Topic: Rollbit hold funds and ignore in chat (Read 1001 times)
I got in touch personally! The conversation is over with you troll
^^
A ten seconds video call was enough for them to conclude that the person sitting behind the camera is not the same person who submitted the kyc documents. They don't want more than this as evidence.
You may argue that they should have talked to you and asked few questions before ending the video call, but am sur they did it because they gathered the evidences they were looking for.
Still, I think they need to come here and tell us what happened exactly.
A ten seconds video call was enough for them to conclude that the person sitting behind the camera is not the same person who submitted the kyc documents. They don't want more than this as evidence.
You may argue that they should have talked to you and asked few questions before ending the video call, but am sur they did it because they gathered the evidences they were looking for.
Still, I think they need to come here and tell us what happened exactly.
And how is the other topic not related to them? If they are scammers in one case that they themselves do not deny, then these are their methods
Hello, I said everything correctly, can a call that lasted a few seconds and had no sound be considered successful? Why are you holding on? About 20 days have passed since then and my account was closed. There were no more calls. I'm not trying to prove or hide anything. I consider them scammers, you think, judging by your words, that they are right. Keep playing with them.
The other thread and what happened there is irrelevant. You said that they never contacted you but later you said they maid a vidro call that you have never responded to. Lately you said the video call lasted for 10 seconds then they ended it!
Can you tell us which of the above is true? It seems like you are trying to hide something or you are not willing to share the full story!
Help us help you.
Can you tell us which of the above is true? It seems like you are trying to hide something or you are not willing to share the full story!
Help us help you.
Well, it’s like I don’t care for a long time, I came here once every few days. It's just all very funny and deceitful. I personally answered the video call, the connection ended after 10 seconds. They said that they would contact me tomorrow, and then after another 5 days they wrote that they would contact me when they had time and that was it. I realized that I would not return the money at that moment, and for me this is just a garbage company. It’s just that the situation itself is as strange as possible, and how their support service communicates. One lie and no concrete answers. Just go to the next topic, they banned an account with $ 10,000 to a person for betting with low odds. Who will trust this Razer dog and believe his empty words?
Can you see any facts about what the abuse was? In each topic, we only see "abuse abuse abuse" but do not see what exactly happened. I don't think about the return of money, I'm just surprised by their impunity. I personally do not know any company that can just take the funds!
Can you see any facts about what the abuse was? In each topic, we only see "abuse abuse abuse" but do not see what exactly happened. I don't think about the return of money, I'm just surprised by their impunity. I personally do not know any company that can just take the funds!
Nobody contacted me! After an unsuccessful call which was 3 weeks ago. Based on it, did they draw a conclusion?
the post above you answers your question. according to Rollbit Razer, their suspicions were confirmed when you video call them several weeks ago. I don't think you'll get more answers from them as they have already closed the case on their side.
Nobody contacted me! After an unsuccessful call which was 3 weeks ago. Based on it, did they draw a conclusion?
This can be seen from the posts in this thread. I don't know what you are talking about and how you got this information
It's literally up there on the first post of this page made by me, in reply to razer's reply on the last page. Did you not try to read every posts on your own thread which aim is to solve a problem you had? I requoted razer's reply below, for your re-re-reference
Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.
OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.
my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday
OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.
my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday
Thanks for updating everyone here, holydarkness!
Firstly, I'd like to apologise for the delay in updating everyone.
I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.
As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.
The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.
This can be seen from the posts in this thread. I don't know what you are talking about and how you got this information
They made a video call but I didn't see or hear them and they said they'd call me back tomorrow. But it's been about 3 weeks and no one has called
Hi all! My account was deleted without making a video call and without any details
This a bit weird! You claim that you didn't make the video call while Rollbit's representative affirms that they made the video call and concluded the one they were talking with isn't the same person who submitted the kyc documents!There are two possibilities here. Either one of you is lying here or your account is hacked and someone else (the hacker) made the video call and you weren't aware of that!
Hi all! My account was deleted without making a video call and without any details
I found a google forum for "rollbit videocall" and it came up with a topic with payment delay and a video call request from the user, you can check it yourself. And just registered and created a topic in the same section where he is. Your investigations have nothing to do with the topic, please refrain from commenting.
If your accusation is perfect then you have done a great mistake by not researching like this before getting scammed. And many more chats where they just reply like robots "We'll update you accordingly"
Can you post it as video record as screenshot can be manipulated easily. We have a lot of proof about screenshot editing on the forum.shasan is rollbit scam site staff, ignore him
Thanks for updating everyone here, holydarkness!
Firstly, I'd like to apologise for the delay in updating everyone.
I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.
As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.
The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.
Firstly, I'd like to apologise for the delay in updating everyone.
I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.
As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.
The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.
Thank you for this update. To clarify, the person doing video verification is a different person whose ID and photo is being submitted for their previous KYC purpose?
OP, I'm giving you the best benefit of doubt here by giving you three days to explain or say whatever you have to say regarding that statement by Razer above. If you have no more thing to say to defend your position, I'll be inclined to think Rollbit has made a good decision and this case is closed for me, thus I'm retracting my neutral tag by Sunday.
Edit: retracted.
Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.
OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.
my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday
OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.
my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday
Thanks for updating everyone here, holydarkness!
Firstly, I'd like to apologise for the delay in updating everyone.
I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.
As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.
The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.
Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.
OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.
my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday
OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.
my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday
Greetings to all. Recently signed up to rollbit to bet on the sportsbook. Regular game, lots of deposits and withdrawals. A few days ago I noticed that maxbet was reduced. I asked them in the chat to review the limits. About an hour after contacting, they requested KYC. I successfully passed it, but my limits were cut to zero. After that, I immediately tried to withdraw funds, but I could not do this. In the chat, I asked what the problem was, they answered that I needed to make a video call, I immediately agreed, but warned that I did not know English, but that I was using Google translator. They did not answer me for a long time, the next morning a certain SmokeyLisa answered me that "Hey,
I will let you know once I have some availability to sort this issue out ASAP.
Kind Regards,
Smokey Lisa."
That is, I just have to wait for some unknown reason until a certain SmokeyLisa has free time so that I can withdraw my money. It's been 3 days and no one has scheduled a video call for me. All my chat messages get a rare reply "We'll update you accordingly."
The account currently has 770$ and 150$ bonuses. I'm not even sure that I have earned at least something during the existence of the account.
I just don't understand this whole situation. If you want to make a video call then let's do it! If you don't have time for it, then why should it be my problem?
I'm sorry for the mistakes. Copied text in google translate
I will let you know once I have some availability to sort this issue out ASAP.
Kind Regards,
Smokey Lisa."
That is, I just have to wait for some unknown reason until a certain SmokeyLisa has free time so that I can withdraw my money. It's been 3 days and no one has scheduled a video call for me. All my chat messages get a rare reply "We'll update you accordingly."
The account currently has 770$ and 150$ bonuses. I'm not even sure that I have earned at least something during the existence of the account.
I just don't understand this whole situation. If you want to make a video call then let's do it! If you don't have time for it, then why should it be my problem?
I'm sorry for the mistakes. Copied text in google translate
rollbit is scam site, my account banned with 20k usd.
If waiting for a video call for 40 days is normal for you, I might suspect that you have something to do with the Rollbit company. Because even in a situation if the client abused something, this is not normal. They just scheduled me a video call and didn't answer anything after that. They just laughed at me and I don’t even think about this money on my account, because I don’t want to waste time and nerves. Let them choke on this money, for me this is a scam company, and I chose the right nickname for myself
Let's not start throwing unnecessary accusations towards anyone. I know you're frustrated and understandably irritated, but shasan is one of the reputable members and a good scam busters of the forum. If a platform cheated their users, and proven by evidences, he'll agreed and said so instead of defending them, any of them.
What he tried to say is that your winning is arguably low compared to their daily cash flow and for them to risk their hard-earned reputation just to "earn" from the amount cheated, and thus, it's quite likely they're trying to figure out your case.
Razer was online again some time yesterday, and quite likely see the tag left on their account. I hope you'll hear from them soon.
If waiting for a video call for 40 days is normal for you, I might suspect that you have something to do with the Rollbit company. Because even in a situation if the client abused something, this is not normal. They just scheduled me a video call and didn't answer anything after that. They just laughed at me and I don’t even think about this money on my account, because I don’t want to waste time and nerves. Let them choke on this money, for me this is a scam company, and I chose the right nickname for myself
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