As I said, my friends told me the price will rise and hence I bought the coins. One of my roomie knew a local guy who sell bitcoin at lower than market rate. We went to his place, handed over the cash and within one hour the coins came to my address.
Now, the problem is price went up and now it is falling down. All my friends want me to sell the coins as we had a condition on 20 BTC. If we make profit on 20 BTC, we will share that and if we lose, we will share that as well. They could not pay at that time as they did not have the money. Now, the coins are out of my hand and they think I have sold the coins without telling them.
This could make a great movie if people could track the hackers down off of your information. Lol.
As far as your problem, no one but the person or business in this case can give you back your coins. You've already done what you could by contacting their support on their forum. Just hope they give it back and aren't scammers.