On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call
How do you know that you're perfectly seen and heard if you can't hear back from them? I was imagining that you asked them "can you see me now? Hello? Can you hear me clearly?" and no answer. How possible is it that the connection error happened on both side, where they can perfectly see and hear themselves but can't hear you, and they decided for a reschedule after long attempts of "can you hear us?" replied with utter silence.