Rollbit hold funds and ignore in chat - page 3.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: RollbitScammers on April 17, 2023, 10:38:43 AM

Greetings to all!

On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

How do you know that you're perfectly seen and heard if you can't hear back from them? I was imagining that you asked them "can you see me now? Hello? Can you hear me clearly?" and no answer. How possible is it that the connection error happened on both side, where they can perfectly see and hear themselves but can't hear you, and they decided for a reschedule after long attempts of "can you hear us?" replied with utter silence.

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: RollbitScammers on April 17, 2023, 10:38:43 AM

Greetings to all!

On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

it is possible they said "the same time", meaning they would call between 5 to 10 PM on the new schedule they gave. anyway, would you mind sharing the chat/email? just want to confirm that they didn't specify what time your call would be on the new schedule they gave you. but if they really didn't specify what time they'll call, then that is just unprofessional.

RollbitScammers

newbie

Activity: 36

Merit: 0

Greetings to all!

On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call

RollbitScammers

newbie

Activity: 36

Merit: 0

About 10 days have passed, the situation has not moved forward. As the robot answered me in the chat on the first day, the same thing is answered.

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: RollbitScammers on April 12, 2023, 05:22:30 AM

Still no one answers me. Complete ignore

there's really nothing that can be done here but wait, they mentioned that they will contact you once their team is available for a video call.

not sure if this will help but there have been cases here where the gambler had to wait weeks before getting a response or their case being solved by the casino. what I'm saying is, even if it may take a while, your case can or will be solved once they contact you again.

RollbitScammers

newbie

Activity: 36

Merit: 0

Still no one answers me. Complete ignore

RollbitScammers

newbie

Activity: 36

Merit: 0

Quote from: Ryker1 on April 10, 2023, 05:52:54 AM

Quote from: RollbitScammers on April 10, 2023, 04:25:43 AM

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

Upon reading the conversation you posted on OP it seems they are right.

Quote from: Rollbit Razer on April 09, 2023, 09:18:59 AM

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

I will do the same if I were a casino owner, you harassed them by hurrying your problem you did not even think that you are not only their customer, if one of the staff said that you need to wait, just wait for it and be patient. Upon creating your account and agreeing to their terms which means they have a right to your account. You should be polite and respectful --regardless of the issue you are facing, it is good to approach the service representative with respect and professionalism, the last one is to stay calm and patient. If the issue is particularly frustrating, it can be easy to get upset or angry. However, staying calm and the patient will help the representative better assist you and provide a more satisfactory outcome. Well, good luck to you.

Do they have anything in the rules about video calling? I didn't find anything. Even if there is, should I sit and wait an unlimited amount of time? Where is the line when I should already start to worry?

Ryker1

sr. member

Activity: 1932

Merit: 442

Eloncoin.org - Mars, here we come!

Quote from: RollbitScammers on April 10, 2023, 04:25:43 AM

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

Upon reading the conversation you posted on OP it seems they are right.

Quote from: Rollbit Razer on April 09, 2023, 09:18:59 AM

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

I will do the same if I were a casino owner, you harassed them by hurrying your problem you did not even think that you are not only their customer, if one of the staff said that you need to wait, just wait for it and be patient. Upon creating your account and agreeing to their terms which means they have a right to your account. You should be polite and respectful --regardless of the issue you are facing, it is good to approach the service representative with respect and professionalism, the last one is to stay calm and patient. If the issue is particularly frustrating, it can be easy to get upset or angry. However, staying calm and the patient will help the representative better assist you and provide a more satisfactory outcome. Well, good luck to you.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: RollbitScammers on April 09, 2023, 01:41:31 PM

I'm all for it. But can you add some specifics to the date? You see that their representative is an ordinary speculator. He wrote a lot, but did not answer anything. What will he say after I pass the verification and take the money? I want this situation to be as transparent as possible and so that their lies do not go unnoticed.

I certainly can not add some specifics to the date of your video call with them, as I don't have any knowledge or information of their staff's availability. As for what will they say after you pass verification, it'll depends entirely on their findings for your case. They said you're sportbook abuser --a prolific one, if I have to add-- so after the KYC, they'll investigate whether their suspicion is true or not.

Rollbit Razer, I'll really appreciate if you could divulge more about the claim of sportbook abuser. What's the previous abuses that OP did according to your system? Arbit bet? Multi-acc?

RollbitScammers

newbie

Activity: 36

Merit: 0

No one ever contacted me. Already the fifth day has gone. The fact that they don't have time is my problem.

RollbitScammers

newbie

Activity: 36

Merit: 0

I'm all for it. But can you add some specifics to the date? You see that their representative is an ordinary speculator. He wrote a lot, but did not answer anything. What will he say after I pass the verification and take the money? I want this situation to be as transparent as possible and so that their lies do not go unnoticed.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: RollbitScammers on April 09, 2023, 10:07:12 AM

Seriously? Well, let's see. Why do you need a video conference in this case, if I am a malicious violator? When I expect a call, will you remain silent?

Mostly, I think, a video call serves as a double-verification, they could make sure that the ID being sent to them for KYC is indeed owned by the person who own the account on their platform. Video editing during live feed would rather be difficult, thus the possibility of KYC forgery and/or using someone else's ID to complete the KYC can be minimalized.

PX-Z

hero member

Activity: 1554

Merit: 880

pxzone.online

Quote from: Rollbit Razer on April 09, 2023, 09:18:59 AM

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

Good thing you replied here. Can you tell what are the basis to flagged a user to be an alt account of others on your platform example for ip address, device, browser, platform, screen width etc.?

RollbitScammers

newbie

Activity: 36

Merit: 0

Quote from: Rollbit Razer on April 09, 2023, 09:18:59 AM

Hey everyone,

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

As OP already suggested, this case is awaiting a video call to be arranged to verify submitted KYC information and account activity.

OP is very well aware of this and has been informed of the process via on-site support. They will get an update there when our team is available for the video call.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

Thanks,
Razer

Seriously? Well, let's see. Why do you need a video conference in this case, if I am a malicious violator? When I expect a call, will you remain silent?

Rollbit Razer

copper member

Activity: 84

Merit: 51

Hey everyone,

This account was flagged to us as an alt account of a prolific Sportsbook abuser.

As OP already suggested, this case is awaiting a video call to be arranged to verify submitted KYC information and account activity.

OP is very well aware of this and has been informed of the process via on-site support. They will get an update there when our team is available for the video call.

While their haste to post such a strongly worded accusations here is worth noting, we'll give them the benefit of the doubt until we conclude the KYC process with them.

Thanks,
Razer

Saisher

full member

Activity: 2324

Merit: 175

Quote from: RollbitScammers on April 09, 2023, 05:53:33 AM

At the moment they completely ignore me. What can be done in this situation? To me they are scammers no matter how the situation ends. What they are doing is not normal.

Since you posted your willingness to get your issue resolved and posted the conversation here, the ball is on Rollbit now and we can consider this an open and unresolved accusation and this will be noted by gamblers currently playing on their platform and those who are about to play, there's nothing you can do it is a big flag for them ignoring you and if they continue to ignore this thread even though they are already notified, you can request DT's to support you and support the flag that you are going to create.
Let's give them a few days, the ball is in their hands right now.

RollbitScammers

newbie

Activity: 36

Merit: 0

At the moment they completely ignore me. What can be done in this situation? To me they are scammers no matter how the situation ends. What they are doing is not normal.

RollbitScammers

newbie

Activity: 36

Merit: 0

Quote from: holydarkness on April 09, 2023, 03:29:14 AM

Quote from: RollbitScammers on April 08, 2023, 06:09:49 PM

Quote from: acroman08 on April 08, 2023, 05:59:27 PM

Quote from: khaled0111 on April 08, 2023, 05:17:57 PM

-snip
I believe taking more than three days to schedule a video call is a bit too long!

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

In fact, it seems to me that they let this information go unnoticed and this does not affect the long preparation for the video call. And how can they get ready if they didn't even ask what language I speak?

You do aware that gambling platform has an IP detector that --unless you use VPN-- could tell your location and, from it, get a rough guess which language you're speaking, right? It could be that they're guessing your mothertongue and was waiting for a verification staff that speak the language to be available, as speculated above, could be another reason. We need more pieces for this case, from their side. I'm reaching to the representatives by PM, let's see what they thought about this.

Yes, I'm not interested in all of this. In fact my money is just being held by a bunch of people and completely ignoring me

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: RollbitScammers on April 08, 2023, 06:09:49 PM

Quote from: acroman08 on April 08, 2023, 05:59:27 PM

Quote from: khaled0111 on April 08, 2023, 05:17:57 PM

-snip
I believe taking more than three days to schedule a video call is a bit too long!

I am completely assuming here but it is possible that the language barrier(since OP said he can't speak English and only uses Google translator to communicate) they'll face when they video call could be one of the reasons why it is taking longer for them to schedule a video call.

In fact, it seems to me that they let this information go unnoticed and this does not affect the long preparation for the video call. And how can they get ready if they didn't even ask what language I speak?

You do aware that gambling platform has an IP detector that --unless you use VPN-- could tell your location and, from it, get a rough guess which language you're speaking, right? It could be that they're guessing your mothertongue and was waiting for a verification staff that speak the language to be available, as speculated above, could be another reason. We need more pieces for this case, from their side. I'm reaching to the representatives by PM, let's see what they thought about this.

RollbitScammers

newbie

Activity: 36

Merit: 0

Another pointless chat conversation. I don't understand why I have to wait, why has this become my problem?

https://i.postimg.cc/fRfCxtWy/chat11.jpg

https://i.postimg.cc/yYqytXkW/chat22.jpg

https://i.postimg.cc/gJC39mc1/chat33.jpg

Topic: Rollbit hold funds and ignore in chat - page 3. (Read 1002 times)