Topic: Roobet.com Allowing self excluded players Gambling addicted to continue playing - page 5. (Read 1129 times)

It mattered. Perhaps, it's even part of the root of the problem. You asked for a ban, of which they're not sure it's an exclusion or a time-out, then upon assessment, you lied to get the account back and creating an impression that you're not a problematic gambler, thus they didn't find the necessity to jump in with responsible gambling act.


Can I get a screenshot of your answer for that assessment the second time you asked for the ban to be lifted?
 

They have. I've look into it to be sure it's there. You've followed the right track on your first attempt, by emailing them. The only two problems were you asked for "ban" instead of "exclusion" which probably made them unsure whether you asked for a cool down or for an exclusion, and you falsified the assessment.

Moving to your demand, to get a refund on your second account. This is the account which they identified you as a problematic gambler and they promptly exclude [you're not asking for self-exclusion here] they read the sign and diligently following the responsible gambling act by excluding you.

Was there any fund left on that account when the account got locked? Or was it with zero balance as you gambled everything?

I don't see Roobet should be blamed for all this mess, moreover I remember there was someone complained a casino where he already exclude himself, but after few days or weeks, the casino allow him to access the account. I forget what's the casino, but that's from big casino.

@OP you need to sell all of your devices, go to villages, work in real life, and stay for at least a year, I'm sure you will able to change your life and it will cure your addiction.

You tried to explain it well but it is very difficult to bring back those who get addicted to casinos. I have also seen those who could not come back and were ruined. If I were in his place, I would have done the same things as you because if I tried to get more, I would have lost everything, so I would have tried to come back from here.

However, what I see is that if casino players spend two days making good profits and then lose a lot of money, these are the most observed things now. I think it would be best for him if he could get out of here.

Seriously speaking, you shouldn’t blame the casino for your addiction especially if you are the one requested to unban your account. Even if the account was ban permanently you can still create new account under different name and KYC since it’s easy to bypass it in online casino.

At the end of the day, you should be the one responsible to yourself on handling your addiction problem instead of doing blaming game to the casino after you lose.

Your statement sounds like you are using this blaming for your addiction to the casino as escape to recover your losses. Your argument can be justified if we are talking about physical casino here since they can ban you personally to play in the casino not in online casino.

Sorry man but honestly, it’s hard to see how you can blame the casino for something that’s ultimately on you. You have to understand that casinos are a business and their main goal is to accept bets and keep the system running, so if you were gambling and happened to win, would you expect the casino to refuse your winnings? Probably not. So, asking for a refund just because your account wasn’t locked as you requested doesn’t really add up, it’s your responsibility to control your actions.

If there were laws forcing casinos to refund gamblers in situations like this, it would feel pretty unfair to the business. At the end of the day, the gambler made the decision to play, whether they’re dealing with addiction or not. The solution isn’t to blame the platform but to take accountability. If you truly want to quit gambling, start by working on yourself, set strict boundaries, and don’t rely on the casino to babysit you, they’re not in the business of special treatment for addicts.

I'm really sorry to hear about your gambling addiction, addiction is not fun for anyone and I hope you get help with your addiction.
If I was you I should focus less on getting my money back and be happy that they are ready to refund your deposits from the third account.
Then you should try to get help with your gambling addiction and really try to quit once for all so problems like this not occurs in the future.
You can do so much more and funnier things for your money rather than throw it away in gambling, trust me.
Good luck.

No matter if i have lied just to get unban the first time or whatever next happened
They themself have said no matter if u said us on the first account i request pernament ban without options  we still consider this as self exclude and if u created new account it would be banned instantly
i have got this response by 5 onsite support agents and 2 try email
The second time i requested unban on that first account was during my complaint on casino guru (i have already got banned on the second and third one for gambling addicitong problems stated to them) they still prooceed to unban the first account and i have succesfully got it unbanned after i shared this with them on the casino guru complaint they banned it again heres picture of it https://imgur.com/SWgrGzP https://imgur.com/3sekgNU  its clearly written there As you have taken the decision to cancel your Self-exclusion, before we can consider re-opening your account, please can you answer the following:
Its means that this account was self excluded and its in their tos self excluded account cant open new accounts if they do we goona ban them instant

If u think i have lied about anyting in this post please ask me for whatever u want i can share photos videos

And also opening multiple accounts at roobet is allowed if needed i can share pictures too

Also for the part where u say u dont know how to self exclude yourself from the casinos?
Roobet doesnt have option to self exclude yourself like take a break or anyting ban your account forever or anyting
And i didnt know how to properly do it and thats why i have asked the ban to be pernament one
And on the second account after reading complaint online i have clearly stated that im gambling addicted and please ban me no matter i did this they still allowed me to create a third and play again under same kyc details
they are only willing to refund the third account but i ask for the second and third

The first sentence itself entitles you to lose your benefit of doubts. You lied there, how do we know you didn't lie on other narrative?

Nonetheless, moving on to the next point: self-exclusion and ban. Help me understand this, you have six accounts on two casinos, that we know of, and probably other accounts on other casinos too, you're saying you don't know the proper way to self-exclude in spite of the extensive amount of accounts you have?

Now, moving to a more serious topic, to answer your question, that's also already explained by CG's rep, no, at times, ban request, especially the ones worded like shown in your email, doesn't work like self-exclusion, especially when combined with your lies to their problematic gambling assessment questions.

When the stakes are high and the lost are significant, casinos understand that player can --at times-- enraged by the site and asked to be banned, to be severed from it, or... to make it more dramatic and on-point, "throw my account to the fire and burn it with hellfire! I don't need this cheating robbing leeching casinos bleed me to death! You just lose your most precious gambler because you cheated me and make me lose six times in a row! Bye! You can permanently lock my account, ban them for good! I don't care! Don't cry and beg me to return!"

And later on, after several days, the player calmed down and wanted to play again. He wrote that he needed his account back. And I guess that's when and where the problematic gambler assessment questions kicked in. This is why they need gamblers to go with self-exclusion procedure [as well as placing cool-down period as a buffer] instead of writing "I want to be banned". To know whether that last communication is a cry for help or a simple venting out their anger.

Simplified, at times and depending on the circumstances and the wordings, ban request does not equate to self-exclusion. Yours, unfortunately, did not indicate a request of self-exclusion, nor problematic gambling, that was strengthened with you passing the assessment with flying color. As a result, they did not mark you as a gambling addict, by your own doing. And all of the fund being in this account, logically, are not payable to you.

By your own assessment result, you're a healthy gambler who gamble for fun and had no difficulties. All of the loses are a risk you accepted as part of the fun game.

Their forced exclusion only kicked in on your second account when you send your distress signal and call-for-help. This results in marking you as a problematic gambler and any future account should be prevented from being created. And granted, they slipped on this by allowing you to have your third account. Of which made them decide to refund you with what's on the third account.

Could you help me understand where is the scam?

Well yes i have lied that im in control but few days after i got unban i have asked again for pernament and cleary said without options for unban i request pernament ban

And yes this still counts as self exclude and if player opens new account during his previous account is banned the new account account will be closed too this is the answer i received from 5 onsite support agents and 2 try email

Ok, uhh, sorry, no offense, but I literally stare at my screen for a few seconds upon reading your reply as presented on the screenshot, finding myself dumbfounded.



Those were their problematic gambling assessment, and you lied through it by saying no to point one to four, of which otherwise will indicate a gambling addict and prompt them to enforce exclusion. Stated that you're in control for question number five while you fully aware that you're in fact not, and state that you gamble for fun while the fact would indicate that you gamble to satisfy your addiction.

And now you want them to bear the responsibility and consequences of your own fabricated answer?

Yes i had 3 accounts
The first account was  banned for reason i have asked because i have lost so much and i have asked them for pernament ban try onsite suppor ticket i have received it
Few days later i have asked for reopen and answered them with this https://imgur.com/vls46FB and account was unlocked 2 days later and i have deposited again and lost and then i have said to them i request pernament ban without any options for unban
The second account was banned because i have lost over 10k$ and i have clearly stated to them in im gambling addicted i cant control myself and i request pernament ban if not im going to lose everyting and they banned me
Few months later i have opened the third one and i have lost there 500-600$ and after this loss i have opened complaint on casino guru

i  didnt know how self exclusion works back then  so i just simply have asked for pernament ban without  options for unban

all i got is this for the very first perma ban they never sended my suppor tickets or anyting like that i have asked many times https://imgur.com/cXtd2GR

And yes i request to be refunden of my second and third account  

As reaching their rep is quite an effort, I'll need an comprehensive understanding from your side, so I can wrote all of the details to them and hope they'll reply.

So, correct me if I am wrong. Throughout the time, you have three accounts, the first one, you asked for a ban and they complied to it, then you asked for it to be reopened, and later asked it to be permaban. And I assume that permaban works as you created another account instead of using the first one.

With the second account, you got banned "with no reason" and upon inquiring why you got banned, they explained that you made a statement, I guess on their chatbox, that you have signs of gambling problem, and so on, that leads them to put exclusion on you.

Then you created a third account. That lose money, and now you asked for all of the fund to be refunded instead of the one that's on the third account?

To gain further immersive understanding and be dead certain, may I know whether you wrote to them through self-exclusion protocol on the first attempt with your first account? i.e. specifically mentioned that you requested self exclusion, of which will prompt them with the self-exclusion protocol [the cool down period, the question if you'd like permaban or end the cool down, etc]?

And, what's your answer to these questions they asked upon your initial request to get your ban lifted?

Well bro they do not care even after i had complaint on casino guru that dude is complete clown i present him many pictures even roobet employees telling me that and its in their tos the dude says complete opposite and he makes his own laws thats why  i come here and i have created another complain on askgamblers if i dont have luck here or on askgamblers im going with a lawyer im already in contact with few streamers and they help me with this

Btw the most funny part is that even after i have closed my Pokemon55 account twice and asked for gambling addiction ban on the second and got banned and after i opened the complaint they closed my third on and after all of this during the complaint i managed to reopen my account XDDD after i told them in complaint they have closed it again https://imgur.com/TFJ0fA5 https://imgur.com/bD47Hdj

After your request to permanently close your account, Roobet is not allowed by law to re-open your account or let you open other accounts.

Hence, Roobet has to give you all the money back you lost after your permanent account closure request was activated.

Doesnt matter where im going to spend the money Roobet didnt act as their tos and thats it i request refunds of my deposits Theres rules and laws they need to protect gambling addicted people to ban their new created account but they didnt do this

They have stated these rules not me

I'm sorry and no offense but you are just looking for someone to blame and hopin to get your money back(I pretty sure you are just going to gamble them somewhere else if you ever got that money), you kept creating new accounts after asking them to close your old ones, you have no one to blame here but yourself, all this time you know you have a gambling addiction and you could have seek professional help but you kept going back to them and now you want them to pay you back for the stupid decisions you made.

Hello on this date Jul 30, 2019 - Pokemon55 i have created my first account on Roobet.com i have lost few thousands $ in rage betting and i have decided to close my account pernamently
https://i.imgur.com/wyXD0DH.png https://imgur.com/TiPs2aH And i have received pernament ban atleast i thinked i received xd

4 Days later i wrote to them i would like to get unban on which they have responded with this https://imgur.com/kkTDGbP 3 days later after i requested for unban they have gived it to me https://imgur.com/VuSsKWZ
And once again i have deposited and lost more than i could afford back then and once again few days later i contact hem again i request perma ban without option for unban https://imgur.com/i5GOuY4

And i have thinked that this account will be closed forever since i have asked without options for unban and  that i could not open new accounts


Then we go to Dec 30 2023 When i open my second account happynewyear24 where i lost over 10k$ after this loss i have clearly stated to them i request pernament ban for reason being im gambling addicted and i could not control myself im going to loose everyting and they have locked my account https://imgur.com/0cfYGgS  and i stopped gambling at all casinos

But few months later or on date Jul 16, 2024 i was able to open new account with username newhere23232 and loose additional 500-600$

On all of these accounts i have done the same kyc details used the same Ip adress same pc same everyting adress and etc

I have opened complaint on casino guru and fight there 3 months but despite everyting the casino guru agent is so bad at his work that he closed my complaint once because he missed some profs send by me and i had to send him emails and bro didnt care so i must contact other people at casino guru just to tell him to check my proofs after he re opened the complaint he is just not for this job

We got to a point where roobet is willing only to refund me on the third account for 500$ https://imgur.com/6iH4rZf
and the reason they dont want to refund me the 10k$+ lost on happynewyear24  because  i have just said on my account that i want perma ban and this is not self exclude
Well i have asked 5 of their onsite support agents and 2 on email and everyone one of them have said the same

If player ask us to pernamently ban his account without mentioning any gambling issues yes we still consired this for self exclude and the player if found to open new account while the other one is closed we will block all accounts after opening

Proofs of their agents  https://imgur.com/O1d0PhS https://imgur.com/n0UZPdr https://imgur.com/dA75mKj https://imgur.com/wmkQesw https://imgur.com/y7QA0YV https://imgur.com/q84U6U5 https://imgur.com/m8MYMMF https://imgur.com/BPGfPoX https://imgur.com/Yy5H0Th

Despite all of this the casino guru agent tells me nah what they say its false ? WTF https://imgur.com/fssKByY Despite 7 of their workers saying the opposite this casino guru agents  is saying his own rules and laws