open an account on Rollbit and which has triggered our AML system.

Our internal policies for these scenarios ensure that any deposited funds are returned only to the address we received them from. This is a standard industry practice.

For any funds that are sent directly to a service wallet, we recommend reaching out to the service directly. We have no control over their wallet, nor can we reverse the transaction.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
The first one, Razer cancelled the pending transaction and (before he sent the funds to the latest depositing address) the money was on my rollbit account

Understood, thanks for clarifying this. I saw that Razer was online two days ago, but didn't respond to any other threads I am pointing him to, probably he was just going online for a very short time and couldn't address any issue. I'll try to hail him once more with the updated development of this case.
member
Activity: 244
Merit: 19
The first one, Razer cancelled the pending transaction and (before he sent the funds to the latest depositing address) the money was on my rollbit account
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Sorry for the confusion again but the withdrawal pending transaction that was pending for a year was reversed by Razer, it never went through. He did send it back to my depositing address after reversing the transaction (all without notifying me).

I've worried quite alot about the pending transaction and asked them to cancel the pending transaction plenty of times, live chat and google meeting.

Sorry for all the confusion again I tried to make it as clear as possible.

Yeah, for the ban I was only supposed to use rollbot.com instead of rollbit.com, I was stupid during late 2021 and early 2022 and usually accessed rollbit.com and gambled small amounts of cash sometimes, which is why I was banned. I realized it some time before I got KYC locked and stopped using it(Even though a big pop up box stating so appears every time I enter the website! I should've realized first thing), I forgot how long ago before though. I know that the ban was completely my fault, even though it is old, rules are still rules and should've been taken seriously.

Your post is ambiguous, please clarify, did the transaction got reversed by Razer [the withdrawal process got cancelled and you got the fund back into your rollbit account] after the KYC finished or any time during that KYC request, or did the transaction stays at processed status and once you did KYC, Razer sent it through with the detail as you previously submitted back in 2022? In short, was it reversed [cancelled and the amount reappear as your account balance] or was it not [got approved and processed as per the withdrawal request 15 months ago]?
member
Activity: 244
Merit: 19
For verification, I never submitted any kind of documents. I just submitted my legal ID and then completed an interview with SmokeyLisa. Their interview was nothing of much they just asked some questions and made me log in and out and asked specific stuff to verify it was me.

Yeah, what made me delay the KYC was when I was told that there was nothing they could do to revert the transaction. So I waited and started thinking positively of the situation everytime I thought about it. The stories of people unlocking KYC to use their money when they needed it most was one way I thought of it as and it really helped me think better of the situation knowing one day by time I was told that they could do something I would need the money by then. So for the whole time I was hoping by time a Rollbit employee confirmed that they could do something about the pending situation I could use the money as emergency funds. I asked them in early October if they could do something about it and they said they could, and since it was at a time where I needed money I verified, it was basically perfect timing for me. I was just simply worried the whole time about how I could’ve lost $2,250 like that after completing my KYC which was the reason as to why I never KYC verified.

Ok, I gave your entire posts here another thorough read.

I previously dismissed your claim of not knowing why they asked for KYC because you initially sure it was for AML, and I thought you came to that conclusion from the document you submitted to them [SoW]. Assume what you said is the whole story here, given they just asked for ID and asked you to verify the ownership through logging in, I think it's safe to say it was not due to AML prevention kicking in.

However... as it turns out, the reason why they send it to your initial address is simply because it's a "pending" transaction from a year ago, being held there by a KYC requirement, and once the KYC passed, that transaction got processed and went through. I  missed one details, though, I thought it's there on your posts, but [sorry to say, I mean no offense] I am not that interested to re-read the entire thread, so I'll just ask, you did not ask to cancel this pending transaction anytime, be it in writing with their live support, email, discord, and others, or during the interview?

[...]

The entire time I was expecting to come back to Rollbit with my money in my Rollbit wallet after their investigation was completed and for a moment I even thought they were done (and didn’t inform me about my suspension) so I posted on their discord chat out of happiness only to log in and see that I was banned from their site with at the time with no context. Had I known that Rollbit would’ve sent it back to my depositing address I would’ve been telling them immediately the whole time. I had no clue this was going to happen and I wish that I knew the possibility of this prior.

By the way, the reason you're being banned this time is probably because you're accessing from prohibited jurisdiction. You're a current resident of Las Vegas, Nevada; USA is one of their restricted teritories.





Sorry for the confusion again but the withdrawal pending transaction that was pending for a year was reversed by Razer, it never went through. He did send it back to my depositing address after reversing the transaction (all without notifying me).

I've worried quite alot about the pending transaction and asked them to cancel the pending transaction plenty of times, live chat and google meeting.

Sorry for all the confusion again I tried to make it as clear as possible.

Yeah, for the ban I was only supposed to use rollbot.com instead of rollbit.com, I was stupid during late 2021 and early 2022 and usually accessed rollbit.com and gambled small amounts of cash sometimes, which is why I was banned. I realized it some time before I got KYC locked and stopped using it(Even though a big pop up box stating so appears every time I enter the website! I should've realized first thing), I forgot how long ago before though. I know that the ban was completely my fault, even though it is old, rules are still rules and should've been taken seriously.
legendary
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Yes, I'm an asshole
Where the address is from/who controls the address (or, source of funds) should actually be one of the questions asked during a KYC process, especially if they are suspecting the user of violating AML.

That aside,
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how do you propose rollbit knows it's a "dead" address?

That is exactly my point. They don't know, and therefore they should ask before sending someone's hard earned money to potentially, the oblivion. 

Why wouldn't a company confirm that the address that they are sending the funds back to is valid and owned by the user, especially after more than one year? People lose their wallets, people forget their passwords, people withdraw from exchanges...just assuming that after 1 year the same wallet is still accessible for that same person is irresponsible at best.

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That it's no longer accessible purely because OP waited more than one year to perform KYC?

What difference does it make when the person does KYC? You are asking them to sacrifice their personal and sensitive information to get their own money back. To some people, that is such an untrustworthy act, that wagering this information for the chance to get your money back might seem less worth it than the money.

Circumstances also change. Maybe the OP's circumstances changes and now he values the money enough to give his information. Whether that is the reason or not, it is his money that the company is holding for "verification" purposes. At no point does this money actually belong to the company. If he gives the information requested 1 year, 5 years, or 20 years later, the company owes the money to the user they held it from, and are obligated to giving the full amount back if the user met the requirements asked of them.

Do you disagree?

Though the idea you propose is not without merit, especially for totally innocent customer who will probably lost their fund when this kind of scenario happened, I have to disagree for the same reason I gave to BGC on #37.

Two things that probably worth adding, normal users during normal situation will tend to try to solve their KYC issue as soon as possible, so this whole cluster mess can [and probably will] be avoided. And two, regarding sacrificing their personal and sensitive information, KYC is part of the ToS they agreed, that platforms can ask it whenever they deemed it necessary. Thus, as they've agreed that they can be "subjected" to a "random" KYC, there should be no reason to feel like they're wagering their sensitive information for a chance to get their money, they sign themselves up with the full awareness of this clause, not to mention that it doesn't need to be a wager if they do it in time.

The scenario here, where the fund went to oblivion, is simply because the user dragged their KYC, and losing control of their own wallet. Wouldn't that mostly the user's fault then? To prolong the KYC and to lose their keys or access to their wallet. Suppose they clear the KYC within weeks [if not days], they'll most likely still have access to their wallet. And suppose they lost access to their wallet... how is this not the user's fault and carelessness?

Simplified, what I tried to argue, as they've agreed to KYC, why bother dragging it for over than a year, with a chance of losing the access of their wallet and got their fund delivered to a "dead" address, while they know it's an inevitable process once asked [the request will still be there an hour later, tomorrow, or the next decade] and they have nothing to hide? Granted, it's inconvenient, I myself will mostly shy away from KYC if I can, but when I agreed to it when I enlist myself to something, and it's forced to me, I think I'll do it, given I have nothing to hide.

If I may reverse the situation though, do you disagree that it'll be risky for a platform and probably expose themselves in abetting money laundering [and thus jeopardizing their license] because they go lenient with user by removing the second layer of AML policy and allow user to withdraw their fund to a different wallet, with consideration to the point I raised in #37?
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