SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 - page 70.

Dank Frank

sr. member

Activity: 406

Merit: 250

Too Weird to Live. Too Rare to Die...

Quote from: ?? on ??

yeah I have emailed them a few times, but no response Sad

I have investments and wanted to add more also.

Yeah he is a busy guy and now being in the holiday season ain't helping much but he is always very helpful when he comes online. You can open another account and invest the btc you have there while waiting for recovery of your other account.

Dank Frank

sr. member

Activity: 406

Merit: 250

Too Weird to Live. Too Rare to Die...

Quote from: ?? on ??

Hi,

I got logged out and cannot sign back in, 2 days now just says wrong password or too many requests! Is there a way for me to reset password or something to get back on?

thanks

The best thing you can do is contact the Admin here: [email protected] and send as much info as possible about deposits and withdraws and such to proof the account is yours.

SafeDice

sr. member

Activity: 422

Merit: 250

SafeDICE.com

Quote from: user11 on December 26, 2016, 12:13:00 AM

Admin,

Automatic bet is stopping by itself every 15 minutes because of periodic security check upon entering safedice.com

Can you please fix this? I usually run autobet for a day. It stops by itself.

Pic: periodic security check
http://i63.tinypic.com/9j23io.jpg

It usually happens when your IP is not trusted, but I have changed some of the rule. You should be able to play longer now =)

user11

newbie

Activity: 58

Merit: 0

Admin,

Automatic bet is stopping by itself every 15 minutes because of periodic security check upon entering safedice.com

Can you please fix this? I usually run autobet for a day. It stops by itself.

Pic: periodic security check
http://i63.tinypic.com/9j23io.jpg

SafeDice

sr. member

Activity: 422

Merit: 250

SafeDICE.com

Quote from: Sora Aoi on December 21, 2016, 06:26:48 PM

Quote from: jdub4249 on November 14, 2016, 02:02:33 PM

Quote from: prometeusz84 on November 13, 2016, 10:33:25 AM

Hi

my bitcois disappeared from my account!!!!!!
Where should I e-mail?? Any support??
I hawe withdrawal in my account history. But I did not do withdrawal any bitcoins :-( ;-(

Can I stop this transaction??

That happened to one of my referrals also.
I emailed them. Still no reply.

Also they have yet to fix the issue with my referral payouts.

I still receive no response from support.

To me safedice is the most unreliable when it comes to support

Just read the past 5+ months of this thread.

Support is the not the quickest but most (all?) issues seem to be resolved with satisfaction.

Was this issue resolved too? I assume so because the user stopped posting. Do you mind giving a brief explanation of why this issue took awhile to resolve? Thanks.

-SoraAoi

These are 2 different issues :

- jdub -
Missing referral payout of approximately 0.00027651 btc between user jojo32 and moneybags23. The report was honestly confusing for me, I was communicating with jdub on separate channel and haven't got my answer for some question.

- prometeusz84 -
This was a rare case of an unintended 0.0729 btc withdrawal. I have my logs of the hacker's behavior. I'm very certain that he was using the same password on several sites without 2 fa (he confirmed this on separate channel) and one of the site was using his password. I'll support him if he decides to go public with the name of all the other sites.

Hope this clears up the confusion

Sora Aoi

newbie

Activity: 19

Merit: 0

Quote from: jdub4249 on November 14, 2016, 02:02:33 PM

Quote from: prometeusz84 on November 13, 2016, 10:33:25 AM

Hi

my bitcois disappeared from my account!!!!!!
Where should I e-mail?? Any support??
I hawe withdrawal in my account history. But I did not do withdrawal any bitcoins :-( ;-(

Can I stop this transaction??

That happened to one of my referrals also.
I emailed them. Still no reply.

Also they have yet to fix the issue with my referral payouts.

I still receive no response from support.

To me safedice is the most unreliable when it comes to support

Just read the past 5+ months of this thread.

Support is the not the quickest but most (all?) issues seem to be resolved with satisfaction.

Was this issue resolved too? I assume so because the user stopped posting. Do you mind giving a brief explanation of why this issue took awhile to resolve? Thanks.

-SoraAoi

SafeDice

sr. member

Activity: 422

Merit: 250

SafeDICE.com

Quote from: BoXXoB on December 20, 2016, 07:18:16 AM

Quote from: SafeDice on December 20, 2016, 05:56:39 AM

Quote from: BoXXoB on December 19, 2016, 03:33:58 PM

Quote from: BillyBurns on December 19, 2016, 01:24:42 PM

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.

The truth is most aren't willing to wait over a few hours and so a shitstorm is ready to raise. Most people (including me) are extremely impatient when it comes to their money. From an investor point of view it probably isn't that bad, I'd assume you guys are a lot more patient than any of us degenerates Wink

Thank you billyburns and boxxob, I admit it is my responsibility to respond faster. I'm trying to do this and recently most email complaints were resolved faster.

I think we have been doing good in term of 'eventually resolving problem' or 'running a dice site in the past 2 years' . Other than site's updates, customer service improvement will be our next priority.

Problems have for sure been solved eventually in pretty much every case I've seen on the forums so there's nothing to complain about that.

Glad to hear our suggestions have been heard Wink

Thanks again and your welcome =)

Quote from: Neptunium on December 21, 2016, 08:47:16 AM

Quote from: SafeDice on December 13, 2016, 12:45:23 PM

Quote from: zwngsfxrt on December 11, 2016, 08:04:11 AM

I will not hurt safedice, i like safedice. I just did it that you see that I do what! That was the 3 and last time! I apologize again will not occur again. Have it only at the second time noticed that I was.

I'm not sure what do you mean by hurting Safedice but I guess what you did was affecting the client side / your browser ?
Please PM the detail so we can solve this together

Quote from: Neptunium on December 12, 2016, 04:01:41 PM

Quote from: frankmb on December 12, 2016, 03:51:00 PM

Quote from: Neptunium on December 12, 2016, 03:27:10 PM

I lost some coins because I deposited to Safecoin but my account was not saved and I have no clue how to recover it. Can an admin PM me and sort this out because it's quite a problem for me.

Thanks.

That sucks, but you're not the first who this happened to. The Admin is quite busy and isn't checking this thread on a daily basis, the best you can do is email him here: [email protected] and provide as much details as you can about your account and deposits. Sometimes he is busy but once he's online he is always very helpful.

Good luck.

Thanks for the advice!

I sent him at an email. If anybody has direct contact with him and can alert him of my situation I'd appreciate it.

Thank you frank!

Please check your email Neptunium, I'll help you recover your account once you confirm your ownership =)

Hi,

I sent the requested signature required to recover my account through email. I appreciate your help and am waiting for a response.

Thank you evan, I have replied your email with a solution to recover your account.

Neptunium

full member

Activity: 196

Merit: 100

Quote from: SafeDice on December 13, 2016, 12:45:23 PM

Quote from: zwngsfxrt on December 11, 2016, 08:04:11 AM

I will not hurt safedice, i like safedice. I just did it that you see that I do what! That was the 3 and last time! I apologize again will not occur again. Have it only at the second time noticed that I was.

I'm not sure what do you mean by hurting Safedice but I guess what you did was affecting the client side / your browser ?
Please PM the detail so we can solve this together

Quote from: Neptunium on December 12, 2016, 04:01:41 PM

Quote from: frankmb on December 12, 2016, 03:51:00 PM

Quote from: Neptunium on December 12, 2016, 03:27:10 PM

I lost some coins because I deposited to Safecoin but my account was not saved and I have no clue how to recover it. Can an admin PM me and sort this out because it's quite a problem for me.

Thanks.

That sucks, but you're not the first who this happened to. The Admin is quite busy and isn't checking this thread on a daily basis, the best you can do is email him here: [email protected] and provide as much details as you can about your account and deposits. Sometimes he is busy but once he's online he is always very helpful.

Good luck.

Thanks for the advice!

I sent him at an email. If anybody has direct contact with him and can alert him of my situation I'd appreciate it.

Thank you frank!

Please check your email Neptunium, I'll help you recover your account once you confirm your ownership =)

Hi,

I sent the requested signature required to recover my account through email. I appreciate your help and am waiting for a response.

BoXXoB

legendary

Activity: 2018

Merit: 1108

Quote from: SafeDice on December 20, 2016, 05:56:39 AM

Quote from: BoXXoB on December 19, 2016, 03:33:58 PM

Quote from: BillyBurns on December 19, 2016, 01:24:42 PM

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.

The truth is most aren't willing to wait over a few hours and so a shitstorm is ready to raise. Most people (including me) are extremely impatient when it comes to their money. From an investor point of view it probably isn't that bad, I'd assume you guys are a lot more patient than any of us degenerates Wink

Thank you billyburns and boxxob, I admit it is my responsibility to respond faster. I'm trying to do this and recently most email complaints were resolved faster.

I think we have been doing good in term of 'eventually resolving problem' or 'running a dice site in the past 2 years' . Other than site's updates, customer service improvement will be our next priority.

Problems have for sure been solved eventually in pretty much every case I've seen on the forums so there's nothing to complain about that.

Glad to hear our suggestions have been heard Wink

SafeDice

sr. member

Activity: 422

Merit: 250

SafeDICE.com

Quote from: BoXXoB on December 19, 2016, 03:33:58 PM

Quote from: BillyBurns on December 19, 2016, 01:24:42 PM

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.

The truth is most aren't willing to wait over a few hours and so a shitstorm is ready to raise. Most people (including me) are extremely impatient when it comes to their money. From an investor point of view it probably isn't that bad, I'd assume you guys are a lot more patient than any of us degenerates Wink

Thank you billyburns and boxxob, I admit it is my responsibility to respond faster. I'm trying to do this and recently most email complaints were resolved faster.

I think we have been doing good in term of 'eventually resolving problem' or 'running a dice site in the past 2 years' . Other than site's updates, customer service improvement will be our next priority.

BoXXoB

legendary

Activity: 2018

Merit: 1108

Quote from: BillyBurns on December 19, 2016, 01:24:42 PM

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.

The truth is most aren't willing to wait over a few hours and so a shitstorm is ready to raise. Most people (including me) are extremely impatient when it comes to their money. From an investor point of view it probably isn't that bad, I'd assume you guys are a lot more patient than any of us degenerates Wink

TOPBTCCASINOS

full member

Activity: 170

Merit: 100

What a wild day for bankroll investors! Some big betting

BillyBurns

sr. member

Activity: 429

Merit: 263

A moderator on all the sites I'm aware of is not able to process withdrawals, they have the ability to ban people and answer questions. This owner and his operation are doing just fine. This isn't his full time job anymore, but what he does offer is a great site that runs on it's own on a day to day basis, and I trust him with many btc. Trust is the most important thing any owner can offer. He always responds to emails just understand the situation and if your ok with waiting a day or two this is a great place to play.

BoXXoB

legendary

Activity: 2018

Merit: 1108

Quote from: Vikingr on December 18, 2016, 12:50:47 PM

Quote from: BillyBurns on December 16, 2016, 06:20:32 PM

Quote from: Sora Aoi on December 16, 2016, 05:09:54 PM

Hi,

I am considering making a big investment. I sent an e-mail titled "Investment+Equity Purchase Inquiry" two days ago. Can someone please get back to me?

Thank you.

-SoraAoi

just invest, im a large investor its safe, admin is slow to respond and does not log on everyday, but the site runs fine and every single issue is handled when he logs on.

I am also felling that thing but do not have any problem for me as I can wait but if the admin hire a moderator for his site then it will be better because there may be some people who will not like to wait or will not have to for that wait. for a successful business 24/7 support is required.

Maybe a 24/7 support isn't necessary for a dice site but repeatedly having to wait long periods of time for support requests is insane (this is the way it seems to be on SD currently). No doubt it harms the site's public image.

Vikingr

hero member

Activity: 798

Merit: 500

Quote from: BillyBurns on December 16, 2016, 06:20:32 PM

Quote from: Sora Aoi on December 16, 2016, 05:09:54 PM

Hi,

I am considering making a big investment. I sent an e-mail titled "Investment+Equity Purchase Inquiry" two days ago. Can someone please get back to me?

Thank you.

-SoraAoi

just invest, im a large investor its safe, admin is slow to respond and does not log on everyday, but the site runs fine and every single issue is handled when he logs on.

I am also felling that thing but do not have any problem for me as I can wait but if the admin hire a moderator for his site then it will be better because there may be some people who will not like to wait or will not have to for that wait. for a successful business 24/7 support is required.

SafeDice

sr. member

Activity: 422

Merit: 250

SafeDICE.com

Quote from: BillyBurns on December 16, 2016, 11:44:34 AM

Is Juicy a member here?

He is actively playing on SafeDice

Quote from: BillyBurns on December 16, 2016, 06:20:32 PM

Quote from: Sora Aoi on December 16, 2016, 05:09:54 PM

Hi,

I am considering making a big investment. I sent an e-mail titled "Investment+Equity Purchase Inquiry" two days ago. Can someone please get back to me?

Thank you.

-SoraAoi

just invest, im a large investor its safe, admin is slow to respond and does not log on everyday, but the site runs fine and every single issue is handled when he logs on.

Thank you Billy !

I have been in chat with Sora

Quote from: rindo on December 16, 2016, 11:17:16 PM

Quote from: BillyBurns on December 16, 2016, 07:36:09 PM

site down think we getting ddosed again, nevermind up again a minute later .

Yeah i think that already a few min ago but now site is working smootly and i see in All bets running well there. Cheesy

We were down only for a short period of time, everything runs normally after that. Few deposits were delayed but it's all processed now

Happy rolling !!

rindo

hero member

Activity: 938

Merit: 1000

Quote from: BillyBurns on December 16, 2016, 07:36:09 PM

site down think we getting ddosed again, nevermind up again a minute later .

Yeah i think that already a few min ago but now site is working smootly and i see in All bets running well there. Cheesy

BillyBurns

sr. member

Activity: 429

Merit: 263

site down think we getting ddosed again, nevermind up again a minute later .

BillyBurns

sr. member

Activity: 429

Merit: 263

Quote from: Sora Aoi on December 16, 2016, 05:09:54 PM

Hi,

I am considering making a big investment. I sent an e-mail titled "Investment+Equity Purchase Inquiry" two days ago. Can someone please get back to me?

Thank you.

-SoraAoi

just invest, im a large investor its safe, admin is slow to respond and does not log on everyday, but the site runs fine and every single issue is handled when he logs on.

Sora Aoi

newbie

Activity: 19

Merit: 0

Hi,

I am considering making a big investment. I sent an e-mail titled "Investment+Equity Purchase Inquiry" two days ago. Can someone please get back to me?

Thank you.

-SoraAoi

Topic: SafeDICE.com ★ Bitcoin Dice ★ Monero ★ 0.5% Edge ★ Fast Cashout ★ Since 2014 - page 70. (Read 275856 times)