Topic: Roobet.com Allowing self excluded players Gambling addicted to continue playing - page 4. (Read 1129 times)

Does their rules permit creation of multiple account? If you have a gambling addiction problem, which you are admitting to having, you cannot solve it by sticking around casinos, you deal with it by seeking profession help. No one is blaming you if you fall into addiction because it happens to many gamblers but what is not right is blaming the casinos for acting in line with their rules and TOS which I know you accepted before signing up in the casino. My simple advice to you is to try as much as you can to seek alternative source of income that have the potential of giving you as much money as you are targeting to win from gambling, this way you will begin to channel those energy there.

On a personal note, I was so high in gambling because I wanted to be extremely rich, it became a problem to me so I began to make findings on how to fix it. What helped me was when I realized I could make as much money as I want from forex trading so I began to learn it and was practicing on demo accounts. This helped me reduce my inclination to gambling and as of today I still gamble but the desperation to win millions overnight have disappeared and that was how I was able to control my gambling.

Every casino must do his best to make it as much possible hard to player who have locked/self banned /self excluded accounts to not be able to create new accounts
 i was able to play with my  real ip adress on all of the accounts same pc same hdd and all of them have the identical kyc details submitted yet i was still not banned

Also i cant say for roobet but other casinos do it like u say if player opens new account and somehow bypass all of the restrictons we have put all of the money would be frozen on that new account

What ? where did i complainted that i cant gamble agian ? i complained why i was allowed to do it while the first account was locked self banned the second one was with stated gambling addicition and i was still allowed to create third one
Roobet themselfs have said there was human error on their side that i was allowed to create more accounts plus stated they are all linked to me so im just looking for answer why im not refunded for the second also ? if they are willing to refund the third
the refund for third is still pending im waiting for email from them

I think the main claim the OP is trying to get at is he was returned his $500 deposit for the third account but the casino did not give him anything for the second account he created where he was over $10,000 in losses.

If the OP declared he had an addiction and was spiralling out of control and was still allowed to open a second then third account, it makes no sense to return deposits for the just the third account. If the casino accepting some degree of blame then it cannot just be for one account (unless the OP has withheld some vital information).

You are right, going by what he wrote he does need help.

In the end, whatever resolution the OP might have with the casino I hope he does speak to trusted family and/or friends to explain his addiction and then does seek appropriate help with their support.

I've been watching and reading this thread. I can't understand for the life of me why anyone with a gambling addiction would start complaining about not being able to gamble again.

I think he's lost his mind, personally, and needs more help. 

The problem people in your predicament will face is that one way or another if they self-exclude then manage to get access to gamble again, they can blame the casino when they are losing (but the same player will probably have every intention of staying quiet if they are winning).

In my opinion, if someone has asked a casino to exclude them they should not be allowed to play on any of their accounts for whatever the stipulated period was. If for one reason or another those players are allowed to have access to their accounts again before the end of the stipulated period then the casino has to accept responsibility for failing the player. Having said that, does that means the casino should return all of the deposits if the player loses? If it does, it must also means if the casino becomes aware of their failure after the player has won, they can block the player from withdrawing all winnings and instead return the deposits.

Roobet allows top open as much multi accounts u want if they are on diffrent affiliate codes
I have opened  because i wanted to gamble again and because i have asked on the previous account i would like the ban to be withouot options for unban i thinked this account is banned forever
All account have the same kyc details same ip adress and same pc used impossible to not caught it as duplicate
Attemp to play for free? if this was attemp to play for free i would not loose this much and then try to refund it on the first account the loss are like 3k 3.5k$ i accept this loss even tho i have asked many many times and begged them in chat please pernament ban my account this is scam casino i was send please read our probably fair nothing is scam

Roobet themselfs cconfirmed they are all linked to me and somehow i still didnt got banned? why

Go ask my support tickets that they are not willing to give them to me and count how many times i have asked for pernament bans before on the first account try support tickets

Also whenever i text with their support onsite im told please email us here and we will solve this and whenever i do it they never reply to this topic but if i send them like hey is this email still active they reply in few hours

Then why did you created another account and gambled there? Technically, you have violated their rules. They can simply say that our system were not able to caught the duplicate account. But they have all rights to ban your accounts and probably they can freeze your deposit as  well (I am not sure, I didn't read the TOS). But, it was you who created another account by violating their TOS and loss your money. I see this as a attempt to play on a casino for free while if you could win, you would simply withdraw the funds and run away. 

@holydarkness I believe you can smell what is happening here. This should be marked as a invalid case.

What about it ? here i have asked it as u said and explained to them everyting to the details and still the same answer  https://imgur.com/PIuppR1
You may not open another account while locked/banned.
12:16 am

Hhhhh... I can see that you created the chat just now, yet another attempt to collect evidence that's rather useless. Might be wise to state it here and now that I started to lose my [othewise, self-proclaimed, vast] patience with you and your threads as both were a clear attempt to milk casinos.

But alright, let's talk about it.

As said before, regardless of the amount of chat with live support you tried to provide here, if you still omitting the key factor, it's still leading, trying to build a false narrative by selectively picking information to provide to the correspondent so a desired answer is more likely achievable.

As you're still in chat with them, why don't you ask them what's their policy when that account was asked about problematic gambling assessment and they lied through it, will the player still be subjected to responsible gambling act while the assessment they falsified said they gamble for fun and they have no issue at all?

Ask this, "if the player contacted you through email and asked for a ban with no option for unban, then few days later asked for the account to be unlocked, and your team replied with problematic gambling assessment, [might be wise to copy the whole questions to that live support as we all know live support are not all-knowing and does not have an in-depth knowledge of every aspect of the casino] of which the player said no to point one to four, said in control of their gambling behavior for question 5, and played for fun instead of other reason for question 6, will the casino consider to ignore the player's request and put them in exclusion?"

I'll wait.

No, wait, I won't wait. I'm going to sleep. I'll read when I'm back to the forum tomorrow.

Thanks for the messages and your good wishes

The problem is not the 10k$ i just want everyting as their tos says and their agents 
I have bigger losses on other casinos way bigger do i blame those casinos? Nope after i said to them even i ask for pernament ban or gambling addiction i was banned and thats for life
The money if refunded will be used for trading CS 2 skins as i make good money with it 5-6% every 10 days

Also i have send picture on casino guru complaint Roobet sponsored streamers telling to people to put Fake kyc details so they can get on the site
Neither casino guru comment this or roobeet they went blind for this one
https://imgur.com/ui5GJXH https://imgur.com/aXV38bC
And they marked it as sensitive photo there was not private informations of anyone but just pure SCAM FRAUD BREAKING LAWS and everyting else

I jumped right in your topic to respond that’s because I truly understand what you are actually going through right now and I know it’s not easy to even find the energy or effort to write about this by details after losing a huge important amount. Personally, Roobet is known as a trusted and honest casino. I have an old account with them that was banned but I never tried to unban it, even if it’s possible which is something I can’t understand, I’m not sure if they have addressed that in their Terms of Service.  

Well, as that said, I feel it’s somewhat pointless to focus on the account or refund since you have already lost your balance. The real issue here is your addiction, even if you were able to get a refund if you haven’t overcome your addiction, you would likely feel tempted and hear those whispers inside your brain asking you to gamble $10,000 again in hopes of doubling it.  

Believe me, while my loss wasn’t as significant as yours the damage it caused might be the same. The last time I lost all my money I really felt terrible. I tried to blame everything from my circumstances, environment, the game for my losses, even the internet connection. But the harsh reality is that addiction was the true enemy.  

Roobet will probably get back to you soon but if they say there is nothing they can do about a refund, it’s a sign that it’s time to work on resolving the deeper issue within yourself.

For the part where u said i didnt tell them key informations during the live chats is this one okey? i have asked it again and told them what kind of message i have said to them during my ban request and she said the same answer as previous agents

https://imgur.com/oP0QccL https://imgur.com/UKm1zrC https://imgur.com/GqLnMJS
And heres the email that i have send with the same message for ban request https://imgur.com/vTtqQT5

There is no way, at least not that I can see, for you to get a full refund for your second account under a reason that the exclusion and problematic gambling act should have kicked in from the first account, simply because you falsified the assessment on the first account.

If you filled them with true answer, of which will point to a problematic gambling, the responsible gambling act will kick in right there and then, and your future account creations should fall under the exception too. However, you did not, and the problematic gambling behavior only shown on the second account, and effectively the exclusion only kicked in from that point forward.

And regarding the abundance "evidence" from live support that your should have been banned from your second, I can clearly see the purpose of those chat, you're not the first to pull the stunt, there were other players who did the same, tried to drive certain narrative by repetitively asking live supports for some things, deliberately omitting key information, then providing it here as "supporting evidence". It called leading.

I believe you did not mention to them that you got a follow-up assessment that you filled with answers that indicate non-problematic gambling, thus the ban is perceived as a vent instead of an exclusion request. Did you?

All those said, it should clarify everything and draw a clear picture where Roobet's responsibility begin and end, and since you don't need me to try to reach them to get what's left on your second account and you willingly waive them, then upon completion of the refund of the third account, kindly inform us and mark this thread as resolved.

Thank you for your time spend
On all of the accounts i have used my real ip adress  same pc same sdd
All accounts are under my kyc details everyting is same i have shared pictures to casino guru i dont want to post them here also as my real name is shown phone number and etc
The account didnt went inactive it went banned again and during the whole time that account was banned (the first one ) i managed to get it unbanned just for curiosity and to record all of my deposits and bets
All of my progress on the account was deleted all of my bets and etc
After i recorded everyting i reported it to casino guru and i got it banned again


Nope they have knew it was me stated in their casino guru complaint and reason for it not being banned and given unban once again after i even asked for gambling ban on the second they told me because of human error  we didnt ban the third one and let this one opened the first

Also the third account is still not refunded im waiting for an email from them they told me i would need to sign some documents idk which ones and whats in them il decide after i get it will i sign them
No need to contact Roobet for the bonuses as they are small and the effors u will put to just get in contact doesnt worth just for 20-30-40$ idk how much would be the bonus be if any they give

All i want is refund of the second and third thats it because on the second account the loss is 10k$+

Every single agent that i have asked from Roobet said the same that i should have gotten bannend on the second account  and when i explain to them further they send me to [email protected] this email i write them and  explain they re direct me to other one and  i never recive reply from it its been 2 months

If someone manages to somehow get me refunded on the second account im willing to give him 15-20% of the total amounth refunded which will be around 2000$

Yes, unless under a very special situation, mostly, live support does not have power to grant self-exclusion, there is a procedure and protocol that needed to be done to apply for self-exclusion. This applies to many casinos, not just roobet.

The reason, I assume, is because for an exclusion to lock-in, they will need details that may only be asked by and provided to certain team on the casino, a completely different division than live support. I hope that helps why the live support keep saying they can't help you and redirect you to the self-exclusion procedure.


I might be wrong, but that's very likely because you asked for a ban, of which they translates as a break. The circumstances surrounding it has been explained in my previous post. If you wrote that you asked for exclusion or in any part of your email body said that you have problem with gambling, their responsible gambling act will kick in and you'll get exclusion instead.

I think this part is clear, not sure why you keep repeating the same question as it's not explained in abundance.


And you lied? Again?

Curiosity or not, you lied about your gambling addiction. And if we take your words that you want to merely test what'll happen instead of deliberately deceiving them, why do you play with your first account instead of asking it to be closed right after you regained access?


Next, about this one. This is me completely guessing and I might be wrong. But I think, what happened here:

They need certain details for a self-exclusion to lock in, like IP, device fingerprints, govt. ID provided during KYC, and other things that ties username to a person. Your first account was not marked as a problematic gambler. You asked for a ban and you lied during assessment that lead them to believe you're ok. And then it went inactive as you use your second account on later days.

With second account, you wrote a statement that triggers their responsible gambling act and prompt them to exclude you, armed with the data they have in your second account to put "face" into [user]name. Still, your first account went under the radar as it was dormant and they couldn't tie those "face" into the first username.

It's only after a brief moment of it being reactivated and their algorithm detect multi-acc that they tied the first account to the second, thus banning it in less than five days.

I hope that clarifies enough, and with your third account being refunded, is there other issue you'd like to escalate or discuss? If not, I'll begin to try to reach Roobet and appeal to them to refund what's left on your second account, suppose bonus is considered as a payable, as it is [by current narrative] rightfully yours.

I have asked them few times onsite try support ticket and begged them to close my account forever they didnt wanted to do as reason we cant close your account please contact us on email
After that i have contacted email and told them i want the ban to be forever pernament without any options for unban

Also the unban happened 7 days later after i previosly  asked for it most casinos do not even allow u to answer those kind of questions if 6+  months didnt passed

Here is screenshots of the second please keep in mind this unban request was AFTER i have previosly got banned on the second and third for gambling addiction and the casino guru complaint was still ongoin
https://imgur.com/18ywtWn https://imgur.com/t5FdH1V  This unban request was just pure curiosity will they still unban it after all of this? yes they did and i have said it on casino guru complaint and they again locked it later


Well i didnt know which words i shoud use back then but does it really matter if i have said exclude or perma ban me? 7 of their agents have said it doesnt matter if  u said to us you are gambling addicted or just asked us for pernament ban not mentioning anyting other we still consider this as self exclude and if u opened any other account during your first account is banned the second would be banned also until  u clear the ban on the first

Nope there was not any funds left just some bonuses of like 40-50$

yes i expected to get refunded on second and third account yes it will happen Roobet is willing to refund me the third account but i want the second and third
Yes they did not force me to gamble again
They do not have any kyc system after u create the account u must enter basic Kyc informations on which i have done they are all the same on 3 accounts
Roobet is allowing you to create multi accounts as much u want if u dont use your own aff codes or the same one from streamers etc

But they do not allow you to create account if your previous account is banned as in my case self banned (and they have stated this 7 times all diffrent agents no matter if u just asked us for pernament ban without options we still count this as self exclude and if u tried to open any new account that is detected by us it will be instant banned which did not happened in both of my cases the first account self banned  and the second them on the second account i have cleary stated gambling addiciton and i was allowed to create third and gamble ) they are willing only to refund the third 500$ but not the second where the loss is 10k$ ++

Now, what are you expecting from Roobet? To return your deposits? I am sorry, but that is never going to happen. You are actually wasting your time trying to figure out how you can get your money back. It is you who has decided to gamble again. They did not force you to open new accounts and start gambling again. I don't know how their KYC system works, but they are here to do business.

As Ziskinberg, could you please provide some law references? Was it legal to create another account while you had an account? According to the casino rules, you were not allowed to create an account. But you did. So, you violated their TOS as well.

Since you’re bringing up the law, could you point to a specific law to back up your statement? I’m not an expert when it comes to legal stuff, but I think it’s important to avoid using phrases like “against the law” without showing the actual legal reference.