Roobet.com | Crypto’s Fastest Growing Casino 🦘 - page 262.

TinaK

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Activity: 1106

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Quote from: Hhampuz on October 21, 2021, 05:16:59 PM

Quote from: tygeade on October 21, 2021, 05:15:28 PM

<...>

They have responded, in their ToS which khaled linked a few posts above

I don't know why people keep asking even if the problem can be solved on the reading TOS.
TOS is very important upon using the casino, this should be must read before using a casino and avoid possible that you can violate the rules and the law of the casino. And regarding the Roobet team support maybe they have other priorities than this so we can't blame them if they are seldom to visit this ann thread of them. We know how large this company is now, there is more tasks to prior maybe sooner or later they will answer here.

Hhampuz

legendary

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Meh.

Quote from: tygeade on October 21, 2021, 05:15:28 PM

I didn't know that we could start a second account but not using the old one seems like a good idea. That way you actually do own one account, after all the old account is not getting any new action and you are not using it which means that it is a dormant and useless account that you do not use. However even if it is Hhampuz and we trust him a lot, I would still prefer if Roobet actually responded to something like this themselves, that way we would be assured that nothing would happen.

Above all of that we would need Roobet to be answering to these questions themselves because they are a casino and whenever there is a good case that we are in a situation where support/staff is not answering to a question that a person has. This is not acceptable in a casino, if there is a question that people are asking then the casino needs to reply to that question and give a decent answer.

They have responded, in their ToS which khaled linked a few posts above

tygeade

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I didn't know that we could start a second account but not using the old one seems like a good idea. That way you actually do own one account, after all the old account is not getting any new action and you are not using it which means that it is a dormant and useless account that you do not use. However even if it is Hhampuz and we trust him a lot, I would still prefer if Roobet actually responded to something like this themselves, that way we would be assured that nothing would happen.

Above all of that we would need Roobet to be answering to these questions themselves because they are a casino and whenever there is a good case that we are in a situation where support/staff is not answering to a question that a person has. This is not acceptable in a casino, if there is a question that people are asking then the casino needs to reply to that question and give a decent answer.

crzy

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Quote from: Hhampuz on October 20, 2021, 06:00:45 PM

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

I also did this, i forgot my account and have no access on my email anymore so I create a new one and inform Roobet about this and everything works fine now. Don’t be afraid to ask the support for any possible solution, they will help you solve that problem so don’t panic easily. Creating account with Roobet is easy as well.

seleme

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Duelbits.com

Looks like problem half-solved, I got 2 new promotional emails from Roobet team on new address Cheesy

Hopefully, they will respond soon.

Quote from: Lakai01 on October 20, 2021, 11:11:37 AM

Quote from: rhomelmabini on October 20, 2021, 08:15:33 AM

There has been issue in the past in regards to this afaik and Roobet was really that not fast on customer service assistance but needless to say they will sort it out if the issue is valid. Waiting pays off.

Multi-accounting is generally not appreciated and has often led to accounts being banned in the past. Of course, this is especially bitter when it happens, for example, during an audit in the course of a (larger) withdrawal. There have also been various scam accusation threads here in the forum, but most of them were decided in favor of the casino, since the casinos often explicitly exclude multi-accounting in the terms of use.

Exactly, that is why it is not recommended to use an alternative account unless the casino administration lets you do so.
Anyways, thanks for your contributions and offered suggestions. I will figure out a way how to solve this problem efficiently.

Quidat

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Quote from: hd49728 on October 21, 2021, 09:49:20 AM

Quote from: Hhampuz on October 20, 2021, 06:00:45 PM

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

It is described in Roobet's terms and conditions. The user can read the part in their ToS that is what Hhampuz guided.

You can create another account and can use it with the consent from the Roobet company. Let them know of your issue, get their agreement and don't use your second account to cheat. You will be all good.

Its a must thing for you to let them know but i dont see for it to be necessary though but its better to be safe that sorry since sending out some email for some updates wont really cost you an arm and leg.
If they havent making out some response then they might be busy on answering such query but to ease up the stress and hassle then it would be better if you do just make
use of new account rather than making yourself idle or wont able to play.

hd49728

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Not your keys, not your coins!

Quote from: Hhampuz on October 20, 2021, 06:00:45 PM

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

It is described in Roobet's terms and conditions. The user can read the part in their ToS that is what Hhampuz guided.

You can create another account and can use it with the consent from the Roobet company. Let them know of your issue, get their agreement and don't use your second account to cheat. You will be all good.

Quote

If you are unsure if you have already registered an account, you may ask the Roobet support team for confirmation or send a second report. The company warrants not to ban or restrict any user for having multiple accounts, as long as the user complies with the KYC-AML policy, does not violate the terms in any other way, or practices in illicit activities banned by the law of the country. Usage of more than one account is only allowed with the written consent of the company. Having more than one account without the companies consent is seen as a violation of the terms of service. It may result in your accounts termination and the loss of all remaining Roobidos in the Roobido-safe of the terminated accounts.

$crypto$

legendary

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Smart is not enough, there must be skills

Quote from: aysg76 on October 21, 2021, 02:58:36 AM

Quote from: Hhampuz on October 20, 2021, 06:00:45 PM

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

So now you get the reply and do exactly the same as guided by @Hhampuz and you will not get any problem but don't use both the account as this can create some problems with you but the new email will help you to solve the problem.Do it this way.

Exactly,, I did this step before and had a problem when I forgot my password and waited a long time for the verification code so I took the step of creating a new account and this is a fairly simple way if you don't want to bother with this problem.

Just leave the old account and create a new account and let's have fun again on the roobet platform.

aysg76

legendary

Activity: 1974

Merit: 2124

Quote from: Hhampuz on October 20, 2021, 06:00:45 PM

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

So now you get the reply and do exactly the same as guided by @Hhampuz and you will not get any problem but don't use both the account as this can create some problems with you but the new email will help you to solve the problem.Do it this way.

Hhampuz

legendary

Activity: 3038

Merit: 6194

Meh.

Just create a second account with the correct email you want to use and send them an email about the new account and stop using the old one. You'll be good to go!

khaled0111

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Top Crypto Casino

Quote from: DoublerHunter on October 20, 2021, 05:11:30 PM

Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

This is correct but I just want to add that informing their support team about any additional account is a must.
There is a long paragraph on their terms and conditions page talking about this and, imo, this is the most important part:

Quote from: https://roobet.com/termsandconditions

You warrant not to create any additional accounts from the same electronic device, household, IP address, natural person, or legal identity without informing the Roobet support team immediately. Multiple accounts made in order to trick, manipulate or trick the company’s system in any way are not allowed and will be terminated without warning.

Also, you should inform the support team within 14 days from creating the second account or before the first withdrawal request.

carlfebz2

hero member

Activity: 2926

Merit: 722

Quote from: ultrloa on October 20, 2021, 05:30:48 PM

Correct and look at this thread there's no one from them clearing up the allegation so they really need additional manpower to handle their forum threads since if they just let it open and doesn't have anyone to maintain or update regarding if there's an issue or only allegation then provably those trolls will come up and post about un true claims, nor those who have real problems will get confused about there current situation.

Leaving this small problem would lead to bigger ones when the time comes that people do really see this as an unpleasant thing for this famous website.
Its been a while that i havent seen any responses that came from the team on this Ann thread alone which do really give out that bad impression.
They wont able to retain their popularity if it turns out that this site does have bad support system.

Everything should be organized and well served on clearing everything neither issues or something likethat.

Ryker1

sr. member

Activity: 1932

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Eloncoin.org - Mars, here we come!

Quote from: ultrloa on October 20, 2021, 05:30:48 PM

^[snip]

Well we dont expect this because this forum was their stepping stone to become the most popular casino and perhaps they already have done it here.
There are too many concerns and doubt about this casino but yet they did not give any single words or any clarifications towards us. Perhaps they think that it won't have an effect now, they are still the most popular gambling casino and I think the forum now is not their audience target. Even though allegations they did not answer like what happen on the discussion board about fake bet that made by their streamer.

ultrloa

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Quote from: Lanatsa on October 20, 2021, 05:15:31 PM

Quote from: DoublerHunter on October 20, 2021, 05:11:30 PM

Quote from: babygun on October 19, 2021, 08:05:20 PM

Quote from: seleme on October 18, 2021, 02:42:41 PM

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

^ Most likely probably this is the reason when the community has grown too much their customer support becomes busy and cant accommodate their service very well. I don't know what is the reason but instead, they hire more teams regarding this that can be fixed the problem as soon as possible.
Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

I don't believe on that reason because if they do lack out supports then they should added up manpower because after all the years that they've been here on this market and become one of the most

profitable gaming platforms then its impossible that they wont really be putting up someone who could manage and resolved out complaints or users issues.So it isn't really that a solid reason for them to
say so.

They should be responsive whenever these kind of issues been raised up or piled up.

Correct and look at this thread there's no one from them clearing up the allegation so they really need additional manpower to handle their forum threads since if they just let it open and doesn't have anyone to maintain or update regarding if there's an issue or only allegation then provably those trolls will come up and post about un true claims, nor those who have real problems will get confused about there current situation.

Lanatsa

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Activity: 2968

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Quote from: DoublerHunter on October 20, 2021, 05:11:30 PM

Quote from: babygun on October 19, 2021, 08:05:20 PM

Quote from: seleme on October 18, 2021, 02:42:41 PM

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

^ Most likely probably this is the reason when the community has grown too much their customer support becomes busy and cant accommodate their service very well. I don't know what is the reason but instead, they hire more teams regarding this that can be fixed the problem as soon as possible.
Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

I don't believe on that reason because if they do lack out supports then they should added up manpower because after all the years that they've been here on this market and become one of the most

profitable gaming platforms then its impossible that they wont really be putting up someone who could manage and resolved out complaints or users issues.So it isn't really that a solid reason for them to
say so.

They should be responsive whenever these kind of issues been raised up or piled up.

DoublerHunter

hero member

Activity: 2590

Merit: 644

Quote from: babygun on October 19, 2021, 08:05:20 PM

Quote from: seleme on October 18, 2021, 02:42:41 PM

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

^ Most likely probably this is the reason when the community has grown too much their customer support becomes busy and cant accommodate their service very well. I don't know what is the reason but instead, they hire more teams regarding this that can be fixed the problem as soon as possible.
Regarding creating a second account, there is nothing wrong if you won't abuse anything, or use the second one while the other one did not use, or did not abuse the promo. But for safety, ask the team regarding this maybe on the chatbox there is an admin where can answer your concern.

barbara44

hero member

Activity: 2590

Merit: 605

I would say that support getting too slow is a pandemic situation as well. Yes it is easier to hire people who will work from home because people are at home because of pandemic and getting a staff to work at home is a lot better right now, it is easier and it is even cheaper since you could do it all over the world which includes the third world nations as well.

However what we are forgetting is that you need "good" staff and they will go through some training and sometimes it is not something that we would like to get and sometimes it is something that is horrible. Which is why I believe that we are not going to see something that is horrible if they are let be, of course we are going to see some decent staff, but they can't take the risk so they just give them training. This is why it is harder to reach the staff number equal to increase of the gambler number as well.

tbterryboy

sr. member

Activity: 2030

Merit: 323

Quote from: Lakai01 on October 20, 2021, 11:11:37 AM

Multi-accounting is generally not appreciated and has often led to accounts being banned in the past. Of course, this is especially bitter when it happens, for example, during an audit in the course of a (larger) withdrawal. There have also been various scam accusation threads here in the forum, but most of them were decided in favor of the casino, since the casinos often explicitly exclude multi-accounting in the terms of use.

KYC seems to be the solution to that. If you have a KYC then you could end up with asking them something and get a response because that means that you are doing something that would be ok for them since you have given them your picture as well and your ID too, now you are going to give it again as well and they would be accepting.

Same happened to me and I did it that way too, so I would say that seems to be like the situation is for everyone involved that ever changed their email. I believe that there is a good chance that we could end up with something that is quite difficult to handle if we are having some sort of rejection of new emails all the time, people may need that, so there is definitely a way that could be done, for me it wasn't hard, don't know why it's hard for you.

Lakai01

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Quote from: rhomelmabini on October 20, 2021, 08:15:33 AM

There has been issue in the past in regards to this afaik and Roobet was really that not fast on customer service assistance but needless to say they will sort it out if the issue is valid. Waiting pays off.

Multi-accounting is generally not appreciated and has often led to accounts being banned in the past. Of course, this is especially bitter when it happens, for example, during an audit in the course of a (larger) withdrawal. There have also been various scam accusation threads here in the forum, but most of them were decided in favor of the casino, since the casinos often explicitly exclude multi-accounting in the terms of use.

rhomelmabini

hero member

Activity: 2030

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No God or Kings, only BITCOIN.

Quote from: Juggy777 on October 20, 2021, 07:48:53 AM

Quote from: babygun on October 19, 2021, 08:05:20 PM

Quote from: seleme on October 18, 2021, 02:42:41 PM

Thanks for the answers but the problem is Roobet team doesn't respond to emails for 2 days. An old email account is not on popular providers, I prefer to use a secure one but no proper way to change it quickly. Looks like no option except to wait for a reply from the support team. I will find an alternative to create a second account if no other option to solve the problem. Looking forward to hearing back from support as soon as possible.

Hopefully you get a reply soon but I wouldn't open a second account as this is asking for trouble. Most probably, when you try to withdraw you will get flagged because you have 2 accounts and loose your winnings. The only way it would be allowed if you have confirmation from the Roobet team that it is allowed.

@seleme don’t do it opening a second account is not a solution, but an invitation for future hassles because even if you’ll be able to deposit you won’t be able to withdraw your winnings and deposits so don’t do it. I would strongly recommend wait patiently for the support to reply, but doing what you suggested is madness and if you do it then you’ll regret your actions in the future.

Exactly. It's stated on their Terms of Service that if you create an account without the consent of support team or any person related to Roobet will automatically be tagged as multiple account and will be terminated without a warning. There has been issue in the past in regards to this afaik and Roobet was really that not fast on customer service assistance but needless to say they will sort it out if the issue is valid. Waiting pays off.

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