Topic: SCAM EXCHANGER: imExchanger.pro aka Openchange.cash promoted by BestChange.com (Read 429 times)

If I understand correctly, that's from December 7th.
Now it's obvious that their AML check is completely irrelevant, they won't refund the money.

Did you notice that they were excluded from Bestchange monitoring? They are still on the site but with a disabled status, they are probably excluded from any "best rate" search on the site.
I asked BC what the reason was for that, but I got a pretty general answer. 

another guy got scammed by imexchanger.pro

https://www.bestchange.ru/imexchanger-exchanger.html?review=3094314

We can joke around as much as you want and talk about how nonsensical such rules are, but is that going to help your case? Is it going to change the fact that they have rules in place on that exchange, and they are now using them against you? My recommendation remains the same: stay away from these scams-waiting-to-happen type of exchanges unless you will agree to do what they request from you. Switch to real no-KYC exchanges. There aren't that many, they might be more expensive, they don't support many coins, but there are no drive-by scams and surprises.

https://www.youtube.com/watch?v=ynpnYh4o_Qo

Do you mean like this rules or terms and conditions?

or this https://www.youtube.com/watch?v=ifHjG4JKIOk ?

My opinion is just that, an opinion. What matters is the rules they enforce. Those are the rules you have to play by if you want to use the service and receive your money. I didn't make them, they did.

It was a general recommendation. Always read all the documentation of a service before using it. ImExchanger has two important documents on their website: one is the user agreement, the terms of use and the second one is the AML/KYC policy. They consider the latter to be their privacy policy. I haven't read either one, but if I did, I am sure I would find plenty of points that I would consider a no-go for me personally. That probably includes jumping through different hoops to prove to them that your money is "clean." 

Have you read those two documents?

Well, they just have to send coins back to where it comes from and stop wasting peoples time!!!!

If they don't send it back then it fails under the definition if SCAM!!!

Don't you agree on that?

imExchanger.pro has no privacy policy!!!! so referring to me accepting is counter productive


my fault, i blindly trusted bestchange now i this this
https://bitcointalksearch.org/topic/--5509747
and this
https://bitcointalksearch.org/topic/m.64913899

No and i explained why i will not do it to noname anonymous website who doesn't have privacy policy and company details, who refused to provide me with this information and the same time pretending to pay in AML and KYC bullshit

I  will be willing to provide my documents to exchanges who has a legal presents and privacy policy written on their website
and not to someone who deliberately wipe chats from support conversations

They are playing hide and seek but expect me to send them their documents and privat chats

this is a true definition of scam and scammers act this way

BestChange can be useful to find instant exchanges but you should still carry out some research on the platforms they recommend, regardless of the filters you used for your search. The no-KYC argument is often abused when it comes to crypto exchanges. These platforms like to say we don't ask for KYC, but if you go and read their terms, you find out that they do. They just don't do it by default unless something seems suspicious to them. And there is a long list of things they can find suspicious.

Another argument instant exchanges use is, it's not us that requires KYC, it's our partners and liquidity providers. This doesn't matter to the end-user when the fact remains that your money is being held hostage until you meet their demands.

In the future, always read the terms and privacy policy before depositing money into an exchange. Conduct research on their reputation before and not after something happened.

If you want to get your money back, I think you'll have to do KYC unless they decide to show goodwill and return it to you. 
Bookmark KYCnot.me for the future. It will be useful in the future if you need proper no-KYC exchanges. But like I mentioned, read the terms before using any service.

I will quote Bestchange again. This is their answer to feedback which you leave on their platform, but as far as I understand, they also claimed that on the forum from the links you posted earlier.

Things don't work that way here.

where did you get this information?
check my 1st post - https://bitcointalksearch.org/topic/m.64876063, there is one transaction hash
I have already mentioned that i DID NOT send a deposit several times, i submitted one single transaction of 100 XMR

that is what i did

Thank you, will look into this

can somebody from admins to set the red flag on this topic?

You are absolutely right here, I wouldn't send personal data to someone like them either, but I also wouldn't use exchanges like them.
The second big mistake you made is that you sent a deposit several times, and that is also against their conditions. Honestly, that would create a problem with most exchanges. You simply create a new order for each transaction.

I don't believe that Bestchange owns this exchange, although they actively defend it. This whole thing is not in your favour because you do not comply with two conditions that are clearly indicated (obviously, you did not read them before use), you do not want to send any personal info to pass KYC, and you sent coins in several transactions for one order.
Unfortunately, In this condition, I don't think you will get a refund.


Since you are obviously at a dead end, I will give you a hint in which direction you might try. There is a high probability that you will have to give your personal data to the authorities.
Recently, the authorities in Germany closed or seized 47 exchanges. What they all had in common was that they were all listed on Bestchange, and one of the accusations was abuse of the AML procedure. I am somehow sure that they will pay attention if you contact them about your case.
Here is the topic: Germany seizes 47 crypto exchanges and pay attention to xtests post

only this https://forum.bits.media/index.php?/topic/25902-%D0%BF%D0%BE%D0%B4%D0%BE%D0%B7%D1%80%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%B5-imexchangerpro-wu-mg-pm-btc-advcash-okpay-paxum-wmz-paypal/page/3/#findComment-2423068

No KYC, i don't accept this bullshit request i hae explained why(see me 1st post)
no adequate person will send documents to Anonymous website owner who thinks he is a KYC/AML messia
I have no idea who they are and where they registered (see me 1st post, they refused provide with their company details)
Would you be willing to send your ID, photo and etc to someone you don't know?

@best_change is covering them as this exchanger belongs to them, odd

2 weeks has passed, No money has been refunded

OP, do you have any new updates here, did you get your money back?
Have you even passed KYC?
It would be good if you could give us information as a reference for some future similar cases with this exchange.

Best change should be the last place to look for an exchange if you hate KYC. There are a few privacy-oriented sites with lists of no KYC exchanges you can use. So those people are probably going to force you to do KYC if you want your money back. To me, it's something unfair. I prefer services that refunds users their coins if they refused to do KYC. Not holding someone's money hostage in exchange for documents

Next time, check out;

1. https://kycnot.me/
2. https://bitmixlist.org - https://bitcointalksearch.org/topic/ann-bitmixlistorg-bitcoin-mixer-list-5477452
3. https://orangefren.com - https://bitcointalksearch.org/topic/orangefrencom-instant-kyc-free-exchange-comparison-5409616
4. https://bitlist.co/exchanges - https://bitcointalksearch.org/topic/bitlistco-mixers-exchanges-services-casinos-5483310

At list I know who they are and where to sue them

Poloniex has Privacy policy and proper AML/KYC and doesn’t hide itself

Well, using Poloniex is better then imexchanger.pro - better from 2 bad ones


I did, no use at all, they send me standard replies without seen the issue

BestChange protect or cover this scammers(imexchanger.pro), why do you think the do? it any idea??

I wouldn't trust poloniex either.

We already know about their terrible feedback system, and I think they announced some changes in near future.
I wouldn't blindly trust any exchanges listed there after I saw many cases of people having problems with them.
There are much better alternatives that never ask for any kyc, like eXch for example.

Try to contact BestChange directly in bitcointalk and see if they can help you somehow.

Dear, I am completely on your side, and I am very sorry about what happened. However, your amount can still be returned, provided that you pass the identity check. I once found myself in a similar situation, I could not lose or give my funds to anyone and was forced to agree to the exchanger's terms. But after that, I read all the neutral reviews, and I see that the negative ones turn into neutral ones only when a conversation with the client is held. Nothing will be deleted just like that. A neutral review is also not an indicator of a good exchange. And the more such neutrals there are, the further you should stay away from such a service.

thank you so much!!!!!!!!

were have you been before? 

Is this my case: https://www.bestchange.ru/imexchanger-exchanger.html?review=3033632

I hope they will do it, but I have been waiting since 12.12.2024 which is more then a week now


Exactly, they marked as scam everywhere but Bestchange

Bestchange covers this scam, read this
https://forum.bits.media/index.php?/topic/229257-antiswapinfo-%D0%BA%D0%B0%D0%BA-%D0%BE%D0%B1%D0%BC%D0%B5%D0%BD%D0%BD%D0%B8%D0%BA%D0%B8-%D0%BA%D0%B8%D0%B4%D0%B0%D1%8E%D1%82-%D1%81-%D0%BF%D0%BE%D0%BC%D0%BE%D1%89%D1%8C%D1%8E-aml
and this
https://forum.bits.media/index.php?/topic/35871-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D0%BA%D0%B8-%D0%B2-%D1%82%D0%BE%D0%BF-%D0%BB%D0%B8%D1%81%D1%82%D0%B5-bestchange/page/8/#findComment-2422073

As I mentioned above bestchange withdraw bad reviews and changes it to neutral or wipe it, so that people like me to other who got AML scammed did see it clearly

you can track it here


example https://www.bestchange.ru/d-obmen-exchanger.html

it shows 1 claim, but i am betting that it will be gone in 24-48 hours

really impressive just a few negative feedback and all will be gone, pls understand me

1. i has not been paid, basically was robbed
2. i left a negative review because of it
3. bestchange just closed it and banned me from adding a new ones

end of story, exchanger is happy with my 100 XMR and i am fucked

Tell me what would you think if you were in my shoes?

They do have a thread on Bitcointalk: eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

thanks i have never heard of exch.cx, where can i get more information on them?
reviews, feedbacks and etc


no this is no mine because bestchange removed my clame for bestchange.com, i am not able to leave any feedback, they blocked me

this is mine https://www.bestchange.ru/imexchanger-exchanger.html?review=3033632 closed by Bestchange admins

there is a frauduletn reply from Imexchanger, they say i im not supposed to split my payment into several ones, i have never did it

Imexchanger lied to bestchange that i split my payment but i have never did it


i have never used Whitebit and never wanted to, why do i need to read it?

i have never entered into any relationships with other exchangers like Whitebit

i know Whitebit is shit and scam, i have never wanted to use it that is why i went to bestchange and they fucked me both

i send my 100 XMR to Imexchanger not to Whitebit

you're right, very similar case. around $20k
I think this feedback is in question.
https://www.bestchange.ru/imexchanger-exchanger.html?review=3033632

This is the final answer from Bestchange:


OP, did you send the requested documentation for the KYC procedure?

---

Btw, Why would anyone ignore this condition of theirs and continue to use this exchange?

Not really, just look at the following website: https://antiswap.info/, we could write a whole topic on the malpractices encouraged by BestChange...



An unregistered company has no right or legitimacy to request, process or store personal documents or sources of funds info.  An unregistered company has no lessons to teach to anyone about the respect of laws/regulations, they cannot pretend to be subject to any regulation, and should return frozen funds if they refuse to process them. When they never return the funds using KYC requests and various (impossible to find) source of funds proofs as a pretext, the fact is to seize and steal their users' funds is just a part of their business model.

---

By the way OP, I've added your case to the following list: [INFO] Updated Summary of malpractices and abuses of exchanges
Please keep us informed of any developments.

1st of all i followed Bestchange.com recommendation with no KYC clearly explained here https://forum.bits.media/index.php?/topic/25902-%D0%BF%D0%BE%D0%B4%D0%BE%D0%B7%D1%80%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%B5-imexchangerpro-wu-mg-pm-btc-advcash-okpay-paxum-wmz-paypal/page/2/#findComment-2422334

Bestchange.com always has a mark on the exchanger if KYC is required they didnt mark them as KYC mandatory that is why used them


2nd of all this all bulllshit reminds me this https://www.youtube.com/watch?v=Gxb3YOZrPP0

I would be ok to submit my document to someone i know where my documents go to, but they are completely anonymous as i clearly stated in my start post

Yes i should never sign up with this scammers if bestchange did recommend it - this is regarding well established company and shit

What are we talking about here? do you really it is ok to hold peoples crypto in hostage and promise to return it after KYC bollocks

there are people waiting since September, November 2024 to get their coins back in January 2025, google feedback on them

Just check this out https://forum.bits.media/index.php?/topic/25902-%D0%BF%D0%BE%D0%B4%D0%BE%D0%B7%D1%80%D0%B5%D0%BD%D0%B8%D0%B5-%D0%B2-%D0%BC%D0%BE%D1%88%D0%B5%D0%BD%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%B5-imexchangerpro-wu-mg-pm-btc-advcash-okpay-paxum-wmz-paypal/page/2/#findComment-2421825
 

His screenshot shows an exchange request on December 12th.



All the exchanger has to do if it is not satisfied with the verification is to return the funds after some time. This usually takes 2–3 weeks.

I have seen many cases of investigation. And in this exchanger there is also a button where you can see all the negative reviews, which means that no one deletes anything. Check the case yourself.

https://www.bestchange.com/imexchanger-exchanger.html?filter=cancel

I would be more attentive to such reviews in advance in addition to independently checking my funds.

Link looks as valid and pic is there

but ok, here it

https://bitcointalksearch.org/topic/scam-exchange-openchange-openchangecash-partially-solved-5404704 -  this is the same case of their scam from 2022

I'm sorry for your loss, unfortunately a pretty bad choice for exchanging coins. Exchanging the privacy-oriented XMR coin on the KYC exchange is always a bad idea.

We would ask you why you didn't use exch.cx, which is no-KYC, and you would have seen that they enjoy a fairly high reputation on this forum and outside of the forum as well.

Is this your case: https://www.bestchange.com/imexchanger-exchanger.html?review=2808789
First of all, it wasn't Bestchange that closed your review, it was Imexchanger. Yes, it is possible, but it is a huge failure of the Bestchage platform, which they are also aware of.

They ^{Imexchanger's} replied that the funds were frozen by the exchange, which can only mean one thing. Imexchanger has a 3rd party liquidity provider and they have no access to the funds, only their partner. What you have to do is find out who their liquidity partner is and continue communicating directly with them.

I would say it's Whitebit, and that's the right address for complaints.
From their TOS:

Otherwise, good luck with the process, Whitebit enjoys a rather bad reputation and there are many accusations against them for similar cases of taking users' money.

Let's assume the user did not know but they completed the KYC because they had to complete it.
But did you know what is the current situation? According to him, the exchanger marked the order as paid, but this user did not receive the funds. Don't you think it is something bad? Even if they do not have the intention to scam, do you think it is right to mark an order as paid even if the user does not complete the KYC? Moreover, he said that Bestchange removed his feedback from their website and this user was unable to leave feedback anymore. This does not look good.

Didn't you read the rules? It is clearly written on their website that they have the right to request a verification, which will also allow for AML and KYC verification. It is also clearly written there: "The ImExchanger service will not enter into business relations with a user suspected of or directly related to money laundering or with a person whose funds were obtained as a result of illegal activity."



If you decided to contact them, then you had to agree to their terms.
In addition, the exchange aggregator BestChange has a paid service, for a ridiculous price, where you could pre-check your funds and decide whether you should exchange or not.

https://www.bestchange.com/report/

I don't expect BestChange to do this. They are a well-established company and have a very good reputation in and outside the forum, but you may not have met the requirements for the claim as in the quote:

Are you sure you met all the requirements for the claim? And yet it was deleted?

Unfortunately, they have not come to this forum for the last six years. I don't know if this thread is going to help your case or not. But thank you for letting the community know about your issue.


Your image link page says it does not exist or something. Please upload your image on Talkimg.com and post the link here. I will quote that for visibility. I would like to invite @Best_Change representative here and if they can review this case. Also, I want to ask if it is true that they deleted the negative review against their partners.

imexchanger.pro is a SCAM!!!!

this is their topic https://bitcointalksearch.org/topic/imexchangerpro-wu-mg-btc-ltc-btce-pm-paxum-wmz-adv-okpay-payeer-ecoin-exmo-1492578


Amount scammed: 19703.15 Tether TRC20 USDT — no many has been paid.
Scam Exchanger website: https://imexchanger.pro aka https://Openchange.cash

My payment https://xmrchain.net/tx/c353de3054d70d43822fef04b20593fbcefc75d6f021fcf527049c48c8a303d9

My exchange order

https://ibb.co/88BcYp6
marked as paid but NO USDT has been landed into my address.

What happened after imexchanger.pro received my 100 XMR:

1. imexchanger.pro requested a full KYC and AML shit + screenshots of my private chats(conversations) and calls from people who paid me( as far as i know this is illegal for them to ask and for me to share it with the 3rd party.
2. imexchanger.pro has no privacy policy or any company details or who they are and how my data is going to be used
3. imexchanger.pro refused to provide me with this information and clear reason why my 100 XMR Monero had been withheld
4. imexchanger.pro refused to pay me back, they refuse to provide me with their company details, country under which law they operate or any clear explanation on why they ask for all this nonsense

You may ask, why on earth did you go to imexchanger.pro instead of poloniex, for instance?

The only reason i trusted them is because of BestChange.com recommendations, i go to BestChange.com when needed a quick swap but who knew it will turn out as SCAM

It was supposed to be instant exchange. They have good reputation on BestChange.com

NO HELP FROM BestChange.com

https://BestChange.com has a feedback system, but if you leave a negative review it will be removed, i saw it myself happening with my claim

i left my claim here https://www.bestchange.com/imexchanger-exchanger.html but it was quickly removed by BestChange admins, and now i am not able to leave any feedback at all

Looks like BestChange.com aka BestChange.ru, BestChange.net, bc.to turned to SCAM as well, they simply closed my Financial claim(negative feedback) to imexchanger.pro


I would really appreciate help or advice on how to get my money back?