Seabet.io| HACKSAW GAMING| Elevate your gaming experience, one game at a time!🎮

LuckySea

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LuckySea

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Activity: 111

Merit: 1

We at Seabet.io understand that we haven't addressed the recent withdrawal issues as promptly as we should have. We sincerely apologize for the silence and the frustration it's caused our players. Rest assured, we are actively working to resolve these issues and get your withdrawals processed efficiently. We appreciate your understanding and patience.

JollyGood

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Activity: 2506

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I cannot speak for other members that are reading your post but I welcome any input from Seabet because they have stayed silent for far too long. Having said that, the post did not address why there was silence on the allegations until now. This sort of conduct does not look good for any company that proclaims to be a serious business.

What was the reason you deliberately avoided addressing the allegations/concerns before? What has changed that has now driven you to make the post seeking resolutions?

Quote from: LuckySea on April 26, 2024, 06:24:14 AM

Thank you for your understanding and cooperation as we work towards resolving this issue and upholding the trust and satisfaction of our valued players.

LuckySea

copper member

Activity: 111

Merit: 1

At Seabet.io, we are committed to ensuring a seamless and transparent gaming experience for all our players. Recently, we have identified issues regarding withdrawals for certain accounts, specifically those associated with usernames vdd2a2ddd and silvan1223.

We sincerely apologize for any inconvenience caused by the delay in addressing this matter promptly. It is our responsibility to act swiftly in resolving such issues, and we acknowledge that we have not met our standard in this regard.

In order to address this matter promptly and effectively, we have decided to initiate a resolution process. As such, we are offering to return the deposited amounts of these players. We kindly request vdd2a2ddd and silvan1223 to make withdrawal requests equivalent to their deposited amounts, facilitating the return of their funds. Once the withdrawal requests are processed and the deposited amounts are successfully returned, we will proceed to deactivate their accounts from our platform.

It is important to note that these accounts have been flagged by our gaming provider, necessitating this course of action. Our intention is to ensure compliance with regulatory standards and to maintain the integrity of our platform.

Regrettably, for the player with the username Kadat, we are unable to facilitate the return of their deposited amount. This decision is based on severe flags raised by our gaming provider, as evidenced by the attached photo.

Should any of the aforementioned players have inquiries or concerns regarding this matter, our dedicated 24/7 customer support team is available to assist them.

Thank you for your understanding and cooperation as we work towards resolving this issue and upholding the trust and satisfaction of our valued players.

- Seabet.io

acroman08

legendary

Activity: 2310

Merit: 1075

Quote from: julerz12 on April 22, 2024, 07:53:01 AM

I just received a message from seabet (some representative), they are interested in having another promotional campaign. But, I've asked them to address all concerns here first before going any further. We should hear from them again soon.

I must say, it's a good call on your side julerz, running a promotion with a strained reputation would be bad for their marketing since people would probably not have the best view of their casino. it's always for the best to address or fix any issues first before proceeding with another promotion if they want people to view their promotion in a positive way.

julerz12

legendary

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Telegram: @julerz12

I just received a message from seabet (some representative), they are interested in having another promotional campaign. But, I've asked them to address all concerns here first before going any further. We should hear from them again soon.

JollyGood

legendary

Activity: 2506

Merit: 1710

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LuckySea (the seabet.io forum representative) was online two days ago yet failed to make a post in order to put forward their side of the story regarding the recent scam allegations that were made against them. These are not new allegations, they were made some time ago therefore LuckySea had ample time to reply to them.

I am disappointed Seabet did not even try to address the allegations (or provide an update if they were looking in to them). Their behaviour has been below what the expected levels of customer services should have been.

JollyGood

legendary

Activity: 2506

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Most websites (even the trivial ones) would have some form of terms and conditions, however some of them use a clause to change the rules as and when they want. It is not unusual to read in almost all terms and conditions a line stating: "we reserve the right to amend these rules". Some would add a notice period and some would not.

It would be an extremely unusual move by Seabet if they have used this particular scam accusation to remove a country from their accessible list in order to try to stop the claimant proceeding that is why they need to post here with their side of the story.

Quote from: BITCOIN4X on February 22, 2024, 04:38:43 PM

That's a bit strange even though they could do it without telling you or all their customers first. I saw they wrote about this one in the TOS, and hope you received notice of the TOS change as they said. The question is, did you get one of them?

avp2306

sr. member

Activity: 966

Merit: 340

Quote from: BITCOIN4X on February 22, 2024, 04:38:43 PM

Quote from: Kadat on February 21, 2024, 04:37:27 PM

Quote from: BITCOIN4X on February 21, 2024, 11:23:49 AM

~Snip

after i registered, i also asked support if i can play from my country before making acc.
and i always read tac before registering somewhere.

That's a bit strange even though they could do it without telling you or all their customers first. I saw they wrote about this one in the TOS, and hope you received notice of the TOS change as they said. The question is, did you get one of them?

Seabet representatives should look into this case and resolve it, but since yesterday I have seen they are inactive and have not been online since February 16th.

Quote

3.4 We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention (such as by email or placing a notice on a prominent position on the Website, together with the amended terms and conditions) but it shall be your sole responsibility to check for any amendments, updates and/or modifications. Your continued use of the website services after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates and/or modifications.

Its really weird since anytime they can change their term in favor to them especially if someone win a huge prize on their casino. This is really weird since they can possibly void those winnings and say that they violate the TOS since there's updated terms regarding on their situation. I guess for having this kind of information we read its really better for gambler to read the TOS so that they can read something thay can make them feel uncomfortable.

Seabet should came out on where they are now and answer all the accusation posted against them since this will be the end of their business if they keep evading people waiting to see some actions coming for them.

BITCOIN4X

legendary

Activity: 1960

Merit: 1150

Quote from: Kadat on February 21, 2024, 04:37:27 PM

Quote from: BITCOIN4X on February 21, 2024, 11:23:49 AM

~Snip

after i registered, i also asked support if i can play from my country before making acc.
and i always read tac before registering somewhere.

That's a bit strange even though they could do it without telling you or all their customers first. I saw they wrote about this one in the TOS, and hope you received notice of the TOS change as they said. The question is, did you get one of them?

Seabet representatives should look into this case and resolve it, but since yesterday I have seen they are inactive and have not been online since February 16th.

Quote

3.4 We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention (such as by email or placing a notice on a prominent position on the Website, together with the amended terms and conditions) but it shall be your sole responsibility to check for any amendments, updates and/or modifications. Your continued use of the website services after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates and/or modifications.

JollyGood

legendary

Activity: 2506

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There is a lot going on in this thread but the Seabet forum representative (LuckySea) is nowhere to be seen. I understand they have not been online since 16th February and this could be because of many reasons but overall it does not look good when complaints against them have been outstanding for a long time. If they had given some response with their version of events it would have given a full picture of what happened because as of yet we still have only one side of the story.

Quote from: Kadat on February 21, 2024, 04:37:27 PM

after i registered, i also asked support if i can play from my country before making acc.
and i always read tac before registering somewhere.

Kadat

newbie

Activity: 18

Merit: 0

Quote from: BITCOIN4X on February 21, 2024, 11:23:49 AM

Quote from: Kadat on February 21, 2024, 11:09:44 AM

Quote from: panjul07 on February 21, 2024, 09:50:18 AM

~Snip

i tried, but i cant make a complain there because seabet added my country to restricted locations, so its not possible to write complain there..

When did they do it, was it before you registered or after this case occurred?
I think casinos have a TOS that all their customers must adhere to and if you bypass the restrictions by using something like a VPN then you need to consider the consequences.

Terms and Conditions: https://www.seabet9.io/#/terms/rules

Quote

JURISDICTIONS

14.3 Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Ontario, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Syria, Switzerland, United Kingdom, United States, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Seabet to identify your location and providing Seabet with false or misleading information regarding your location or place of residence.

14.4 The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of this Terms of Service.

after i registered, i also asked support if i can play from my country before making acc.
and i always read tac before registering somewhere.

xLays

sr. member

Activity: 1596

Merit: 358

https://shuffle.com?r=nba

Quote from: silvan1223 on February 14, 2024, 10:46:34 AM

I'm a new user of this forum, so I can't figure out how to attach screenshots yet

For you able to post an image here you need to rank up 1st to Jr. Member or without reaching Jr. member rank you can purchase your copper memberships here: https://bitcointalk.org/index.php?action=credit;promote

Also you need to have little bit knowledge in BB codes regarding attaching images here. Here's the bb code to attach an image here:

Code:

[img]your image link[/img]

Code:

[img]your image hosting link here eg.
https://talkimg.com/images/2024/02/21/YvHgm.jpeg [/img]

BITCOIN4X

legendary

Activity: 1960

Merit: 1150

Quote from: Kadat on February 21, 2024, 11:09:44 AM

Quote from: panjul07 on February 21, 2024, 09:50:18 AM

~Snip

i tried, but i cant make a complain there because seabet added my country to restricted locations, so its not possible to write complain there..

When did they do it, was it before you registered or after this case occurred?
I think casinos have a TOS that all their customers must adhere to and if you bypass the restrictions by using something like a VPN then you need to consider the consequences.

Terms and Conditions: https://www.seabet9.io/#/terms/rules

Quote

JURISDICTIONS

14.3 Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Ontario, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Syria, Switzerland, United Kingdom, United States, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Seabet to identify your location and providing Seabet with false or misleading information regarding your location or place of residence.

14.4 The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of this Terms of Service.

Kadat

newbie

Activity: 18

Merit: 0

Quote from: panjul07 on February 21, 2024, 09:50:18 AM

Quote from: Kadat on February 21, 2024, 08:57:15 AM

Quote from: JollyGood on February 21, 2024, 08:05:38 AM

I have seen the negative tag on their account yet even after that Seabet did not make efforts to reach out to resolve this claims. Keeping other scam accusations mentioned in this thread aside, it is disappointing they have not posted in the scam accusation thread: Seabet.io Holding my funds for more than a month. because they could have put their side of the story forward.

I guess what also does not help is if the OP does not post an update every few days even if to say nothing new has happened otherwise it could mislead some to think they have settled the matter between them.

still no update about my seabet account, i also noticed many players got same issue.

Will you try to submit a complaint at casinoguru, you'll be the first one to submit because I cant find an on going complaint there except 1 review from a user with the same case as yours about account under review.
Perhaps casinoguru can help you to contact them and it will also help others outside this forum to notice that there is a serious issue to be resolved by this casino.
I doubt you will get an update here because OP seems to be ignoring complaints, he/she should have answered you or gave you updates if he/she has no intention to ignore.
I just checked, they are still active at X, have you tried to contact them through DM at X?

i tried, but i cant make a complain there because seabet added my country to restricted locations, so its not possible to write complain there..

Kavelj22

legendary

Activity: 1708

Merit: 1364

🔃EN>>AR Translator🔃

Quote from: panjul07 on February 21, 2024, 09:50:18 AM

Quote from: Kadat on February 21, 2024, 08:57:15 AM

Quote from: JollyGood on February 21, 2024, 08:05:38 AM

I have seen the negative tag on their account yet even after that Seabet did not make efforts to reach out to resolve this claims. Keeping other scam accusations mentioned in this thread aside, it is disappointing they have not posted in the scam accusation thread: Seabet.io Holding my funds for more than a month. because they could have put their side of the story forward.

I guess what also does not help is if the OP does not post an update every few days even if to say nothing new has happened otherwise it could mislead some to think they have settled the matter between them.

still no update about my seabet account, i also noticed many players got same issue.

Will you try to submit a complaint at casinoguru, you'll be the first one to submit because I cant find an on going complaint there except 1 review from a user with the same case as yours about account under review.
Perhaps casinoguru can help you to contact them and it will also help others outside this forum to notice that there is a serious issue to be resolved by this casino.

I think this is a good idea since casinoguru will be interested in getting updates on outstanding complaints considering that it lists the casino on the site and will not be satisfied with directing site visitors to a suspicious casino. It is a responsibility that requires the provision of confirmed statements from any party to ensure the efficiency of the casino and that all complaints against it are resolved.
As a reminder, Kadat, you can contact casinoguru here on the forum in a private message that includes the story with evidence, in addition to wanting a link to the topic that you published on the forum.

panjul07

legendary

Activity: 3458

Merit: 1350

Quote from: Kadat on February 21, 2024, 08:57:15 AM

Quote from: JollyGood on February 21, 2024, 08:05:38 AM

I have seen the negative tag on their account yet even after that Seabet did not make efforts to reach out to resolve this claims. Keeping other scam accusations mentioned in this thread aside, it is disappointing they have not posted in the scam accusation thread: Seabet.io Holding my funds for more than a month. because they could have put their side of the story forward.

I guess what also does not help is if the OP does not post an update every few days even if to say nothing new has happened otherwise it could mislead some to think they have settled the matter between them.

still no update about my seabet account, i also noticed many players got same issue.

Will you try to submit a complaint at casinoguru, you'll be the first one to submit because I cant find an on going complaint there except 1 review from a user with the same case as yours about account under review.
Perhaps casinoguru can help you to contact them and it will also help others outside this forum to notice that there is a serious issue to be resolved by this casino.
I doubt you will get an update here because OP seems to be ignoring complaints, he/she should have answered you or gave you updates if he/she has no intention to ignore.
I just checked, they are still active at X, have you tried to contact them through DM at X?

Kadat

newbie

Activity: 18

Merit: 0

Quote from: JollyGood on February 21, 2024, 08:05:38 AM

I have seen the negative tag on their account yet even after that Seabet did not make efforts to reach out to resolve this claims. Keeping other scam accusations mentioned in this thread aside, it is disappointing they have not posted in the scam accusation thread: Seabet.io Holding my funds for more than a month. because they could have put their side of the story forward.

I guess what also does not help is if the OP does not post an update every few days even if to say nothing new has happened otherwise it could mislead some to think they have settled the matter between them.

still no update about my seabet account, i also noticed many players got same issue.

JollyGood

legendary

Activity: 2506

Merit: 1710

Top Crypto Casino

I have seen the negative tag on their account yet even after that Seabet did not make efforts to reach out to resolve this claims. Keeping other scam accusations mentioned in this thread aside, it is disappointing they have not posted in the scam accusation thread: Seabet.io Holding my funds for more than a month. because they could have put their side of the story forward.

I guess what also does not help is if the OP does not post an update every few days even if to say nothing new has happened otherwise it could mislead some to think they have settled the matter between them.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: Kavelj22 on February 20, 2024, 07:29:55 PM

Quote from: panjul07 on February 14, 2024, 11:25:12 AM

Still wondering why the casino representative remains in his silence while I think it should not be a big issue to explain if what they did it without any bad intention.

It is irresponsible behavior from a platform that only promotes itself on the BitcoinTalk forum and after it managed to gain the trust of the community by launching a signature campaign for several weeks under the management of a reputable campaign manager. Perhaps the campaign manager, Julerz, has the possibility to contact him and ask him why he is ignoring all the accusations and if this will continue in this way.

The platform will not be able to maintain a good reputation this way, and he actually received a negative trust on his profile from one of the dt members.

Well they could lose trust for acting like that since for sure a lot of people here doesn't like to see how they take action on the accusation posted against them. I they continue to ignore it then I guess we will just assume that those accusation is true since they didn't clear anything to defend their platform towards those allegations.

If their campaign manager could able to help contacting the representative then I guess that would be better to see how they could able to solve those issues.

OP is so active before posting updates on this thread but now he's totally vanish and that creates a lot of doubt that there's something bad happening on their casino.

Topic: Seabet.io| HACKSAW GAMING| Elevate your gaming experience, one game at a time!🎮 (Read 2946 times)