They wasted a lot of your time and will have retribution. Rollbit has a good reputation on the forum, but they are only lucky to have some small fame. However, I believe that time will prove that they will soon become worse and worse. This company hides many dark means to torture players. Good luck to you, OP, please stay away from such platforms as soon as possible.
Do you think the amount which has been mentioned by the OP is a big amount for Rollbit? The amount mentioned by the OP is a small amount and they will never scam such an amount. I think they will soon perform a video call and do the verification. Also, it seems to me that they are trying to figure out how the OP abusing the bonus system or something else. 
Topic: Rollbit hold funds and ignore in chat - page 2. (Read 1001 times)
They wasted a lot of your time and will have retribution. Rollbit has a good reputation on the forum, but they are only lucky to have some small fame. However, I believe that time will prove that they will soon become worse and worse. This company hides many dark means to torture players. Good luck to you, OP, please stay away from such platforms as soon as possible.
The last message from them was on April 20
"hey,
I will reach out here with a time / date when we can go ahead with this call.
If you have any questions feel free to reach out.
Kind Regards,
Smokey Lisa"
After that no one contacted me.
"hey,
I will reach out here with a time / date when we can go ahead with this call.
If you have any questions feel free to reach out.
Kind Regards,
Smokey Lisa"
After that no one contacted me.
I am leaving a negative feedback for both Rollbitcom and Rollbit Razer for now, in hope that it can persuade them to expedite the video verification.
Please note that the feedback does not means I am thinking that Rollbit is the wrong one here, nor OP. The tag simply served as an attempt to get them back on track. And as such, OP, please update us here if you got any development from them.
The last message from them was on April 20
"hey,
I will reach out here with a time / date when we can go ahead with this call.
If you have any questions feel free to reach out.
Kind Regards,
Smokey Lisa"
After that no one contacted me.
"hey,
I will reach out here with a time / date when we can go ahead with this call.
If you have any questions feel free to reach out.
Kind Regards,
Smokey Lisa"
After that no one contacted me.
OP, has you got any reply or follow ups from SmokeyLisa or whoever representative they assigned to handle your case? I see that Rollbit Razer was online three days ago, they should have been aware of my message, if they haven't before. As I've exhausted all of the possible efforts I can do to reach them, and from the three --that I know-- current open cases against Rollbit, I think yours is the one most justified to say you're being treated unfairly, I have no other option but to leave a tag if they're yet to have that video call with you, in hope that it'll persuade them to expedite this resolution process.
Few days ago I left a message to Rollbit Razer to check the other scam accusation thread. Now this one added too. He seems not online since 20th. Let's wait for him to be online and address the issue.
Lately it seems another web of accusations against Rollbit if I can remember Rollbit was the casino who had a few accusations against them few months ago too.
Lately it seems another web of accusations against Rollbit if I can remember Rollbit was the casino who had a few accusations against them few months ago too.
After an unsuccessful call, they wrote to me "we will continue tomorrow." After 5 days of silence, I received an answer
"hey,
I will reach out here with a time / date when we can go ahead with this call.
If you have any questions feel free to reach out.
Kind Regards,
Smokey Lisa"
It was April 20th! Nothing after that. This situation is absolutely abnormal, even if it is solved. Their careless attitude and lies simply do not cause any respect. All their words are lies! It feels like they are deliberately mocking. I would like to know their administration is aware of how their support works? This SmokeyLisa who is in charge of video calls is completely unprofessional
"hey,
I will reach out here with a time / date when we can go ahead with this call.
If you have any questions feel free to reach out.
Kind Regards,
Smokey Lisa"
It was April 20th! Nothing after that. This situation is absolutely abnormal, even if it is solved. Their careless attitude and lies simply do not cause any respect. All their words are lies! It feels like they are deliberately mocking. I would like to know their administration is aware of how their support works? This SmokeyLisa who is in charge of video calls is completely unprofessional
This is quite pathetic that a casino can't find 5 minutes for a video verification for a month. I think it's time for a reputed member to tag them and force a reply out of them.
I would prefer to give them some more time. They've been here for quite some time and has built their reputation quite well, I don't think they'll want to sacrifice those reputation for what's probably --for them-- infinitesimal amount of fund involved on this case. No offend intended for the OP by saying so, just for the sake of painting a better illustration.
There could be several possibilities like the case accidentally marked as solved after the first call, or the note to call back got lost on the stack of cases of the representative handling this case.
If OP feels like he want to raise a flag or leave a negative feedback to Rollbit, they're more than welcome to, but I myself will wait before supporting or opposing the flag and see if Razer will reply or do something after my PM.
This is quite pathetic that a casino can't find 5 minutes for a video verification for a month. I think it's time for a reputed member to tag them and force a reply out of them.
They haven't been able to make a video call with me for a month. Is this already a scam or not yet?
Hi, though I previously said it is rather redundant if I send Razer another PM because he's been already aware of this case, I have to say one month of dragged case with no clear end is quite unfair for your side. As such, I am sending him another PM to reattend to this thread and/or rescheduling a video call.
I can't promise you anything, his last online activity was a week ago and probably will still not go back online for another days or weeks, but it worth to take the shot. Rollbit has made quite a reputation on the forum, I am inclined to think that they won't throw away those hard earned reputation for one or two cases.
Edit: PM sent
They haven't been able to make a video call with me for a month. Is this already a scam or not yet?
Still no video call scheduled. What does mr Razer think about this?
It is strange that they are not wanting to do a video call. If that is all it takes for you to access account, then it should not be a problem. Let's see if they update you or this thread further.
Here the problem is elsewhere. They write to me that there will be a video call tomorrow and do not answer for two days
Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it
Rollbit representative has already replied in this thread and they are following their process to solve your problem. If they take your time, you can wait patiently to follow the next step. If you keep in touch with them you will know how long it will take to resolve your problem. And Rollbit's representative is offline in this forum, so he needs to come online to report the current status of your problem. Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it
As Rollbit Razer had replied here, by default setting he'll know that there is a new post on this thread from "show new replies to your post", but his last online date was on 16, so he's yet to read the recent development of your case. PMing him seems rather redundant for that very reason.
Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it
Nobody contacted me today as they said. They lie and do not consider their customers as people. I realized that they just scoff and do not want to solve anything. Thank you for your attention!
Can I somehow find out what Mr. Razer thinks about this?
Greetings to all!
On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call
it is possible they said "the same time", meaning they would call between 5 to 10 PM on the new schedule they gave. anyway, would you mind sharing the chat/email? just want to confirm that they didn't specify what time your call would be on the new schedule they gave you. but if they really didn't specify what time they'll call, then that is just unprofessional. On the 15th, I was scheduled for a video call tomorrow from 5 to 10 PM. At about 6PM they texted me to join them on googlemeet. I did everything, I was perfectly seen and heard, but I did not hear them. And for some reason, instead of sorting it out, they immediately rescheduled the video call to today, without saying the time. It's already 6PM my time and no one answers me all day. That is, in their opinion, I should be in the chat 24/7 until they write me to join them. Another demonstration of their attitude towards customers. Waiting for the end of the day, in fact, I no longer believe that they will make a call
Here is my chat yesterday and today
https://i.postimg.cc/HkmRnYF9/smokeylisa.jpg
https://i.postimg.cc/4yS4ZKWP/smokeylisa1.jpg
Jump to: