TrustDice team here.
Could you please send us your account details via DM? Unfortunately we cannot locate a user id based on what you provided.
Thank you.
--------------------------------------------------------
Final Update 20221229:
As both party agreed, an AskGamblers ticket was opened.
Following a careful review and consideration of all the information, details and/or proof presented by both parties, AskGamblers decided to support TrustDice team's stance and declares the TrustDice team's decision has been in line with the T&C.
As of now, AskGamblers team considers this case as revolved. So do we, as OP has been confirmed to be in violation of T&C by the mutually-agreed reputable arbitrator, AskGamblers.
---------------------------------------------------------------------------------------
Dear Bitcointalk community,
Throughout this entire thread, we discussed with Mr. holydarkness about this case for days. Initially we thought he might just want to act as an unbiased arbitrator, but later we realized that he’s been deliberately misinterpreting our statements and attempted to put words in our mouth, and he has done it for 3 times in this single thread. Fearing such misinformation techniques might mislead the audience, we decide to make these public.
The 1st time: he asked us about a clause in our T&C.
[...]
Were you saying that an educated guess in your sportsbetting is not allowed? Suppose I'm a retired professional soccer player who spent his time compiling data and player's statistics, then analyze them and guessed the strategy their coach will utilize based on my prior experience as a professional player, and I won. This is illegal?Quote
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport/esport
[...]We then explained it in details to him:
Suppose I'm a retired professional soccer player who spent his time compiling data and player's statistics, then analyze them and guessed the strategy their coach will utilize based on my prior experience as a professional player, and I won. This is illegal?
(Note: This is not related to this case in discussion here) Most definitely not. "personal involvement" here typically means - the player himself or herself and individuals who are connected to the player and therefore have access to the internal info, or even able to influence the outcome of the game;
- personal presence on the field of play during the game;
18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport or using the late bets strategy;
However this clause would most likely be triggered if you were in discussion with your old pal who is inside the team and paid him to access information that most people don't know about. The same applies if your old pal pays you to bet with his internal info. Unfortunately, crypto sports books like ours attract insider betting these days.
He then claim we confirmed that OP was breaking that clause:
you banned their account because they had suspicious behavior --i.e. insider info
This is simply not true. No where in our statement says it was the clause of the ban. The explanation was addresses to him for his question. Plus, in fact, we had explicitly written there that the explanation is not directly related to the case of this thread.
(Note: This is not related to this case in discussion here)
We didn’t understand how he could make the mistake, and thought he might be just a very bad reader. We had to respectfully correct him:I am afraid there is a major misunderstanding here. As I previously stated:
(Note: This is not related to this case in discussion here)
So when I discussed about insider info above, I was simply answering your question about the T&C clause related to insider info. Such explanation has no direct relevance to the OP's case, or any specific cases. It was just to explain the clause. But that didn't stop him from misinterpreting things. The 2nd time was when he he claimed our Customer Support mentioning 1 clause means that’s the cause of the ban.
The way your team explained to OP on email suggested that their account is banned due to insider info --why else would you mention this point on email if that is not the reason or related at any degree to their account freezing-- and I take that it's far from it, then? OP's account is not suspected of insider info?
In doing this, he completely ignored that fact that our Customer Support mentioned 3 clauses in the email, which all could be the cause:
by refusing to specify the reason like this, you actually cast an impression that you're the one being wrong here. Anyone reading this case would probably think like me, that if you have nothing to hide and sure that OP is an abuser, you'll be more than happy to provide --at the very least-- the reason why they're being banned.
But we clearly did, and that was even directly addressed to Mr.holydarkness himself. Yet he chose to ignore it and makes false accusations:
Have you studied OP's account closely and have solid proof before freezing it or were you just ban-first-ask-later?
Prior to the ban, our Risk Management team have found substantial abnormalities surrounding the OP's account and other suspicious behaviors. As the nature of this conversation gets increasing non-factual, we decide to cease engaging in this thread because this kind of conversion doesn’t align with our company policies.
With regard to the OP's accusation, as both party agreed, an AskGambler ticket was opened in case anyone wants to follow this up.
Thank you.
TrustDice Team
