Roobet scammed me and robbed me - page 3.

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Quote from: Odohu on August 26, 2024, 10:42:21 AM

This must be a violation of their terms and conditions as referenced in the email response to you. Just for clarity, within what duration did you achieve the 1500 referrals and have you checked if there is a limit to how many referrals an individual should have? The only thing that I feel confusing is why the CS is unable to point to the terms and conditions you violated. This would have made it possible for you to accept the fault and find peace.

They didn't even give me a reason why they closed my account, and there is no limit to referrals, and also they asked me before to confirm the source of my referrals and they made sure of them, and they checked my Instagram and everything was fine
They have not responded to me for more than a month, and they took my money that was in my affiliate account. I have been promoting them for 4 years.

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Quote from: Coyster on August 26, 2024, 10:37:48 AM

Sorry about what happened, you believe your account was closed for no reason, so the logical thing to do here now is to hear from a representative of Roobet on the forum, if they do have one, maybe they will be able to tell us the reason why your account was closed, it is always good to hear from the both parties before jumping to conclusion.

That being said, from the email you posted, it reads that they can close any account at their sole discretion as per their TOS, i say that is not fair enough and customers should at least be told the reason why their accounts were closed.

Yes that's right, they didn't even tell me why and there is money in my affiliate account that they didn't give me.

Coyster

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Quote from: Odohu on August 26, 2024, 10:42:21 AM

and have you checked if there is a limit to how many referrals an individual should have?

Since referral program is a way existing players refer their friends and families to play on the casino, to earn a certain commission, i don't think it is possible for there to be a limit on the number of people one can invite to use the platform.

Quote from: AbuBhakar on August 26, 2024, 10:49:04 AM

According to the email of the support screenshot on the image quoted by @Yahoo, his account was subjected to multiple account accusations which violated the ToS of Roobet.

It was not explicitly stated, at least that is how i understand it. The closest thing to such an accusation in the mail is where it read "with any other connected accounts detected by our security system", and i don't think it clearly states the offense committed by the OP.

AbuBhakar

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Quote from: Coyster on August 26, 2024, 10:37:48 AM

Sorry about what happened, you believe your account was closed for no reason, so the logical thing to do here now is to hear from a representative of Roobet on the forum, if they do have one, maybe they will be able to tell us the reason why your account was closed, it is always good to hear from the both parties before jumping to conclusion.

According to the email of the support screenshot on the image quoted by @Yahoo, his account was subjected to multiple account accusations which violated the ToS of Roobet.

I’m not sure either if this really ethical or matter on this case since the user has huge number of referrals which means he is organically referring user using his invite link. There’s a high chance that a family member or friend was invited then they both share same IP when they are connected on same internet connection.

But the main point that Roobet should consider here is the OP has many invites which means a potential abused for multiple account is minimal unless he only have 2 to 3 active referrals.

Odohu

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This must be a violation of their terms and conditions as referenced in the email response to you. Just for clarity, within what duration did you achieve the 1500 referrals and have you checked if there is a limit to how many referrals an individual should have? The only thing that I feel confusing is why the CS is unable to point to the terms and conditions you violated. This would have made it possible for you to accept the fault and find peace.

Coyster

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Play Poker on Telegram

Sorry about what happened, you believe your account was closed for no reason, so the logical thing to do here now is to hear from a representative of Roobet on the forum, if they do have one, maybe they will be able to tell us the reason why your account was closed, it is always good to hear from the both parties before jumping to conclusion.

That being said, from the email you posted, it reads that they can close any account at their sole discretion as per their TOS, i say that is not fair enough and customers should at least be told the reason why their accounts were closed.

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Quote from: Oshosondy on August 26, 2024, 12:40:16 AM

Do you have more than one account? According to what I have read in your post, I think you account was closed because the gambling site thinks that you are having more than one account. Hope you did not make a mistake and referred yourself?

Also when you chatted with their representative which we can see from your images, is it up to 3 days yet? Because I see that the representative told you that it can take up to 3 days for their response.

No, I only have one account, and I have more than 1500 referrals.
- This conversation is from a week ago. I have been sending them since the 7/19/2024 i contacted live support more than eight times and always got the same response.

Oshosondy

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Do you have more than one account? According to what I have read in your post, I think you account was closed because the gambling site thinks that you are having more than one account. Hope you did not make a mistake and referred yourself?

Also when you chatted with their representative which we can see from your images, is it up to 3 days yet? Because I see that the representative told you that it can take up to 3 days for their response.

yahoo62278

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Quote from: ? on August 25, 2024, 11:11:14 PM

Roobet closed my account on the Friday 7/19/2024 , I sent them more than 15 emails, but no response from them, and I contacted live support more than five times, every time they say they will make them respond me by email, but we as live support cannot help you, they closed my account and there are more than 3000$ inside my affiliate account and more than 1500 referrals, do not trust Roobet. And I was promoting them on Instagram
They will close your account for no reason and will never reply to you.
I also posted on Roobet Reddit and they deleted it after less than an hour.

Have you ever faced a problem like this?

Quoting for reference and to make images visible

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Roobet closed my account on the Friday 7/19/2024 , I sent them more than 15 emails, but no response from them, and I contacted live support more than five times, every time they say they will make them respond me by email, but we as live support cannot help you, they closed my account and there are more than 3000$ inside my affiliate account and more than 1500 referrals, do not trust Roobet. And I was promoting them on Instagram
They will close your account for no reason and will never reply to you.
I also posted on Roobet Reddit and they deleted it after less than an hour.

Have you ever faced a problem like this?

https://i.ibb.co/KmLvvK3/Ro.png
https://i.ibb.co/5GmLdRN/Roobet.jpg
https://i.ibb.co/xDVCvLS/Roobet2.jpg
https://i.ibb.co/Qb5NPvC/Roobet5-Copy.jpg

Topic: Roobet scammed me and robbed me - page 3. (Read 764 times)