Not only Roobet has this issue. Every casino platform has a couple of haters. I don't want to mention the platform names here. But, If you visit the scam accusation board regularly, You might there are a few baseless accusations raising by again and again by the same user. Also, they do spam on the Platform's ANN Thread. Either they are the angry kids who lose some crypto on the casino and become angry with them. or, they just trying to get some extra benefits from the platform. Few of them are already successful. Take Nomercy33 for example.
Maybe casino shouldn't tolerate that because if they give those trolls a food and negotiate them to give them benefits to stop their actions made to them then it will just strengthen their guts to do again to another platform. So its better for this trolls to ignore if they really don't have any basis towards their claim so that they will stop organically since they know that nobody take their claims seriously.
simply stop and finding another issues to be thrown and repeat on the same process thats why its better to ignore rather than putting up some important into something which is
basically a garbage.Trolls are everywhere and its better to block them out in the first place.