Roobet.com | Crypto’s Fastest Growing Casino 🦘 - page 266.

ryzaadit

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Quote from: barbara44 on October 06, 2021, 10:18:28 AM

-snip-

Now, let's talk from customer service side.

I working on some projects in customer service. IMO, handling a case on social is not a good way + really messed up because you can't make a folder for every case we receive. In email & ticket service handling, we have some folder category so it's really helpful to handle case by case. Can we know to stop this stupid discussion? let's stop this topic and back to original topic about roobet & gamble.

I hope after my post, everything is clear.

UserU

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Quote from: kotajikikox on October 06, 2021, 03:51:31 AM

Support channels does not need for roobet because the live support is always active and also those channels you are asking is only used for the event updates and not for anything asked about the problem over the site.

Meh, that guy was just shilling his own site. Thank God the mods have removed his shameless plugs.

barbara44

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Quote from: aysg76 on October 04, 2021, 12:36:17 AM

Mostly the issue arises of the on site players who are already playing on the casino and that's why support team response with email only.For those who want to inquire about Roobet can search for it and read rules about it.The team will respond to the withdrawal like issues and it's better to have communication over the email and they will look into the matter.

I guess twitter could be used a lot more to help players as well, at least it is a lot quicker situation and even if you send an email the core staff, or the owners do not know how well the staff works, maybe you send an email and get a response 48 hours later, or maybe you get it 48 minutes later, owners and higher ups would not be able to tell the difference. However, what we could possibly know is the fact that twitter makes this all out in the open.

You could basically be writing "my ticket number is 123456789 and I haven't gotten a response in 48 hours" there as a tweet reply to one of their ads and then everyone can see that, so having a twitter support handle just for these purposes to get stuff under way a lot quicker, I would say it would benefit roobet more than it benefits the gamblers. In that situation they can see if they have a problem with speed of help or not by just checking the tweets.

kotajikikox

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Quote from: RussianEnglishTranslation on October 04, 2021, 02:11:50 AM

Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.

Support channels does not need for roobet because the live support is always active and also those channels you are asking is only used for the event updates and not for anything asked about the problem over the site.

Quote from: babygun on October 05, 2021, 09:00:04 AM

Quote from: btc78 on October 05, 2021, 05:57:19 AM

Bot may answer in regular inquiries given but in serious matter i think the Bot will take place of the operator as i have not tried contacting them because never that i have an issue from my account since creation.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.

In the old days, emailing the company was the only possible way to reach out to a company and that worked pretty well. Most of the times you got an answer back in less than 48 hours. These days live chat can almost solve all questions, if not, than most of the times they will reach out to you by mail.

actually until now ? there are gambling sites that still uses emails as their support system and not answering in their Live chats (or maybe denying to answer actively to prevent confrontation .

aysg76

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Quote from: dunfida on October 05, 2021, 06:59:19 PM

Quote from: ryzaadit on October 05, 2021, 09:51:31 AM

Quote from: crzy on October 04, 2021, 03:48:12 PM

-snip-

Not really.

Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.

Live support wont be always be handled out would real person/staff.It isnt really that having that 24/7 kind of schedule unless if a certain site is really that somewhat busy on making out some shifts but most of the time

people do really ask out very common questions which means bot should really be enough and its just a little effort for someone on verifying or seeking out answers in regards of their concern.

It isnt really just always that we do need people to answer those issues or queries.

Mostly the basic questions are assigned with the bot and then a ticket is generated on which the technical team work and try to resolve it having the contact with the client who has raised the ticket.But yes bots are helpful but the main point of contacting the team is to have real support to make clarifications and that's why most of the casino have support team dedicated to this work.

traderethereum

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Quote from: dezoel on October 03, 2021, 11:03:58 AM

Quote from: traderethereum on October 01, 2021, 07:29:07 PM

I guess they read our suggestions here and work hard to grow their site but they prefer to stay hidden behind their table.
And if there is a problem, they will directly forward the case to the related team to handle and solve it.
As long as they can apply and give the best services and always care about our suggestions, their site will have a chance to grow and become bigger.
But yes, maybe the team needs one or more members from their team to respond to what we suggest.

There are few places like that and I have seen them make those kind of changes. Casinos that do not write to bitcointalk and discuss stuff with people on how to improve the website, however they read what people want, not just here but on twitter and in any other place as well and then they go out and do something about it. Which is how you should be working and not how you do marketing.

Normally if they talked about how they are planning on getting better, how they agree with one idea and disagree with another and so forth that would create a persona for the whole casino. That could be considered as talking on behalf of the casino and we could actually understand how they think which could be great marketing, you would want a talking casino, wouldn't you?

They can use their social media to interact with their members or people who want to know more about their details or update but still, they also need to check their ANN here because they have announced here from a long time ago.
I am sure that will help them get more popular because they can handle everything and their teams or support system will always be ready to help with any problem from their members.
When they can interact using their social media, it will give trust to their members and make their site bigger than before.
But that will be up to them because I am sure they will have their own way of interacting with their members or other people.

dunfida

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Quote from: ryzaadit on October 05, 2021, 09:51:31 AM

Quote from: crzy on October 04, 2021, 03:48:12 PM

-snip-

Not really.

Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.

Live support wont be always be handled out would real person/staff.It isnt really that having that 24/7 kind of schedule unless if a certain site is really that somewhat busy on making out some shifts but most of the time

people do really ask out very common questions which means bot should really be enough and its just a little effort for someone on verifying or seeking out answers in regards of their concern.

It isnt really just always that we do need people to answer those issues or queries.

SquirrelJulietGarden

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Quote from: ryzaadit on October 05, 2021, 09:51:31 AM

Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.

Sometimes, bots are annoying when we have to create support tickets. It is useful for new users who are not familiar with a new platform or process to create a support ticket.

I would be more happy if platforms allow 2 options for users: with bot and without bot. The second option is for old users. The first option is for new users.

Old users only need to have drop down menu to choose category for their support ticket and don't have to work with bot.

ryzaadit

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Quote from: crzy on October 04, 2021, 03:48:12 PM

-snip-

Not really.

Bot usually will be needed while the operator or live support is not online or standby, and a bot can be used for almost general questions so while the question already has some answer you don't need "Live Chat with Operator". If you contacting support but answering some bot, they still can stored the conversation and after the operator is online they will contacting you via email.

babygun

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Quote from: btc78 on October 05, 2021, 05:57:19 AM

Bot may answer in regular inquiries given but in serious matter i think the Bot will take place of the operator as i have not tried contacting them because never that i have an issue from my account since creation.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.

In the old days, emailing the company was the only possible way to reach out to a company and that worked pretty well. Most of the times you got an answer back in less than 48 hours. These days live chat can almost solve all questions, if not, than most of the times they will reach out to you by mail.

Juggy777

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Quote from: btc78 on October 05, 2021, 05:57:19 AM

Quote from: crzy on October 04, 2021, 03:48:12 PM

Quote from: Ryker1 on October 04, 2021, 03:24:11 PM

Quote from: crzy on October 04, 2021, 03:03:13 PM

Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.

Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot.
Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.

Having such bot in email is not a good customer support, I didn’t experience this one though but if you think you’re talking with a bot on your email, then contacting them thru their site is the best option left. Roobet is already a big crypto gambling site, I hope they improve their customer service team and hear the experience of many gamblers on their site and help then solve their problem.

Bot may answer in regular inquiries given but in serious matter i think the Bot will take place of the operator as i have not tried contacting them because never that i have an issue from my account since creation.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.

I don’t understand what’s wrong with automated mails when they have a live chat so why not use it?, plus replying on mails continuously can slow them down hence that’s why they don’t use it for support. Also if it’s urgent you can reach out to @Hhampuz for guidance, but I would suggest doing what above me have said use their live chat and resolve it.

btc78

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Quote from: crzy on October 04, 2021, 03:48:12 PM

Quote from: Ryker1 on October 04, 2021, 03:24:11 PM

Quote from: crzy on October 04, 2021, 03:03:13 PM

Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.

Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot.
Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.

Having such bot in email is not a good customer support, I didn’t experience this one though but if you think you’re talking with a bot on your email, then contacting them thru their site is the best option left. Roobet is already a big crypto gambling site, I hope they improve their customer service team and hear the experience of many gamblers on their site and help then solve their problem.

Bot may answer in regular inquiries given but in serious matter i think the Bot will take place of the operator as i have not tried contacting them because never that i have an issue from my account since creation.
But why need to contact email when their Live support is completely functioning and active every time?
I think it is impractical to Email the company without trying to resolve issue first via Live support.

lienfaye

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Quote from: RussianEnglishTranslation on October 04, 2021, 02:11:50 AM

Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.

Their social media accounts are intented for promotions so you cant expect the team to reply and answer your queries if you message them there. Its best to log in to your roobet account and chat their live support (since they're often online). Its not hard to communicate to them as long as you follow what has been instructed to you, plus roobet is a reputable site so no worries.

aysg76

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Quote from: peter0425 on October 05, 2021, 02:56:13 AM

Quote from: AhmadM on October 04, 2021, 01:01:55 PM

Quote from: RussianEnglishTranslation on October 04, 2021, 02:11:50 AM

Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.

Roobet have both telegram and twitter accounts but as far I know they didn't use them to addressing people's queries
They already had live support on-site and in my opinion its quite responsive, so people no need to looking for assistance through social media

Those social media account of roobet only use to promote events and other specific situation happening inside the site but not addressing peoples concern \
because there are a relevant place when to discuss those and that is the live support in which they can put all their queries .
and also they can file tickets if ever they need to claim something that has issues.

Any withdrawal issues have tickets assigned to them as reference to the complaint and whenever the issue is resolved by the team the ticket is closed and all this needs to be managed via live support and email and social media platforms are Designed and dedicated to all the marketing related issues and giveaways usually.They have set proper functioning of each account and perform accordingly.

peter0425

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Quote from: AhmadM on October 04, 2021, 01:01:55 PM

Quote from: RussianEnglishTranslation on October 04, 2021, 02:11:50 AM

Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.

Roobet have both telegram and twitter accounts but as far I know they didn't use them to addressing people's queries
They already had live support on-site and in my opinion its quite responsive, so people no need to looking for assistance through social media

Those social media account of roobet only use to promote events and other specific situation happening inside the site but not addressing peoples concern \
because there are a relevant place when to discuss those and that is the live support in which they can put all their queries .
and also they can file tickets if ever they need to claim something that has issues.

tygeade

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Quote from: jrrsparkles on October 03, 2021, 01:35:50 AM

Internal exchange feature will become issue for the casino side because the allegations will rise against them for money laundering so why they have to take such risks. The fees are higher than the actual transaction fee but this is not only happening in Roobet is my statement. In future the fee structure may be redesign if the casino feel its necessary but so far so good so I don't expect them to do.

I am not so sure. I mean after all exchanges manage to work with what they got and casinos could end up building one inside as well. I understand that it is extra work and it becomes very difficult legally speaking, however it is not something that can't be done neither. Just remove every single stablecoin or fiat that could be used, in that case it is only crypto to crypto exchange, even stable coins are just crypto but stable, however that could be a legal problem if nothing else, so removing them leaves only crypto.

So, let's assume you are a casino and only allow btc, eth, bnb, ada, ltc, doge and nothing else, and do you believe an exchange that allows you to move money between them would be hard? You could let people trade between each other without casino getting too involved and even in that sense people would find the right price eventually due to arbitrage chance. I think it could be done as long as it is not legally a problem.

crzy

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Quote from: Ryker1 on October 04, 2021, 03:24:11 PM

Quote from: crzy on October 04, 2021, 03:03:13 PM

Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.

Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot.
Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.

Having such bot in email is not a good customer support, I didn’t experience this one though but if you think you’re talking with a bot on your email, then contacting them thru their site is the best option left. Roobet is already a big crypto gambling site, I hope they improve their customer service team and hear the experience of many gamblers on their site and help then solve their problem.

Hamphser

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Quote from: Ryker1 on October 04, 2021, 03:24:11 PM

Quote from: crzy on October 04, 2021, 03:03:13 PM

Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.

Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot.
Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.

It would be just too unprofessional if they do have robot to answer up whenever you do make out some support tickets but i do presume that those are just reply-back answers but later on you would really get some
real person/staff help.

It is just way too impossible that they would really be relying on that because it cant really be called a support if they would be just having that kind of system.So far i havent experience any issues with
Roobet thats why i dont have much idea of it

but just using up your own common sense then you could tell and presume that those things doesnt work that way.

Ryker1

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Quote from: crzy on October 04, 2021, 03:03:13 PM

Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.

Well yes --you can contact them directly in your account but not on the email because the one who replies there is only the bot.
Not that good I think, when there is a time that I raised my problem to them but the staff that I asked regarding my problem has nothing to do. It was said that I am sending an email for my open ticket support but on the email, it is only a bot that will reply to you there. I don't know, perhaps others did not experience this. Perhaps their grower larger and don't have time answering the small concern.

crzy

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Quote from: finaleshot2016 on October 04, 2021, 02:21:59 PM

Quote from: RussianEnglishTranslation on October 04, 2021, 02:11:50 AM

Does Roobet have a Telegram or Twitter account? I know that LNOclub has a twitter for support and MixerCasino uses the 0xMonero Telegram and MixerCasino Twitter for support. Support channels are very important for a casino, you shouldn't deposit funds in a casino that doesn't have responsive support.

Same with other statements, I also recommend using Live Support on the website because it responds fast if you have concerns about the platform. Social media platforms aren't the ones to seek help because customer support doesn't handle those social media accounts but if yes, for sure it will take a lot of time.

You can also browse different information aboutRoobet especially those frequently asked questions on the live support and it just only takes 5 minutes before they respond.

Twitter is not a good place to communicate though because you are exposed too much so better to login your account on Roobet and do contact them with your concern, you can also email their support team. Having a good customer relation service is also one of the key for them to succeed, fortunately Roobet has a good customer service team.

Topic: Roobet.com | Crypto’s Fastest Growing Casino 🦘 - page 266. (Read 84536 times)