Topic: Roobet scammed me and robbed me (Read 764 times)

Duly noted.

I'll try to reach them through that exhausting channel again, see if they're agree with this. Please wait a few days [since I am not sure what's their time-frame and procedures to process this means of communication] and see if I can get them to agree or if I can get any reply for this proposal at all.

I agree with this proposal, at least I will get my affiliate money.
Thank you for really trying to help me.

Well, to be fair, that could mean they just investigated further into your case recently, as in it was brought back to their awareness that your previous one was rather inconclusive instead of resolved, and someone made a mistake by unlocking it before any investigation was completely done.

It should come in logical line with their explanation that they found your account and affiliate program rather... ill-natured.

Quite frankly, we can't --of course-- prove their claim that your account spreads malware through [I can only infer, from the nature of this case] the affiliate link and how you redirect the visitors and players. Just like we can't take your words at face value that all you do is legit and not ill-natured.

Normally, with a direct and a more stable means of communication with casino's representative, I'll pursue to get to the bottom of cases, find the real truth. But, headache-inducing and time consuming as this case is, especially with the difficulties to reach them, I am proposing you both to agree to disagree, say your goodbyes, and both to take their way. In other words, you both stopped working together; you stopped promoting them, remove all of the affiliate program from your social media, and they, well, pay you what's yours.

In short, instead of inquiring them many things to prove their claim, why the account got unlocked back in 2022 if they're still inconclusive, why re-locing it just now, etc., I'll just ask them to perhaps [given there is no financial damage on their side that require certain amount from your account to be reabsorbed to recuperate] give you whatever left on your account. I can't promise you that they'll accept this proposal, but suppose I can make this work, will you?

Yes, that's right, this is the last message and they opened my account after that without any problems, and it was closed again on 7/19/2024

To clarify, their last correspondence with you related to the account banning two years ago was what's screenshoted above, and no other response, though it can be inferred [not written, but implied through action] that they found nothing wrong with your account as you regained access within 24 hours after that last email above?

I got you
Their last response was we will check everything and open your account and this is all just a part of our regular accounts review
And after 24 hours my account was opened without any problems which means they didn't find anything wrong
Tracy also didn't send me anything else.
But my account was closed again on 7/19/2024 but this time no one is replying to my email at all, and I sent them more than 15 emails without any response from them.

[Reuploading to talkimg]

OP, perhaps I'm a bit until on what I asked on previous post. Allow me to repeat and rephrase,

Back in 2022, when they investigated your account, after Tracey sent the email above [which was very much the same as what you provided previously], saying that they'll review your link, is there any follow up, response, anything that indicate that they've concluded their investigation, found nothing wrong, and deemed everything as good? Or was it inconclusive and there is no update until these days?

Hello
In 2022, they banned my account from betting only, and Tracy from Roobet contacted me and asked me to show her the source of my referrals, and I sent her my Instagram account and that I support and promote Roobet on Instagram At that time I had more than 50 thousand followers. and she confirmed my Roobet account and source of my referrals , and the evidence of this is that my roobet account was working without any problems until it was closed about two months ago, I was promoting them on my Instagram and Facebook,
But I really don't know why they asked if I had written approval from them, but my account was opened without any problems
Let's be honest, they closed my account because I had almost more than 1500 followers and when my account was closed, I would not get my affiliate money, which exceeds approximately $5000 per month, I have read many complaints similar to mine, they close accounts suddenly and find any reason that is not real and you can see many complaints on askgamblers and CasinoGuru
And always the response of Roobet is that we closed the account and we are unable to open it again.

I am publishing my problem here so that everyone can be careful from Roobet
Even the live support couldn't help me with anything, and they don't know why my account was closed!
They can't even submit a request so I can get my affiliate money from Roobet

https://i.ibb.co/Tc8wSTw/ix.jpg
https://i.ibb.co/QHGrGdV/ix2.jpg

Do you mind to provide screenshots of this decision, that they found nothing wrong with your situation and everything was good to go?

Also, can you tell me about your referral situation? That whole why they ask if you have their written approval, whether you share through referral link or what, and all that you can perhaps tell me?

Please be detail with me, help me understand this with best clarity I can get.

The end of this discussion was that they reviewed my account on Roobet and social media accounts, then they opened my account again, and made sure of my followers, and my account continued without any problems.
There was no written approval , After that, my account was active until it was closed two months ago.

[Reuploading to talkimg]

Help me understand this, your previous issue with them back in 2022, they actually asked whether you have a written approval to promote their service, in a sense that you did not share and invite people through referral link? And the end of that discussion was that they'll review the links and your account? Or was there a follow-up email from them concluding the situation and clear everything out?

They say I'm impersonating their company?
in 2022 they asked me to confirm the source of my referrals, and they also locked my account
they took my social media accounts links and verified them all and then they opened my account again, After they confirmed that I have many followers and that I promote them  
And as they say if they can't open my account again and it's permanently closed, in this case at least Roobet should give me my money inside my affiliate account which is more than $4000

-Also, I thank you very much for your effort to help me solve my problem. You are a good person. I wish you all the best.

https://i.ibb.co/bbmd9k2/Tracy.jpg
https://i.ibb.co/JxGXnMb/tracy2.jpg
https://i.ibb.co/3FWTLfs/tracy3.jpg

Sooooo... give me a loud drum roll... I finally managed to establish a communication with someone from their team [right when I was about to poke Hhampuz, LOL]. Though the means of communication is still somewhat [I'd like to think] fragile, I guess it's a start and it's the best path for the time being while I am seeking a way to have a more steady and seamless communication.

Moving to this topic, they told me that the account was, I quote, "found to be impersonating our company and was linked to the creation and distribution of malware. As this is a serious violation of our Terms of Service, the account has been permanently closed."

Hope this shed some light into this case.

Actually I did not request to merge any accounts!
And no documents were requested from me at all
And if they request any documents from me I will send them immediately
I've been promoting them for almost four years, I haven't violated their terms in that entire time

I really appreciate your help, and that you are trying your best to solve my problem.
I have tried many times to communicate with them but I did not get anything, they do not respond to emails, and live support always says we will tell them to respond to you within 48 hours but in the end nothing, I really thank you very much for trying to help me, accept my regards

The average campaign manager only manages the campaign instead of getting too involved in cases involving platform users. The campaign manager is not obliged to act on the requests of users experiencing problems, but if he wants to help, then it is at his personal discretion. In certain circumstances, I also believe the manager will help.

Managers only handle the community and facilitate payments, while casino representatives who handle customer problems can be found via email or live chat. So I agree with you, the campaign manager does not need to be involved in this case.

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

So, instead of PMing him, I reached to their live support again and was promised that my "ticket" has been escalated to their senior management and I'll get a reply within 24-48H. As such, I'll wait until umm... Saturday, and will probably have to reach Hhampuz when and only when I still can't establish any meaningful communication with their team.

I've jotted it down my to-do list, so I shouldn't miss or forgot my own "deadline".

Then Op would have explained to them plain and asked for merged of accounts and if they agreed to it them he has to follow any instruction given to him and present his documents to update the account and merged them but probably he was trying to play a smart game but was nuked out. And now that is account is nuked, there is no way again for him.

Well, you can try, I don't think it's a big deal though. At least you're showing concern for Roobet since the scam accusation might not even be accurate, so because of your effort, you’re giving them a chance to keep their good reputation intact. If I were the first to see this, I would’ve PM’d hhampuz, but since you're already involved in this story, I trust you'll handle it and do what you feel is right. 

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.