Topic: Rollbit locked/pending withdrawals (Read 903 times)

Hi, Petermario, your thread has been attended by several people who frequently overseeing a case, and I've personally tries to be in touch with Rollbit's representative to get another shot at your case. With exception to this one as it's already happened, please refrain from necromancing old thread, and please have a bit patience while I try to get their attention.

Hi, I just opened a thread with a very similar issue, could anyone here please help me resolve this?

Thank you very much

That's good. Your case is resolved.
One by one, everyone present on this topic tries to give their best to resolve your case even though the site is the one who can resolve it.

From this case, Rollbit again resolved the problem properly regarding locked/pending withdrawals without harming either party.
Based on the case that happened to you, accusing a big casino like Rollbit directly is not recommended if there is still a chance for it to be resolved well.

Locking this topic is better than leaving it open because it's already done.

RESOLVED!!!

I just was being honest and told them I wasn’t aware of it, they can check my IP log ins. Etc.

They reviewed it and send out my $27.000! They IP banned me afterwards but that OK for me.

Big love for Rollbit and their team, hope it comes back to Belgium one day ❤️

After a little “investigation” by myself on Twitter (X) and Reddit. I’ve come across a user that had the same issue as I’m having now. He was playing and won a decent amount, he was playing in Spain that already was on the list of restricted areas (without knowing it like I did) because he also made the account before it was restricted and wasn’t aware it was listed for a while.

His account got banned and blocked with the withdrawal pending, he had a decent amount of followers (80k) and made a kinda aggressive tweet “shit” talking Rollbit. Razor then answered the tweet to try and fix the issue. So I send the guy a DM asking what happened and what he did. Basically he talked to razor and got his pending withdrawal. I asked him if the money was a deposit or it where profits, it where profits just like I’m having now.
After the withdrawal came thru he’s account got IP banned.

If that would be the case for me I will be happy about it. But now the question is: is it because he has some reach on X or is it because of Razor/Rollbit are people with a good heart. I don’t have that reach on Twitter.

FYI: I made screenshots of his tweets and razors response, also made screenshots of him telling me how his issues got resolved like I explained incase someone deletes the tweet.

Can't the casino representative simply state when was it that the added Belgium to their list of restricted countries?
It's strange to demand a proof from the player since nobody makes screenshots of the ToS when making an account.
You probably have a dozen of account across different platforms. Do you have screenshots of their ToS?
If it was changed the casino should say when and if it happened after the user made his account and wasn't notified about it, he should receive his withdrawal and then his account should be closed.

Yes so, I am very concerned about the OP for not reading the rules that are set, even though if he reads, his country ID is prohibited and he can choose another casino that allows him to gamble, I think this will be very difficult for the OP because I understand very well why Rollbit did not disburse his money, and this will go back to the generosity of the casino in cases like this, I hope the representatives of Rollbit who are on this forum can help him even with the very small possibility that the OP will get his money.

Just remember that reading the TOS is very important for a bettor, this might be a reminder and learning for those of us who like to ignore the rules and underestimate them.

Are you passing early just because you dont like on getting be blocked? We do know that terms and conditions are subject to change on which even if you have passed up your KYC earlier but
if you do live on a country on which they had recently restricted then chances of getting blocked would be 100% but actually this would really be that situational or would really be that depending on you.

The important thing on here most of the time is that you should really be reading up those sites terms and conditions and if ever there would be some updates or changes on which some sites
are announcing it up then it would be important that you would really be needing yourself that keep updated so that you wont be able to get shocked if those changes happens.

It seems to me that OP doesn't understand how this forum works, he simply created a new thread in the gambling section instead of focusing on posting on the Rollbit thread and in case the Rollbit thread doesn't solve the problem him, then he should create a thread in the scam accusation section because only in this way will he get the attention of the Rollbit representative. As long as he only has this thread created in this section, which is not intended for people to create threads about casino complaints, but rather here to discuss gambling, then he will hardly be able to solve his problem. I had already posted this warning him about the need for him to create a thread in the scam accusation section or else he should post it in the Rollbit thread

People often don't keep up with the news about the casinos they use, they don't constantly search the internet about the casinos they use, which is why sometimes it's normal to discover that the casino is no longer paying out after a long time. who could have discovered this much sooner. in this case of op for example, regarding this issue of changing the TOS, although the casino acted very strangely by changing the TOS without prior notice to all customers, even so, op kept checking the casino's tos every day so he could have had information about this change very early and maybe he would have been able to withdraw all his money from the casino

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OP, you should post your problem in their thread:

Rollbit.com | Crypto's Most Rewarding Casino 👑

and then you should create a thread in the scam section and post all the evidence you can. I know that their representative here on the forum is not active, but you need to follow common sense in this situation, creating a thread in this section will not be of much help in solving your problem. I hope you can resolve your problem. one of the serious problems of many internet companies: casinos, exchanges... and the fact that they have very slow and almost non-existent support service. Some websites sometimes take months just for support to respond to a message and in other cases, casinos that have some reputation take more than 3 weeks to respond. It's something very bad, so always be careful when choosing a casino

You just made more clarifications than your first post and you never explained then the time you started using the Rollbit service and the time the restriction on your country started. In light of the fact that you were their customer before the restriction started and were not even notified make you have an upper hand over them anywhere provided you are telling us the truth. You may begin to call them out to be accountable as it will only amount to flagrant cheating if all that you have said are indeed true.

As for the geo ban of VPN using a Belgium IP, there are possibilities, and it is possible because some IPs could be known VPNs, they could be banned immediately on detection. We can't compare it with the local Belgium IP. Secondly, Rollbit could have started enforcing the restriction on Belgium IP after a while or having read your complaints and that of many from the country, so it is possible even as you are still telling the truth.

If this is the case then it means that when OP got registered with them, Belgium was not on the list of restricted countries to play or access the casino to gamble but as time went on, the casino added Belgium to their restricted countries and OP had no idea till he had won a big  game and discovered that his country is being added to the list of restricted nations. In this situation, if the casino did not send out memo, to her registered members, then they would have themselves to blame but if they did and OP ignored, I think OP would have to forfeit his winning and move on otherwise they would and should be liable to pay or allow OP withdraw his wins.

If you read the replies of OP from other posts, his country was recently added to the restricted list. I don't think he neglects the TOS but the update that the Rollbit has announced. If his country was included in the restricted country, he could never sign up in the very beginning.

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In this scenario, the best thing to do is to consult Rollbit support and ask for possible actions to take. They are the only ones who can decide what needs to be done. There might be or might not be a chance to withdraw the winning funds but better to try it first to negotiate.

It would help if there's a way that casinos could list the valid IDs that they've got because there's no way that you can never be too involved to the KYC verification of your users, they're your money maker so it's not fair that there's no list, and if they say that the list is too long since you've got to account for each country, wouldn't that be your job to do it? Sometimes there's hard labor that's involved when you're working and maintaining a casino or any job at that, it's not always paycheck and then wait for another one. There also should be a different approach and solution when it comes to the amount of money that a casino is freezing, for starters, they could benefit from putting less strict compliance for unfreezing smaller amounts of money compared to having the same iron fist treatment as unfreezing large amounts of money, less work and everyone would be happy, I think.

As much as I agree that it's the gambler's responsibility to deal with the things that they do when they're gambling but it should at the least be a bare minimum that the casino is on the side of their players helping them out resolve their issues.

This is even a bigger problem than I thought, the online casino is restricting OP's country, and finding out that he is from a restricted country will give the casino a more valid reason to proceed as they want with this issue.

Its not their fault, people really need to start looking into terms and conditions, finding out if your country is supported or not, because there will surely come a day like this where you can be the next to be asked to pass KYC verification.

Someone called me stupid for passing KYC on online casinos before using, I will have to invite him yo this forum so that he can read this problem, maybe learn from it, to avoid unwanted problems is why I always pass KYC even before using online casinos, I don't follow others who only pass KYC when they are asked to.

This is the best way to go about it for sure, but very few gamblers have the patience and smarts to execute this stuff before gambling seriously in any gambling site out there based on my observations.

Most gamblers usually submit their KYC only when they are compelled to do so. Op got extremely unlucky in this case while Rollbit got lucky.

That should be the standard practice as a way to ensure or minimize the risk. However, OP did mentioned that he hit a life changing win, so his normal bets are not that huge until he hit the jackpot, now he has a problem getting it out as his account is already frozen due the issues mentioned above. If OP did not win that big, probably his journey will continue, but as a gambler, sometimes we aim for a jackpot but OP just could not comply with the KYC since his country is in the list of restricted for gambling. I think Rollbit here would win in this legal battle as OP did violate the TOS.

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

I feel sorry for you op, i imagine this would suck, and honestly i am kinda paranoid for this too. In fact it happened to me too, except my account wasn't frozen and still is not frozen in that casino. But they added my country to banned countries without noting about any changes, and i found it out only accidentally when i revisit the ToS.

In fact i have been thinking if this even legal as consumer laws all over the world should prevent something like this. I mean it seems to be common practice that we are required to accept the rules when we join, but when there are any changes to ToS we aren't even noted about that. When just common sense says that we would be required to accept new ToS before continuing.

This seems just wrong and probably won't get addressed by law makers before there's enough public outrage over it.

Well I guess we can assume that there was an email sent before any changes because it's system automated and everyone gets notified. Maybe OP had neglected it or have not read it, and it's now late before he react that his account is already compromised.

In this case, the information that we need to know is if either OP had really received an email, if so, then it's his fault on not making a timely action as Rollbit won't be held liable anymore for their corresponding action.

Somewhere in this post where I highlighted in yellow, they say in case of changes in the terms of service, they will make an effort to provide a notice about the changes 14 days before the new changes take effect. So the changes are not effective "immediately"

Not at all, friend. I must say that I also share in your pains because I hate seeing people in this kind of situation, this is a trick, and I hate cheating with passion. Of course, what Rollbit did, if it's true is blatant cheating in all interpretations, and this is not the only means by which casinos are cheating people which is so annoying to me. I was just saying you should have been smarter than this to avoid what you are facing now.

The casino can never tell me that they do not know a Belgium IP is being used to open an account, deposit and wager, not to talk of staying longer with them until the money was made. If they were sincere, they would have even restricted the IP in the first place. That's why they are guilty as well and I do not know the court of law you would sue them to that will take it lightly with them. I believe it's a matter of collecting money under a false pretence. But the issue is that people often do not have that kind of money to pursue such a vindictive quest. Perhaps, those who were able to collect their money in this situation as you hinted in the OP threatened them with a lawsuit. If the money is worth it, you may also consider it.

Good luck!

Finally someone here understood my point and gives a very fair opinion about the case. Many user here usually just riding along the unfair construction of ToS that’s its becoming a norm that casino have the right to alter the rules without any notification to the players.

Stake is the only casino that I know that doing this kind of method to notify changes on ToS since you can’t play without agreeing on the changes whenever they have an update. Some people think that casino will not use the ToS against players unless they experience this issue by themselves.

Right now, We are relying on Rollbit representative to give us the define answer on the issue because the OP can access the casino freely without VPN.

Personally I don't read TOS from time to time and  sometimes I'm not even checking emails from a casino as most of them are promotions. Well, in this case, if it's a standard procedure, OP should have already receive the email but that changes could be effective immediately and now he has to withdraw his funds. I think it's just fair that his withdrawal will be release if he can't comply with the KYC because he is afraid that he will fail, but that doesn't mean the funds will be withheld by a casino.

I believe Rollbit has a good reputation so we might hear from them soon, especially if OP will put more evidence to his claim.

I definitely agree that this can be the only recourse that OP may exercise given the circumstances surrounding his case.

ToS or Terms of Service are the given laws provided by the gambling platform in order to enforce all of their corresponding rules in a platform. It gives the player an overview on what activities are considered legal or illegal which can be prohibited by the gambling platform upon the stipulations made.

Unfortunately, majority of the ToS provided are against the player as it can be changed overtime without any given notice. Gambling platforms have the full discretion to change/add any stipulation to their advantage, provided that is NOT unreasonable enough to violate any of the laws.

In your case, OP, since Belgium (as you claimed) was recently added to the restriction list without any notice on your part, you now have the obligation to show proof to the contrary- meaning you must present a clear copy of the stipulations under their ToS that Belgium was NOT on the list when you created your account.

Always remember that when you win a significant amount in gambling, these platforms will ask more information about your identity/KYC for further proof and compliance.

Easier said than done. Do you really get that time to read through all those lengthy terms of service of your exchanges or Casinos you have signed up for every time you are going to make a deposit, bet or trade? I doubt.

A service is obliged to send at least a notice to user email addresses and account notification dashboards about the changes in the terms. This is the standard procedure I know about. Now whether Rollbit sent out a notification or not, we can not tell at this moment in time until we hear out Rollbit's side of the story.

Friendly advice, compile this video about a user connecting using Belgium IP and compared it to you that browse the casino with regular IP. Also you can request to the casino about your IP login to prove that you are really using a default IP of your country without any VPN because there’s a trick using DNS that let you browse the casino without VPN.

Besides the changes of country restrictions usually doesn’t have any notification directly to affected players that’s why you need to check regularly the ToS whenever you made a deposit especially if you knew that your country has a restriction for gambling. But if your evidence is really true that you can still play using regular IP of Belgium while other user is block then you might request to reconsider your case especially if your account registration is earlier to the ToS update. Gather all proof and update your first post.

To clearify it again, I was not new to the casino. I was already on the site before the restriction and was not notified about the change. I also didn’t notice because nothing changed for me on the site itself.

Fyi. Another user here tried connecting to rollbit with a VPN and he gets geo blocked. How is it possible he gets geo blocked but I’m not?

You will just get disappointed on the words given by people here so instead of getting frustrated of the answer then talk about other things that not needed on your case much better if you re-direct this issue to their support or to their forum representative here which is https://bitcointalksearch.org/user/rollbit-razer-3261248 this user maybe you can get more good approach on how to solve this case. But also you since you said that you didn't know that your country has been restricted maybe next time try to read those information on new casino you are playing so you can avoid getting any restriction issues. I know its stressful to encounter this problem but try since you violate their rules then I guess much better to wait on a settlement of this case.

So what you’re saying is they allow me to deposit and play form a restricted country (Belgian IP) is no problem for them. But if I’m breaking their ToS like some of you say, aren’t they also breaking a law? They allow ME to deposit and play form a strict country. So they’re taking  funds from a country they restricted and are aware of it because of the geo blocks. Isn’t that illegal for them to accept those funds? Because if it is then they have to repay all my deposits (- my withdraws).

Just to clarify to some of you. I wasn’t of knowledge that Belgium was stricted like some of you claim! I’ll say it again: I made my account before the restriction, after the restriction nothing changed for me on the website itself. Withdrawals/deposits/rakeback/games/… everything was the same.

Also, want to thank everyone here for their replies and help!

I think if OP still doesn't get a solution regarding Rollbit locked/pending withdrawals, OP can raise this discussion in the main ANN thread because there are representatives from Rollbit there who make it easy to get what they want to discuss regarding this matter.

If we continue here, maybe we are the only ones who come up with answers that don't necessarily lead to the real solution.

ANN Rollbit -> https://bitcointalksearch.org/topic/rollbitcom-cryptos-most-rewarding-casino-5326640

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

Did you even bother reading the OP? the complaint has nothing to do with him using VPN, the Op even claimed that he never used VPN when accessing the gambling site. he is complaining because his withdrawal was being withheld because the country he is from has been added to the countries that are restricted on gambling in Rollbit after they updated their Terms and conditions.

It will be better to read the Rollbits terms and conditions, and take a closer look at the restricted countries part which will state out clearly which country in among the restricted countries, this is the best way to go because by trying to use a VPN you may be violating the casino laws unknowingly to your and at that get punished for doing so just like in the ops case.


Again the ops have missed out in a lot of actions which he should have taken when he was accessing the sites, I don't know may he did so because he was aware of the regional restrictions placed on his country, if not I could have suggested that he did kyc when he hard the Access that is before this case even come up, but now that a large amount of money is involved, I don't think he will have a good chance to claim it and for such he may be losing out of the money entirely.

It's not about VPN, if you could read the OP you'll know the full story. As OP stated, he never used VPN but he is worried that he will not be able to pass the KYC when the site requires him to undergo beacuse his country was in the list of the restricted countries that could use the site.

VPN is not an issue athough it's possible that it could result to compromising of account, but it's not related to this topic and it's not a good suggestion to use a VPN to bypass any restrictions.

Why in the world do you people only focus on these issues after winning big amounts? Y'all are adding an extra layer of risk intentionally by using VPNs etc on top of the already risky nature of gambling.

Rollbit could happily withhold your funds legally without any issues in your case op since you gave them the proper ammunition to do so.

If the name has been added very recently then you may get a chance but I don't think it happened very recently and they notified you about the updated list in someway and it's your responsibility to keep yourselves updated about their rules and this might come into your mind when the country made any changes regarding the gambling laws.

You can submit the ID and hope the withdrawal will proceeds or there is no other way.

Another call for Rollbit site, it seems rollbit is facing multiple issues just recently .

Correct , in this kind of winning each gambling sites are being meticulous in finding even the slightest details to try closing your account because you are adding flavor for them to not paying that huge amount.
for me honesty is the best way to deal with it because either way he has no choice but to comply.

This is impossible because I believe @OP following the stated Terms and conditions_[1] upon his sign-up had given his real name and address.  So it is impossible for him to use the information of his relative living on non-restricted country.

And it is supported by another conditions about the user account, it can't be transferred, sold or pledged to another person_[2] and doing so will result in account ban

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[1] from rollbit ToS: USER ACCOUNTS
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

[2] You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
source

Not if the account login in and activity history has just his Belgian IP address recorded. Using a different countries documents would diffidently add more red flags to his account for fraud or forgery. It would even make things worse for OP since it's another breach of term of service.

I understand your position, but why is Rollbit required to completely stop its activities in Belgium? The only thing is that it did not support Belgium, meaning that an account cannot be authenticated using Belgian documents. But Belgians themselves are not prohibited from using the platform if they are able to verify their accounts from countries that are not banned. I do not mean here cheating by using a fake identity or using a VPN, but there are certainly users with addresses outside Belgium or even foreign tourists in Belgium. It would be unjustified to monitor users' activities based solely on their location. Op wasn't to be in this situation if he is located in any other country not restricted even he is belgian. I am not that sure but i think this what logic says.

I agree that the platform is required to notify users of any update to TOS, and I still do not know if this was actually done in any way. In any case, I expect cooperation from Rollbit if there are possible solutions.

I can't say for sure if Rollbit blocks users from Belgium or not.  Maybe someone else from Belgium who tries to access Rollbit could confirm.  I tried using my VPN to get a Belgian IP address to check the Rollbit site, and it did seem they blocked me.  Now IP blocking doesn't always work perfectly.  There's like a ton of different internet companies everywhere, so maybe Rollbits geoblocker thing doesn't catch them all.

Well, in this case Rollbit  has cheated OP, as on the one hand the casino  knew that he is Belgian but   on the other hand allowed him to deposit/gamble/withdraw at the time when the relevant restriction was the case. Thus their position is ambiguous  and OP could sue them.

Thus, you got me in a wrong way. My way of thinking was something like  the following -  by recognizing OP as not been Belgian Rollbit could safe its face, because at the current situation if it agrees to pay him the gain then it would violate the rules which may result in penalties.

But maybe I'm wrong, who knows.

Whichever is true I wish OP the favorable way out.

Has this problem been solved by OP? because according to what he said, he won, and the amount he won was life-changing. And he's been a Rollbit player for a long time in the past year, but recently there was a sudden change in Rollbit where his Belgium ID doesn't seem to be recognized by Rollbit anymore.

And at this point, it seems that he was not aware of the latest update that is happening in Rollbit, and if I am not mistaken, it seems that he did not know that his country has suddenly become restricted. And that's also what I have in mind if he still gets what he won in Rollbit if his country suddenly becomes restricted?

if that was what he meant then he is wrong, there's no how one can start the use of a gambling platform without having his registration done already, this will be the platform where there will be the creation of account to be identified to that particular gambler as well as his gambling wallet, since he will have to make deposit to the account before gambling except if he has the cover under the promotion for bonus.

But this is considered fraud and an attempt to cheat the system. You want to implicate him more this way and Rollbit can sue users who conspire against its system. This is of course assuming that it is possible to happen in general, but the op could have used a VPN, but he preferred to use honest means. Please do not give advice of this type in the future, because you are not providing as much help as your advice could cause harm.

Op has been using Rollbit for a long time, and he certainly completed the KYC identity verification procedures previously, and therefore Rollbit knew his nationality and place of residence, on the basis of which verification procedures were requested again to ensure that the user is no longer in Belgium, which is already banned. On this same basis, I do not know the extent of the legitimacy for the op to change his place of residence to a supported country and complete the withdrawal procedures. Perhaps this needs confirmation from Rollbit representative because the op did not discover that his country was banned until after the proof documents were rejected.
Personally, I doubt that this will work because any user should have stayed tuned to the latest updates on TOS.

Rollbit is not required to stop its links to Belgium even it's banned, simply because not all Belgian users reside in Belgium and not every user in Belgium will be a Belgian resident there. This explains the request for proof documents again to ensure that the user is actually residing in Belgium and is therefore in a banned country.

Thanks for the response, I don’t want to do it this way. I rather do it all on good terms and with respect to the developers from Rollbit. I was and I’m still a supporter of the site and everyone involved around it

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

But the same snippet you shared states that they have to make reasonable effort to provide a notice to the users as highlighted. Maybe OP missed out the emails from them. I don't know for sure.
A much better approach would be to Geoblock restricted Countries as soon as the Country is included in the list. These would deter users from those Jurisdications from continuing to use the casino

According to Wayback Machine

Somewhere in 23^rd March 2023, Belgium wasn't in the restricted list - https://web.archive.org/web/20230323043938/https://help.rollbit.com/en/articles/6176539-restricted-countries

By 7^th December 2023, Belgium was in the restircted list - https://web.archive.org/web/20230323043938/https://help.rollbit.com/en/articles/6176539-restricted-countries
So the change probably came in effect between that period. The question is, did Rollbit notify the users about the change?

I really had 0 clue Belgium was on the strict list, I made my account before it. For me on the site legit nothing changed like I said before. I could deposit/withdrawal just like before the listing. Not getting an email or notification is frustrating for me.

I really hope razor will contact me and we can find a solution to this. If i knew before I wouldn’t be using Rollbit, but I liked the site and community that much. Only weird that everything kept working fine for me? How is it possible that I can use the site without having any issues from a stricted country? I never used a VPN or anything  I was just in Belgium. They have to see this on their geo blocks?

That's sad to not know about your country being added to their restricted list while you are actively playing , depositing and withdrawing with small money but when hitting the jackpot(assuming it is jackpot ) then you are now facing this issue, hope that you and the team will come to agreement that both will benefits .
maybe today the team is looking closely to your issue since you have posted here in bitcointalk like what others have had recently and now being resolved.

The problem is that @OP does not know that Belgium has been added to the restricted region until he hits a life-changing wins.  I believe @OP had already contacted their support and was not satisfied with the conversation reason why he is bringing his issue in this forum.


It is possible that @OP knew it when his withdrawal failed to get executed.  We players always tend to get information after some unexpected event happens, so probably that is the case with @OP, when his withdrawal request is denied, he search for the possible reason why his withdrawal request is not approved and got informed that his country is now restricted to access the platform.

Though we don't know whether the time of his registration, Belgium is yet to get included on the restricted country,  we also do not know whether @OP got informed that there was an update on the ToS but I doubt players have received such notification since I do not received any email about the update of the ToS specifically the addition of Belgium to the restricted country.

I agree with the earlier reply that you should contact their support channel and if possible request for possible consideration.


@OP has an issue in submitting his ID, not that he does not want to submit his ID, it is about him playing at the "recently added" restricted country, Belgium.

Recently, there have been some threads about Rollbit in the scam accusations section, I don't know whether or not they are true accusations and I don't know whether they have been resolved or not. but I advise the OP to also do the same thing these guys did:

ROLLBIT.COM is a scam. They stole my funds!

in this case the thread was created on March 15th of this year and in accordance with the words of the thread creator:


This other guy also created a thread about Rollbit

Rollbit Not Withdrawing my Money for 2 months+

This was the guy's last post


Maybe his problem has already been resolved, since he hasn't said anything yet, so I can only assume that his problem may have been resolved, and then there's this case that hasn't been resolved for two months now.

Rollbit closed my account with around $4500

So my advice is that you also create a thread in the scam accusations section and provide all the evidence, show and say exactly how much money you had in your account, what year your account was created. To be honest, it's strange that since February of this year there have been many cases of scam accusations against Rollbit, these are cases that the casino can resolve easily, but which are taking a long time to resolve.

Razer is still active on the forum from time to time. He was active a few days ago, and I assume he is reading private messages.

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Looks like Razer came back to the forum today, I see activity on his profile. Hopefully he has seen this thread and will offer some explanation and support.

I feel sorry for you lose, and importantly when your country was restricted were you contacted by Rollbits team informing you that your country was listed among the restricted countries on Rollbits, at least you should have been informed about the new development, or is it that they kept it away from you untill you won the life changing jackpots.
Also to be friendly enough with you in this last conclusion of the reply is that you have may have lost the winning and you should always read every bit of terms and conditions before you gamble big on any site.

Did you try talking with someone from Rollbit administration in bitcointalk forum?
I dont know who is responsible for that now as member Rollbitcom is not active since February, but they have active promotion here so I am sure there is someone.
Passing KYC for huge wins is a risk you will have to accept when betting on crypto casinos, but I think you can find some workaround and remain your privacy.
Maybe it could help your case if you were active bitcointalk forum member.

This sucks, you've won a life changing amount and you're from a restricted country where rollbit doesn't support and has mentioned that residents of Belgium are not allowed to register. I think that you should just be honest with them and tell that you are from Belgium and you have never used any VPN and that should detect by their system that your IP from Belgium shouldn't be allowed to enter their waters. But then, you are at their mercy this time that it's up to them whether they'll allow you to just withdraw leave and ban you from accessing them with that account of yours or they will fully hold all of that money. I bet that you're thinking about having someone to register that account under their name and you'll share the money but the sudden change of IP and country residence will trigger their system too and that will make even your account more suspicious so, just be honest.

From what I understand, your country, which I Belgium recently entered the list or restricted countries on rollbit, and you knew this but yet continued to play there.
I with all honestly don't know exactly what to say, I've personally used rollbit a couple of times, never had any issues at all, though my country is not on their list of restricted countries, but assuming I was playing on a casino, and later on, the casino updated their terms and conditions and added my country on their list of restricted countries, I honestly will stop playing there and look for another reputable casino where my country is fully accepted, because as I know it, rollbit is a fully licensed online gambling casino, and as such, they may request kyc verification from a user at any time, and there is no way someone can win a life charging amount of money without him or her not having to go through kyc before being able to withdraw the money, and if one country is on the list of countries that are restricted, then that is definitely a big problem.

What I did advice is, reach out to their customer care and find out what is the way forward, I believe the casino can temper justice with mercy and allow you withdraw your fund, but all the same, I would still blame you for playing on a casino where you country is on the list of restricted countries.

It should be about prohibited countries for playing at the casino not checked via inbox or spam in email but at the casino in a long ToS section that people feel reluctant to read and choose to skip it.

If I understand what you mean, is it possible for players to be able to play without having an account and without completing the sign up registration?

The correct way to check these.

It's to compare the date you are registered and with term & condition during your registration. Perhaps, can someone find some time-way-back machine to check the term & condition information from (Rollbits) at the time @OP register.

If (Belgium) it's on the list during his registration. It's called shit happend, @OP register without reading term & condition because the country already listed on there and he not read those.

What is your issue now, Op? Are you unable to release your balance today? Is your account suspended? What is not so clear to me is: is the provider you still use around 75%? What do you mean here, Op? I don't get your point.

I'm not sure if I understood correctly. Do you mean that the RollBit website is restricted in the country you are in now? Please clarify the explanation a bit. Thank you.

Just fyi I checked my email and I did not receive an email saying Belgium has been listed to the strict list. I have my account from when it wasn’t listed.

Also,I have been withdrawing weeks prior to this issue. For me nothing changed on the website as before it was listed. The same providers worked for me, deposits, rakeback, withdrawals, … everything was just working fine.

Something else’s want to address, imagine if they don’t want to give me the withdrawal why would they accept my deposits then? Isn’t that just “scamming” (don’t want to use that word tbh) but just look at it that way. The site wasn’t blocked for me so they knew I was playing in Belgium. They use geo stuff to check players, not everything is to blame on the player. Casinos also need to take responsibility on some parts of excluding stricted countries.

Like other for example Gamdom PREVENTS you from going on the site.

But what usually happen on some user is they directly go on the casino without reading the rules since they think its not needed and they are just wasting their time for reading those long text messages and they can't earn anything. This is a huge mistake they have done and its late for them to realize that they violate something or they are been restricted to play due to regulation or restricted issue that's why they had been surprised if sudden closure of account will happen to them. This is the reason why its important to read the TOS so that they would know immediately that there's something rules that implemented so that they can stay away on the problem and decide to leave if they are been restricted or not to push anything especially if they can potentially violate their rules.

As far as I know they have added it for a while now. I remember someone also had an issue with rollbit because Belgium was added to the list that are restricted on accessing the website but his issue got resolve because the guy was not a citizen but a resident and only staying in Belgium temporarily.

Not sure if there is anyway to resolve it. try contacting their forum representative, perhaps a compromise can happen.

This is the one that can be a problem for players whenever the casino make an update to their ToS, usually the casino did not tell users about which terms are being updated.
Most casinos will only notify that their terms has just been updated and it is hard for players to know if the updated terms is affecting their account or not.
Some casinos do not even notify players about updates on their term so basically it is a bit complicated things to resolve.
For this specific case (adding countries to the restriction list), I think casino should do instant action when they add it.
Instant action by notifying players who come from the added countries and ask players to stop playing.

My reason on why I suggested it is to determine whether the casino introduced that update after the OP win huge amount or not. Because if the ToS update is just to dodge payment then this move is not professional for the casino and can be considered as cheating. Having a clause about the right to change the terms doesn’t mean you can modify it just to avoid paying big win of players.

There’s a fine line between having a power to update ToS and using it to dodge player huge win if they have a chance. I’m not accusing either the casino here but this topic of changing the ToS is already brought up before here.

Edit:

@Mahdirakib already confirmed that the ToS is already updated since last year therefore this assumption of mine is already not valid.

I am sorry but there is no way to resolve this. It is likely that you will have to forfeit the money.  I know it is a very infuriating experience but should serve as a moral lesson to us that we shouldn't get too relaxed with any online casino or sports betting website. Regardless of their reputation, they can request for KYC at anytime. Always read their terms and condition before sign up and if your country is just recently added to their restricted list, stop paying at the casino and patronize the ones where your country is allowed.

Rollbit terms were updated in the August month of 2023 for the last time. And a forum member had made a post with the list of restricted countries in the December month, Belgium is mentioned in the list. Therefore, Belgium has been added in the restricted countries list almost 8 months ago.

Haven't you made any withdrawal in the past 8 months? If you are really using Rollbit for more than two years and Belgium wasn't in the restricted country list in the past, then they may allow you to withdraw the winnings before taking any serious step (e.g. account block or ban). According to this post, Belgium wasn't in the restricted countries list in 2021.

Even though the screenshot exists, it will not be considered valid because all casinos will write about their right to update terms and conditions like this:

source: rollbit

I am not taking sides in this matter, it would be nice if this problem could be resolved personally between rollbit and Maxkej.
Because OP said that he has been playing on the rollbit platform for more than 2 years.

Well, if that is the case then most likely the account will be terminated once they get the information to verify the identity of the OP. Again, we should look at the TOS, read it from time to time so we will know some update. Since we are talking of a life changing amount, then there's a risk that it will be restricted once KYC is over, but it's still up to the user if he will take a risk, and hope that the site will give him an exemption which I personally doubt.

Now, to the question on what he should do, he should be honest and just accept the consequences, or hire a lawyer if he is not contented with the answers or actions of Rollbit if the amount is really something he can't let go despite knowing his violation.

I'm not siding anyone in this but the very moment you found out about rollbit listed your
 country to their restricted countries then you should have stopped playing even if you said that
 for years you are playing there because that is a rules that you are breaking so I believe that
the team can decide what is your faith in this because bo matter we look at this issue,it is
yours that broken the rules here.

I haven't played on Rollbit and haven't encountered the same problem as you in any casino, but my recommendation and the best way to do is not to falsify any documents you want to submit. Just submit whatever you have and wait for the outcome. If your withdrawals are canceled, try asking for help or finding different ways to withdraw your winnings through customer service support. They're the only one who can help you with this problem.

From what I could decipher from OP complaints is that OP said they added Belgium to their restricted nations recently why did OP not contact them immediately for withdrawal as I believe there would be some form of soft landing for OP as the term's and conditions of service was updated newly atleast it would have been okay and considerable by the casino  to help OP make fast and easy withdrawal but delaying it to this moment after winning big may make he casino not ready to help OP out as he might be tagged cheating from a prohibited nation through VPN.
Anyways, let us wait and see how  the representative here responds to  to the casino takes up the case to the casino.

It’s not about how he didn’t want to submit an ID but his country is recently added as restricted country on Rollbit that makes him not qualified to do KYC. The OP doesn’t have any problem to provide KYC when his country is not restricted.


Do you have any screenshots of the original ToS that doesn’t include Belgium on the restricted country when you register? This is your only way to redeem yourself because some casino doesn’t block the IP of restricted country which is why you need to pay attention on the ToS before you play.

@Rollbit Razer can you verify what the OP statement is correct? Does the Belgium country is recently added on restricted country on your casino? If yes I think this issue should be reconsidered since you probably didn’t send a formal notification via email or other means to notify affected user.

We dont know on when that terms and conditions had put up Belgium or really just that a long time in their TOS and OP didnt able to notice it out since he hadnt been able to win up a significant amount but only this time? If he wasnt been able to face up some issues back in the past despite on wagering huge money in overall since $100k isnt a small amount to begin with on the money you have spending on the site.
If ever you would be hitting up a life changing amount then im not shocked that there would really be some issues be thrown out.Im not saying that Rollbit is doing some shady things
but we dont really know if their TOS has been recently updated and op missed that or its been long time its there and op missed out on reading it on the first place?

This is unfortunate story. If you have neglected an information concerning restrictions as listed by a casino whether old or new countries are added, you just have to avoid it if your country is among those restricted because of course they will disable the country on their server, maybe I'm thinking that is why you have not been able to upload your ID. So I think this has to be a personal issue and you can direct it to their support and representative as the link was sent above.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

Ouch, yeah, it seems that you country is on their restricted list already,


https://help.rollbit.com/en/articles/6176539-restricted-countries

And according to them,


I guess the best recourse is to talk to their official support from the community and see how it goes for you.

At first I would like to welcome you to bitcointalk platform. You are definitely in the largest Crypto platform and I believe you would enjoy your stay here. I have long known Rollbit to be a good and well known reputable casino here.

For your information, here is Rollbit announcement thread. https://bitcointalksearch.org/topic/rollbitcom-cryptos-most-rewarding-casino-5326640,  and here is their representative profile link, https://bitcointalksearch.org/user/rollbitcom-3067300.
You can reach out to them for every necessary assistance you need to help you get your funds from the casino. I believe their representative could hear you out and act accordingly to see how your case would be resolved.

Lastly,  this is not the right board for this . You can move this topic here https://bitcointalk.org/index.php?board=83.0 and also do well to present evidence of your account with wins as facts at hand so you could get your desired attention.

What are you trying to prove here? Can you be more clearer? What new strict have Belgium added to the list?

We are not small boy on here, when matters get to this level you need to be more clearer on every details you trying to provide.

There shouldn't be a new law that will stop you from providing your proof of identity, this is the only way this problem can be solved and thats why I want you to be more realistic.

What is stopping you from providing that ID?

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I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

Forget the VPN thing, I believe thats not the problem, even if you are using VPN and you hit a jackpot, all they still need is your identity, thats all, do not play with ToS of online casinos, especially the big players in this space, no proof of identity, no withdrawal.

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!