Roobet scammed me and robbed me - page 3.

mmishoo2

newbie

Activity: 32

Merit: 0

Quote from: BITCOIN4X on September 12, 2024, 02:15:07 PM

Quote from: holydarkness on September 12, 2024, 01:29:16 PM

Quote from: freedomgo on September 12, 2024, 06:51:15 AM

~Snip

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

The average campaign manager only manages the campaign instead of getting too involved in cases involving platform users. The campaign manager is not obliged to act on the requests of users experiencing problems, but if he wants to help, then it is at his personal discretion. In certain circumstances, I also believe the manager will help.

Managers only handle the community and facilitate payments, while casino representatives who handle customer problems can be found via email or live chat. So I agree with you, the campaign manager does not need to be involved in this case.

I really appreciate your help, and that you are trying your best to solve my problem.
I have tried many times to communicate with them but I did not get anything, they do not respond to emails, and live support always says we will tell them to respond to you within 48 hours but in the end nothing, I really thank you very much for trying to help me, accept my regards

BITCOIN4X

legendary

Activity: 1974

Merit: 1150

Quote from: holydarkness on September 12, 2024, 01:29:16 PM

Quote from: freedomgo on September 12, 2024, 06:51:15 AM

~Snip

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

The average campaign manager only manages the campaign instead of getting too involved in cases involving platform users. The campaign manager is not obliged to act on the requests of users experiencing problems, but if he wants to help, then it is at his personal discretion. In certain circumstances, I also believe the manager will help.

Managers only handle the community and facilitate payments, while casino representatives who handle customer problems can be found via email or live chat. So I agree with you, the campaign manager does not need to be involved in this case.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: freedomgo on September 12, 2024, 06:51:15 AM

Quote from: holydarkness on September 11, 2024, 04:51:56 AM

Quote from: freedomgo on September 10, 2024, 10:50:36 PM

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.

Well, you can try, I don't think it's a big deal though. At least you're showing concern for Roobet since the scam accusation might not even be accurate, so because of your effort, you’re giving them a chance to keep their good reputation intact. If I were the first to see this, I would’ve PM’d hhampuz, but since you're already involved in this story, I trust you'll handle it and do what you feel is right.

I really don't want to intrude, because it is in my belief that a CM's duty is managing their campaign and shouldn't be bothered with the burden of disputes with casinos they managed. When a situation escalated to a point where it's proven that the casino is questionable, I am sure he, as well as our other reputable CMs will jump and take measures of their own choosing.

But until then, I really don't want to bother him with this.

So, instead of PMing him, I reached to their live support again and was promised that my "ticket" has been escalated to their senior management and I'll get a reply within 24-48H. As such, I'll wait until umm... Saturday, and will probably have to reach Hhampuz when and only when I still can't establish any meaningful communication with their team.

I've jotted it down my to-do list, so I shouldn't miss or forgot my own "deadline".

Agbe

legendary

Activity: 1092

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Quote from: AbuBhakar on August 26, 2024, 09:49:04 AM

According to the email of the support screenshot on the image quoted by @Yahoo, his account was subjected to multiple account accusations which violated the ToS of Roobet.

Then Op would have explained to them plain and asked for merged of accounts and if they agreed to it them he has to follow any instruction given to him and present his documents to update the account and merged them but probably he was trying to play a smart game but was nuked out. And now that is account is nuked, there is no way again for him.

freedomgo

legendary

Activity: 3248

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Playbet.io - Crypto Casino and Sportsbook

Quote from: holydarkness on September 11, 2024, 04:51:56 AM

Quote from: freedomgo on September 10, 2024, 10:50:36 PM

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.

Well, you can try, I don't think it's a big deal though. At least you're showing concern for Roobet since the scam accusation might not even be accurate, so because of your effort, you’re giving them a chance to keep their good reputation intact. If I were the first to see this, I would’ve PM’d hhampuz, but since you're already involved in this story, I trust you'll handle it and do what you feel is right.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: freedomgo on September 10, 2024, 10:50:36 PM

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

I intended to reach him to probably get him to share his contact, so I can establish my own, but I shied away from it because I think someone else that's also looking for their contact has been reaching him through PM. I inquired to the member whether he's sent a PM or not [that I'll do it if he hadn't], and haven't heard back since.

I honestly don't want to bother him with this situation, but I guess I'll have to try Hhampuz if I am still failed to reach any of their staff by the end of this week.

freedomgo

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Activity: 3248

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Playbet.io - Crypto Casino and Sportsbook

Quote from: holydarkness on September 10, 2024, 04:21:31 AM

Quote from: mmishoo2 on September 09, 2024, 11:31:47 PM

Until this day, my problem with the Roobet has not been solved
They did not even give me my affiliate money and didn't open my account after they locked it
Don't trust the Roobet , one day they will close your account and take your money

I haven't got a reply from them through email. Sorry that I can't be of much help, I still can't establish any communication with their representative. Let me try to nudge them again later today, through live support, to notify them that I've sent their team an email and expecting a reply.

They don't have an active representative here. Even their ANN thread isn't very active, with the OP last posting on March 31, 2023. It seems unlikely we'll get a reply here. My suggestion would be to reach out to Hhampuz, who manages their campaign. He might be able to help contact the casino rep. You could also try PMing him as well.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: mmishoo2 on September 09, 2024, 11:31:47 PM

Until this day, my problem with the Roobet has not been solved
They did not even give me my affiliate money and didn't open my account after they locked it
Don't trust the Roobet , one day they will close your account and take your money

I haven't got a reply from them through email. Sorry that I can't be of much help, I still can't establish any communication with their representative. Let me try to nudge them again later today, through live support, to notify them that I've sent their team an email and expecting a reply.

mmishoo2

newbie

Activity: 32

Merit: 0

Until this day, my problem with the Roobet has not been solved
They did not even give me my affiliate money and didn't open my account after they locked it
Don't trust the Roobet , one day they will close your account and take your money

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Quote from: mmishoo2 on September 04, 2024, 07:38:13 PM

How long will we wait?
Roobet doesn't respect us. It's been more than 50 days and there's no response from them, and I haven't gotten my money from them either.

Given your attempt to raise your complaint to AG got rejected before it can be tried and made public, and CG also rejected your case, the only way I can think of to get to the bottom of your case [at least what I can do from my side] is to pursue a contact of roobet through any means I can think of.

Usually, when I have a contact of a casino and/or have been in communication with their representative, things are rather smooth and quick, given they're very attentive to my inquiries. But unfortunately I don't have their representative within range. Right now, just like you, I'm waiting and hoping they'll reply to my email. Thus, how long should we wait? I'm afraid I can't give you any answer. I can only assure you that I will try to exhaust ways to get their contact.

mmishoo2

newbie

Activity: 32

Merit: 0

How long will we wait?
Roobet doesn't respect us. It's been more than 50 days and there's no response from them, and I haven't gotten my money from them either.

holydarkness

legendary

Activity: 2632

Merit: 1462

Yes, I'm an asshole

Hi,

I previously tried to reach one casino representative under impression that they're a sister-casino, but I was later kindly informed by them that they're not affiliated with Roobet at any degree. And since then, I am waiting for a response from other member who also seek a contact of Roobet's rep to get this resolved.

I am recently [as in few minutes ago, when your situation being brought back to my attention] pursuing other path by having a chat with their live support. Though I am a bit skeptic that it'll bear fruits, I figure it's better than sitting idly. Let's wait.

mmishoo2

newbie

Activity: 32

Merit: 0

It has been 47 days since my account was closed, and there is no response from Roobet , and I have not received my money that is in my affiliate account yet. I think now they are over $5000.
I hope someone can help me solve this problem with Roobet, or contact them to give me my money and open my account

Thanks

mmishoo2

newbie

Activity: 32

Merit: 0

Quote from: Dunamisx on August 27, 2024, 01:12:40 PM

Your words are too harsh and you're as well been quick to making conclusion, this is what you where told already right from the beginning of what the first customer agent told you, that you should wait and give them time to see into your situation, whereas on a norms, casinos don't block their customers account like that except been suspected for any illegal attempt against their rules or policies.

It has been more than a month and I have contacted live support more than 10 times since 7/19 and they have not given me an answer or responded me via email until now.

Dunamisx

hero member

Activity: 952

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Your words are too harsh and you're as well been quick to making conclusion, this is what you where told already right from the beginning of what the first customer agent told you, that you should wait and give them time to see into your situation, whereas on a norms, casinos don't block their customers account like that except been suspected for any illegal attempt against their rules or policies.

Coyster

legendary

Activity: 2184

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Quote from: mmishoo2 on August 26, 2024, 10:23:17 PM

Why does everyone blame me? I came here to tell you about my experience

You cannot really blame them, many times users come here to complain about one casino or the other, when in truth they were actually cheating, and another thing is that Roobet is a reputable brand on the forum.

That being said, it does not mean we are sure you are at fault here, at least until we hear from a representative of Roobet. Just hang on and hopefully @hokydarkness will be able to get in touch with someone from their team.

JeromeTash

legendary

Activity: 2338

Merit: 1261

Heisenberg

Quote from: mmishoo2 on August 27, 2024, 10:11:35 AM

I actually tried to submit a complaint with AskGambler, but they always rejected the complaint, and I contacted them and sent them all the proofs.

What reason did they give for rejecting a complaint?

I Just checked on CG and I see a complaint that I believe was your, but the reason they gave was that they don't handed affiliate marketing related issues.

Quote from: mmishoo2 on August 27, 2024, 10:11:35 AM

They always support Roobet, go to see the date of the last complaint it was a long time ago most of the complaints about Roobet are rejected

You can never be sure, maybe they indeed received fewer complaints in that time span. If they were biased, it would be easy to see that in other open complaints.

mmishoo2

newbie

Activity: 32

Merit: 0

Quote from: JeromeTash on August 27, 2024, 08:38:46 AM

OP is there a chance that you registered your account or signed in using a VPN service? Sometimes your account can get flagged alongside other accounts that could have used VPN or similar IP addresses to abuse the casino.

Alternatively, if you feel completely dissatisfied about the verdict, and you think you are very innocent, you can present your case to platforms like Askgamblers for further mediation and review. Maybe you can get the answers you seek much quicker.

I actually tried to submit a complaint with AskGambler, but they always rejected the complaint, and I contacted them and sent them all the proofs.
They always support Roobet, go to see the date of the last complaint it was a long time ago most of the complaints about Roobet are rejected
also i never use a VPN, I am not from a restricted country

mmishoo2

newbie

Activity: 32

Merit: 0

Quote from: holydarkness on August 27, 2024, 04:01:57 AM

Quote from: mmishoo2 on August 26, 2024, 10:23:17 PM

Why does everyone blame me? I came here to tell you about my experience
For your information, I have been promoting Roobet for more than 4 years
And I confirmed to them a year and a half ago the source of the referrals
Even if I made a mistake and they closed my account, where are my profits from my affiliate account , I received many payments from them from the affiliate account,
but before my account was closed, there was about $3,000.

I believe you misinterpret the posts here. Most of us were simply inquiring to get a better understanding of your situation, to learn as much as they can, and not blaming you or saying that you're the wrong side here.

I've reached someone, in hope to be able to be able to get in touch with Roobet's staff and see if we can get a better understanding of this situation and if we can get it resolved. Hopefully, they can connect me with someone on Roobet. Fingers crossed.

Thank you so much for trying to help me I really appreciate it

JeromeTash

legendary

Activity: 2338

Merit: 1261

Heisenberg

OP is there a chance that you registered your account or signed in using a VPN service? Sometimes your account can get flagged alongside other accounts that could have used VPN or similar IP addresses to abuse the casino.

Alternatively, if you feel completely dissatisfied about the verdict, and you think you are very innocent, you can present your case to platforms like Askgamblers for further mediation and review. Maybe you can get the answers you seek much quicker.

Topic: Roobet scammed me and robbed me - page 3. (Read 1348 times)