https://prnt.sc/TTRAuH1YoeTO
I recommend you to letting them know via email if you don't get an answer here. There are only a few FAQs on the site, let alone no mention of withdrawals and deposits there at all. So, it is difficult to know how long it will take for your withdrawal to be processed and successful.
I think he is the one who is complaining in the chat because of the same username, there is no even someone who replied to his message in the chatroom. It means that there is no one from the casino who is active at the time he posted the message. Sending them an email is good option (he did it already) but I think it will be the same where this player need to wait until the owner/admin online. New site but treat player like this is not really a good sign, especially it is just small amount of withdrawal.
Yeah, make sense, no one is responding meaning no one is online to handle his issues or concern.
And thanks to this use for bringing this up and hopefully the OP can have someone to look at the issues and help their customers as we here in the forum are very much concern of new casinos.
If they are not paying then there could be scam accusations which is not good for a new platform being advertise here.