Topic: Scammed by Trustdice (Account banned and money confiscated) - page 2. (Read 1492 times)

I'll quote myself for reference of my insight on OP's offer for KYC at the very beginning of the issue --i.e. during live chat with your agent--,


by it, I mean as in OP actually didn't want to do KYC, so they did a reverse psychology where they offered it in hope that your team will said it isn't necessary, or if your team agreed on the offer, they already had a fake KYC prepared.

But for that very same reason I can't agree on the rest of your post about they're trying to buy time by procuring reasons to refuse KYC. I'd like to point out that they offered to perform KYC again, which you failed to address and lead to the situation where it further strengthen OP's doubt of your platform's trustworthiness and ultimately reluctant to perform KYC.


Suppose that the scenario is true where OP tried a fake KYC, if they didn't have fake KYC ready for disposal and tried to buy time, they won't try offering it right away the second time. It is quite logical to assume that they offered because they had it ready. By this basis, the idea that they tried to buy time to look for fake KYC can somewhat be eliminated.

And since we're considering a scenario where OP faked a KYC or tried to buy time, it'll only be fair if we also consider a scenario where you tried to grasping at straws by asking for KYC and will later on claimed it's fake¹, thus OP account would be frozen for that reason. I'd like to point out from the neighboring thread a very nice example where you seems to try to... jump at slightest possible "straw" when the chance offered itself,


let's admit, it is not that difficult to conclude that the OP of that thread had a language barrier and tried to say something that had a different meaning, especially as they've mentioned their mothertongue is not English on their opening post --by the way, Laki21000, this is one of what I wanted to comment that I referred on my previous post-- and to have an official professional representative of a professional platform easily misunderstood the real meaning of this very simple statement, it'll be quite legit for OP to further questioning your trustworthiness... IMO.

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OP, how long has it been since you contacted and submitted your situation to AskGambler? 5 days? 6? Have you got any reply from them? I can't see your case has been escalated and displayed on their page, I thought on previous email they said it's about 48-96 hours?

Did your case got dismissed or something like with CasinoGuru? Can you please update if you had any further communication with their representative?

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Edit: to respond OP's reply below and add context to my paragraph above, I can see them now, it's recently posted and wasn't there a couple hours ago when I checked their page.

¹Note that it is not an unlikely scenario, in a recent case I am attending --that I wont mention which-- a platform counter-accused a fake KYC amongst other things although the originality and legitimacy of the documents can be verified by CasinoGuru.

We did not treat this one differently from the other cases. Most of the other cases completed the KYC before they found this forum so the biggest difference is that the OP here never finished the KYC. OP's refusal to KYC prevents us from concluding whether or not this was abuse, and from fully examining how the abuse was done. As the OP continues to make excuses to avoid KYC, we suspect the real reason is not what he said it was. It could be a deliberate smart move.

We have seen abusers buying fake KYC or paid KYC and it takes time to find the right KYC vendor. And when that's needed, buying time could be necessary.

Sorry that I have to not spend more hours on this single thread. We look forward to resolving our differences on AskGambler, as 2 sides both agreed.

Thank you and we will remain committed to open, transparent and meaningful communication with the Bitcointalk community.

TrustDice Team

Yes, I have, and although I wanted to comment on one or two things that I found on their replies, I saw that Pmalek is already present there. They're more than capable to help us see the outcome of your case, which is why I refrained from commenting there. Me being there seems... redundant. But maybe if your case is not solved when OP's cleared, I'll participate. Rest assured that I'm still keeping myself updated on your topic.

No problem, I understand you, but how would you behave when you get scammed for ~2100$? without reasons and strong evidence, if you read all the branches, two topics, then you will not see something good that coinbox1 would write to doubt my words. You know, it's not every day that I get scammed for ~$2100

Coinbox1, a simple curiosity. So I was looking at other accusation threads addressed to you that you managed to solve on this forum, where most are proven to be a false accusation made by multi-acc abuser. On every single one of those cases though, you asked them their username so you can consult it to your database and informed them --and the forum-- of the basis for their account freezing, like this one


Or this,


Or every other threads, they're handled in similar fashion where --as said above-- you asked for their account details and then informing us why'd they got banned. So why is this case different? Instead of informing us about the suspicious behavior they're being suspected for, you instead directly asking for KYC before you'll share any further info and insist on it that I practically had to "beg" for you to meet in the middle


True, that you finally and ultimately gave in and sticked to your old procedure by informing us the reason behind OP's case, I just can't help but being curious why OP's case is treated differently.

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Didn't mean to be rude, but maybe you both want to dial it down a little on commenting on each others thread? Although your way-too-frequent exchange of comments is the reason that pushed me into curiosity and to look into Laki21000's thread and ultimately brings me to look for each cases against Trustdice, it's still... too much and borderline spamming the accusation board, IMO. Just try to dial it down a little if you two don't mind, ok?

It's good that you noted that you are not a member of the NBA and eSports, @coinbox1 would have already rubbed his hands to accuse you of breaking the rules and treat you to the fact that you are a professional NBA basketball player

I meant that i bet on Esports, but im not involved/play in esports league. Just like i bet on NBA, but i dont play in the NBA.

Yes, that's actually helpful, and I'm thanking you for your willingness to meet at the middle, it's a very good start and as you can see, starting from this post of yours forward, we can actually start looking for the truth instead going for a wild goose chase.

As for OP, here's your accusation, hope it's helpful for you to get through this. Interestingly though, I found one thing that's a bit incoherent from your side. I thought you said on the opening post that you are not playing esport?

Coinbox1, i have a theory:

Did your Provider tell Trustdice that i was completely banned from placing any Esport bets? When i tried to place a bet it said 'Please contact the support'.
If you check my support chat history(27. September) you should see that i asked the support about it.

I have the same Esports block in Duelbits(Same Provider)


I think by 'impossible bets' you meant small rejected bets? These bets are the result of your Providers block/limit.



I hope im right.

I already understood this, it is not surprising that they behave this way.

Scammers tend to ignore their victims.

Why are you totally ignoring me? And it's like I don't even exist.

Excellent. We are glad that you finally submitted a ticket on AskGamblers. So we look forward to resolving our differences there.


Thank you and wish you a great day further.
TrustDice Team

I also have.
https://imgur.com/a/S9oGav0

Are you implying that i used a bot? Does Trustdice think i used a bot to place 33 bets in 82 days?



Actually im very flattered, this is an amazing compliment for any sportsbettor. Thanks
"impossible for an ordinary human player"

Very cute, but CasinoGuru didnt accept my complaint(Sportsbetting):


And my Askgambler complaint is still pending:

Why are you ignoring me? why do not you answer? I apply, I apply, but you do not answer, why do you avoid communicating with me? Why don't you answer me directly to my mail, why are you silent?
https://imgur.com/a/QB9ZtAM

And to Poika5,


It has been 4 days since you first claimed to file complaints on AskGamblers and CasinoGuru, but we still can't find anything on either site. You have brought up the subject numerous times, but not actually doing it.

We in fact look forward to resolve our differences through a third-party arbitrator because it will allow us to confirm or deny our suspicion.


In another thread, you are instructing another user to do it, while yourself stay idle.


Anyone reading this case might wonder why you still haven't filed a complaint, despite actively discussing it and telling other people to do it. Is there something you are trying to hide? Is there something you really don't want the arbitrator to see? Or that you are aware, given the evidence documented from your account, an arbitrator will almost certainly support our position?

Anyone reading this case might wonder why you are more interested in arguing here than doing what would benefit you more? If you did nothing wrong and have nothing to hide, it is of your best interest to seek intervention of reputation arbitrators e.g. AskGamblers and CasinoGuru because they will likely support you, as yourself implied.


We are very confused. We cannot spend unlimited time on a single case where the other side shows no willingness of resolution. So if you decide to move forward, we look forward to seeing you there. Otherwise, we can only wish you a splendid day ahead.


TrustDice Team

Hi holydarkness,

I mean absolutely no disrespect, but I am afraid we have to refute some false accusation here, which I am sure you did not do deliberately.

Many replies before I have already directly answered why the OP's account was banned:

Perhaps I should have provided more details to prevent anyone from overlooking it. Unfortunately, such details, once shared or even vaguely suggested by an explanation, will encourage further abuse especially when the suspected abuser is actively monitoring this thread.

So let me expand on what I already have said (The details are not mentioned to avoid jeopardizing our anti-abuse detection system) :
We found OP's account had been acting in a manner that's impossible for an ordinary human player and its various signals shall be considered abnormalities for an ordinary human player. And all of such data have been well documented.

Hope this helps.

Thank you.
TrustDice Team

And if you read my post carefully, you'll understand that I am not demanding you to give detailed info about why their account got banned, just the reason, mentioned in a direct and clear answer. If you read through this whole sub-boards, you'll see that there are a lot of users complaining about similar issues with other casino or exchange or other business entity. Some cases, the casino did a misjudgment and the situation solved through exchange of evidences. Some cases, the accusers actually tried to fool people and proven to be guilty after each side gave their side of story. While some other cases, the platform did dirty things, and exposed through series of questions where they can't give concrete evidences to back up their claim.

I'm not saying OP is right and you're scamming them, there's even a possibility that they're a multi-acc abuser and the KYC they offered is a bluff, or fake ones. But there's also possibilities where you misunderstood them, or cheated them.

This is why we all are here right now, to see and prove which story is actually a truth.

And about being much better than what a lot of other casinos do by providing the clauses being triggered, I'll invite you to read several threads of issues with casinos on this sub-board, there are several casinos that go to a length to solve the issues and clear their name by cooperating. Not only they specify the reason so it can be discussed and reviewed, they also gave counter-evidence to back up their claim and get to the bottom of the issue, so err... yeah, you're actually not that much better than you imagined. This one for good example and comparison.

I'm not threatening you here, just giving a simple words from my observation, but by refusing to specify the reason like this, you actually cast an impression that you're the one being wrong here. Anyone reading this case would probably think like me, that if you have nothing to hide and sure that OP is an abuser, you'll be more than happy to provide --at the very least-- the reason why they're being banned. They offered you to complete KYC and you --unless you have an evidence that OP's claim and screenshot is not true-- banned them instead, and then just after the situation escalated to this forum you asked for KYC. If you ask me, it's kinda looks fishy. Lest it be too late and a flag raised and stir a lot of unnecessary inconvenience like the other case OP had in the past.