As far as I can tell they seem to be a reputable company with decent ish service. That being said, chances are you will NEVER ROI. It's very simple logic behind this.
If you can mine for a good profit, why would you sell this to users at less than what you can make with it? They are out to make money, not give it to you for free to be good people.
They accept credit card payments, bank transfers etc. This is handy for people just getting involved with the currencies involved. Spending BTC thinking you're going to magically make more money is well... stupid really...
Worst I've heard about them (and seen with my own experience) is they don't ROI. Especially if you pay with BTC.
For people new to the market, it is a good way if you want to get involved with mining and get a feel for various coins and not outright buy them in an exchange. It helps add more subsitnance to the crypto market as a whole. This is FAR from a scam. Good business practices?(for them). Sure. Bad investment for your BTC? Sure. Scam? How? Have they stolen your money? Support gone AWOL? Not giving you a decent ROI is far from a scam, all this information on what happens on your account is stated in the agreements.. I like many people learned the hard way by not reading first before purchasing. Everything from their return policies and what happens when it's no longer profitable is easy to find on their site..
That said, I wouldn't ever purchase again, but wouldn't go as far as to say it's a scam just because I got burned by not doing my research and reading agreements I was signing with a legally licensed corporate entity.
Come on. Hardly a scam.
So what ? Because customers are newbie and don't read all the lines of the contracts they are the one to blame ? That's just bad faith.
You can't defend a company who just sell dream and scam their customers. You can't get back what you pay them : that's all we need to say it is a scam.
It's like if I tell you "Send me 2 btc, I will send you back 1 BTC". That's exactly what they are doing except they are saying "Hey give us 2 BTC, we have webseminar, we are so cool, we will give you the best profit, we have a nice website, we have so much transparency (lie!), we mine in Iceland, etc.."
As I already said to their defenders on the thread : They are NOT selling a "get involved in crypto market and discover what bitcoin and mining is" contract. They are selling mining contract and they tell you you will ROI, which is just a huge lie !
Why wouldn't they do it for themself only ? Because when you pay them you capitalize in their company ; you allow them to build a mining facility with LOWER cost and buy A LOT of miners for LOWER prices (and put these mining farms in Iceland so they can reduce costs & negociate a huge contract with their electricity provider).
That's why they need customers and are selling this service. It is supposed to be a win-win situation.
So I guess that means I can call antminers a scam company because after power cost, shipping, hardware costs I won't ever break even? Really.. Come on man.
I'm not defending them. I don't know how much of that post you decided to read before belittle me by calling me their white knight...
You show me where they tell you that you will ROI. They explain what the costs are, the refund policies. Between this basic information and the basic information you can get if you use something called a calculator you would easily come to these conclusions.
They sell it to you because they make more off it than they do at mining. Of course your paying for everything and at a hefty price.
If you don't like the service don't pay for it. Not pay for, not reading anything at all, doing zero research, maintaining not a shred of due diligence, then come crying scam when you realized it wasn't a magic piggy bank for you.
You wanna know what happens in most the world when you don't read a contract? People take stuff from your house... How is that bad faith... If you sign a contract, especially a legally binding one you should sure as hell know what is says. Don't give me some cop out excuse that some newbie with bitcoins isn't capable of reading a contract. Just because they don't know much about bitcoins makes them unable to read or write? Or think? If you told me to give you anything I'd laugh. Even if I considered something as ridiculous I would do my research. Wanna know why? Because I've been burned before. Big difference is I didn't come here and cry about it because I didn't do research and read contracts.
Final thought: No they are selling the service to make money, NOT to be your friend or care bear pal.